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Allowed us to check in early for a minimum fee, which was much appreciated.
Breakfast above average. Clean facility and staff friendly. Location safe.
Room was very clean and well stocked with towels, etc. Front desk very helpful and courteous. Hot breakfast was well done. Parking convient. Nothing
The beach views and location The price
Great location. Large room with kitchen. Separate sleeping room.
Good location. Nice to have kitchenette. The only major turnoff for this spot is you can drive on the beach. Seems ridiculous to allow cars and trucks on the beach with kids running around.
The unique design of the double bed rooms was nice. We liked the kitchenette/seating area so we could invite our travel partners to play cards or watch TV together. The pool area overlooking the ocean was great! No free breakfast. That would move it up in the ratings and keep your census at 100%.
Every single staff member I talked to was extremely friendly and helpful. We stayed for 5 days with our 7 month old daughter and they had a packnplay ready and cleaned everyday for her! The hotel is right on the beach and a perfect spot for a family vacation as shopping and restaurants are close by! We loved our stay in New Smyrna at the Best Western.
Good location: on the beach and within walking distance of restaurant, bar and shops. The facilities are also well taken care of and the staff is very helpful.
Room was clean and great views. We were given a handicap room which was not part of the original reservation.
My thoughts are it's better now than when it was Holiday Inn.
Can't say enough good things about this hotel. The location is perfect. 24/7 coffee available in lobby. Nice pool. Walking distance from New Smyrna's attractions. Balcony. Robes. Everything was first class. Love that TMC is playing on the lobby television to really give the classic feel of this hotel. No complaints. Please with everything.
Historic 1885 building has a Vibe and charm like no other place in New Smyrna it is truly an excellent overall experience from the staff to each room being uniquely different the beds the pillows flat screen TVs balconies the turndown service with mint and in Room Service continental breakfast and even the towels both bathroom and Beach it's just those little things that sets this place apart along with its proximity to downtown New Smyrna and the beach it is now become our go to place when we stay over in New Smyrna Beach Besides leaving it's hard to find anything if I had to say something the bathrooms are fine but they could use up some upgrading which I understand they are in the process of doing
The staff and the rooms were amazing!!!
The beds are the best. Privacy is great.
Very nice room and location
This guest did not leave comments about this hotel.
Staff was extremely friendly and helpful. The breakfast was EXTRAORDINARY. Nothing.
Excellent staff, the room was amazing, breakfast made fresh by a professional chef, beautiful dock where we saw Dolphins playing.
Staff were so friendly. Breakfast was amazing. Private dock to sit and watch dolphins was a plus. Not a single thing was wrong with this place.
Well appointed, clean and beautiful room and hotel. Breakfast was delicious. The staff was very friendly. Appears to be owner opperated.
cleanliness, location no
My wife & I spent a, very lovely, week at the Coconut Palms Beach Resort, in September and enjoyed every minute! You step out of the Resort, onto the beautiful beach and you can walk leisurely, to the small downtown area, complete with shops & restaurants. During the stay, my wife took stand-up paddle board lessons & fell in love with it. Everyone was very friendly and helpful.
Gorgeous view. Best on upper floors. Balconies. Wifi. Tv's good. Condo desk people were no always responsive. Elevators worked efficiently. Parking good. Very convenient to Flagler st. Good shopping. Love this area. Studio condo had no tub stopper. We were told none was available. Bought one ourselves at Walgreens. Also, no ice machines. This studio also had no ice trays in freezer. Bought some ourselves!
right on ocean and lots of activities for kids and some for adults too! It was close enough to a few bars and restaurants to walk and also some on the beach. elevator broken down for a bit. Room a bit small but sufficient
How nice and quiet it is! No place to eat there
Location Checking mistake of unrequited upgrade and unannounced price upgrade. Overcharge was promptly refunded when it was questioned.
The staff was great,however the toilet ran off and on alnight
Location, location, location This huge hotel did not have a ice machine!
LOCATION AND CLEANLYNESS OF ROOM NO
Right on beach. Walking distance to historic downtown. Spacious kitchen/living area. Very uncomfortable bed and flat pillows!
This guest did not leave comments about this hotel.
We stayed in a bungalow and had no noise from other people around us. Loved the view. No
Location Unit needs some renovation , appliances are old specially the oven , took more than 2 hours to roast a chicken! . During our stay the air conditioning unit stopped working several times , weather helped being in the low 70's... but last night of our trip it was hot and we called maintenance and the person showed up around 9pm to try to fix it without results... It was a nightmare!!! , good we were leaving next morning! This company doesn't have a sense of "CUSTOMER SERVICE"
super receptionist location right in the middle of town
Upon attempting check-in the clerk would not take my name or look up my reservation to see if the room was ready. She also refused to call me if it became ready before the official time. I was rudely told to come back after 3pm. A few minutes later, I saw her check-in two other couples. Upon approaching another clerk, I was told my room was indeed ready. This was an extremely disappointing way to start out stay after traveling 22 hours.
Location Clean Comfortable Staff at times a bit confused, specifically front desk
The staff was excellant. Room very comfortable and clean. There was not enough parking. We had to park on the street aong with other customers. Street was narrow. People were waling up and doen the street alll night. Didn't feel like our car was safe. Next nite we could got in the parking lot.
Breakfast was good. I liked the location. We had a leak in the bathroom the first 2 days. The only other room they had to put us in was as far away as possible. Also, I was told they would get us a small refrigerator if we asked. They didn't. The leak finally got so bad we were forced to move. The elevator on that end was out so it was a long haul for my mom who has RA and is 77 years old.