Pros (+) The setting of the hotel is magnificent as is the hotel itself. The rooms are great. The staff were excellent. The breakfast first rate. I wished we could have stayed longer.
5 stars
Heritance Kandalama
Photos of Heritance Kandalama
Overview
Boasting an infinity pool and outdoor tennis courts, Heritance Kandalama is a deluxe base in Kandalama. It also features bicycle rental, miniature golf and a sauna and unique views of Sigiriya.
Guests can enjoy a range of relaxing treatments and beauty therapy at the in-house spa, Six Senses. Convenient services include an express check-in/check-out feature and a luggage storage facility.
Rooms at the hotel come with mini bars, ceiling fans and cable/satellite channels. All have their very own living area and a range of entertainment options, including movies-on-demand.
Heritance Kandalama's in-house restaurant, The Kanchana, is a popular spot to enjoy a meal. Each evening, guests are welcome to relax in the lounge bar.
Latest deals for Heritance Kandalama
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Heritance Kandalama
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Coffee machine
General
- Family rooms
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Lake view
- Mountain view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
Basics
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Things to do
- Eco tourism
- Bicycle rental
- Board games/puzzles
- Game room
- Cycling
- Darts
- Evening entertainment
- Table tennis
- Pool table
- Hiking
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Sauna
Accessibility and suitability
- Entire unit wheelchair accessible
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service (additional charge)
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Heritance Kandalama
8.9
Very good
3041 verified ratings
Wonderful
1952
Very good
461
Good
322
Okay
123
Fair
89
Mediocre
44
Poor
50
Summary of reviews
Guests say
Guests appreciate the hotel's beautiful location and architecture, highlighting the unique integration with nature and the luxurious surroundings. However, many reviews point out issues with staff service and cleanliness, with some guests experiencing unresponsive staff and cleanliness concerns in the bathrooms. Overall, while the setting is praised, there is a clear need for improvement in service and maintenance.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.9 out of 10
301 reviews
8.9 out of 10
107 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's in-house restaurant?
The in-house restaurant, The Kanchana, is a popular spot to enjoy a meal with a range of entertainment options and a welcoming lounge bar.
What are the unique features of the hotel's spa?
Guests can enjoy a range of relaxing treatments and beauty therapy at the in-house spa, Six Senses, which offers convenient services including an express check-in/check-out feature and a luggage storage facility.
When is the best time to visit the hotel?
The high season is in December, offering amazing scenic location and views, while the low season is in August, providing a beautiful setting and excellent architecture.
What practical amenities are available for guests at the hotel?
The hotel offers practical amenities such as daily housekeeping, physical distancing rules, and hand sanitizer in guest accommodation and key areas, ensuring a safe and comfortable stay.
What are guests saying about the hotel's staff and customer service?
Guests have praised the attentiveness and service-mindedness of the waiters and housekeeping employees, as well as the professional, welcoming, and helpful nature of the staff, making it an incredible stay at this remarkable hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Panorama King Room
Some guests found little difference between top-level rooms and Panorama King rooms, except for a bathtub, making the latter a more cost-effective choice.
Explore Nearby Attractions
The hotel's location is ideal for visiting Sigiriya and Dambulla Cave Temple, providing a great opportunity to explore the area's cultural and historical sites.
Book a Wildlife Boat Trip
Guests enjoyed the wildlife boat trips on the lake, offering a chance to appreciate the natural surroundings and learn about the local birdlife from knowledgeable staff.
Consider Low Season Travel
August is the low season, which could offer more tranquility and potentially better rates for a stay at the hotel.
Request a Room with a View
To fully appreciate the stunning setting, consider requesting a room with a view of the lake, mountains, or garden for an enhanced experience.
Enjoy the Spa and Wellness Facilities
Take advantage of the spa, sauna, and wellness center for a relaxing and rejuvenating experience amidst the natural surroundings.
Be Mindful of Monkeys
While the presence of monkeys adds to the natural charm, guests should be cautious about leaving food unattended on balconies to avoid any unwanted encounters.
Dine at The Kanchana
The hotel's in-house restaurant, The Kanchana, is a popular spot to enjoy a meal, offering a convenient and enjoyable dining option with a pleasant ambiance.
Plan for High Season
December marks the high season, so booking in advance may be advisable to secure preferred room choices and to ensure availability during this popular period.
Seek Assistance from the Naturalist
The hotel's naturalist can enhance the experience by arranging nature walks and providing insights into the local wildlife, adding a unique and educational aspect to the stay.
Location
Kandalama Lake Front, Dambulla 0
What's nearby
- Dambulla Cave Temple4.1 mi
- Rangiri Dambulla International Stadium5.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heritance Kandalama
Low season | June |
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High season | December |
Average price (weeknight) | $287 |
Average price (weekend night) | $278 |
When to book a room at Heritance Kandalama
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Heritance Kandalama
FAQs when booking at Heritance Kandalama
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Value for money | 8.1 |
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Distance to city center | 3.9 mi |