The Pinnacle Ella
Photos of The Pinnacle Ella
Overview
Featuring an outdoor pool, Mountain Heavens offers well-appointed rooms close to Ravana Falls. Guests can also enjoy complimentary Wi-Fi access throughout their stay.
There are a range of amenities on offer to those staying at the hotel, including a car rental desk, an airport shuttle and a library. In sunny weather, an outdoor terrace offers a nice place to relax.
Rooms at Mountain Heavens feature hair dryers and refrigerators.
Saint Thomas College and Dunhinda Falls are are a 40-minute drive from the hotel. Bandarawela and Haputale are also a short drive away.
Amenities at The Pinnacle Ella
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Shuttle service (free)
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Window
- Seating area
- Garden view
- Slippers
- Sofa
- Lockers
- Telephone
- Mountain view
- Tile/marble floor
- Pool view
- Storage available
Dining
- Electric kettle
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
Bathroom
- Shower
- Shower cap
- Bidet
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Private bathroom
Services and conveniences
- Car rental
- Wake-up service
- Safety deposit box
- Entertainment staff
- Room service
- Key card access
- Express check-out
- Bottle of water
Outdoor
- Terrace/Patio
- Grill
- Balcony
- Outdoor furniture
- Garden
Parking and transportation
- Shuttle service (free)
- Airport shuttle
- Free parking
- Private parking
Pool
- Infinity pool
- Outdoor pool
- Pool towels
- Pool with a view
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Non-smoking rooms available
- Non-feather pillow
- Upper floors accessible by stairs
Laundry
- Laundry facilities
- Tumble dryer
- Drying rack for clothing
Bedroom
- Socket near the bed
- Clothes rack
Things to do
- Hiking
- Board games/puzzles
Health and safety
- Safe
Reviews of The Pinnacle Ella
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at Mountain Heavens?
You can expect the most comfortable beds you have ever slept in, as mentioned by a guest in a review.
Is parking available at Mountain Heavens?
Yes, there is free parking available at the hotel.
How is the food quality at Mountain Heavens?
Guests have mentioned that the food is amazing and the breakfast is good with plentiful options. However, some reviews also note that the food is average and not too bad, so it may vary based on individual preferences.
What is the cleanliness like at Mountain Heavens?
The hotel is described as spotless, and guests have praised the cleanliness of the rooms and the property.
What is the customer service like at Mountain Heavens?
The staff at Mountain Heavens are described as friendly, helpful, and very service-minded, as mentioned in several guest reviews.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the mountains and waterfalls comes highly recommended.
Consider Room Location
Guests advised choosing rooms on the pool side for balconies and a spectacular view. Rooms on the other side were described as dark and without a view.
Be Mindful of Insects
Some guests reported encountering insects and pests in their rooms, including small cockroaches and ants. It may be helpful to take precautions or inquire about pest control measures.
Check Room Amenities
The hotel offers spacious rooms with private balconies, comfortable beds, and a well-designed interior. However, some guests mentioned issues with the shower drain and room maintenance, so it's advisable to check these upon arrival.
Enjoy the Infinity Pool
The hotel features an infinity pool with breathtaking views. It's recommended for guests to spend time relaxing by the pool and taking in the scenery.
Explore Nearby Attractions
The hotel is conveniently located within walking distance of the start point for main hikes in Ella and the Nine Arch Bridge, making it an ideal base for outdoor activities.
Consider Dining Options
While some guests praised the food and the terrace restaurant's view, others found the food to be average. Guests may want to explore dining options in Ella town as well.
Be Prepared for Stairs
Several guests mentioned that the hotel has many stairs, which could be challenging for some visitors. Those with mobility concerns may want to inquire about accessibility options.
Take Advantage of the Staff's Hospitality
Many guests appreciated the friendly and helpful staff, who went out of their way to ensure a pleasant stay. Don't hesitate to seek assistance or recommendations from the hotel's team.
Plan for Power Cuts
Some guests experienced power cuts during their stay. It may be helpful to inquire about backup power arrangements and any potential impact on the guest experience.
Location
What's nearby
- Nine Arch Bridge1.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Pinnacle Ella
Low season | November |
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High season | November |
Average price (weeknight) | $190 |
When to book a room at The Pinnacle Ella
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Value for money | 7.4 |
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Distance to city center | 0.3 mi |