Staff is very unprofessional.
5 stars
Grand Mercure Dubai City
61B Street, Garhoud, Dubai, United Arab Emirates
Dubai, United Arab Emirates
See location+971 4251 3272Photos of Grand Mercure Dubai City
Overview
Grand Mercure Dubai City a 5-star hotel located next to GGICO metro, near to DXB Airport and Deira City Centre Mall. The hotel celebrates the Emirates cultural heritage and way of life that appeals to modern-day travelers. Discover breathtaking views with our rooftop pool and enjoy all-day dining at Walima, specialty café at Qova, lounge at Huzza mezzanine pool with kids play area. Create moments with our 9 conference facilities. Immerse your 5 senses in our Arabian Spa, and our premium and modern rooms.
Latest deals for Grand Mercure Dubai City
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Grand Mercure Dubai City
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
General
- Family rooms
- Interconnected room(s) available
- Landmark view
- Lockers
- Pool view
- Storage available
- Quiet street view
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- 24hr front desk
- Safety deposit box
- Bottle of water
Kitchen
- Electric kettle
- Kitchenware
- Kitchen
- Kitchenette
- Dishwasher
- Microwave
- Stovetop
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
Accessibility and suitability
- Entire unit wheelchair accessible
- No smoking
- Lowered sink
- Non-feather pillow
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Private bathroom
- Raised toilet
- Shower
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Pool and spa
- Heated pool
- Infinity pool
- Outdoor pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Washing machine
Parking and transportation
- Free airport shuttle
- Free parking
- Private parking
- Shuttle service (free)
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
- Smartphone dock
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Family friendly
- Cribs available
- Child pool
- Kids meals
- Kid-friendly buffet
- Children's high chair
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Beach access
- Bicycle rental
Outdoor
- Outdoor dining area
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Grand Mercure Dubai City
8.3
Very good
2677 verified ratings
Wonderful
1358
Very good
472
Good
310
Okay
147
Fair
111
Mediocre
76
Poor
203
Summary of reviews
Guests say
Guests frequently mentioned poor service and cleanliness issues, with several noting that the staff was unhelpful or unorganized. However, many appreciated the hotel's great location, especially for transit travelers, and some enjoyed the comfortable accommodations and amenities offered.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.3 out of 10
869 reviews
8.4 out of 10
151 reviews
9.5 out of 10
3 reviews
2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the hotel?
The hotel is incredible during the low season in August and high season in January, offering a fantastic experience for guests.
How is the quality of the beds at the hotel?
The beds are comfortable and spacious, ensuring a good night's sleep for all guests.
Is parking available at the hotel?
The hotel offers free parking and a prompt shuttle service to and from the airport, providing convenience for guests with vehicles.
What can guests expect from the food quality at the hotel?
The hotel's restaurant offers delicious and reasonably priced meals, with a fabulous breakfast and a variety of options to choose from.
How is the cleanliness and customer service at the hotel?
The hotel is neat and tidy, with friendly and helpful staff who go above and beyond to ensure a pleasant stay for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Upgrade
Consider upgrading to a higher room category to enjoy better views and additional amenities, as some guests reported issues with lower category rooms.
Plan for Breakfast Timing
To avoid long queues at breakfast, plan to arrive early or late to ensure a smoother dining experience, as mentioned by some guests.
Utilize the Free Airport Shuttle
Take advantage of the complimentary airport shuttle service for convenient and hassle-free transfers, as highlighted by several guests.
Check Room Amenities
Upon arrival, ensure that all room amenities, such as toiletries and in-room facilities, are provided, as some guests reported missing or incomplete items.
Consider High-Floor Rooms
Request a high-floor room to enjoy better views and a quieter environment, as some guests mentioned issues with lower floor rooms.
Verify Airport Transfer Policy
If relying on the free airport transfer, it's advisable to confirm the availability and schedule in advance, as some guests experienced challenges with this service.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as malls, museums, and parks, as highlighted by many guests for a convenient and enjoyable stay.
Engage with the Friendly Staff
Interact with the hotel staff, as many guests praised their helpfulness and friendliness, enhancing the overall guest experience.
Double-Check Room Cleanliness
Upon check-in, inspect the room for cleanliness and report any issues to ensure a comfortable stay, as a few guests mentioned cleanliness concerns.
Be Mindful of Breakfast Crowds
Be prepared for potential crowds during breakfast hours and plan accordingly to avoid inconvenience, as mentioned by some guests.
Location
61B Street, Garhoud, Dubai
What's nearby
- Port Saeed0.7 mi
- Dubai Creek1.9 mi
- Dubai Festival City1.9 mi
- Oud Metha2.1 mi
- Al Karama2.4 mi
- Dubai City Centre3.2 mi
- Trade Centre 14.2 mi
- Dubai International Financial Centre4.6 mi
- Sheikh Zayed Road5.4 mi
- Dubai Mall5.4 mi
- The Address Downtown Dubai5.6 mi
- Burj Khalifa5.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Grand Mercure Dubai City
Low season | August |
|---|---|
High season | November |
Average price (weeknight) | $87 |
Average price (weekend night) | $140 |
When to book a room at Grand Mercure Dubai City
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Grand Mercure Dubai City
FAQs when booking at Grand Mercure Dubai City
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See most recommended stays in DubaiGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 5.7 mi |
Nearest Airport | Dubai Intl |
Distance to airport | 1.3 mi |
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