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My wife and I, and our 2 kids under 3 in Chicago for a family reunion. I selected this location, as I'm familiar with the Evanston area, and the price was reasonable. Wow. More than reasonable, for the room, the view, and the helpful staff. Great stay! Everything was satisfactory.
Had issues with wifi and they were not really addressed.
loved that everything was within for the most part in walking distance That you still had to pay for parking when you stayed at hotel and had to pay for three days when only stayed two.
beautiful facility and great location the place has been updated and is attractive, but the bathrooms are like stepping in an airline bathroom and the AC/heat unit puts out some noise
Huge TV, plenty of water bottles, nuce service, location to NU Room size is small and the building is old (historic)
Place is well located, staff great, well kept but old, bathroom micro size
We were given a small room on the eighth floor right by the elevator. The HVAC system ran all night. It went from cold to hot all night. The noise level from the unit was unbearable. The desk staff apologized and nothing else despite the very obvious sign that says if I'm not happy they will fix it. I had to point this out to her before she offered any sort of compensation. For that one night I received free valet parking...Thanks...
Restaurant staff and location Noisy imposible to sleep , hotel offers ears plugs?? We change rooms 3 times , all noisy. Try a front bedroom perhaps you escape from the air conditioning noise.
Great location. Wonderful, friendly staff. Very clean and comfortable. Because parking is at a premium in that area of Evanston, we had to valet park and it's expensive.
Close to Northwestern University Long drive to Chicago destinations
Overall the location was great We were there on a holiday weekend so pricing was higher than the standard rate. The rooms were much smaller than i expected, especially for the star rating of the hotel and the price we paid. If i had to do it over again, i would stay somewhere cheaper as it wasn't nice enough to warrant the cost. The AC was also very "hot and cold" and turn off on itself in the middle of the night causing an uncomfortable sleep.
Architectural gem! Beautifully restored and maintained with obvious care. The amenities are wonderful and the public spaces are impressive. We liked the frig that had juice, sodas, and cheese available at all times. Only that there isn't much shaded space on the deck area. But that's minor.
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Convenient to airport It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
Nice staff Parking
Walking access to ORD and CTA
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Everything the waiting Time for shuttle to the casino
Convenient hotel for bus travel Location is a drag
Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again Mattress a little too firm
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again Paying for parking is irritating and the parking garage is a little bit from the hotel.
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Bed could have been more comfortable.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
Not impressed with charging to register early. And never have had a 4 pm register time.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
Bussines oriented only
Clean, comfortable rooms
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
Beds comfortable, room clean, lots of towels, friendly staff Quite a way to the restaurants and bars you have to walk through the parking garage so don't wear heels or walk alone. They don't offer a free breakfast with the amount you pay for a room you should get one.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
The location and staff were great. Room was good with the exception of the shower. The shower
The staff were friendly and prompt with everything. Breakfast buffet was awesome! The bed was so uncomfortable I wanted to die. It was like a giant slab of marble with the lamest excuse for a blanket.
coffee refrigerator microwave shower head quiet parking was $8.00 20-25 minute drive from downtown price
Very comfortable and convenient stay. Multiple options for parking, including a public garage attached by a covered walkway for $13 a night. If you will be coming and going a lot throughout your stay, they validate your parking so you don't pay above the $13 a day. We also thought that the small snack and sundries area was surprisingly well stocked with a good variety of food, drinks and toiletries, including microwavable dinners, salads and beer. We found it to be a good resource in a pinch. We did not stay long (24 hours) and were very busy during our stay there so we did not get too much time to explore the area, but it appeared to have a lot of nice shops and decent eateries within walking distance. On Saturday we woke up to see out our window that a huge farmers market had set up right across the street. We were bummed we did not have time to explore that but it looked excellent. Breakfast not included for price of room, but there is a typical continental breakfast type deal.
Everyone we dealt with went out of their way to make sure we were all amen care of The hotel, being a block away from a playground, needs to be more child friendly. There were glass jars on low shelves in the breakfast dining room area and the a/c untits and microwaves are at the level/height where kids can do some damage! it would also be great to have a ramp at the entrance instead of a small wheelchair lift.
With in close proximity to the train. Very nice area! $18 a night to park! After spending $200 a night outside of down town Chicago! This is a bit excessive!
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This guest did not leave comments about this hotel.
Location was fantastic
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This is a brand new hotel, we had a suite and it was so nice to have a kitchen. They have to restock breakfast items faster, food kept running out and worst off all coffee. I think this was due to being so new and just need time to work the kinks out.
new,clean,spacious rooms, decorated nicely, friendly staff, great breakfast, nice outdoor patio, nice exercise room. I'm very picky about the hotels I stay in, and this one met all my expectations. When I checked out and received the bill the base price of the room price was higher than what I booked it at. Still need to call and inquire why. May be that's why everything was great because I payed the higher price.
Very clean and the staff were all great! No.
Very clean hotel, spacious rooms, great amenities.
Everything except NO REASONABLE PARKING. No reasonable parking
Location was good for an early morning flight
Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great. Room was not super clean.
The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
They charge for parking???? That's ridiculous
Very unique, clean, and great price for a night Outrageous parking fee, cleanliness of pool table
Cool euro style rooms, super easy access to O Hare
Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff. Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.
We had to travel with our dog and they were had no problems with having her at the hotel. We called ahead. A little more space.
The hotel was very clean, the bed was plush and extremely comfortable. The staff was frendly and helpful. They also have an airport shuttle which makes it very easy to access.
The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.
Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable
The comfy bed The old shower head barely working
Beautiful room, Very quiet even though it was New Year's Eve. Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.
My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
Cleanliness. Spacious. Comfortable.
Location, van service, room for the price, VERY nice front desk staff Noisy neighborhood near airport/flight path
Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable. Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees. Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
That it was clean and you have till 3 to check out on Sunday. You had to pay to park
Very comfortable bed and great fitness center. Unexpected expenses such as parking when there is no other alternative to parking
Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service! Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
Nice stay, comfortable, very helpful employees, close to o'hare. The parking and subsequent shuttle really started our trip out on a good note. No problems
The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again. My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking only good thing was it closeness to Arena
Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped. Charge for internet service
I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million. No bad comments to say about my stay.
Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
clean, access to O'hare No pool, pay internet
The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too. I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.
Room was spacious and clean. Also, great customer service! I liked everything!
Convenient location, staff was extremely nice and helpful. No exhaust fan in bathroom just a big hole. Problems with the cooling system.
They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
room was quiet and had good black out drapes breakfast was about $20... not worth it
location Rooms heating was bad... It got too hot or too cold no parking available at night as they had an event in the hotel which took up all the parking room never gets cleaned after 11.00am
The food at the bar was below average. There wasn't any place close by so I decided to eat there. Still, I don't think I will eat there again. Room was great for the price.
Clean, comfortable rooms and very friendly front desk staff. Helpful as well. The shuttle service was very unreliable, almost made us late for our flight out of Chicago. The location wasn't that great.
It was much nicer than I expected for the price range. We liked the rooms, the place looked clean and people were nice. There seemed to be a bad water leak in the 4th floor at the ice machine. We reported it but it did not seem that they pay much attention. However, we stayed for only one night so I cannot tell for sure if they did not fix it.
The Staff was amazingly helpful with travel questions. Our flight arrived early and they kindly held our bags in the office until check in and gave us breakfast even though we hadn't stayed the night yet. The shuttle from the airport and to or from car rental and Rosemont Train station just by calling is a huge advantage at no extra cost. This allowed us to catch the Blue Line strait into Downtown Chicago easy as can be and we just called for a pick up after sight seeing. Very nice service If your room is over the side of the building with the Bar you hear the DJ and Music very very loudly even on 3rd floor On a sunday night from 6pm-1130pm Very disruptive - louder than tv or radio - could hear in the shower. No other choices within walking distance for shops or food Without shuttle or a car you are limited to what is in the hotel.
no airport noise, large rooms, clean, comfortable, nice staff. air conditioner was loud
The bed seemed clean. There was a fan in the bathroom which I couldn't turn off, it ran all night, so no sleep. No TV channel listing, no wifi instructions or security. TV reception was terrible on all channels. Vending machines sold out on multiple floors. Staff was slow and rude.
I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch. I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.
Employees Stay too short
Good location relative to airport. Noise from the party room and bar downstairs until 2:00 a.m. Do not take a room on the 2nd floor, particularly on a weekend. I spoke on several occassions with the manager, who indicated that because we booked a room via Kayak he would not move us without paying an additional $50.
This hotel was a nice surprise and left a good impression. The check in staff where friendly and helpful. Wifi was quick and easy to access. The restaurant in the lobby had good food, nice sports bar. Their Shuttle service to the airport runs every half hour, and the hotel is not far from the airport. If I find myself in Chicago again this will be the place I stay for my visit. I had no complaints.
Staff was friendly and professional Would have liked to have seen cameras in the parking lot but definitely not a deal breaker
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
Treadmills were not in good shape
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Rooms were really big, great staff, clean hotel
No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected
cost effectiveness no room service, no hot water pot in room
The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location. We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.
Big room No free wi-fi
The young woman at the front desk was exceptionally helpful. She was extremely pleasant and helped me out immensely. I can't remember her name exactly, but I believe it started with a K. The service at the hotel bar. I stopped in twice over the weekend and could barely get the bartender or server's attention long enough to place an order or even pay the check! They were both eastern European.
Stayed here for two nights while visiting Northwestern for a speaking engagement. Hotel was ideally located, a good value, and appealing in a quirky way. Staff was extremely helpful/friendly. The continental breakfast is mediocre.
The hotel has a very European feel, with wide staircases, lovely common rooms, and old-wprld charm. Very clean and comfortable. A wonderful breakfast spread. The history of the building is an added interest factor. It would be nice to have a small coffee maker in the room, there was none.
The Inn has charm and fits in with a visit to the Chicago area.
It was in the center of the city and close to everything The remote control of the TV set was not working and was never fixed during my 3 day stay. The breakfast (though it is advertised as bed and breakfast) was lousy (cereal and cold boiled eggs!!)
They had a nice friendly dog and he added a nice homey touch to the stay.
Awesome staff, nice old furnishings, beautiful parlor and library and good value. The beds could be a bit newer, and if you like all the mod cons, don't stay at this hotel, it is charmingly vintage.
The whole experience was very nice. I loved the antiques.
I loved this place! I want to come back. It is a unique property - VERY clean and comfortable. It is special and not a cookie-cutter mundane chain motel. It is a 1920's historical women's club now welcoming hotel guests. It has all the historical charm - NOT gutted and remodeled - so it may not be everyone's choice. I really liked the distinction and the VERY friendly staff. I liked it completely and I like an unusual and special experience off the beaten track.
Space in the roomnothing
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really. No pool.
Lobby was looked nice! Pillows where comfortable. The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.
It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.
I have 2 $10.00 charges on my bill and I do not know what it is for.
No complimentary meals.
The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one
Nothing I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.
It was a roof over my head, that's about it. The shuttle service was a plus I guess. Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.
It was comfortable and really nice staff!
Most of the staff were very nice, and it's located right next to Old Orchard Mall. Room was dirty--saw dead mosquitos visible on the bedside lamp (ew!). Not sure if this is just how they work, but our bed didn't have a fitted sheet. Instead someone used a flat sheet and tucked it under as a fitted sheet; perhaps a maid was running behind? Either way, if those were neglected, I hate to think of the other spots that were surely missed or not sanitized. We tried to use the remote to turn on the TV... Didn't work, so I opened up the back. Surprise! It was corroded! Not just dead--there was residue from the corrosion all over the inside compartment. That means the remote batteries had been dead, and not fixed, for a LONG time. Corrosion doesn't happen overnight. Also, went to the pool at 9 PM, it was way too cold. They should know to turn up the heater after sundown. All in all, extremely disappointed. I expected more from a Hilton Doubletree.
Front desk staff were good. Water was shut off for several hours during morning "shower time - very inconvenient!
I enjoyed my stay at the hotel, I arrived late and was able to call ahead to let the hotel know I would be checking in late and had no problems at all when I arrived at 9:15pm. The rooms were very clean and beds were very comfortable. The staff was very courteous and professional. The only bad side was that the area, well at least as of 8/16/2010 were undergoing some major road construction so the people that came to pick me up had a very difficult time getting to the hotel.
The ease of checking in Too many conferences scheduled the day I was there which led to extraordinary wait times for the elevator
Staff were extremely helpful, the service was efficient, there was a feeeling all round that the guest was at the centre of the stage and that any reasonable request there was should be filled with a smile on their faces. Location a bit far from centre of city.
We really liked the location and parking was really good. The bathroom was so small I had a really hard time giving my 6 month old a bath!! Also we went down to swim and the water was really cool, they had the doors open to the outside and the breezy coming in was really chilly!! Also they had no microwave and the frig they had barley got cool enough to keep my milk cold for my baby!!
nice hotel, very convinient
The staff was incredibly helpful and friendly. We woke up to find LIVE bed bugs crawling on us and bites on my arms and my husbands feet. Will never stay here again.
Front desk forgot to offer cookies like brand usually does. Free shuttle was nice. Friendly service No cookie