Kimpton Pittman Hotel

The staff is known for being extremely friendly, helpful, and thoughtful, going the extra mile to make guests feel welcome. Guests have highlighted the great customer service, with specific mentions of the front desk staff and valet personnel.

The hotel is perfectly clean and comfortable, with guests praising the modern and clean rooms. Some guests have mentioned that the bathroom floors didn't look clean, but they acknowledged that they probably were clean, just a different type of material.

The hotel offers a lovely pool area, a spacious and very comfortable gym, and an excellent restaurant with fabulously fresh and well-cooked food. Additionally, the hotel provides a rooftop pool, a pool bar, and outdoor pool with pool towels.

The hotel offers big, comfortable beds, and guests have specifically highlighted the super comfortable bed and the very comfortable rooms. However, some guests have mentioned that the beds were small and hard.

The hotel offers parking and valet parking, but some guests have mentioned unclear communication regarding parking and additional charges for parking that need to be paid upfront before getting into the room.

Some guests mentioned that rooms on higher floors experience less noise from the nearby train tracks, providing a quieter stay.

A few guests noted that noise from a nearby rock club made it difficult to sleep without earplugs, so packing a pair might be helpful.

The hotel is within walking distance of various attractions, such as Old City Park, the Crow Collection of Asian Art, and the Nasher Sculpture Center, making it convenient for sightseeing.

Some guests appreciated the spacious and comfortable rooms, while others found the operation of certain room features a bit challenging initially, so it might be helpful to familiarize yourself with the room amenities upon arrival.

While the hotel's location in Deep Ellum offers proximity to restaurants and bars, it also means potential noise from the active nightlife, particularly for rooms facing the street or lower floors.

Guests noted that while valet parking is available, it comes at a high cost, and there were some issues with communication and redemption of parking tickets for the garage. It's advisable to clarify parking details in advance.

The hotel features a rooftop pool, which guests found to be a fantastic amenity, providing a lovely touch to the overall experience.

The hotel's restaurant received positive feedback for its excellent food, but some guests found the menu limited. However, the quality of the food was generally praised.

Some guests mentioned unexpected security deposit fees and unclear communication regarding parking charges, so it's advisable to inquire about any additional fees upfront to avoid surprises.

Several guests highlighted the friendly and welcoming nature of the staff, with specific mentions of individual staff members providing exceptional service.