Pros (+) Breakfast was nice. Staff are personable
Cons (-) There should be an option for "Do not disturb" or "No cleaning necessary", in order to be more economical and ecological
3 stars
Hotel Casa San Rafael
Photos of Hotel Casa San Rafael
Overview
Hotel in Cuenca with free breakfast and a 24-hour front desk Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free English breakfast and free WiFi in public areas are also provided. Additionally, tour/ticket assistance, a lobby fireplace, and a front-desk safe are onsite. Hotel Casa San Rafael offers 13 accommodations with safes and complimentary toiletries. Each accommodation is individually decorated. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads. This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided daily. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities at Hotel Casa San Rafael
- Room service
- Free Wi-Fi
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
- Laundry facilities
Basics
- Free Wi-Fi
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Hypoallergenic
- Adapted bath
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by stairs
General
- Quiet street view
- Family rooms
- Hardwood or parquet floors
- Inner courtyard view
- Soundproof rooms
- Soundproofing
- Telephone
- Storage available
Services and conveniences
- Wake-up service
- Safety deposit box
- Room service
- Tour desk
- Key access
- 24hr front desk
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Wine glasses
- Breakfast in the room
- Food can be delivered to guest accommodation
- Dining area
- Dining table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Shuttle service (additional charge)
Laundry
- Laundry facilities
- Ironing service
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Things to do
- Eco tourism
Family friendly
- Complimentary breakfast
Spa
- Massage
Reviews of Hotel Casa San Rafael
8.7
Very good
880 verified ratings
Wonderful
583
Very good
143
Good
92
Okay
24
Fair
17
Mediocre
8
Poor
13
Summary of reviews
Guests say
Guests appreciate the hotel's great location and attentive service, with many noting the cleanliness of the rooms. However, some mention noise issues and areas for improvement in amenities like breakfast and room comfort.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.7 out of 10
32 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast at Hotel Casa San Rafael is excellent and delicious, with a variety of options each day.
How are the beds at Hotel Casa San Rafael?
The beds at Hotel Casa San Rafael are very comfortable, providing a cozy and restful night's sleep.
Is parking available at the hotel?
While parking is available, it is located three blocks away from the hotel.
What is the hotel's unique vibe?
Hotel Casa San Rafael has a charming old-fashioned vibe, making it unique and lovely, with a cozy feeling throughout the property.
How is the cleanliness at Hotel Casa San Rafael?
The hotel is extremely clean, ensuring a comfortable and hygienic stay for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Windows
Some guests mentioned that rooms without windows were dark and lacked natural light, so consider requesting a room with windows for a brighter atmosphere.
Consider Ground Floor Rooms
Guests appreciated the spacious ground floor rooms and the absence of an elevator, which may be convenient for some travelers.
Explore Nearby Attractions
The hotel's central location allows for easy access to major tourist attractions, such as Parque Calderon and Cuenca Cathedral, making it a convenient base for exploration.
Request a Quiet Room
If you prefer a quieter environment, consider requesting a room away from the main roads to minimize noise disturbances.
Check Breakfast Variability
While some guests enjoyed the delicious and varied breakfast options, others found it to be relatively light. Consider inquiring about the breakfast offerings to set your expectations accordingly.
Take Advantage of the Cozy Atmosphere
Guests appreciated the hotel's cozy and charming ambiance, particularly in the breakfast area, providing a unique and lovely experience.
Inquire About Language Proficiency
While the staff is described as helpful and charismatic, some guests noted potential language barriers. It may be helpful to inquire about the staff's proficiency in your preferred language.
Consider Parking Options
If you're traveling by car, be aware that the hotel's parking is located three blocks away, as mentioned by some guests in their reviews.
Embrace the Colonial Vibe
The hotel's beautiful colonial building and historic feel were highlighted as positive aspects, offering a unique and authentic experience.
Be Mindful of Squeaky Floors
Some guests mentioned squeaky floors and doors in the old building, so consider this if you are sensitive to noise.
Location
Bolívar 5-05 y Mariano Cueva, Cuenca
What's nearby
- Parque Calderon369 yd
- Cuenca Cathedral0.3 mi
- El Cajas National Park6.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:30 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Casa San Rafael
Low season | October |
|---|---|
High season | June |
Average price (weeknight) | $43 |
Average price (weekend night) | $42 |
When to book a room at Hotel Casa San Rafael
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in CuencaGood to know
Value for money | 9.2 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Cuenca |
Distance to airport | 1.3 mi |
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