Homewood Suites by Hilton East Rutherford - Meadowlands, NJ

whirlpool spa, staff unable to close the thick dark curtains to keep sun out in AM

The hotel desk clerk Ali was great. Very helpful and informative to our needs. Room wasn't a corner room as requested. We had extra pillows left in a clear garbage bag outside of our room when we returned to our room in the evening. We had asked for them to be in our room when we checked in but were not there. We also had to go to get our own extra towels as no housekeeping was available.

The room was clean and comfortable. There was no shuttle service to the Meadowlands stadium. The check in process took a very long time~ we waited about 15 minutes and the front desk workers (3 of them) did not acknowledge us. They were rude to the guests who were in front of us who had been waiting 20 minutes to check in.

the comfort and view the front desk staff, needed a personality jump start

Very unsatisfied. Your search indicated the hotel was .2km away from the stadium when clearly it wasnt and there was no shuttle service to the stadium. The check in was a 3pm, when I arrived at close to 4pm they gave me my key and when I went up to the room, room service was there and still in the room, they did not know anything about me, when I asked them to call down to the front desk for another room they said it was ready, they clearly did not vaccum or clean the shower as there was hair still in the drain. For the dollar amount that I paid I was extremely unhappy