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Perfect location, nice and clean room, very friendly staff. Extremely slow elevator
Everything very sleek and modern, very friendly personnel, very clean, good location, overall very pleasant experience. unlimited 24 hr WiFi a bit expensive (22 Euro), but worked well. missed the possibiltility to order at least something small to eat on the room (apart from breakfast), but since they don´t have a restaurant, I guess that´s a bit difficult to manage.
Good and quiet loction, nice interior, very kind hotel staff, perfect hotel for business trips.
It's centrality. Noise in the morning hours from the area of Rosie's and, we assume, people departing the nearby nightclub.
The hotel was clean, the location was close enough to the main train station, aldstadt, Konigsalle and all the sights. The staff were friendly and welcoming. The bathroom door was see-through glass, so you can see someone using the toilet from the bed, you would want to have no inhibitions about sharing EVERY bodily function with whoever you happen to be sharing with. Our double room had 2 single beds pushed together and 2 single duvets, they were also on castor wheels so some some mornings we would find our beds had drifted a few feet apart. I would not return because of this point alone.There is only one slow elevator for 5 floors and over 100 rooms, On our day of departure it was out of order and we were on the 4th floor. Finally breakfast is €19 each and another €6 if delivered to your room, so if you fancy a romantic breakfast in bed for two some morning it will set you back €44!
The hotel is near Köningsallee shopping street and the old city.
The helpfulness of the staff. The room was very small, there was no restaurant facilities for dinner, the bar area was merely an extension of the reception desk and there was no tea and coffee making facilities in the room
Location and modern rooms.
Everything was ok- staff are very polite, breakfast is good, rooms are comfortable I was second time in this hotel and all the time is was a problem with water in bathroom (it was plug) but they fixed after asking
very good location and room is comfortable...
Very easy and nice breakfast
the bathroom is good and room is spacious It's written that rooms are specially soundproofed, but that's not true. We could hear our neighbors talking all night long. The staff do their job, but are not friendly and we had a cold welcome. One day after I left, I received an email saying that they would debit my credit card again because I didn't pay for the parking, but actually they never asked me for anything when I parked the car. The TV is old and small. Not a 4 star to me, it's more like a 3star.
no huge bill
close to transport links
Helpful, friendly staff + cleanliness of entire hotel. Good breakfast.
Very suitable for business stays
friendly staff, and good location. too expensive.
The staff were very friendly and helpful. The room was fantastic and so was the breakfast! The lift was still not working (the website said it was due to be fixed by the end of August) and we were on the 5th floor.
Friendly staff; Clean and quiet room Small garage; Smoke smell comes from corridor even if room door is closed; Will be good to prepare launch and dinner at the hotel.
Very nice atmosphere in terms of staff and room design. The breakfast buffet is excellent! The rooms towards the road a rather noisy during morning traffic.
Very convenient location (7 mins walk from the Volksgarten S-Bahn station and a 1-min trip to Dusseldorf central station or 15 mins to Dusseldorf International Airport; tram 706 to the Old City), friendly and very helpful staff (English-speaking), spacious rooms, and the biggest breakfast buffet I've seen in Germany. And the price was delicious, about 1/3 of what I would have expected to pay for such stay. Had a very relaxing and enjoyable stay.
Although we stayed for one night, I would rate our overall experience at this hotel as pleasant. The best thing about this hotel is its proximity to metro stop (just across the road), from which you can easily access city centre. The room was small but comfortable, had everything we needed in it - a TV, mini-bar, plenty of towels in the bathroom. The room was modern, nicely designed and v clean! There were some construction work undergoing at the time that we stayed at the hotel. However, it was outside and did not bother us at all. I would say that breakfast for the price of 15euros is a bit too expensive, considering that you can choose from a variety of brilliant cafes and restaurants in the town that wouldn't cost you a fortune.
I have stayed in this hotel many times already and every time I stay I enjoy it! The staff is extremaly helpfull, the breakfast are great and the rooms are very comfortable!
Reception was ultra-efficient. Friendly wake-up call at 5:30am and the taxi (that I just mentioned-in-passing the previous evening as being required, was already waiting for me. The rooms should have 2 larger pillows to enable easy tv viewing from the bed.
I found the breakfast very good and diversified: fresh fruits, cooked dishes.The room was also good, warm and big and nice colors and good offer from the minibar. Very nice garden. Sauna was ok. The position of the hotel is too far away from the city center and work. I would have like to have a terrace/balcony to have the possibility to smoke outside (because the rooms are non-smoking).
We spent a lot of our time in the Old town.We went on a City tour bus & took a trip up the Rhine I cannot fault the Hotel,but it does say it's only 5mins away from the Old Town etc...It took us 1 hr to walk.It wasn't in an area that I found to be safe to walk after dark.We had to spend a lot of money on taxis.
A modern design hotel The pillow, was too soft
The breakfast is rather good, staff is kindly The hotel doesn't locate near the old city, the room is very-very small and not very clean.I don't like the design of the hotel
the hotel and room was very clean and tidy and functional , very helpful staff
The hotel was clean, staff was very helpful and happy, the room was big enough and the breakfast was good. Coffee, tea and snacks were available 24 h for free.
Very friendly and helpful staff. Room and bathroom were smelly. Wifi connection was intermittent and slow.
Pleasant service It was a long drive from the Messa
The shower was very powerful and the location was not too bad. Yes, there were Tea/Coffee making facilities in the room, nor was there an iron and ironing board. Also the bed and pillows were very uncomfortable, they kept splitting apart and the duvet should be 1 to fit the whole bed not 2 singles.
Design and staff friendliness
the hotel was ideally situated for the means of my visit..clean,friendly staff...a very comfortable stay at the kastens hotle i only have 2 complaints really with the kastens hotel...firstly it was very hot and stuffy in my single room,supplied was a very small upright fan which served no purpose at all............the second is that on my first morning there,after a late night and long trip,i decided on a 10am breakfast..the food is not topped up reguarly,after the initail presentation,so my first breakfast consisted of only 2 jam rolls ? nothing else was left on offer really (nothing hot anyway)..
The staff were very helpfull,the location was good and the breakfast was excellent and plentiful.
Proximity to the marina and tower
Quiet road location but within reasonable walking distance of park, shops, railway station, old town, River Rhine. Very good breakfast with adequate choice. Nice touch - freebie plate of chocs, Xmas biscuits and apples on reception desk.
Excellent breakfast Staff can be better
Relative close proximity to city attrractions (shopping and restaurants). Room 11 very small and noisy. (hotel staff working in the area). The room nothing like it is shown on your website.
The lift was next to our room, therefore we could constantly hear the lift.. We recommend you dont stay on the first floor..
Breakfast good, location good Nothing
Staff was kind and freindly. It was nice Breakfarst always. We booked Triple room, but it was twin room. It was too hard for our family to stay there. No extra room. When I checked in there, hotel staff saied there are bathtub in the room. but no bathtub there. Everything was opposite.
Really good, central, clean, friendly staff Breakfast room was awful, tiny without windows or air. The food was just an average German breakfast.
close by down-town location, fair pricing.
Reception staff pleasant and helpful. Quiet location and not far from Konigsallee and Altstadt. Good buffet breakfast Charge for car parking
The location of the hotel was great (in respect of the shops, the old town, the Christmas market and mian railway station) Discussions in the bar lead me to believe that some thefts had taken place from other customers.
Being a frequent flyer to European countries, and as a first time traveller to Dusseldorf, the location of the hotel is just excellent. A short walk from the hotel leads to U Bahn Station, providing easy link to various parts of the city. The stay was completely hassle-free, and I really enjoyed my stay. Quality of Breakfast was also of highest standards. Nothing, really.
The location made getting around the area very easy. The stafff were very helpful and attentive.
Location to the train station is perfect. Within walking distance of everything. It's kind of a dump. No frills / place to rest your head and shower. That's about it.
Room service & breakfast
Located a couple of blocks from the train station and a number of restaurants. Main restaurant areas are within walking distance but not close by.
Hotel was clean and the breakfast was good. Rate was extremely fair for a room during a major fair at the K Messe There was only one lift, hence often quite a wait. Normally this is not a problem as I would use the stairs, but I was on the 6th floor.
Only hotel was good the hotel staff was not very courteous as in other hotels can really improve
Location was pretty good. The bathrooms fittings were leaking.
Hotel was nice!, room was excellent location good, and the restaurant and bar is extremely good. staff was friendly.
I was travelling by train and needed a hotel near the railway station, from this hotel there is a 5- minute walk to the station, where there is also an underground station, which takes you to the city centre in just a few minutes. the hotel seemed new and clean. When I entered my room there was a strange smell, I opened the window and thought it would help. Unfortunately it did not solve the problem, so there must be something wrong with the air conditioning. As the smell is rather strong, the staff must be aware of it. I do not think a paying guest should be given such a room.
Hotel (incuding room and bathroom/toilet) was clean, rooms extremely comfortable and quiet. Centrally situated well within walking distance of all the places of attraction and shops. 3 minutes from the railway station making it easy if you so wish to visit other cities e.g. Koln. Not really.
good location, friendly staff, very good price
Good service, comfortable room, tasty breakfast, good location of the hotel - central train station, shops and old town are close. No
Good value for money. I paid a little over 50 euros for 1 night. The elevator was the smallest that I have ever seen. Barely enough room for 1 person + luggage.
The hotel was no more than a 15 minute walk from the station and the altstadt. The rooms were clean, modern, maybe a little small but I was only staying 1 night. the staff were friendly and the breakfast was good. The lift was very, very small. to fit 2 people in would have been a tight squeeze. For people with a lot of luggage it may be worth requesting a ground floor room.
Design hotel where the practical side of design items has not been forgotton, nice staff, and a great breakfast
The room was comfortable and quiet, the staff were friendly and helpful, and the breakfast was excellent. All in all, good value for money.
Friendly atmosphere Car parking and Noise of road work.
We arrived before checking in time but we could leave our baggage there.
Pretty good hotel not far away from the center of the city and central railway station. Very friendly staff. Free fast wireless connection to the Internet everywhere in the hotel. There was neither shampoo nor gel in the bathroom.
Location, parking nearby Noise from the street
the room was comfortable and beautifully decorated, breakfast was great, the hotel was very clean and the staff very polite it would be nice if there was internet access
Polite sevice, amazing, five stars breakfast, decor - it really blew my mind...
Great staff, lovely room, excellent breakfast! It's a bit far from the centre, but for train it's convenient.
Room was very cozy and staff very helpful and nice. Interior I liked as well, it was nothing like the usual hotels, but very interesting and warm. Perfect for 1 night stay in the city. Location was a bit shady, nothing really close by. If you come to Düsseldorf for the first time, it would make sense to stay closer to the old town in stead. They did not have any services really, no room service (expect some drinks), no sauna or spa/massage was available.
Nice personable atmosphere. Friendly and very helpful staff. Free WLAN for internet connection. Good location. Great breakfast. The bathroom was rather small and cramped.
This hotel was a complete and welcome surprise at its pric point. Great Value and Service.
It was a very pleasant experience, the staff were very helpful, and extremely nice...The breakfast was really good..Would definitely stay there again... Just wanted some english speaking t.v. channels...
Modern, clean and nice hotel. Good breakfast, nice staff. A little too far from the centre. Price a little too high for 3 star hotel
the lady .. who serves the breckfast they .. are trick ... they dont suplie internet ..!!!!! not for free..!!!!!!!! atencion..!!!1
great attention to detail with beautifully decorated rooms - informative and helpful staff, excellent and safe location - 5 minute walk from train station - one of the best hotels we have stayed at in europe! nothing
Good cheap and clean hotel in a good location.
The personal contact and help with personas at the hotel
Friendlines and helpfulness of staff, good location for easy access to U Bahn and easy for exploring on foot. nothing to dislike
Staff very helpful.
Very near to the main station (HBH) that allows me to go back and to any place in the whole city so freely. Although the hotel seems to be a little small but its ok.
Very close to the train station and bus station
spacious room and tasty breakfast no
Great location, 5 min walk from HBF, The staff were very helpful and friendly, they let us check in 3 hours early.
Staff were very helpful, Breakfast bar had a good selection The shower was a bit difficult to stand up in and the Bar area was a bit hot.
Standard bussines hotel Small room, empty shampoo container in bathroom, variety of the breakfast, !!! hotel take all money from my ec/mc card before my stay in the hotel !!!!
Nice breakfast free internet
The breakfast is very extensive.
fair price for time of glasstec in city ,i have stayed in this hotel on a few other times during glasstec no
Excellent value for money, cleanliness, friendly staff Was not aware it was next to a freeway - though windows, if kept closed were well soundproofed. Location is quite remote from the city.
I could use the computer in the lobby to get my e-mail messages. The price for the room was way too high. I should not have had to pay a fee to use the computer in the lobby for the price I paid for the room. It seemed like because Medica was in town all rates and prices went way up.
The landscape in the garden of this hotel is quite good at this season. 1,the air condition of my room works not stable; 2,no heat system which like other hotel in this season; 3, internet connection is not easy to use.
Free Internet. Well sized rooms, fully equipped. To loud while close to Motorway. Tick carpet on the floor. Found some nuts under the bed.
Facilities and services no
That it has restaurant open in the evening. That the aircon did not work--Heat only.
Hotel provides travel card and info
Friendly staff and close to main train station. Room had horrible internal views. Felt dark and cramped. Not very good value for money. Disgusting that have soap dispensers in shower and bathroom.
Certainly no value for the money paid, will not use again Rooms too smallNo facilities , such as internet in the room,room service??? No value for money paid
A very good breakfast, nice staff A small bathroom
Location, cleanliness Hotell a bit impersonal and being charged for the water in our room!
Excellent breakfasts and very helpful staff. The room had comfortable beds with a lot of natural light and was very clean. I would stay here again.
The staff were helpful and kind and the room was large and well designed. The hotel is a fair distance from the Altstadt unless you are familiar with the metro and other public transport.
The room was clean, the location of the hotel was perfect.
I stayed in room no 408 and the view was beautiful The room bar should be free
It was a good 10 minute walk from the old town, and a bit closer to the more modern shopping district, so if you don't mind a brisk walk it's fine. the room was plain but was a decent size and the bathroom was ok, although there is a bath tub instead of a regular shower. There isn't any parking so you have to find public parking on the street but there are quite a few parking spots along the side streets adjacent to the hotel. On sunday the street parking is free. If you're a couple, the beds are awful! There are two twin beds pushed together but each with their own set of sheets and blankets and they slide apart the second you lay down, so you're forced to sleep in completely different beds or in one of the twins! In the morning the hallway is quite loud and there is only one lift. The general design of the hotel is rather odd and the website pictures definitely make it look nicer than it is. all in all it's ok but not at all exceptional.
Friendliness of the majority of the employees.
Comfotable but a little hot.
The staff at the hotel were very friendly and helpful. The receptionist spoke English and provided a warm welcome. The location of the hotel was good however my room looked out onto four lanes of traffic, a tramline and a train went past regularly nearby. So it was a little noisy, sadly as everything else was great.
hotel staff were so kind; location of the hotel was very good .
It was a last minute booking prior to Medica - flexibility. The location, it was a bit far from the City centre.
The staff were fantastic could not do enough to help. Always very polite and very very helpfull. They made the stay a pleasure.
It was top class I take acception to the exhorbidant price increases during times of Trade Fairs
Breakfasts were rather good. But we were on the honeymoon and staff was informed about it but they gave us twin room...!!! and also their operation with our credit card was very unsatisfying... double amount was blocked when we checked-in and it was unfrozen only 3 days past our check-out...
to improve TV becouse most of channal Germany languge and modifay any arab news channal
room was a reasonable size internet costs were very expensive, swimming pool only open to 10pm, sauna extra 12 euros plus small and not open in morning, food very poor, drinks in room a rip off 5.5 euro for .5 litre of still water! stayed in many dusseldorf hotels as there every week and this is by far the worst.
Value for money, only 15 minutes from city center
nice rooms staff bar facilities, cleanliness the price of the breakfast
It had everything that was needed, to make a short break shopping and sightseeing trip comfortable. The cost of breakfast was rediculously expensive and so was the wifi, hence we spent very little on extras in the hotel.
Quiet well maintained hotel within easy reach to Duesseldorf International Airport.Excellent breakfast and facilities. Reception staff may be more friendly and efficient
I was unexpected surprised when we turned up at this hotel. It is a lovely 5 star hotel with everything that you would expect and I was only disappointed that it was a quick overnight stay. We got incredible value for money and the staff were friendly.
It's a decent looking place. Charge for absolutely everything
Hotel staff were very friendly. Hotel in good location as quiet but still close enough to the city. Shower did not work
The situation and public transport were good; quiet room. The staff was friendly and helpful. The room was quite warm, expensive breakfast.
I like the location and Aircondition only I do not like the recieption staff .
I am frequent visitor to Germany and I haven't seen as bad as this hotel. Staffs are not friendly; receptionists are not welling to even talk to the guest. Bad sevices
Close to center of the city Street around the Hotel was a little rough in terms of people hanging out
Free travel card gives you access in getting anywhere in the city and the Ruhr region. Shower was not functioning well and it was too noisy. Air conditioning was not enough, it was unusually warm weather for Germany.
It is good hotel and near Center station. The hotel did not have hot water cooker and no free internet.
Location only. Had to pay for faster internet. Bathroom dirty. Shower not draining, shower head holder broken so water sprayed everywhere. Rubber covering on mattress??? This is not a youth hostel. The booking cost 150 EUR for one night!!
Free transport ticket made things very easy
Very near to the Main Train station. Hotel clean and comfortable. Good Breakfast. Very good for business travelers.
not really a lot, actually. the location is close to the station but not to the old city centre, the room are nice but the third bed was really unconfortable. the staff is really bad, they didn't advise about our bus free ticket (included in the room price) and they added a extra charge for the breakfast which was included as well !!!
Comfortable, warm in winter, close to city centre, staff very helpful, plenty of places to eat locally. Old fashioned but being refurbished
Friendly reception staff, good location for main nightlife, very clean and comfortable
Location in relationship to the City centre. Excellent public transport to and from the hotel. Good clean hotel. great breakfast. Nice staff.
Good location. Excellent breakfast with a civilised finishing time of 11am rather than the usual 10am.
all staff were extremely helpful and friendly from reception to restaurant. the rooms were spacious and clean but a little basic. breakfast was really good quality and staff were very attentive , it added to the special feeling of the hotel. Location was great , opposite the tram and underground stations and only 10 minutes walk into the city shopping and nitelife areas Parking was only avaialble at a public car park which was a bit expensive for overnight , but very close to the hotel and safe.
The food was excellent, good location and also excellent value.
Great staff - very helpful and accommodating indeed. The room was a bit old-fashioned and although the bathroom was good, I felt that the room lacked some warmth and charm.
family room very quite
very nice and helpfull staff none
Spotlessly clean; friendly & helpful staff; huge selection at breakfast; excellent location
Nice staff a bit away from the centre
Very nice location, good price for the facilities and confort at the hotel. Incredible food. Every thing was absolutely wonderful.
Very good kitchen for dinner. Very good breakfast. Nice restaurant service. So-called fitness, sauna was below standards
Comfortable, quiet room. Excellent friendly multi-lingual staff, ready and willing to assist with directions, wireless access, phone troubles, etc. Great breakfast.
Hotel was lovely. convinent to Old Town by train, staff very pleasant and helpful. Only complaint is they offer free shuttle service from airport which I requested by email and they forgot to pick us up. We spent 1/2 hr looking for them and then took a cab at our own expense. I complained at reception and they covered the cost of cab. Breakfast was excellent.
Higher quality than price
spacious and well equipped room, very clean, good facilities and a good choice of breakfast items.
The green area aroud the hotel, and the nice attendance of hotel personnal.
Hotel staf was very unprofesional, they charge me more for parking thay told me upfront in 5 days stay they only drop me clean towels upfront of the room, very poor service and dirty rooms.in the middle of the night fire alarm vent off bcause somebody smoke in the room an we had to go out and stay 2 hrs outside.
Convenience to airport
The pricing for the international phone calls was very expensive. We have paid €48.00 for three call.
modern, crispy hotel air conditioning was a problem
The location which facilitate the move to different places & the hospitality & kindness of staff.clean rooms and business facilities in term of connectivity. Non
Very nice hotel easy to get to, close to resturants and to the airport.
availability during big exhibition
very clean and good facility, nice service and perfect location too warm in the room
Location, staff and comfortable room
Location Did not live up tp expectations at all - very basis for a three star
Coloured interior of the room
Very Friendly people. Will definitely come again.
Gut!!!!!!!!!!!!!! Is not so close to the downtown
The helpfulness of the staff. The room we had at the front of the hotel was slightly could have done with better soundproofing from the street. It wasn't really bad just noticable.
Very stylish and very clean at a very low price and in a convenient location Need bigger signs at street level to be able to find it easier.
The best for me at Friends was its location in downtown quite close to main station, which made easy to move anywhere
The hotel is very close to the city´s main station. The reception staff are very nice and helpful. There is a free Wi-Fi Internet connection, a rare thing even at hotels of a higher rate. We also appreciated modern decoration of the hotel, and what is more important, its rather high value for little money. It would be nice to have a hairdryer in the room. Besides, all the information you find in the room is in German, though it´s not a problem for the reception desk operates 24/7, and the staff are fluent in English.
It gave me what I wanted. Close to the business centre I needed, and close proximity of restuarants, shops and public transport. Very pleasant neighbourhood. Friendly, helpful people. Close to airport. Not really - but would have liked to have a small safe in the room.
Warm welcome, high cleanliness standard.
Nice room, good breakfast As the hotel is close to the airport, expect some noise from planes during the early morning hours.
Not bad. Close to Exhibition. Booking system was a bit heavy!
Breakfast was 1st class. Ideally situated for the exhibition centre. Although we did,nt use them the train & bus stop for city centre was very close by. No tea/coffee facilities in room. We asked for tea/coffee one evening and it was charged to room.
it is a warm hotel i like everything here.
room and bathroom are clean The room under roof was quite small compare to price.
Very difficult to locate hotel.
Very friendly competent staff
Location to Airport, Very clean, Freindly service, nice bar/restaurant also option of Chinese restaurant next door