Cons: I asked the guy when I picked the car up that it had cruise control and he said yes. I got in it started down the road and behold NO cruise. I drove over 1000 miles. I have used your service three times now and two of the three trips I have not been happy with. I have returned the cars all three times to the location in Quincy, IL. They seem to be nice people to work with and gave me a ride to pick up my car. I also paid for mid size car thinking it would have the cruse they gave me a Prius I do not think this is a mid size car. I will have to think if it is worth another car rental from you or not.
May 17 2017
the good and bad
Pros: The person I worked with was nice.
Cons: The car was not ready at my scheduled time, which was frustrating; I had to wait about 30-45mins for my car to be ready. The waiting area was not very nice.
Jul 19 2017
Cons: It took about 35' to get the car. There is also no drop box for off hours drop off.
Oct 17 2017
Great Rental Experience
Pros: The staff at the location were very friendly and knowledgeable.
Cons: Nothing negative to report.
Oct 23 2017
Fine car, but slow takeout
Pros: Fine car and online system was easy. Return was fine.
Cons: The pickup was quite complicated and took a while, though, as the guys there somehow didn't manage to deal with my European IDs. Worked fine in the end, but took a while...
Dec 23 2017
Tried To Stick Me With Other Fees
Pros: Price was great and the pickup was extremely quick.
Cons: After paying for the reservation through Kayak, the sales associate told me that because Kayak is a 3rd Party, the don’t include all the fees that you have to pay. That made no sense. Come to find out they were trying to charge an underage fee when I clearly wasn’t underage. The associate told me he couldn’t remove the charge, but his manager will reduce the amount that I have to pay. I told them that if I’m of age, that there is no way I’m paying an underage fee, even if it was added by accident. I ended up talking to another associate and he understood my situation and started removing the charge right away.
I didn’t pay anthything extra. I just didn’t like the amount of time I wasted trying to convince them that I wasn’t going to pay a charge that didn’t apply to me. I’ll still continue to rent from them.
Cons: Car smelled horrible with cigarette smoke. We tried to switch cars but no other cars were available so we were stuck with a miserable 4 hour drive. There is no way that someone didn't notice this when they were inspecting the car.
Jul 2 2017
Cons: There was no rental car available and we had to cancel our reservation.
Jul 9 2017
Good service, crappy car.
Pros: Nice people, quick and easy pickup and drop off.
Cons: The car needed alignment. It was shuddering on the highway during the entire 4 hour drive.
Nov 25 2017
Fast & friendly
Pros: They didn’t have the car we wanted so they upgraded us at no charge
Cons: This was also the second and at a different location that the employee was taking a personal call and made customers wait 30 min. It is time to use a different company.
Sep 11 2017
Pros: Great rental price- comfortable vehicle.
Cons: I made reservation online for a SUV that was accepted and available but when I got to the location the manager stated that they didn't have any SUV available on site, yet when I check the parking lot their were several. I was truly upset and told him that it was poor business practice and very deceptive. I also stated that I had called the reservation office before I came to verify and they said one was available. He stated to come back in later and he would have one. (mind you my meeting had to be delayed because of this/and I was out of town) after coming back he did have one but the day was (that I had paid for was half way over (after 3:00) before one was given. I paid for 2 days and really only enjoyed 1 day of usage. He didn't apologize or offer a discount of any sort (Poor Management INDEED)!!!! This location /staff needs "customer service" training.
Sep 14 2017
Pros: Everything about the car was great.
Cons: Customer service was rude. When they saw we had kids they said, "Be sure you clean the car before you return the car.".
Pros: Relatively easy to work with, able to drop off car overnight.
Cons: Had to take a pickup truck due to no compact cars in stock
Feb 10 2017
Pros: The size and type of car was good, the price was good.
Cons: The car smelled a bit like someone had been smoking in the car and the seats needed to be shampooed. I also didn't like the way the car drove: it was an automatic but the gears shifted hard.
Mar 8 2017
I enjoyed the opportunity to use enterprise they w
Pros: Convenient , reliable and most of all comfortable. Easy to pay, friendly calls the day of and before to make sure I was still interested in using them. They wanted to make sure what I needed and to have it available for me. The cost was so much more my size than any of the other place I had tried. The price was cheap and much more for someone's pocket that is on a fixed income.
Cons: That the person checking up to see if I needed the vehicle did not tell me about having to bring 2 forms to prove of my ability to pay, and live. This was an inconvenience for me, but the person at the desk helped me and my husband out.