The Pinnacle Ella Boutique Hotel and Spa

You can expect the most comfortable beds you have ever slept in, as mentioned by a guest in a review.

Yes, there is free parking available at the hotel.

Guests have mentioned that the food is amazing and the breakfast is good with plentiful options. However, some reviews also note that the food is average and not too bad, so it may vary based on individual preferences.

The hotel is described as spotless, and guests have praised the cleanliness of the rooms and the property.

The staff at Mountain Heavens are described as friendly, helpful, and very service-minded, as mentioned in several guest reviews.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountains and waterfalls comes highly recommended.

Guests advised choosing rooms on the pool side for balconies and a spectacular view. Rooms on the other side were described as dark and without a view.

Some guests reported encountering insects and pests in their rooms, including small cockroaches and ants. It may be helpful to take precautions or inquire about pest control measures.

The hotel offers spacious rooms with private balconies, comfortable beds, and a well-designed interior. However, some guests mentioned issues with the shower drain and room maintenance, so it's advisable to check these upon arrival.

The hotel features an infinity pool with breathtaking views. It's recommended for guests to spend time relaxing by the pool and taking in the scenery.

The hotel is conveniently located within walking distance of the start point for main hikes in Ella and the Nine Arch Bridge, making it an ideal base for outdoor activities.

While some guests praised the food and the terrace restaurant's view, others found the food to be average. Guests may want to explore dining options in Ella town as well.

Several guests mentioned that the hotel has many stairs, which could be challenging for some visitors. Those with mobility concerns may want to inquire about accessibility options.

Many guests appreciated the friendly and helpful staff, who went out of their way to ensure a pleasant stay. Don't hesitate to seek assistance or recommendations from the hotel's team.

Some guests experienced power cuts during their stay. It may be helpful to inquire about backup power arrangements and any potential impact on the guest experience.