Douglassville Hotels

Location was very good for my purpose of being there - Breakfast "not great but not bad" but I ordered off the menu. That's it for things I liked. For the price per night (which was low) and I did look at reviews, I now wish I would have spent a few extra dollars and booked another place. I stayed 4 nights. This is probably a place where local business companies have day time Seminars etc. Because of younger adults running the hallways all past 9-10 pm and room next to me playing music very loud I had no choice but to ask to change rooms at 9:30 pm !! I am not some OLD guy with a grudge just the opposite. Room I moved to was from 1960, walked in and thermostat was set to max 90 - it was a sauna at 9:30 pm and who knows how long the thermostat was set at that temp. Room was Lousy in all respects. The entire facility is EXTREMELY DATED. My 1st room was "doable for the money" in regards to bed, bath, TV etc, VS. Facility not monitoring guest noise, people running around etc. that was unacceptable to me and room I had to change to was Terrible -- The facility WiFi was so-so, Front desk staff was not what I am a use too. Poor mannerisms, Front desk person wasn't even sure where my room was on the map when I first checked in. Went to front desk and could not find anyone then went to Bartender to ask and he seemed to be frustrated I was asking where the Front Desk person was telling me "they are there" we walked up and he went in the back and said "I don't know where they are" BOTTOM LINE: we are all on a budget but please spend just a little more on your budget and book elsewhere.

Nothing They overbooked their hotel on a busy, holiday weekend. Therefore, leaving me with two young children without a place to stay. On top of that, they didn't notify me of their error until 930 pm. It was next to impossible to find another room at that hour. I was traveling at night, with small children, in a strange area. A true nightmare!

The room was ok, if not a little dirty and the carpet was wet. Enjoyed the in room fridge and microwave. Enjoyed the high floor request was accommodated. Enjoyed he free parking. The elevators were prompt. Ok...first, checkin. When there is an obvious line, don't help they people being rude and cutting in first! It tells me that you don't care about your guests. Then there was the flies. Oh the flies. In the evening, we joined friends for a game night, pre-wedding activity and while it was ok, the room had a major fly problem. They were on the tables, on the food, on our drinks. It was terrible. And there was no indication the hotel was interested in fixing that. Then, at breakfast, the flies were back and EVERYWHERE! They were on the food, the drinks, the baked goods, the "clean" plates, our table, and on the people. Approaching the coffee station made them buzz all around and get in your coffee and it was gross. The hotel also was very disorganized as far as the wedding details, and we little to no help to guests. And finally, at check out, they handed me a bill and it was for more money, above what we had already paid in advance. Waiting for that to come through on my card now. Overall, if you want to simulated what a hotel in Botswana is like, stay at the Abraham Lincoln. I've stayed in boatswains, so I can make that comparison. Old building, hardly helpful staff, dirty rooms, and flies every where.

I was lured by the historical aspect of the hotel. This hotel needs significant care and renovations. It is not clean. The wallpaper in the halls is peeling. The carpet is worn. The curtains are not functional in the room where we stayed. The water temperature and pressure are inconsistent. I could go on.

Excellent customer service at front desk. Room was clean but hallway on 16th floor had very musty, stale odor.

The way the staff tried to fix anything wrong. First room had no water pressure but was nice otherwise. We told them amd they had no rooms of our type due to the holiday. They offered a lesser room but before I could finish examining it they opened a room of the type I had that had been out of service and unready. The thermostat worked poorly buy the room was nice, big and clean. Fridge shelves were not right and it was not usable as a result.

Staff was friendly and helpful. Room was clean and remodeled. Room smelled bad like smoke or something. Main door did not lock properly if the handle had not been put in the right position which left my door completely unlocked for the first night before I noticed this. Bathroom did not have a soap holder in the shower. Renovations were a complete nuisance and had to park far from entrance to my room. No gym available. No vending machines so I had no drinkable water readily available (I called the front desk and the great staff brought me bottled water). Very pricey room for the poor experience.