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Breakfast was poor.
the staff were very nice. we were charged 50 zlote (12 euros) for toast for 2 people and when i questioned the bill to see was there some kind of mistake, i was told there wasn't. i would not recommend eating in this hotel unless you want to be ripped off.
Everything, the staff were friendly and all spoke English.the hotel was warm and welcoming. The restaurant food was good and reasonable priced.the beds and pillows were comfy. No English TV channels exept International news buts thats usually the case in Europe.
wonderful location , caring staff , cozy smoking in cafe areas
Luxury and quiet. Great place to relax and recreation activity during your business trip. Nicely located near the Szyndzielnia mountain.
excelent quiet location very attentive staff
Service great, room very nice, food in restaurant very good. Location fine so long as you have your own transport
Very nice hotel, close to the center of Bielsko-Biala, room very clean and breakfast wonderful. Prices of the minibar very good.
Definitely the best 3 star hotel i've ever slept it. Food delicious - invoice value was not..
New, good standard, comfortable. Good breakfast. Nice playground for the children.
The hotel itself was situated in a lovely area One of the staff members wasn't very useful or helpful. The dinner that was included was slightly misleading as it was finished by 5pm and therefore I could not take advantage of it
Comfortable hotel with good facilities, nice pool and spa. Comfortable air conditioned rooms. Food good quality and helpful staff.
The staff, the pool and breakfast The room was grim, badly furnished, and depressing
A delightful hotel with an amazing spa and a first-class menu, including Chateau wines at great prices. Delightfully located in the a green, well-to-do neighbourhood just outside the non-descript city. The only thing that detracts a bit from the comfort is the knowledge that it's less than 20 kms. from Auschwitz,,, But that's not the fault of the hotel... As elsewhere in Poland, people have difficulty making themselves understood in languages other than Polish (and Russian). But the yonger generation is correcting this in a hurry.
Pool was lovely. Comfort rooms spacious. Pool only open from 3pm. (Not sure if it says on your website, and it was not relevant to us, but pool only for over 12 years old). Staff did not try to sort our requests in a satisfactory manner.
excellent breakfast, room clean football match cripted
Gabriela and Joanna were so helpful and friendly, they were able to communicate our wishes to Taxi drivers and gave us very good advice on places of interest to visit while we were in Poland, they made our stay very welcoming and we were very Happy there. the staff were very helpfull and friendly and spoke good English. Would return again.
Good service and cleanness, value for money
the staff were extremely helpful, the breakfast was lovely no
Excellent value for money even at 3.3Pl to the pound. The breakfast buffet was outstanding. The price of the room should be quoted in the local currency otherwise hoteliers can wait until you arrive and set their own price.
Cousy place with rather fantastic chief & kitchen
There is no access to outdoor cafe . Smoking is allowed in the hotel lobby.
There was no gym. I am training for a 1/2 marathon race and there was no where to work out. I had to run outside and there was really no where that was conducive to running outside either.
The fact it is in front of the Aushwitz Museum means it has perfect position. Breakfast can be better.
I found the hotel very comfortable. The staff was nice and helping, rooms (esp. bathroom) clean and breakfasts offered meals beyond my imagination. A stay totally worth the money.
Nice room & helpful staff
Helpful staff. Perfect location for Auschwitz museum.
My stay was great but could hear everything from hallway
Outstanding location, very friendly staff and very clean. I would strongly recommend for anybody wishing to visit Auschwitz. Not applicable, liked everything.
the woman at the front destk, Barbara, was very nice and helpful. the breakfast
A lovely hotel right beside the concentration camp, very clean with lovely staff. All TV channels are in Polish (though not a problem because we were so busy). No wheelchair access.
Destination closely to the museum in Auschwitz, parking place available, large desk for breakfast. Design war very nice but funcionality on low level, e.g. you need to move toilet lid everytime before you go to flush, hair dryer not available in the room.
i thought it was clean and the food was ok,i thought the shower and toilet was very good to.most of the staff were nice to me. i didnt like that none of the tv channels were in english,i didnt like the bar been closed so early,i think there should be a residents bar opened alot later,i came back to the hotel late 1 nite and i was hungry and there was no where i could get food,i asked a memeber of staff 1 nite for water at a late hour and she said there was no water,how can there be no water in a hotel??
The BEST location for Ausvic/Birkenau tour. Hotel is modern with very comfort room. Good brekfast and wired internet. Olecki is just 4 minutes by foot from entrance to Ausvic.
Good value for money
The staff were fantastic, always polite and very helpful. All the staff seem to speak English and acted very professionally. The rooms were nice, but a double bed is made of two single beds, also the bed linen was made for single beds.
Excellent room, good price, Free WiFi, friendly staff, central location. No gym (I used good gym in shopping centre for 15Pln - don't forget a towel). Limited choice at breakfast
The room was very comfortable. The restaurant was a lovely place to eat breakfast and the breakfast itself was excellent.
Central location, good standard of decor Traffic noise at the front of the building. Lack of air-conditioning would be a problem in hot weather.
Very nice room, heigh ceiling, friendly staff. The breakfast was good but extremely limited choice. I felt Like I was eating the leftovers.
Really nice. Not a single slice of cake available at breakfast.
Excellent facilities and very friendly staff. The location close to the railway station makes the hotel a good base to explore the Beskid Mountains
Hotel Receptionist, particulary on arrival, was very helpful. Let us change rooms as we preferred to be on the quiet side of the hotel. Location was good, both for visiting the area generally, public transport and also convenient for town and restaurants. Free Car Parking. Breakfast was a very limited choice, same minimal warm food every day. Had to ask staff to refill serving bowls almost every day. The lack of Air Conditioning meant the room was too hot as outside day temperature was over 30 degrees which made the room uncomfortable at night. Air Con is supposed to be ready for September! Wedding Reception on last night which was very noisy untl 04.30 am. No advance warning was given.
The room was very comfortable and furnished with style (even though a little small), the breakfast excellent. Very good quality-offer ratio for the offer I got.
This hotel is outstanding in its size class (smaller private non-chain) Excellent food service, great character, and polite, professional staff. Great place to stay! Could use some new bath linens, Nice but frayed.
The hotel was easy to find, frequented by taxi drivers, and offered a good mix of food choices and quality.
The staff was very kind and helpful. We left very early for airport, and staff packed us a breakfast for the taxi! The hotel was wonderful, and so was the restaurant. However, we took the bus from Krakow and the driver would not go to the "Central" station, which was close to the hotel, but instead dropped us off near the cemetary. It was a difficult walk with our luggage and road construction, plus we didn't know where we really were. It made our stay start off badly.
it vas to kold in the rooms on night (i got my selv a kold)
Location was perfect, staff very friendly, room large & will decorated, food excellent
Friendly, helpful staff. Hotel is very attractive in design and is very clean and comfortable. Ideal location for anyone wanting to visit the museum / memorial of Auschwitz. Highly recommended. No complaints at all.
The location of the hotel suited our reasons for visiting this city. The room was spacious. The noise during the early hours of the morning. People shouting and screaming outside the room and in the carpark. Lack of English of the reception staff failed to clarify the situation.
Large room, Nice breakfast staff, location and parking facilities No wifi
Beyond expectation, rooms fine but the bar and restaurants were a real added bonus
This hotel is absolutely gorgeous! The restaurants are fantastic, the rooms are large, clean, and comfortable, and the staff is extremely friendly! I felt that the rooms need a fan as it is very warm outside and the room was a bit too warm.
I found this hotel on booking.com but all the reviews were in Polish (I think). This was a very special trip involving finding family that had not been met before. All the hotel reviews that I found in this location had foreign language reviews so it was a lucky dip. What a good choice. The hotel was excellent choice and is highly recommended should you wish to visit this area in Poland. All the the services provided by the warm and friendly staff were excellent. The food was first class. As we do not speak Polish it was important that either the staff or the menu should have an English translation. We were impressed because both was true.
Beautiful location, really nice hotel for money.
Improve english comunication in the Reception.
1 night stay does not give much time to have any oppinion, but I liked the breakfast
The welcome was excellent as was the room and breakfast. A great location and excellent value for money.
value for money jacuzzi and sauna took a long time to warm up when people were not using it before us, thin walls between rooms
The hotel had loads of character being a traditional hunting lodge, in a quite, peaceful location, where you can relax in style. The food in the resteraunt is very good.
All staffs are very good and kind.
the kindness of the staff, the situation of the place and the pace itself
It was snowing and the location in the woods with the lovely hotel building was enchanting and I would say, the best time to see it. The rooms were clean but basic. I understand that this is a form of listed building so there is only so much that can be done, however the bedrooms felt a little sad. The public rooms and restaurant on the other hand were great.
The restaurant The SPA and wellness
Spa and Sauna Facilities The coffee in the breakfast bar....ranks with the worst in europe!!!!
Nice swimming pool and sauna! Unfriendly staff, poor hotel room (very small, in front of the kitchen windows)