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Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
Good breakfast and excellent meal at Chambers The car parking arrangements
The reception staff in particular were very helpful
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
The location was great. The breakfast was even better. All in all a great stay. n/a
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
the location is perfect and a beautiful old building also the bathroom was really awful
Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
My wife and myself enjoyed a relaxing spa and then a wonderful meal in the hotel restaurant. The hotel facalities are excellent. Rooms are nice without going over the top. Bar Prices are good value. If the hotel can maintain these prices it will do very well.
good food bath room a little small
Very nice indeed We would have like to have dined in the bridge rest# rather than in the bar
Room comfort, Leisure facilities and view from room N/A
Canal-side setting, attractive and interesting
The room was very comfortable with beautiful views over the canal and the countryside. The spa was superb with a huge range of treatments on offer and helpful friendly staff. We had an excellent meal in the restaurant with local ingredients. Although the food was excellent, the restaurant staff did not seem well trained, eg they did not return with requested items, nor did they ask or anticipate whether anything was needed.
The views from the window over the Llangollen Canal were nice. Staff friendly. Found it hard to get to grips with the air conditioning. Having manually turned it off it came on again automatically.
Everything. Air conditioning unit just a little too loud.
The toilet seat had broken,we didn't like to complain!!also no staff when we went to the bar near the reception twice!!!once on our arrival then around 5 30 pm!!!it would be nice to have a pint in the hotel instead of going across the court yard!!!we stay here often!!!
The location was lovely. I haad a lovely walk along the canal in the Autumn sunshine One of my guests in another room changed room as the room had apparently been used, also another guest had used towels when they checked in.
In ownn grounds, pool and gym, friendly and helpful staff
Dinner Bar staff and poor service there
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
The spa facilities were very good On the whole the hotel staff all gave poor service
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
use of the spa facilities really creaky floors
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
Lovely room overlooking the river.
The location of the hotel was fantastic, the rooms clean and very comfortable and staff excellent
Views and spacious room No lift!! Lots of stairs to everything. Very slippy bathroom floor
Only problem was the use of non-fair-trade coffee in the room. Please don't use nestle products!
Hearing the sound of the river from the bedroom was a real treat. I felt the bathroom could have been improved by new flooring, the general appearance of the room was good but this one point did spoil the otherall pleasure.
The rooms ver lovely and clean and the staff very accomodating
Great location, right in the centre of Llangollen with fab view of the river. My room was nicely decorated, spacious and warm. Very pleasant dining room and breakfast was good. Private parking area that was locked at night. Some parts of the hotel are still shabby, needing refurbishing.
friendly staff Some parts need redecoration
It was an attractive old and historic hotel. The hotel staff were courteous, helpful and friendly. The rooms were nicely decorated and the bathroom had been modernised. The bedroom was nicely warm due to a fan heater being provided. It was a cold day/night and the public areas of the hotel were extremely cold, particularly the dining room and the passageways - all the radiators were turned off. The shower did not work which I did mention in the morning and they were very apologetic.
The view over the River Dee was stunning! A pleasure to wake up to. The staff were lovely and really helpful, and the hotel was clean, well kept and full of charm. My only comment would be to suggest double glazing for the windows for energy saving purposes.
The restaurnat staff werer both efficient and friendly - the food was nicely presented and well cooked Not really - the floor boards creaked - but the place is after all very old...this was charming, really. But could disturb other guests etc in the adjoinng rooms!
We liked the comfortable bed and the downstairs rooms especially the big open fireplace.The breakfasts were really lovely. Our room was at the front next to the busy road so was very noisy at times.
warm with big open fires, town centre location with car parking Poor selection of wine, drinks very expensive
The choice of lounges, restaurants, bars. We also enjoyed the breakfasts, and found all of the staff pleasant and helpful. The bedroom was outdated (regardless of the old character of the hotel) and parking was difficult. Possibly, locals use the parking facilities on a Saturday and there were no spaces left for hotel guests.
Good Food, Clean Room, Friendly Staff
Very comfy bed Large Bath Log fire in Lounge Excellent breakfast
its location right in the centre of town. walking distance to everything we needed. free parking.
Very friendly hotel staff, good food. some of the decor is very tired
Service was friendly and unobstrusive, there was plenty of comfortable lounge area for both quiet and socialising with guests etc. It was central for our purpose and had a carpark.
The room layout was good for families. Breakfast included was great. Help from the assistant at the front desk was useful and professional.
The room was excellent, we stayed in a deluxe room. The breakfast and evening meal was delicious.We stayed here as it was a great base for xmas shopping at Chester and Shrewsbury.
Quiet A facility to install a child safety gate on the mezzanine stairs would have been really helpful
Deluxe rooms were great! Breakfast good. Very easy to find
Swimming pool at sister hotel and brewkfast
helpful staff/value for money
Friendly and helpful staff at reception
The hotel was comfortable and good value for money. TV signal intermittent. Could not watch TV for most of the evening.
Welcome was strange (to say the least) - "I wouldn't have let the room go for this price" said the man on reception - very welcoming! After that things improved. Nice large room good sized bed (though very soft for me) and a nice bathroom. Quiet location and very good breakfast for £5 each, The rather strange welcome. The very soft bed.
The hotel is extremely welcoming, with easy access from the main road. On entering the hotel the decor is very pleasent and clean, and the rooms nice and warm - very necessary with the snow outside during our visit. Use of the leisure facilities at Lion Quays was a real bonus.
friendly staff, excellent food ,clean and comfortable rooms
Good size room with friendly,helpfull staff. Easy to find location with excellent links to motorways
locality to pricey. carpark bill, plus breakfast to be paid for.was going to stay here in Nov but booked another hotel.would only stay here if on offers as before
really helpfull freindly staff, I thought the bar area could have been a little more like a bar,it felt very cafe like.
staff made my stay very agreable and pleasant.
lovely modern spacious room
The hotel was excellent, the rooms were superb, the bar/reception areas were airy and bright really nice. The staff couldn't have been more helpful particularly the receptionist Donna.
Medium sized, intimate, friendly hotel with helpful staff. it was immaculately clean as were the fixtures and fittings, also the bar and restaurant areas, food was excellent also
Hotel room was very modern and all in all was a great stay over. Bar opening Hours - surely residents should be allowed to drink at the bar past 10pm?
The hotel was clean and modern, easy to find and situated just off teh main road from Shrewsbury to Chester, ideal for teh local area and facilities but also a handy base if exploring the north wales mountains. Reception was polite, courteous and helpful. we were upgraded to a higher spec room at no additional cost. very enjoyable stay.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
Comfortable rooms, great breakfast, friendly helpful staff.
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
Very central setting. Welcoming owners. Parking is an issue in the mornings
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
The room was very comfortable. The breakfast was excellent.
situation, very convenient could do with a few finishing touches
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
Excellent staff, excellent facilities, no fault in any way
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
It was conveniently located and had a relaxing atmosphere. As above re leisure centre also some of the furnishings are looking tired!
It was convenient desk staff were helpful. No mini bar, en-suit far too small, Table light didn't work, TV didn't work properly, window had to be fully open or closed; unless propped up with bottle. No bar or snacks mid afternoon. I was only there one night so didn't bother; too costly
Excellent location, in town centre and close to countryside. Comfortable bar/lounge area. The room (216) was quite small and very hot. Radiator valve was very stiff to operate. Even when closed completely the room was hot. Very little drawer space in the room for clothes, only a cupboard with hangers. Bar prices...£3.80 for a glass of wine?
Excellent service and super breakfast. Comfortable clean rooms beautifully decorated. The hotel could do with a lift as my elderly mother struggled to get up to the third floor.
friendly, small, good value, tv services could be better
hotel in good position, stayed in the laura ashley suite, nice room, very clean and an excellent breakfast, thanks for a lovely stay. nothing
The friendly service
The staff were very friendly & polite. The food was of excellent quality. Nothing
An old but comfortable hotel that provided just what a traveller needed for a short stay, neat,tidy and well staffed.
High standard of rooms and hotel in general Nothing
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
Lift down two flights of stairs was not working during our stay.
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
The silence, the friendly people the good room The breakfast wasn't the best we had.
Room was excellant
the breakfast in the conservatory overlooking golf course was lovely
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
Friendly staff, pleasant atmosphere and excellent food. Very nice environment in which to spend a weekend away.
Exceptionally clean and comfortable hotel with fantastically friendly staff who made every effort possible to make you feel welcome. Pub downstairs a little noisy but nothing discomforting.
lovely and warm on a very cold weekend
Lovely old building. They tried to charge me for breakfasts I hadn't had because they assumed I was with a group of others staying at the same time.
Close proximity to the centre of Shrewsbury We chose to pay extra for breakfast, but it seemed as though it was too much of an effort with the lady in the breakfast room - we ended up just having tea, cereal and toast because it felt 'uncomfortable'.
I have stayed at this hotel previously, but not very a few years. Rooms have been improved but the hotel has maintianed it's historic character
Friendly staff. Cleanliness of room. Food very good Room facilities a bit basic but reasonable given cost
close to town,food stairs abit dangerous
we had a lovely evening meal ,staff were very nice , very cold room ,broken shower water went everywhere but my body and it was held together with tape, we felt springs badly in matress ,
There were no coathangers in the room and when we asked for some it was like we were asking for something special. Water not particularly hot for a shower.
easy access from the A%. cleanliness of room and willingness of the Staff to show me how the television worked
Owners were welcoming and breakfast was good. Room was small and not cleaned adequately. The shower tray needed sealing, the sink had a crack down it and the bathroom shelf, tea tray and radiators had not been cleaned for a long time. Milk was off on tea tray. Poor attention to detail but could be lovely.
The friendly service and warm welcome. The room was quiet, away from the road and traffic noise. No.
The hospitality of the hotel was 5 Star and the service was excellent.
The friendly staff and owners and the lovely hospitality that we were given. Nothing at all
Convenient position, friendly service,good food,value for money
The staff were very friendly, and we all felt very wecome, however we only stayed over night. If anything it was a little bit cold in the sitting room and bedrooms.
Pleasant owners. Good breakfast Excellent shower Clean Poor decoration - lots of apparently part finished jobs Strong smell of damp in corridor outside our room Advertised as a hotel when it is a guest house No acces to the bar at 10.20 Heating on for a limited period of time.
Friendly welcoming staff and good food Room a bit tired and no ventilation in the internal en suite.