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4 delay warnings changing time of departure Gate changes almost missed flight

Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early.

Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home.

Not much to like.

Just ridiculous, as follows: 1-Deceptive web page at check in makes you think paying extra for seats is required 2-Seats don't recline unless you PAY EXTRA 3-Carry on bag? PAY EXTRA 4-Care for a Soda? PAY EXTRA 5-Tray table - the size of a business envelope? Really? 6-In-flight magazine? HA! Read the safety info or the back of the barf bag, that's all Frontier provides. 7-Paid $50 each to upgrade seats to front (1st class?) No refreshments, no amenities, just a bigger tray table and a reclining seat. For $50. Sat on tarmac for 1.5 hours in 90 degree heat. I know this because I could hear the pilot yelling over the radio that it was 90 degrees in the plane. No A/C while on tarmac because APU was down, according to pilot announcement. Everyone I talked to felt deceived by the online check in and the extra charge for seats (if you want to sit with your party, otherwise no guarantees). Bad representation, deceptive web check in, uncomfortable plane, zero amenities unless you PAY EXTRA. Sorry Frontier, but FAIL!!!!

What I like best is the update I get on my phone, thus during delays and how long the flight takes. I actually bought this ticket for a friend and it made trip of going to pick him up from the airport very easy.

Delayed flight, mechanical

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The crew was nice and the boarding was quick, we even took off 10 min early!

They charge you for everything, seat choice was $16, bags were $30 each and they charge for carry on bags. The seats were the most uncomfortable I have ever sat in and there are no tray tables! Sodas were $3 and snacks were $3. It was worth trying the airline, but we won't fly them again. They even come through the cabin trying to get you to sign up for their credit card!!

Price and non stop was a determining factor. You load from the front.

Over all everything was satisfactory.

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Arrived on time a little bit early actually I think

No free snacks or even peanuts for the fight

The flight was on time and we even landed a little early. The crew was super polite and I was allowed to use my $100 voucher to pay for my bag and my seat. The experience was so smooth it almost made up for the 10 hour delay I experience on my flight to Denver.

I didn't like that I had to pay for everything. No free bag, no free soda, no free snacks, nothing.

New Airbus 319

Late. Don't know why it took so long to load baggage. You have to be careful with adding all the extras to the base price to get a true comparison. You have to pay for seat assignment which is dumb. You pay for both carry-on and checked luggage but do it well in advance

Boarding gate was changed and there was no announcement on the flight that the connection was at a different gate.

Crew was fantastic, and most everything went well. Only thing I don't like is that there was not much time, if any, separating first class and coach boarding. By the time premium was call and I walked over, they were letting everyone through. There needs to be a reminder that only premium is boarding at this time. I stood in a long line down the jetway, which I didn't expect after paying for a first class ticket.

Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system.