staff very good Hotel being revamped but is very jaded
The room was of an excellent standard and the staff were very friendly and helpful.
The grounds were nice. The food and drinks were way overpriced, and on the first day the bar had run out of Rose and Vodka!
It is located right next to Leeds Castle, which is why we stayed there. It's a bit out of date and unloved. It could be better with some upgrading and cleaning up. 4 Stars? Only on paper!
Excellent tv / internet An improvement would be air conditioning
Whilst typical of so many modern hotels, this one has some helpful and friendly staff and it is in a convenient and pleasant location. The hotel only offers double rooms suitable for disabled guests - I would have preferred a twin room.
,nice leisure facilities, lovely setting and grounds distance from lift to room ,
Rooms nice but a little on the small side for the money. Room clean. Breakfast good. Very hot heating! Shower curtain had been doubled up and was going mouldy / smelly inside it.
There isn't anything I can really say... Din't have WI-FI in the room.
Friendliness of staff Poor quality of the function food especially the main course
we stayed there to attend a family wedding, - immaculate room only thing was going into breakfast at 9.30 we felt the staff were not too interested and rushing to get the room ready for lunch
Evening meal was nice but very expensive! The hotel booking was a joke, room was not what we booked, moved rooms, they couldnt find our luggage, spa pool was not working, breakfast choice was very limited, they took our breakfast plates from under our noses at exactly 11am when breakfast finished, we had to ask for our plates back. When we checked out they added items to our bill that we had not had from the minibar, even after I told them exactly what we had. The long weekend was like a prison sentence
Stayed overnight as we had a Party near by to attend The air con was broken in one of our rooms on the hotest day and we were given a fan
the whole stay was really fanstatic and relaxing, the staff was all very nice only one prob booked breakfast through this site and it wasnt forwarded to the hotel but as soon as i showed my copy of booking they allowed it, but it was this site that hadnt told them
I was very impressed with the help I received as I am blind and found staff extrememly helpfull I found that my room card had not been programed properly and I accidentally was able to open somebody elses room as well as mine
We did not find this the usual standard of Marriott Hotels. Restaurant for dinner is not recommended.
The whole experiance was very good The only bad ponit was that 2 or 3 things on the late menu where not avalible
Well set out - rooms are comfortable - easy parking Internet didnt work - aircon unit in room was broken - check out took an age (one staff member only on reception)
The room was quite small but adequate with the beds very comfortable and all fittings ,bathroom etc. up to normal Marriot standards.Restaurant food and service was very good.
The friendly staff, cleanliness of rooms and the variety of foods.
The standard of service was of the highest level. Made to feel a valued guest.
friendly helpful staff. had deluxe room which exceeded expectations. buffet breakfast could've been better; not very hot, rubbery eggs,hard croissants and had to ask for more hot water for teapot as only enough for 1 and a half cups between us.
Great quality alround None at all
Excellent service and facilities None
The stay was good until 9am, no water, therefore could not shower. After breakfast there was no toilet facilities, that was horrendous because all toilets were blocked by then. The hygeine was nil. I would expect some compensation for this depolrable inconvenience.
The food in the restaurant was excellent, unfortunately, they cannot cope when the hotel is full, so unless you go early, you will have to queue. The reception staff, are poor, our rooms were not available until 4.30, and sadly that was after a lot of complaining.
My friends and I stayed at Hilton Maidstone as it is half way between our homes. It suited our needs perfectly and was very comfortable. It was close enough to town to leave our cars there and get a cab into town. Staff were very friendly and helpful.
The staff were very friendly and helpful when asked for assistance. Restaurant food was high quality with a good selection.
Nice Room! Nothing at all. Great hotel.
I enjoy your swimming pool very much - one of the best around. I phoned reception many times on the Friday evening to request a taxi but your colleagues did not answer and so I was late for my appointment. The following morning I again phoned reception and again they did not answer.
Staff were excellent food good and happy to prepare food not on menu All room sground floor, impossible to switch heater off not possible to leave room open all night
The whole experience - the room was very comfortable; the staff were really helpful and friendly; the breakfast was excellent. We also had the Sunday lunch carvery which was really good, and excellent value. My parents complained that they were disturbed by loud music from a wedding party, but since this finished at 11pm they were able to get to sleep reasonably early.
Sheets and blankets! Duvets would be much more comfortable
The food was excellent and the staff very friendly and polite. The picture quality on the television was appalling on virtually all channels, otherwise my stay was very pleasant and most enjoyable.
Dining was good and we were well served by the staff who were very attentive. Breakfast was very good also The hotel was cold and my room was very cold being on the top floor. `it was near the lifts which was helpful.
the room service was amazing, food presented better tuen in restaurant massages not very good as just seemed to be rubing in the oils! long service wait in restaurant
Good service & excellent breakfast Food was a bit strange in the evening - (cucumber jelly??)
Lovely hotel radiator in room did not work
Staff were well trained and keen to oblige. They willingly moved me to another room when I mentioned to them that the corridor outside the non smoking room room smelled strongly of smoke. This was meant to be a non smiking hotel. Breakasts were good. Parking was plentiful. Corridors occasionally smelled of smoke although this was a non smoking hotel. More reinforcement needed to ensure no-one smokes in the hotel at all.
The evening hotel staff were extremely friendly and we were not rushed at all during our meal I cut my foot in the pool area on a two pronged black 'tack' and had to get some first aid assistance - didnt seem to really be 'on the ball' but did give me spare plasters. Staff did not give the impression they knew how to use the stairlift down to the pool as my mother needed to us it and it took ages whilst they experimented with the different buttons and during all ths time everyone was watching my mum on their and couldnt get past and this was embarrassing for her. Under the DDA Regulations they should be totally prepared to accommodated customers with mobility impairments
Only ever stayed for one night many times prior to going and coming back from Spain via the tunnel. Comfortable beds, nice rooms and a good shower (makes a change not to have water all over the floor like many hotels). Breakfast is a feast and hot, dinner at night is also good will be back.
very comfortable room lack of facilities during renovation and particularly concerned for the large number of elderly / infirm people who had to climb stairs due to their being no lift available during the refurbishment.
Food rooms and curteous staff
I only stayed for the 1 night but found the staff friendly and helpful. I relaxed in the pool area and enjoyed a good nights sleep before my meeting the next day.
Good restaurant with well prepared food Shower in the room was almost impossible to adjust
Staff, much like the people in Ashford, were very nice. One of the front desk staff gave us a great recommendation and directions to a fantastic indian restaurant. Rooms are definitely not of the standard one would expect given the price and star rating. To say walls are thin is an understatement. Every noise from corridors and neighbouring rooms could be heard - including bathrooms. Rooms have been decorated, but are not maintained well - lots of large cobwebs and handle fell off door of the second room we were moved to (given the excess noise in the first). Second room whihc was a non-smoking room smelt badly of stale cigarettes. While staff/food were excellent, we could not ever recommend this hotel to anyone looking for a nights sleep. Also disappointed that our request for a room at end of corridor / very quiet room, did not get transferred from booking.com to the hotel (according to the hotel).
Breakfast Hard Bed
the room was pleasing and a comfortable bed. yes, the refurbishment meant that the facilities were not up to standard, especially a make-shift restaurant with no windows/outside light.
All of the staff that we met at Ashford where extremely polite and friendly with a very professional manner. Very small point. The fantastic bathroom was let down by the stickers that had been stuck on the tiles (crooked) providing information and warnings.
Location excellent,easy access to all major roads,10mins to Ashford.Foyer,bar,restaurant clean and adequate.Room itself was clean,modern,,had all facilities required including internet access,bathroom spacious,clean Two maor problems ; 1. Specificallly aasked for non-smoking room,the room no.005,smelt of stale smoke (non-smoking sign on door).Simpley not good enough.2. Noisey. It was double-glazed,but the nois from the A20 100m away was noticeable,to the point that my partner slept with ear plugs in.Again Simpley not good enough.There is plenty of choice for this locality,this hotel chain needs to sort this out.
Clean and comforatable with good facilities. Does exactly what it says on the tin....... Nothing really
It was a good place for us to meet up with some friends. However, it was for the sad occasion of a funeral in the locality. My wife and I found the beds a little too soft to what we are used to.
Friendly, clean & very convenient, just off the m20. Would stay again. Nothing.
Good room, good breakfasts, helpful staff, good location. would be happy to stay here again.
Convenient location Noisy room, close to motorway
It was nice and clean, The bed was comfortble Yes. It was long way out of ashford and not siged posted well
Excellent friendly staff. Nice clean room, very comfortable stay
Everything about the hotel was fantastic No
Second time we have stayed here, only 30 minutes from Dover port allowing us to catch a ferry without a long drive and the hassle of the M25 and the Dartford Tunnel. Efficient service at check-in and breakfast!
friendly staff n/a
Good hotel, staff and breakfast, recommended None
very chilled ,not in your face, staff there if you needed them
Lovely hotel, clean, confortable, great bar and restaurant. The staff were great. They had a function on the night we stayed and there werent enough people to hand and ended up waiting over 1 hour for our dinner and no bar staff unless called.
Convenience and suitability for overnight stay
A pleasant overnight stay. Staff were both friendly and helpful. Both room and bathroom in good clean condition and bed very comfortable. None
Location an d facilities Service not adequate
Staff very helpful, food was good. Given a room with extra sofa unfolded for children when we were a couple only.
Very friendly and helpful staff. Nice breakfast. Room was a bit cold and no extra blanket/duvet was available in the room.
Easy to find, clean, friendly. Breakfast excellent.
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
Great to find this hotel after having to stay in some other pretty awful places in the area
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
The location was convenient to our requirements No access to lift after 10pm
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
Cleanliness of room, breakfast service For a single, a little on the pricey side
The rooms were comfortable and well equipped We stayed 2 nights on 2 separate occassions. The second time was very cold. Apparently they had problems with the heating - we learnt on departure. We had a very cold uncomfortable night!!
perfect little pub hotel, faultless
Friendly & gave impression of a Family run type of hotel. Exceptionally well run, all round enjoyable experience. Will recommend easily to anyone wanting to use facilities locally.
very helpful and friendly staff. Nothing was too much trouble for them
The staff were friendly and the atmosphere was very homely, only item missing was the real fire in the lounge! Bedroom was good and comfortable and it was nice an quiet overnight - no sound of cars or revellers on the street! The food was not to the standard I would have expected of a country inn at the prices being charged. Lack of thought to presentation - a large "splodge" of mashed potatoes was on the plate with a breast of pheasant, and the same for fillet of lamb. Meat portions could have been slightly bigger. Breakfast in the morning was rather poor in quality - croissant was either stale or had been overheated, tea was not hot and service took too long,. Insufficent staff in morning for the number of guest coming down at one time., Would have been better to have done a self service cold buffet style breakfast and taken the pressure of the one girl serving and allowed guests to get their breakfast promptly.
Good Parking facilities which is important, very clean room, spoilt by one of the lights not working. Bathroom excellent NA
The room was excellent and the location very good. I thought the breakfast for vegetarians was very limited even having phoned previously to check their would be a good selection. The portion given for vegetarians was exceptionally small.
very pleasant setting and liked it since the first time I stayed there,
Helpful staff, efficient service, tasty food, spacious and modern accommodation
The room was quaint and comfortable. The staff was friendly and helpful. I liked that this was not a large chain hotel. The only negative comment I have is that the toilet in our room ran all the time (but, nothing a minor plumbing repair wouldn't fix).
Room above pub where band played until 1110' no sound insulation, when complained was asked to join in and have free drink on them.
Good location, quiet and not too expensive.
It was a nice character building. Cosy The room was at the front on the street and it was noisy there was also a lot of noise from a banging door late afternoon early evening from the pub below.
Friendliness of staff, position of hotel. Food was well cooked and presented, and reasonably priced, all made for an enjoyable stay. Keep up the good work. Well done to all, thank you.
Plenty of room to move around. Bed was comfortable and the Breakfast Superb! The Toilet roll rail was loose and the TV had only the basic five channels so definatley needs upgrading to have the Freeview Digital Channels! And coludn't get to sleep until after 11pm when the pub closes.
Town centre location The menue was expencive compared to similar pub hotels that we have stayed in
The staff and customers were very friendly The room was very compact and the small bore plumbing did make quite noise when flushing the toilet but this was shortlived
Size of room; heat, cleanliness. Overall quality of food served. Friendly approach of staff. Unfortunate that the pub does not serve bar meals on Sunday evenings, and was not serving on New Year's Eve. This was understandable, but somewhat inconvenient.
Very comfortable room, the public area has yet to be renovated but it was ok. Handy for the eurostar also a short walk from restaurant for evening meal.
Our room was furnished to a very high standard and was very clean It did not mention that currently they are doing the hotel up, therefore the only facilities that are up to standard is the bedrooms.
Very nice stay, friendly welcome, excellent breakfast
Nice place, with excellent staff.
Very clean rooms! Excellent self-service breakfast with different cerials, fresh fruits and toast!
room is good, the hotel may be better after finiching work, to find hotel very bad,
The rooms where immaculate and very well equiped with everything you could desire. The staff where extremly helpful and nothing was to much trouble. I really enjoyed staying at downsview, if you wish to stay at a hotel with the comfort of home, downsview is a sure choice.
Fabulous beds! Full English breakfast is not worth the money.
The view from our room was over the garden and downs, we had the continental breakfast at £4 it was excellent vaue
feeling welcome despite very late arrival after ferry crossing, free upgrade to family suite, well heated room, very friendly breakfast service a shame breakfast is not included in the room rates
Nice, spacious, relatively luxurious bed and breakfast Very nice restaurant Nice location, in the middle of rural Kent though still 20-25 minutes from Maidstone Not really geared for business travellers. Breakfast is after 0930! You are offered continental breakfast in your room if you have to leave before 0930. Not easy to find, especially late at night, when my mobile sat nav stopped working as there was no reception and there was no single soul awake to ask for instructions. I suggested to the owner to alert future customers at time of confirmation of booking, with emphatic fonts e.g. capitals or bold that this may be the case, so to make alternative preparations e.g. print the map or download off line map. Do not take me wrong, overall it is a nice B&B with some very fancy rooms. Very nice for a romantic weekend/getaway!
Clean and comfortable room. Adequate amount of clean towels every day. Approachable and friendly staff. There wasn't anything I didn't like.
The room is very good for a price and the staff is very kind. Hotel parking lot is very huge so it is alway possilbe to park the car any time of year. The hotel restaurant is very bad. One night I ordered my food in restaurant on ground floor, the bar people made our food because there isn't chef.
convenient access, good car parking hunt for reception staff for 08h00 checkout on Sunday morning
the room and reception the evening meal
Comfortable, clean, spacious room, decent breakfast...excellent value for money.
Nothing Tv stopped working, told us that an engineer would arrive on Monday, little point as we left on Sunday. No exchange arranged. Long narrow hole in Bathroom floor by bath. Very dated.
The restaurant was beautiful and the food excellent The staff in the restaurant did not understand our order and confused yhe meal twice!
The room was very small and basic, and in need of refurbishment
Convenient location for travel to business meeting next day
Nice hotel in general Bathroom very poor, flooring had chips and dirty, requires decorating!! Bed only a double and very hard
Clean and tidy with very good staff far superior to travelodge were will not stay again ever!
Modern, big enough, kindliness of the staff, quiet White glaze of the lights felt like in an hospital and we could hear the step of the upstairs neighbours
Excellent location for our purpose, which was an overnight stay on return from Eurotunnel. Not a luxury hotel but povided all that was needed for the overnight stay.
the staff were really friendly in the hotel and also in the beefeater restaurant next door. The hotel is really quiet even that it was next door to a very busy road. i found the aircon was rather loud in the room but you can turn it of which was not an option for us as you can´t open the windows on the bottom floor for obvious safety reasons.
Very close to the eurostar ashford. Wanted to charge more than had booked it for, luckily I took proof of how much it was. However the staff were very nice on the desk and sorted it out in end, but this should not happen
Value of money Incorrect address list on confirmation print out. It said 'Eureka Business Park', but the correct address should be under 'Eureka Leisure Park'. Sign of Premier Inn is big on buliding, but all cover up by trees around, hardly to see, was missed it on the first drive through.
On site resturant, carparking, room size Air conditioning didn't work, Television didn't work, Rate was hire at check in had to provide evidence of our rate and get refund
Good value for money and convenient location Room wasn't serviced one day during our stay
New hotel with modern facilities, good breakfast Breakfast only starts at eight, due to the use of Beefeater facilities outside the hotels. Nevertheless the breakfast is excellent.
Friendly staff, cleanliness, breakfast, architectural design of building Toilet was cold, decor could be better
The added touches. soap, dressing gown, clean cup & kettle. tissues in room, fan. variety/extra tea bags, coffee ect, biscuit. Good working shower. Not applicable
could come and go as you please
Made to feel welcome, very comfortable room and delicious breakfast.
The proximity to where I needed to be and the free wifi The lack of pressure in shower
Lovely breakfast, with fresh tomatoes and mushrooms. I arrived just before 7am and they were ready to serve. I was abke to get bbc radio 3 and 4 easily.
Their breakfast was good as well as the good choice of TV channels The seperate toilet and the uncomfortable mattress
It was comfortable and included a good breakfast. It happened to be in the town where I needed to stay. The separate toilet was a minor nuisance.
Freindly, although we have stayed there last year and ten years ago.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
location , location , location
Friendly, helpful staff. Offered smoking room but now have none.
I think that the position in the town and location on the way to the coast/ferries/channel tunnel, is a big plus for the location. Staff were friendly, and the late book-in time, was helpfull with a bingle on the Motorway holding us up. The breakfast was superb, absolutely fantastic. The rooms for the friday night were a little noisy, especially when the pubs obviously closed..He he...The doors also when they close are on an automatically closing device, and this is noisy in the middle of the night, when people come in, or even when people go to the loo. But overall that is pretty petty and i did enjoy the stay.
Great location. Free wi fi, friendly staff, clean, good price, little parking at the back. All in all a great choice for a weekend break
Extremy friendly and helpfull staff, made pick nick breakfast because we had to leave early. Beautiful room.
The swevice from the staff was excellent. Very informal. Lovely breakfast included in the price
Location is key : In downtown ( a short walk from the International Train station ) - Breakfast, next door was fair. The rooms are a little bit noisy ( especially if you stay on the ground floor ) and not warmed enough. The weather was really cold at the end of November in England and the heating system would not function during the day and only start around 7 PM .
Good value and location. Basic B and B no hairdryer/shampoo etc - I am used to staying in hotels and forgot to bring with me. I did book a double but was given a room with two singles.
Close to town centre their very hard bed!
Easy acces to dining options, easy walk from station. Good breakfast at good time. Shared bathrooms are aways a downer, but that was my choice.
the most I liked was the room, so big( spacious) bright, clean and full of stuff also the little terace is really usefull.I didn't expect all this from a bed and breakfast. I've recomded it to all of my friends.