Cons (-) Management should be better
5 stars
DoubleTree by Hilton Dubai M square Hotel & Residences
M Square Building, Al Mankhool, 23, Dubai, United Arab Emirates
Dubai, United Arab Emirates
See location+971 4217 5100Photos of DoubleTree by Hilton Dubai M square Hotel & Residences
Overview
Our stylish hotel is just a few minutes from historic sites and attractions along Dubai Creek. Downtown and public beaches are within 6 km. Our concierge can help you schedule outings to make the most of your trip. Enjoy warm, friendly service, plus our signature Chocolate Chip Cookie, over 6,500 sq. ft. of event space, and multiple on-site restaurants. Our drink selection does not include alcoholic beverages but a large selection of non-alcoholic drinks and bespoke Zero Proof Cocktails.
Latest deals for DoubleTree by Hilton Dubai M square Hotel & Residences
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Dubai M square Hotel & Residences
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Valet parking
- Free parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
General
- Family rooms
- Seating area
- Slippers
- Interconnected room(s) available
- Soundproof rooms
- Lockers
- Telephone
- Privacy curtain
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Adapter
- Air-conditioned
Pool and spa
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Heated pool
- Outdoor pool
- Pool with a view
Kitchen
- Dishwasher
- Microwave
- Tea/coffee maker
- Refrigerator
- Kitchen
- Kitchenette
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Dining
- Minibar
- Snack bar
- Restaurant
- Breakfast in the room
- Food can be delivered to guest accommodation
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Designated smoking area
Bathroom
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Family friendly
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Free parking
- Valet parking
- Private parking
Media and entertainment
- Flat-screen TV
- TV
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Bedroom
- Sofa bed
Things to do
- Beauty salon
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of DoubleTree by Hilton Dubai M square Hotel & Residences
8.6
Very good
1487 verified ratings
Wonderful
908
Very good
249
Good
115
Okay
50
Fair
49
Mediocre
35
Poor
81
Summary of reviews
Guests say
Guests appreciate the hotel's cleanliness and great location, especially its proximity to the metro and local attractions. However, many reviews highlight significant issues with service, including unresponsive staff and poor handling of complaints. Overall, while the hotel has potential, the service quality detracts from the experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.9 out of 10
2 reviews
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at DoubleTree by Hilton Dubai M square Hotel & Residences?
The hotel offers extra-long beds, feather pillows, and comfortable sofa beds in the bedrooms, ensuring a cozy and restful stay.
Is parking available at DoubleTree by Hilton Dubai M square Hotel & Residences?
Yes, the hotel provides free parking and valet parking services, making it convenient for guests with vehicles.
How is the food quality at DoubleTree by Hilton Dubai M square Hotel & Residences?
Guests can enjoy a delicious breakfast spread, food delivery to their accommodation, and a variety of dining options, ensuring a satisfying culinary experience during their stay.
What is the cleanliness like at DoubleTree by Hilton Dubai M square Hotel & Residences?
The hotel ensures clean and quiet rooms, with laundry facilities and attentive staff, providing a comfortable and immaculate environment for guests.
What is the customer service like at DoubleTree by Hilton Dubai M square Hotel & Residences?
The hotel staff are friendly, forthcoming, and courteous, ensuring a pleasant and convenient stay for guests, with special attention to their needs and comfort.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned the spectacular views from the rooms, especially those facing the fountain or offering a city view.
Consider Room Upgrade for Special Occasions
Guests celebrating special occasions were pleasantly surprised with room upgrades and thoughtful gestures such as complimentary cakes for anniversaries. It's worth mentioning the occasion during booking.
Check for Alcohol Policy
The hotel is a dry hotel, so guests should be aware that alcoholic beverages are not served on the premises. This is important to note before booking.
Location Convenience
The hotel's proximity to BurJuman Mall and the metro station was highlighted as a major advantage, providing easy access to shopping and transportation.
Noise Consideration
Some guests reported noise issues in certain rooms, so it may be beneficial to request a quiet room, especially for light sleepers.
Varied Breakfast Experience
While some guests praised the breakfast spread, others found it disappointing. It's advisable to manage expectations regarding the breakfast experience.
Room Cleanliness and Maintenance
Several guests appreciated the cleanliness and maintenance of the rooms, while a few mentioned issues such as broken toilet seats. It's important to report any maintenance concerns promptly.
Staff Service
Guests had mixed experiences with staff, from extremely helpful and friendly encounters to instances of perceived arrogance. This suggests that service levels may vary, and it's advisable to communicate any concerns to the management.
Consider Nearby Dining Options
Some guests recommended exploring nearby restaurants due to the hotel's non-alcoholic policy and the variety of dining choices in the vicinity.
Transportation Consideration
Due to heavy traffic in the hotel area, guests found transportation challenging. It's advisable to plan for potential traffic delays, especially during peak hours.
Location
M Square Building, Al Mankhool, 23, Dubai
What's nearby
- Al Karama0.3 mi
- Oud Metha1.1 mi
- Dubai City Centre1.3 mi
- Port Saeed2.2 mi
- Trade Centre 12.2 mi
- Dubai International Financial Centre2.8 mi
- Jumeirah Beach3.3 mi
- Dubai Creek3.4 mi
- Sheikh Zayed Road3.5 mi
- Dubai Festival City3.6 mi
- Dubai Mall3.9 mi
- Burj Khalifa4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 819608
Essential information about DoubleTree by Hilton Dubai M square Hotel & Residences
Low season | June |
|---|---|
High season | February |
Average price (weeknight) | $148 |
Average price (weekend night) | $122 |
When to book a room at DoubleTree by Hilton Dubai M square Hotel & Residences
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at DoubleTree by Hilton Dubai M square Hotel & Residences
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Value for money | 8.4 |
|---|---|
Distance to city center | 4.0 mi |
Nearest Airport | Dubai Intl |
Distance to airport | 4.0 mi |
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