Holiday Inn Express El Paso - Downtown By IHG

The hotel offers a convenient downtown location with free parking, a fully renovated lobby and building, and a great breakfast with a variety of choices.

Guests have mentioned that the hotel smells clean throughout, uses high-quality Dove soap, and offers clean and spacious rooms. However, some guests have noted issues with cleanliness, such as a dirty lobby and cold temperatures.

Some guests have mentioned that the hotel is located next to a freeway, which can result in loud traffic noise. Additionally, heavy traffic outside the windows has made it difficult for some guests to sleep.

The hotel offers free parking right in front with plenty of spaces and has increased accessibility with multi-lingual staff and elevator access to upper floors.

Guests have praised the helpful, pleasant, and friendly staff, particularly mentioning a staff member named Angel at the reception. However, some guests have reported encounters with rude or unhelpful staff members.

Some guests reported that the noise from the nearby freeway was disruptive, so consider requesting a room on the opposite side of the hotel to minimize traffic noise.

Ensure that all room amenities, such as the fridge and shower, are in working condition upon check-in to avoid inconveniences later on.

Due to the potential for noise from the freeway, some guests recommended bringing earplugs to ensure a good night's sleep.

Several guests experienced issues with hot water, so it's advisable to confirm the availability of hot water with the hotel staff, especially if this is a priority for your stay.

While the hotel offers complimentary breakfast, consider exploring nearby dining options such as Luigi's Pizza and Taconeta for a variety of food choices.

As the hotel is undergoing renovations, be aware that construction noise and limited amenities may impact your stay, so it's worth checking the status of the renovations before booking.

If you're looking for a downtown location with free parking, this hotel could be a good option, especially if you plan to visit attractions like the El Paso Museum of History and Plaza Theater within walking distance.

Some guests reported cleanliness issues, so it's advisable to check the room thoroughly upon arrival and address any concerns with the staff promptly.

As the hotel may not have guest laundry facilities during the renovation, it's recommended to inquire about alternative options for laundry services if needed.

Double-check your booking details with the hotel upon arrival to avoid any discrepancies, especially if you've made specific requests or arrangements.