The design and location of the villas is great. Rooms are clean as well. There's no guidebook in the room to introduce the hotel facilities, restaurants, room service number etc. We merely gotten a photocopied 1page phamplet showing the hotel map & restaurants. Restaurant service at the club house is poor and staff is not as attentive. For the buffet, there's lots of houseflies landing on and hovering around the food. Guests have to spend time swatting at the flies. Spa-wise, suggest body scrub to be included in the package. And to have some brochures on the spa facilities as well, we found out that there's steambath but was informed last minute that we will require swimsuit to use it. Some warning would be nice.
Your Kind staff, helpfulness, polite is exc excellent! Food, restaurant is less and no good choice for the food.
Being Vegeterian the hotel staff did everything they could
the room is very nice and well built for Malaysian standard in terms of service, there aren't any organisations at all. the staff are not attentive and slow, plenty of them but none seems to know what they are doing. when dining at the Sunset, one of the staff said they don't have a wine list, they just serve red or white if you want, but where are the wine come from? then she gave me a whole list of all you can have ! they really do attract whole bus load full of Chinese tourists... prefect for corporate events or people who don't really care about service...not even for a weekend get away, its a shame because they rooms are really nice, but should've known, there are more than 300 rooms! and there's only one tiny pool! being over looked by 600 people at breakfast time!
welcoming staff and nice view... no arabic food and no arabic tv channels and no ATM or shopping store at the hotel
The place was relaxing and I liked it that wifi and 3G was weak - so we could really put the phone down and enjoy quality time. The good was really poor. Hygiene a concern and the pool was overcrowded and looked dirty (murky). The Chinese restaurant sold mushy prawns, rotten mangoes in our pudding. Breakfast was dirty. Bowls were unclean with food still stuck on it.
I like to look at the sun set is a very nice view. Besides, the swimming pool is very nice especially at night. Hope customers can swim at night. Prefer that the premium traveller palm villas come with bath tub as well as i think with this price without bath tub is not worthly. Everything just fine.
Rooms are very nicely decorated. Excellent view of the Ocean. Liked the free activities like windsurfing, cart sailing etc I did not managed to log in to the wifi even after getting the hotel staff to help me. The then gave me a LAN cable but still can't connect to the internet. Breakfast has limited choice. The egg station is inefficient and have to wait long for an omelet. The beach does not looked very clean
Excellent, happy, and hospitable staff; great buffet selections for dinner and breakfast; free bikes; great sunrise and sunset views around the site; nice gym and pool; quiet and peaceful at night; comfortable beds; balconies for every room; welcoming for singles, couples, and families as guests. Can be romantic or family oriented as well as a relaxing place for group events. The rooms are vey clean, but some linens like bed skirts and comforters are a bit stained from previous guests, which is especially possible to occur since all types of people, including families with smaller children, are frequent visitors. They are working to improve on cleaner auxiliary linens.
The quiet lakeside location.
Spacious and beautiful setting. Relatively close to all the government offices. Road signs that makes it easy to find. Arrived on a Sunday and no buffet dinner available in a 5-star hotel and the a-la-carte menu was very limited. No conveniences around therefore cannot go out to eat nor buy convenience resources. On-site convenience store very expensive.
The room was very clean, beautiful and comfortable and the architecture was different to any other hotel I have stayed in. The room service was quickly delivered and the buffet breakfast at B's was delicious. The staff at B's were lovely and very ready to serve me early in the morning eventhough I was the only one in the restaurant. The check-in staff seemed a bit inexperienced and forgot to give me back my passport until I asked them. I booked and paid for a taxi to the airport only to be put in a car with another family that had also paid.
The sarrounding is beautiful. Helpfull staff. It is spacious. Resourceful fitness centre. Good open air swimming pool. The provided shuttle service is of little or no use. Corridors, pavements, lifts, bathroom fittings, etc. are ordinary. Does not look like a five star. Should be rated four star.
The aesthetic environment. The carelessness of the counter staff to charge me for an extra day of breakfast despite informing in advance that I would not be taking breakfast on the second day. Luckily, I discovered the mistake and asked for refund.
The room smells humidity, chosen material for floors looks like dirty.
The hotel has got excellent facilities but it looks as if it is not being managed properly It is far from the Kuala Lumpur city. It is very good for people who have to visit the government offices.
exterier, location, lakeview service is not for 4 stars hotel, staff doesnt care anything, even nobody helped to carry my luggage in the room, need to pay about 10 USD for internet per every day, need to wait for taxi about 30 min everytime, when u want to go out
The dinner at the village finding our way around
Its a poor hotel at any point you look at it ...
the garden the hotel staff
short but very nice, found the lobby area extremely large, not the same as other Marriott's I have stayed at around the world. We had dinner in the Italian restaurant, unfortunately found the menu a little over the top, service was not up to scratch, and there was not one Rose wine on the menu. If had been staying longer would not have reqented a second time.
We have stayed in this hotel for the 4th time. It is one of our favorite hotels. But this time we were not happy with a few things. 1. We had a late dinner when suddenly all lights were turned on, and an army of employees entered the restaurant with carts and materials, making a lot of noise, cleaning the restaurant, and preparing the restaurant for next day's breakfast. Our dinner was spoiled. 2. Our room was not cleaned for two days in a row. Apperently we have to ask for this service. 3. we had to pay 15 RM for a bottle of water. Would be better service if it was complementary with a deluxe room.
It is a spectacular hotel. The staff were very friendly and hotel very clean. Beautiful and well kept grounds. Nice varity of resturants. The general location is out of the way - too much. The drive to Kuala Lumpur is 45 minutes. The pool resturant/snack bar was closed on Sunday.
The staff was very friendly and helpful. The room was clean and comfortable with complimentary bottled water and some fruits.
Nothing at all Very noisy dirty old rooms and un professional stuff
I cannot give an answer to this question as we only stayed one night and visited friends in the evening. We may come back and spend some more time at the hotel.
Very nice garden, nice room and great balcony airconditioned breakfast room with icy cold temparatures
Best hotel ưe have ever stayed at in every respect. Friendliest staff, amazing room. Very peaceful. Ì anything there could be more Malayasian dishes on the menu.
its in Exclent place no crowded... and it seam the place is for High class its far away from shopping center you need to book a car if you want to go...
The room was well kept and the room was excellent. The area was scenic and peaceful.
The staff was very friendly and the view over Putrajaya from the main lobby is beautiful. Very nice bathroom.
Nothing except the swiming pool but no one to serve you any drink Food was horrible - no service - very far away from a real shangri la - dirty room
Romantic ambience. Car parking a bit far and inconvenient.
The hotel staff were not well trained and service was poor for a Shangri La hotel which is supposed to be highly reputable
Beautiful luxurious motel, away from it all and relaxing. Would have liked to have stayed longer.
Everything it was a great way to end my holiday
Being upgraded to Executive suite; easy to find because of clear Hotel signs on main roads; close access to KLIA; reasonable price; availability of food 24 hours. Swimming pool being closed from 7pm to 7am; Restaurant food was limited in western food and food was cold, even in bain-maries; food was also uncovered for hours.
Being upgraded to Executive suite; being recognised and welcomed on second stay; easy to find due to clear road signs; close and easy to find access to KLIA; reasonable price. Restaurant food was limited for westerners and food was cold and a lot of it was uncovered with numerous flies around. Can't help the flies I know, but food covers would help.
the air conditional in my room was very poor. they got a very tiny summing pool.that's one night when i was at the room i saw a lady enter to my room and then i said to her you got the wrong but she said that's the room key she got when she check in just now, how can they staff can gave the same room to other and this was very dangerous what if im not in the room that time ????
Very good value for money as a lay-over hotel for connecting flights.
I couldn't turn off my aircon without haveing power for lights etc. My television didn't work very well and I couldn'tlook at any movie channels.I'd like to see a more comprehensive information pack in rooms which mentions Hotel facilities,opening times and closing times of pool/breakfast ,gym etc and maybe some specific clsoe by site ,eatery etc.
Comfortable bed. Long way from the LCC airport terminal.Expensive cab fair to get to after 12 midnight.
the air conditional is very poor. the simming pool is very tiny. while im stay in my room one night that's a lady open my room, i was shock then i said to her your are enter to a wrong room but she said the room number is right and show me her key ... How can other can check in the same room with me? and what if im not in my room at that time ??????? this hotel got a very poor check in system.....