The only AAA 4 Diamond hotel in the famed Denver Tech Center completed a $5M renovation in the beginning of 2013. A NEW lobby and our NEW restaurant, Root 25 Taphouse & Kitchen brings new energy to your experience. The hotel is a perfect balance of upscale facilities and state-of-the-art technology including complimentary internet, with a location that is walking distance to a variety of restaurants. Guest rooms include laptop safes, refrigerators and Roomlinx interactive flat screen televisions
Having a refrigerator in the room at no additional charge
As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.
The staff were wonderful and the room was clean. They have a policy of 2 kids per adult but when I told them I have triplets they quickly made an exception.
They had a party that was really loud till 11pm
The personal were professional and very courteous. We will return to this hotel again in the fall and winter. Rooms were clean.
The bar service was poor and slow. More help as it was full and saw maybe at best 3 people waiting the tables.
The last night had a large group of noisy young people next to us that partied late into the night. Multiple calls to the front desk to mitigate did not result in any reduction of noise. We now wish we would have requested a new room in another wing of the hotel. Will probably not use again due to lack of response by the staff.
Very comfortable bed!
The rooms are old. Only the lobby has been re-done. The staff was not the friendliest. My floor was very loud and when I tried to call the front desk to complain at 1:30am my phone did not work. I got dressed and walked down and the only way they helped me was to cancel my reservation for the next night free of charge. I would was really looking forward to staying at this hotel and it was truly disappointing.
All outside parking spaces are for valet parking. You are forced to pay $10 for parking in the garage unless you drive to the back and find a parking spot on the street.
The place was white glove clean. The staff truly amazing and very efficient. They even offered us complimentary slippers.
Parking is not free. It's 10 a day OR 30 a day and that includes breakfast, parking, and water in room. Our breakfast was over 30 dollars each morning so go for that option if you have to park.
Free breakfast package was right on schedule!
Won't stay there again. Staff is incredibly rude. Every person we encountered. Thus we always have liked the beds.
The staff is a joke!
Room had dirty cups.