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It was a good base for our stay and would use it again The only problem was somebody had been smoking in the room we were given and putting the tabs down the sink. This was brought to the staffs attention since we had asked for a non smoking room
Efficient friendly service, a basic hotel but everything worked as it should.
Ease of booking and simplicity!
Recetionist changed our room to better meet our needs Nil. Only point for improvement is to give the travel advice on the website on the booking confirmation as access when not accessing the hotel from the norrthbound motorway meant having to go through a no entry sign which other vehicles were seen to ingnore.
The helpfulness of the staff No extra blanket in the room and it was a very cold night
It was close to The Ryder Cup venue at Celtic Manor
rooms were very comfortable, staff were great, very helpful only that we did not have a car with us, there was no where to eat other than the servicestation where we had to eat sandwiches all weekend! no bar reastaurant in the area, this was not pointed out, also a taxi wouldnt come to take us anywhere, i had to ring someone i had only just met to come and pick us up when we checked out, the staff were very helpful though.
Very convenient to the 2 places I was going--Westonbirt and Slimbridge, and easily accessible from the M5 .
Well sound-proofed between rooms and from outside noise. The lack of a bedsheet meant I couldn't adjust my temperature - too hot under the duvet and too cold with it turned down.
It was perfect for purpose - in and out whilst on business trip. I would be happy to use it again on such an occasion
good spa facilities Have stayed here many times but has gone downhill, tired room, shocking breakfast in the room, and very poor food in the Moreton's restaurant. Some staff v good some v bad.
This is the second time we have stayed here and we were not disapointed, still the same level of comfort,, location is ideal for Gloucester shopping and we love the pool. Maybe next time we will try the Gym!
Visited Bath and the Cheddar Gorge Food could have been better but for the price we paid very reasonable
grounds and building Three weddings in two nights involved overcrowding and unacceptable noise at night
The surrounding area was absolutely beautiful. The inside of the hotel was very well done and felt very relaxed. I loved all the nooks and different paths going round the hotel which led you to explore the hotel. Unfortunately the gym was very hot - made it almost unbearable for me to work out. I think the changing rooms could also do with a revamp. Separate ladies showers would be nice.
excellent food, good service,staff willing to help when required,overall one of the best hotels we have stayed in and will stay again. could do with a little more signs to reception, as we got lost several times and met others that were lost.
Staff, food and location
The building and layout, Orangery serving breakfast, the grounds. Room where too hot, perhaps some instruction as to how to turn down/off heating.
A very impressive hotel, beautiful surroundings and grounds. Standard of food was superb. We stayed in a standard room just away from the main hotel building but the standard room was like an executive room in some other hotels I have stayed at, spacious, clean and warm. We stayed db&b and ate in the Morton Restaurant the menu did have supplements I have to say, but they were not in my opinion excessive, especially considering the standard of the food. Prices were expensive in the bar, and on a par with the Portsmouth Gunwharf - about £10 for a lager and large wine. But unless you really want to drink to excess, considering the standard of the hotel then not too bad really, and certain a little cheaper than some in London. The only other small issue that was quickly rectified was the incorrect billing, but mistakes happen and obviously for you to check before leaving. We really enjoyed our stay and we will definately return again in the near future. This has to be one of my favourite hotels in the Cotswold.
Room was upgraded
Room was comfortable and large enough Nothing
we liked the location/setting and the room was very comfortable. it was a very nice place to stay (family wedding)
Very clean and well presented. Breakfast excellent. Although limited evening menu again food good.
The staff were wonderful The room was rather scruffy. Windowsill was coming away and carpet was filthy. A new mattress might stop the backache. I think the hotel needs a bit of tlc, but we do love it.
Had a lovely stay, albeit for one night. Everything worked. Lovely sized room in the modern wing. Good breakfast. surprised the the newspaper was not included in the price of the room
The relaxed nature and peace and quiet. We found it a perfect location to explore North and South of the M5. Staff were extremely helpful and we were upgraded on arrival. We had two v good meals, one in the restaurant and the other in the bar. The restaurant was too quiet. we were the only guests and although the food was superb, this sometimes makes things uncomfortable.
Quiet and peaceful. Henri's resturant was the best food I have tasted. It was a really pleasant place to stay. A++++++++
Grounds very attractive Good breakfast Comfortable room with good view of grounds R26 one bedside light not working, radiator thermostat loose. Gymnasium: one of wight stacks bench presses seemed unstable at 85 Kg
Building, location, breakfast, dinner No face flannels were provided
Excellent rooms, very comfortable with everything you could need. Friendly staff, good atmosphere. Very good breakfast. Excellant value for money.
We chose this hotel entirely for the location as we had a wedding to attend and visited friends and family over the 4 days therefore the proximity to Gloucester, Dursley, Kingswood and Berkeley was the only criteria. We were disappointed that we only had a normal-size double bed, Premier Inns have king-sized beds at a lower price so I would expect bigger beds in this day and age at most hotels
Excellent food. Very peaceful and pleasant atmosphere. Only one chair in a double room with two occupants. Sunday morning breakfast turned out to be self service, rather than the very pleasant waitress on Saturday, and the hotel was fairly busy, so not quite the relaxing experience we had in mind.
Excellent food, breakfast good variation and evening meal very good value for money. Room very pleasant.
Quiet location. Comfortable beds and well equipped bathroom. Excellent breakfast.
The accommodation was comfortable and the tv worked.
Staff very helpfull Our room smelt of smoke, but the hotel receptionist found us another room without any fuss.
Nice buffet breakfast. Staff friendly and efficient. Good quality biscuits with the tea/coffee making facilities in the room. We stayed here 3 years ago in a room at the back of the hotel and it was quiet. This time our room was at the front of the hotel and didn't have double glazed windows so we could hear traffic noise from the a38. Walls a little thin too, as we could hear next door's tv and shower.
The Staff, service and the food were excellant.
Staff friendly bar food was ok came very quickly and open until a convienent time. Room itself was a good size .breakfast was good with plenty of choice. The room was cold as was the bathroom, eventually found the heater in the bathroom and the one in the room took quite a while to warm the big area, just glad it wasnt the middle of winter, the underneath of the sink unit could have done with a clean the cobwebs were hanging and looked like they had been there for sometime(
Relaxed and friendly.
I was given help, as a disabled person, to get my suitcase up the stairs. I was also given a key for the back door which was easier access than the front. There was plenty of tea and coffee, shampoo and shower gel. Food was adequate but somewhat greasy breakfast. When I returned in the dark after the wedding there was no corridor light to see me to my room and there were two up steps and two down steps for which I had to feel with my umbrella in order not to fall. Also there was a constant smell of tobacco smoke in the hotel. There was not adequate supply of milk for drinks in my room.
The staff made you feel welcome and relaxed. The bedroom was clean and warm providing good facilities. The service and breakfast were good too. Good value for money. Would go again.
Landlord's mother friendly & welcoming. Food available (not evenings Son & Mon) in both bar and restuarant (different menus). Fairly busy railway line just across the road from the inn/hotel, although very few trains 11pm - 6am. Bathroom sink very small.
Lovely people, fantastic food, nice clean room. Excellent value and really handy for the M5 motorway without any motorway noise or traffic.
We had a lovely relaxing time. The staff are very friendly and could not do enough for us. There is a Rail Way to the back. However we did not find this a problem as the trains are a small suttle service and had passed by very quickly. Our evening meal was very good. I would have set the breakfast ups a bit different. Put tables together and perhaps have a menu so that people know exactly their choices. This is very minor as the food was very good.
Good friendly service, value for money with breakfast inclusive of price etc
Quiet location, excellent meals, helpful staff, good value. The hairdryer advertised on the Active Hotels website was not there.
All good None
Very friendly staff. Breakfast well presented and room and breakfast represent very good value Eveninng meal available in restaurant. nicely presented meal from good menu is rather expensive relative to accomodation and isolated postion means no other choice