The staff, facilities, and location all combined to give us a delightful first visit to Da Nang. After we booked, we found it very easy to communicate several special requests to the hotel Guest Relations team. They always responded immediately, and they were able to meet and exceed every one of our requests. When we needed to modify some activities after we arrived, they were able to be flexible and provide some excellent modifications. Our primary contact was Ngụy Hà Anh Thư, the Front Office Manager. Ms. Thư gave us her full support from the moment we arrived. She had the knowledge and resources to assist us with some complications that could have ruined our trip, but the solutions that she provided solved every one of the concerns. Communicating with her in English was smooth, and we really saw that she went above and beyond to help us from the bottom of her heart. We had a delightful stay in Da Nang at the Muong Thanh Grand Hotel in the Executive Suite and the Premier Double King rooms, and we enjoyed all 12 days of our visit. As we were getting settled, Ms. Thư worked with us personally to ensure that each of the rooms met our needs, and she even offered to exchange a room when we discovered a problem with the tub. Her manner was very friendly and effective, and our satisfaction jumped from 100% to 110% right away. When we needed to work in the room during the morning, housekeeping always responded to make up the room later in the day, which was one of the ways we felt genuinely cared for. The icing on the cake was a kind birthday celebration that they provided for us, with singing and a cake with candles. It was amazing! The hotel is conveniently located to ATM’s, cafes, and restaurants within a few minutes walk. It is close to the Cầu Rồng Dragon Bridge, so both sides of the river as well as the beach and a shopping mall are a short ride away by Grab car.
The hotel offers practical amenities such as a business center, wake-up service, car rental, concierge service, currency exchange on-site, meeting/banquet facilities, room service, key card access, express check-out, private check-in/check-out, 24hr front desk, conference rooms, wedding services, ticket service, safety deposit box, and complimentary breakfast.
The hotel provides packed lunches, fruits, a restaurant, bar/lounge, food delivery to guest accommodation, minibar, snack bar, and breakfast in the room.
The hotel is conveniently located near attractions such as Dragon Bridge, Han River Bridge, Da Nang Cathedral, Museum of Cham Sculpture, Da Nang City Centre, My Khê Beach, Chi Lang Stadium, Sun Wheel, Da Nang Train Station, Lady Buddha, Non Nuoc Beach, and Marble Mountains.
The hotel offers babysitting or child care, a child pool, kids meals, a kid-friendly buffet, complimentary breakfast, pool cover, and swimming pool toys, making it an ideal choice for families.
