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When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous
The staff was very attentive with good English skills, very comfortable and relaxing stay. The bathroom slats allow the person inside and the person outside to see each other, I would have perferred a closed off bathing area.
. Your staff,the gardens the pool we enjoyed the resort and will come again breakfast v good selection dinner menu was disappoiting, only had dinner once at hotel
Excellent location on the beach, but still close to Hoi An. Good facilities and very pleasant staff. Good, clean room. Free WiFi also a positive. Pricing for most aspects was on the high end for Vietnam, but felt resonable for the standard of service. Exceptions was prices charged for laundry which were felt to be overly excessive and only tend to create business for all the little laundry places down the road. If you are a business person with a shirt or two to be laundered, it's not too bad, but when you are on holiday with lots of laundry to be done, it gets ridiculous.
good service. kind people water in minibar too expensive.
Perfect sea view, friendly personell, very clean beach, free shutle bus to Hoian city/
It was an excellent 4-Star Hotel in all aspects. Had no issues, problems, or concerns. They even provided a complimentary shuttle to the beach where the had partnered with a nice little restaurant on the beach so we had free lounge chairs (the really nice ones) and free umbrellas (the really nice kind). Could not have been more pleased. The price of the items in the mini bar were also most reasonable. Hotel Spa services prices were a bit high compared to my earlier 4-Star Vietnamese hotel.
Walking distance to Hio An Old town. Complimentary bikes to go to the beach (which was very windy) - in good shape and good availability.Very friendly staff. Rooms very nicely furnished - luxury bathroom. Beautiful pool area. Overall we were very please with this hotel.