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Easy check-in, free breakfast, pool, ample/free parking.
Very close to area businesses, shopping, and those that we are visiting. We love that it is a dog friendly hotel with no additional fees. There is even a separate dog area to take them outside.
Location, location, location and staff was courteous. Rooms are noisy compared to most La Quintas we've stayed in. Cable service used had several strikes going on which limited reception choices, but then it is Lake Country........better to be outside enjoying it.
The room was awe inspiring from the second we walked in. The bath and shower were also fantastic. We were staying for a wedding and it was well worth it even though a tad on the expensive side. The hotel and wedding staff were great. It was expensive.
Size of the suite and the antique furniture. The bathroom including fixtures was one of the best I've ever seen in a hotel, and we've stayed in Kohler!
The complimentary breakfast was amazing. The location was perfect, right next to the highway and easy to get to. The room could use a slight upgrade, but nothing that was unbearable.
This guest did not leave comments about this hotel.
How clean it was and the location
Proximity to our wedding reception venue. We were taken aback at the lack of an exhaust fan in the bathroom - and other members of our party said the their 3rd floor rooms lacked fans as well. This seems strange in today's hospitality world.
>The staff was wonderful -- they clearly understood the definition of 'Customer Service'>The swimming pool/hot tub was one of the cleanest hotel/motel facilities I have ever used. The grout was clean and mold free! The hot tub was 100% inviting.
The customer service was exceptional from the front desk to the breakfast staff.
How nice the staff was and how close it was to State Fair.
Clean. Breakfast. Store with food. Coffee maker in room.
Nice, clean Hotel and room. Friendly staff. A very good breakfast selection. Fridge & microwave in room. Nothing
Great price, nice room with balcony & sliding door, pretty courtyard and pond view, easy access with pets via back stsirs, friendly staff, couches and sitting areas in many places - a great hotel for conference but not for romantic getaway Some rooms residential which is creepy, indoor pool had no jacuzzi - the hot tub was converted to spa, confusing hallways with few signs or maps, property and fixtures need repair, no free coffee in lobby nor breakfast, huge area for game room but just a few games
Beds were outstanding Since it was the slow season not all parking areas were plowed . No continental breakfast
The room was adequate and clean. The place overall has an air of dejection that is uncomfortable, verging on feeling insecure. Staff didn't seem particularly interested in customers, I had to unplug refrigerator and unscrew lightbulbs to get quiet and dark, the pool wasn't open during the hours advertised.
They have an indoor and outdoor pool, and a restaurant. The hair dryer in the room did not work. We asked the front desk if there was a whirl pool, and were told "yes". However, there is no whirl pool/hot tub at this hotel. It is also a bit out dated.
We liked the location of the hotel and the facilities offered. We slept well and enjoyed the room. The staff was excellent at all times. Most places around the hotel needed maintenance work or better maintenance work. I heard other customers complaining about door handles not working. We had what looked like water damage on the ceiling in one corner of the room. The indoor and outdoor pool decks were just not in excellent condition anymore. I guess the facility is just getting old and needs some extra money put into it. We did enjoy our stay, but for the price paid we felt the building needed more taking care of. Also, the top floor is rented out.
The smoke alarm and the EARLY morning alarm testing
All was great all staff was great except the desk clerk on Saturday morning he was rude and has no customer service skills he just did not want to help out a customer that needed it The food was great One person can ruin a business and the clerk is doing it all was good but he made it so I will never stay there again and I will tell all my friends
It was clean and the staff were great. We would stay here again should the need arise. We had to leave early in the morning due to our plans.
I really liked our stay here. Very easy to access, nice staff, and clean rooms. Not much more you can ask for.
The room was very comfortable, everything looked new and fresh. It was great having a kitchen with appliances. The included breakfasts could have been better. Omlettes were not good, service started too late on weekend.