Delaware Hotels

The hotel was close to the people we were visiting.

There was limited parking.

Room was spacious and location was great. Staff was extremely helpful.

Convenient location.

There was a hole in the bathroom ceiling where the fan use to be. The safe was not attached to the wall but was laying on the floor.

Clean and friendly staff

Outside somewhat dated but that is least important to me

Hotel staff was friendly, and accommodating. Small continental breakfast was adequate. The room was clean and nicely decorated. It also had a coffee pot, small fridge and a microwave.

. At 5a.m. the a/c unit smelled like burning plastic, turned off, ca me back on x3. No deadbolt on door (rm 117) Room smelled like someone had smoked in it. Not previous night, but sometime before we were in there

The bed. Almost every movement be it an arm or a leg or rolling over made the bed jiggle just enough I was constantly waking my wife. P.s. the pillows were oversized and hard even by my standards. Gave me a slight neck ache next morning. I don't gripe much, small improvements go a long way.

Clean

Don't get credit fir stays when it's ordered online

Good ate atmosphere and good price

The receptionist was not friendly and didn't even smile

Great breakfast and close to the Columbus Zoo. Also liked that the coffee station was always available. Kids had fun swimming in the outdoor pool before dinner.

The television was broken in one of our rooms and upon apology from management, they said I would be fully refunded the cost of this room to my credit card.

Won't be booking through Kayak again. Could have saved $40 per room by booking directly with the hotel.

An older facility. Plenty of food choices within a 2 minute drive. Some food within walking distance. Minutes from the highway. Just needed a place to sleep, this fit the bill.

Temperature was comfortable but everything felt a little damp.

The facility was clean. The management was pleasant

Somewhat dated including an older tube type TV Would be nice to have flat screen. The bathroom was very small but there is little you could do to remedy that problem. That said it was spotlessly clean.

Nothing

It was dirty

We stayed in a king suite and for the money it was well worth it. Only stayed one night but would make an excellent extended stay. Our room had its own living room and full kitchen. Plus the main lobby had a complementary dvd library and full hot breakfast in the morning. Did not enjoy the pool or any other facilities outdoors bc it was freezing out but overall a great stay

For a 2.5 star hotel this hotel fit the bill. My room smelled like it had been smoked in at one time, but was otherwise clean. Next time I would spend a little more to stay at a hotel where I would be more comfortable.

The staff was wonderful. They were helpful and met all of our needs!

The pool water was very cold.

Clean

Bed was very hard Called morning of checkout to ask if it was ok that we would be a little late at checkout. The lady took a pregnant pause, huffed and said checkout is at 11:00 I know this and that is why I am asking for some extra time. She finally said it can be NLT noon, like she personally was doing me a favor. Very rude.

The staff was very friendly.

While the room appeared to be cleaned nicely by the staff, the carpet was gross, ground in dirt and oil/grease stains everywhere, paint was peeling, bed rock hard and pillows were very old. It was disgusting. Walls were thin, parking area was dark. Turns out I paid more than the current price of the room booking Priceline via Kayak. I knew the name of the hotel before I booked. When I arrived I asked the price and it was less than what I paid. The clerk said they even raised rates that evening based on occupancy increase from earlier that day. I had booked a couple of days in advance. The clerk said Priceline must not have their Fall rates and probably quoted the Summer rates. Very dissatisfied with the entire experience. I don't know that I will use Priceline again, and I won't ever stay at this chain again. Using Priceline is supposed to offer lower rates, but it did not in this case.

After seeing some negative reviews my wife as I were extremely pleased with our stay. The room was very clean and the staff was friendly. We will definitely stay here again when we visit columbus.

the staff was nice

Slapping on new paint and updating some fixtures doesn't fix all of the issues. For $120 a night I would have expected way better. There were gross stains on the wall and worst of all, someone else's body hair on the bathroom towels. Good thing I brought my own. I went out on a limb to give red roof in another chance and learned my lesson. The other reviews made it seem like this place is was at least a good place to stay. I would not recommend it at all. Take your $100+ a night and stay somewhere nice.

Cleanliness and wonderful breakfasts

no

We loved how clean the hotel was, enjoyed the food very much. The staff was very nice. I give this hotel an 11

I don't have one bad thing to say about the hotel

Lack of breakfast options, which we knew at time of booking but it's rare these days to stay in a hotel without some sort of continental breakfast.

The room was very clean and comfortable...NO bugs!! The first room we had, the heater did not work. We then were moved to an alternate room which also was clean and which the heater worked! Howeverm the sink drain did not completely drain the water until a long, long time after use. The staff were very friendly and respectful and were helpful in every way. The parking lot was well lit and easily accessable.

The room was good.

The bathroom could have been cleaner... exhaust fan was very dirty, floor hadn't been swept. We found a muffin under one of the beds. The whole place smelled of smoke.

I left something behind and called them when I got home and noticed it missing. They sent it to me and I had it back within two days. I truly appreciated this.

We had trouble with our keys not working all three days we were there.

Mattresses were hard as a rock. Neglected to provide vouchers for the free meals on my second night.

The staff was friendly. The room was clean. The beds were comfortable.

Hilton Garden Inns are nice to sleep in and rest, but they typically charge for breakfast. This particular one had extensive road construction nearby and it was difficult to get to from the direction I approached it from.

Location

It was being remodeled and Kayak didn't tell me, so no pool, no work out room, almost no parking, equipment blocking halls, construction in early morning

Our stay was Quiet and restaurants was closed so we could eat without driving a lot to fine a restaurant

When we arrived, the staff at Crown Plaza told us they were having some issues with rooms. However, they sent us to the Drury down the road, an even better hotel, and paid for everything! Fantastic customer service!

The space was nice, and the suites were rather modern, with many amenities provided. The room was clean and comfortable as well.

I had expected the fireplace to be a gas fireplace, as previous experiences at hotels that had fireplaces in their rooms/suites were gas fireplaces. So it was disappointing to not have used the fireplace when that was a feature I was really looking forward to. Additionally, sound from outside the suite was very noticeable, which was a little disappointing, but understandable.

Modern decor, great facilities. Continental breakfast had a ton of options, and they did a great job of keeping everything fresh and full. We stayed for one night in a king suite, and it was huge. Room was decorated with really cute decor, and bed was very comfortable. Got a great deal off of kayak, would 100% recommend this hotel.

Wish we could have stayed longer!

Staff was friendly

The kitchen is a great touch, and it's always great to have the option to cook for yourself. Really close to the shops and easy to find somewhere to eat. The staff was top-notch, and were very accommodating.

Fairly high price for the area/amenities, but I booked during a very busy weekend in the area. The room was a bit small, not much room at all around the bed. Shower was somewhat dirty/old looking.

dirty and old; rooms need renovation badly

We got a super deal online during the Christmas holidays when the hotel was relatively empty. The reception staff greeted us cheerfully when we arrived in the middle of the night and gave us a room upgrade that gave our family a little extra space and more restful sleep than we would have had otherwise. The room was fantastic, and the breakfast bar more than met our needs. Since we were traveling and on a tight schedule, we weren't able to stay for a Christmas event in the ballroom later that day, but the staff took us and our children on a tour of the carnival set-up. Every staff member we encountered was extremely friendly and professional. The on-site Starbucks was a bonus. Thanks to Frederic and all the staff in Columbus for their generous hospitality.

The hotel was very clean, the staff was extremely friendly. Very nice sized rooms. Everything was great about this hotel

Nothing

Location and price

Room was crowded

The bed was great.

Trash and food left in the room from previous guest. Wet towel in bathroom was refolded and returned to the edge of the bath tub. Breakfast was a muffin and coffee.

good location, nice pool. Near a variety of restaurants. Flat screen TV.

breakfast=cold breakfast-cereal,milk,bananas,apples,muffins, danishes,juice,coffee. Pool had only 6 chairs. Pillows were pretty awful. Toilet 'screamed' after flush. Air conditioner kept coming unplugged. Room smelled stale / smokey at first.

proximity to freeway

very dirty, very noisy, no breafest items when visited at 745am,