My first time in Dubai. Staying at the Shangrila is like having family taking care of you.
5 stars
Shangri-La Dubai
Sheikh Zayed Road P.O. Box 75880, Dubai 0, United Arab Emirates
Dubai, United Arab Emirates
See location+971 4343 8888Photos of Shangri-La Dubai
Overview
Situated in Dubai, Shangri-La Dubai is within walking distance of Chelsea Tower and offers outdoor tennis courts, an outdoor pool and a Jacuzzi. It provides a gym, as well as free Wi-Fi, a rooftop terrace and a sauna.
The hotel boasts a variety of luxurious facilities, including a limousine service and Chi Spa. It provides 24-hour room service and a ballroom, as well as squash courts. It also offers superb facilities for business meetings and events.
Rooms at Shangri-La Dubai offer a flat-screen TV, a mini bar and slippers. They provide an in-room safe, bottled water and tea and coffee making facilities.
Lunch and dinner are served daily at Shang Palace, as are Chinese specialties. Guests can choose from a range of drinks at Balcony and Lobby Lounge. Other dining options are also available.
The hotel is less than a 15-minute drive from Dubai International Airport and Ahmed Abdul Rahim Al Attar Tower is a short walk away. 21st Century Tower and Financial Centre Metro Station can easily be reached on foot.
Latest deals for Shangri-La Dubai
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Shangri-La Dubai
- Outdoor pool
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Landmark view
- Storage available
- Sea view
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
Dining
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Additional toilet
- Bathtub
- Bidet
- Toilet
- Toilet paper
- Toothbrush
Accessibility and suitability
- Hypoallergenic
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Upper floors accessible by elevator
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Valet parking
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Things to do
- Gift shop
- Beauty salon
- Night club
Fitness
- Fitness center
- Tennis
- Squash
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Bedroom
- Wardrobe or closet
Reviews of Shangri-La Dubai
8.9
Very good
3877 verified ratings
Wonderful
2755
Very good
484
Good
295
Okay
98
Fair
105
Mediocre
56
Poor
84
Summary of reviews
Guests say
Guests appreciated the hotel's great location and views, especially from the pool area. However, many expressed dissatisfaction with the service quality, citing issues with staff responsiveness and cleanliness in some areas. The Horizon Club was highlighted positively, but overall, there were concerns about the consistency of service and hygiene standards.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
6 reviews
All reviews
Cons (-) Very friendly, helpful staff!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Shangri-La Dubai?
Shangri-La Dubai offers a variety of dining options, including Shang Palace serving Chinese specialties, Balcony and Lobby Lounge for drinks, and other dining options available for guests.
Are there any specific amenities for families with children at Shangri-La Dubai?
Shangri-La Dubai provides amenities for families, including babysitting or child care, a child pool, and kids meals to ensure a comfortable stay for families with children.
What can guests expect from the hotel's cleanliness and customer service?
Guests can expect a clean hotel with attentive staff and good customer service. The staff is friendly, professional, and accommodating, ensuring a pleasant and comfortable stay for all guests.
What are the best times to visit Shangri-La Dubai?
The high season at Shangri-La Dubai is in November, offering an excellent time to visit and enjoy the hotel's fabulous amenities and services.
Is parking available at Shangri-La Dubai?
Shangri-La Dubai provides parking options, including free parking, private parking, and valet parking, ensuring convenient and hassle-free parking for guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Pool Area
Guests loved the rooftop pool area with its amazing views of the Burj Khalifa. However, some experienced slow service at the pool bar, so it's advisable to be patient when placing orders.
Consider the Location
The hotel's location offers easy access to popular attractions like the Burj Khalifa, Dubai Fountain, and Dubai Mall. However, guests noted that access in taxis can be challenging due to traffic, so it's worth considering this when planning outings.
Check Horizon Club Access
Some guests were disappointed with the Horizon Club access, finding it overpriced for the experience offered. It's advisable to carefully consider the benefits before opting for this upgrade.
Take Advantage of Late Checkout
Guests appreciated being offered late checkout until 4 pm, especially for those with late flights. It's worth inquiring about this option to enhance the overall experience.
Explore Dining Options
The hotel offers a variety of dining options, with guests praising the quality of food at Shang Palace and Hoi An. However, some found the breakfast buffet lacking in variety, so it's worth exploring other dining choices nearby as well.
Be Mindful of Noise Levels
Some guests mentioned that the hotel's central location led to noise disturbances, particularly from loud music playing until the early hours. Light sleepers may want to consider this when booking their stay.
Utilize the Concierge and Valet Services
Guests highlighted the excellent service provided by the concierge and valet staff, particularly praising individual staff members for their helpful and friendly attitude.
Consider Room Selection
While many guests enjoyed their rooms, some mentioned that certain rooms appeared old and dated. It's advisable to inquire about room options to ensure a modern and comfortable stay.
Be Aware of Deposit Policies
Several guests experienced issues with deposits, including delays in refunds and additional charges. It's recommended to clarify deposit policies and follow up promptly if any discrepancies arise.
Location
Sheikh Zayed Road P.O. Box 75880, Dubai 0
What's nearby
- Sheikh Zayed Road195 yd
- Burj Khalifa0.7 mi
- Dubai International Financial Centre0.7 mi
- Dubai Mall0.9 mi
- The Address Downtown Dubai1.1 mi
- Trade Centre 11.2 mi
- Jumeirah Beach1.5 mi
- Oud Metha3.3 mi
- Al Karama3.5 mi
- Dubai City Centre4.5 mi
- Port Saeed4.7 mi
- Dubai Creek4.8 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
License number: 899722
Essential information about Shangri-La Dubai
Low season | July |
|---|---|
High season | April |
Average price (weeknight) | $155 |
Average price (weekend night) | $261 |
When to book a room at Shangri-La Dubai
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Shangri-La Dubai
FAQs when booking at Shangri-La Dubai
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Value for money | 8.4 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Dubai Intl |
Distance to airport | 6.5 mi |
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