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The location was great. The breakfast was even better. All in all a great stay. n/a
We loved the location and the breakfast was first class, cooked to order too. The bedroom was on the small side.
Have stayed here before and found it a pleasant and convenient place to stay in Shrewsbury. Will most likely be back again in the New Year. Thank you
Location and external appearance. Cracks in the tiles; holes in the walls; dank view of the internal courtyard. Before I stayed at the hotel I believed it was a three-star going on four, but now I know it's going on two. Time for a total internal refurbishment...
the location is perfect and a beautiful old building also the bathroom was really awful
Very comfortable and well and conveniently situated in the town. Did not find one of the check in people very friendly.
The reception staff in particular were very helpful
Helpful staff. Good food in the restaurants. Being rushed through dinner as there was a large party in.
Good breakfast and excellent meal at Chambers The car parking arrangements
The room was very comfortable with beautiful views over the canal and the countryside. The spa was superb with a huge range of treatments on offer and helpful friendly staff. We had an excellent meal in the restaurant with local ingredients. Although the food was excellent, the restaurant staff did not seem well trained, eg they did not return with requested items, nor did they ask or anticipate whether anything was needed.
Canal-side setting, attractive and interesting
good food bath room a little small
Very nice indeed We would have like to have dined in the bridge rest# rather than in the bar
My wife and myself enjoyed a relaxing spa and then a wonderful meal in the hotel restaurant. The hotel facalities are excellent. Rooms are nice without going over the top. Bar Prices are good value. If the hotel can maintain these prices it will do very well.
The views from the window over the Llangollen Canal were nice. Staff friendly. Found it hard to get to grips with the air conditioning. Having manually turned it off it came on again automatically.
The toilet seat had broken,we didn't like to complain!!also no staff when we went to the bar near the reception twice!!!once on our arrival then around 5 30 pm!!!it would be nice to have a pint in the hotel instead of going across the court yard!!!we stay here often!!!
Room comfort, Leisure facilities and view from room N/A
The location was lovely. I haad a lovely walk along the canal in the Autumn sunshine One of my guests in another room changed room as the room had apparently been used, also another guest had used towels when they checked in.
Everything. Air conditioning unit just a little too loud.
On Arrival the Hotel was well presented Room was nice, However the bathroom was dirty, mould / discolured around the bath and shower screen quite off putting. Sorry
use of the spa facilities really creaky floors
The receptionist ( training to be a clinical psychologist ) was the most smiley ideal receptionist and of course gave the most wonderful first impression.Other staff excellent ,good breakfast and inclusive use of the spa is terrific value.will come again. The electric storeage heater in room 60 was not particularly efficient
Dinner Bar staff and poor service there
The room overall was very good plenty of space. The decor was to a high standed. The shower was poor, breakfast was not the best! the tv in the room should be updated.
The relaxed atmosphere,the food was first class. Friendly staff on hand. I loved the pool and spa.A very good 4 star hotel. I would have liked a map to find my room. Im terrible at directions and kept getting lost. Maybe have some landmark pictures. Go left at the Picasso sort of thing.
Tucked away Staff in Restaurant wore "grey" shirts which originally would have been white. If the table cloths can be a bright white why can't you put the staff's white shirts in the same wash?
The spa facilities were very good On the whole the hotel staff all gave poor service
As a wedding function was held that evening a party followed in the corridor and in adjacent bedrooms until 3am (yes!!! 3 in the morning) which made it very difficult to get any sleep. Other residents complained loudly and the hotel management were nowhere to be seen. I will not stay at this hotel again!!!!!
In ownn grounds, pool and gym, friendly and helpful staff
It was an attractive old and historic hotel. The hotel staff were courteous, helpful and friendly. The rooms were nicely decorated and the bathroom had been modernised. The bedroom was nicely warm due to a fan heater being provided. It was a cold day/night and the public areas of the hotel were extremely cold, particularly the dining room and the passageways - all the radiators were turned off. The shower did not work which I did mention in the morning and they were very apologetic.
The view over the River Dee was stunning! A pleasure to wake up to. The staff were lovely and really helpful, and the hotel was clean, well kept and full of charm. My only comment would be to suggest double glazing for the windows for energy saving purposes.
Great location, right in the centre of Llangollen with fab view of the river. My room was nicely decorated, spacious and warm. Very pleasant dining room and breakfast was good. Private parking area that was locked at night. Some parts of the hotel are still shabby, needing refurbishing.
The location of the hotel was fantastic, the rooms clean and very comfortable and staff excellent
Hearing the sound of the river from the bedroom was a real treat. I felt the bathroom could have been improved by new flooring, the general appearance of the room was good but this one point did spoil the otherall pleasure.
Views and spacious room No lift!! Lots of stairs to everything. Very slippy bathroom floor
The rooms ver lovely and clean and the staff very accomodating
friendly staff Some parts need redecoration
Lovely room overlooking the river.
Only problem was the use of non-fair-trade coffee in the room. Please don't use nestle products!
Welcome was strange (to say the least) - "I wouldn't have let the room go for this price" said the man on reception - very welcoming! After that things improved. Nice large room good sized bed (though very soft for me) and a nice bathroom. Quiet location and very good breakfast for £5 each, The rather strange welcome. The very soft bed.
helpful staff/value for money
Deluxe rooms were great! Breakfast good. Very easy to find
Swimming pool at sister hotel and brewkfast
The room was excellent, we stayed in a deluxe room. The breakfast and evening meal was delicious.We stayed here as it was a great base for xmas shopping at Chester and Shrewsbury.
The room layout was good for families. Breakfast included was great. Help from the assistant at the front desk was useful and professional.
Quiet A facility to install a child safety gate on the mezzanine stairs would have been really helpful
The hotel is extremely welcoming, with easy access from the main road. On entering the hotel the decor is very pleasent and clean, and the rooms nice and warm - very necessary with the snow outside during our visit. Use of the leisure facilities at Lion Quays was a real bonus.
Friendly and helpful staff at reception
The hotel was comfortable and good value for money. TV signal intermittent. Could not watch TV for most of the evening.
warm with big open fires, town centre location with car parking Poor selection of wine, drinks very expensive
its location right in the centre of town. walking distance to everything we needed. free parking.
The choice of lounges, restaurants, bars. We also enjoyed the breakfasts, and found all of the staff pleasant and helpful. The bedroom was outdated (regardless of the old character of the hotel) and parking was difficult. Possibly, locals use the parking facilities on a Saturday and there were no spaces left for hotel guests.
We liked the comfortable bed and the downstairs rooms especially the big open fireplace.The breakfasts were really lovely. Our room was at the front next to the busy road so was very noisy at times.
Very friendly hotel staff, good food. some of the decor is very tired
The restaurnat staff werer both efficient and friendly - the food was nicely presented and well cooked Not really - the floor boards creaked - but the place is after all very old...this was charming, really. But could disturb other guests etc in the adjoinng rooms!
Service was friendly and unobstrusive, there was plenty of comfortable lounge area for both quiet and socialising with guests etc. It was central for our purpose and had a carpark.
Good Food, Clean Room, Friendly Staff
Very comfy bed Large Bath Log fire in Lounge Excellent breakfast
lovely modern spacious room
friendly staff, excellent food ,clean and comfortable rooms
Hotel room was very modern and all in all was a great stay over. Bar opening Hours - surely residents should be allowed to drink at the bar past 10pm?
Medium sized, intimate, friendly hotel with helpful staff. it was immaculately clean as were the fixtures and fittings, also the bar and restaurant areas, food was excellent also
really helpfull freindly staff, I thought the bar area could have been a little more like a bar,it felt very cafe like.
Good size room with friendly,helpfull staff. Easy to find location with excellent links to motorways
locality to pricey. carpark bill, plus breakfast to be paid for.was going to stay here in Nov but booked another hotel.would only stay here if on offers as before
The hotel was clean and modern, easy to find and situated just off teh main road from Shrewsbury to Chester, ideal for teh local area and facilities but also a handy base if exploring the north wales mountains. Reception was polite, courteous and helpful. we were upgraded to a higher spec room at no additional cost. very enjoyable stay.
The hotel was excellent, the rooms were superb, the bar/reception areas were airy and bright really nice. The staff couldn't have been more helpful particularly the receptionist Donna.
staff made my stay very agreable and pleasant.
Excellent staff, excellent facilities, no fault in any way
The service was excellent and very welcoming, they could not do enough for you. The room was excellent, very clean and beautifully decorated. Breakfast was delicious and you could choose what ever you wanted. There were not any bad points.
An old but comfortable hotel that provided just what a traveller needed for a short stay, neat,tidy and well staffed.
Excellent location, in town centre and close to countryside. Comfortable bar/lounge area. The room (216) was quite small and very hot. Radiator valve was very stiff to operate. Even when closed completely the room was hot. Very little drawer space in the room for clothes, only a cupboard with hangers. Bar prices...£3.80 for a glass of wine?
Excellent service and super breakfast. Comfortable clean rooms beautifully decorated. The hotel could do with a lift as my elderly mother struggled to get up to the third floor.
friendly, small, good value, tv services could be better
It was convenient desk staff were helpful. No mini bar, en-suit far too small, Table light didn't work, TV didn't work properly, window had to be fully open or closed; unless propped up with bottle. No bar or snacks mid afternoon. I was only there one night so didn't bother; too costly
The friendly service
The staff were very friendly & polite. The food was of excellent quality. Nothing
It was conveniently located and had a relaxing atmosphere. As above re leisure centre also some of the furnishings are looking tired!
hotel in good position, stayed in the laura ashley suite, nice room, very clean and an excellent breakfast, thanks for a lovely stay. nothing
Arrived on the Friday night and had a meal in the bar/restaurant. Breakfast choice on Saturday was excellent, as was Sunday. Did struggle to get a table on the Saturday eveing as there was a wedding, which we were unaware of. However, this was soon rectified by helpful staff. N/A
Good food. No toothbrush and no toothpaste. The customers should be well informed of this beforehand. As a frequent traveller, I can't really accept this is common practice.
Hotel is in a good location, staff were polite and helpful, breakfast and buffet lunch were satisfactory Rooms were a little tired looking and shower facilities old fashioned
Staff were extremely helpful. Very pleasant stay. Will definitely stay at the Lord Hill again.
I found the receptionist really pleasant,which gave a very good first impression.My daughter and I dined in the bar, and we found the service very good. No complaints.
Comfortable rooms, great breakfast, friendly helpful staff.
Friendly, polite, unobtrusive staff. Good food, clean and tidy. The staff responded well when I asked for another bed in the room for my son to stay. The lady (Portugese or Spanish), that served breakfast was lovely, and a real asset to the hotel. The Darwin room is a feature of the hotel and allows for private family dinners and meetings away from the main dining area. It would have been nice, being as my stay was over the Christmas period and temperatures were in minus double figures to have been offered an upgrade to the main hotel.
Good nights sleep very poor reception on BBC1 and I didn't like the smell of the air-freshener
Staff very pleasant and helpful. Food good value and good quality for the price. Handy for the centre of Shrewbury. Room 101!was very cold despite 2 rads being on. Towel rail in bathroom wasn't working so bathroom was freezing cold. Despite reporting the fault nothing was done about it for 3 days. Noisy[traffic] and not much room to work. Pillows poor and need replacing.
None There wasn't any hot water when I used the shower. On arrival we ordered some tea and coffee, as we were too early to check in, and had to wait nearly 30 minutes for it. I felt this wasn't really acceptable considering I had been driving for almost 3 hours.
The staff were all very friendly and helpful. Everyone made me feel very welcome and the hotel has a very friendly atmosphere. The restaurant is of a high standard and the food extremely good quality and well priced. Perhaps the best beef fillet I have ever eaten! The room I had, although very comfortable for one, was one the small side and perhaps would be too small for two people.
Comfortable & clean, excellent location
We received a very warm welcome at the Lemon Tree, the staff were super, our room was very comfortable and the food was excellent.
The food was excellent and it was a nice touch to have fruit in the room as well as biscuits. The mattress in room 3 was absolutely dreadful - we could feel every spring and it compressed right down when we sat on it. The room was right by a main road, just off a roundabout. This meant that with the lack of double glazing we could hear every vehicle changing gear and accelerating right outside our window. I can honestly say we had the worst night's sleep we've ever had. We couldn't wait to get home and have a nap. The light coloured carpet was heavily stained. There was wif-fi 'throughout the hotel' but on check-in I was told it might not be available in the bedroom, and it wasn't. I tried again in the dining area - no connection and once again in the small lounge just inside the front door - and again no signal.
carpets in the hallway desperately need renewing
Good breakfast and fresh fruit bowl every day
the staff could not have been nicer or more helpful. just one thing, i was in the room above the front entrance and the noise at night was very loud with traffic, i would maybe suggest double glazing.
Friendly staff, excellent food and comfortable room. Nice atmosphere and pleasant surroundings. Thoughtful to place fresh fruit in room. Shower unit in my room was not good for a tall person! Diificult to adjust.
a good cellar and knowledge of wines a very good menu and table service no
the friendliness of the staff, the excellent service and fantastic food
Convenient location to Wrexham and Chester Food was adequate but with a little more effort could have been better
The large room with the large comfortable bed and the food which was very good.
Comfortabe room. Value for money. Quiet
We liked the comfort and cleanliness of our room. It was really warm and welcoming. It was a far nicer room than that of our friends in the older part of the building. (Room 44) The staff were excellent in reception, the bar and the restaurant and the breakfast was superb. Nothing to dislike.
The staff where very helpful and a credit to the hotel and its management The Room we stayed in was good, however the view from the windows was a brick wall, perhaps the hotel should invest in hanging baskets or something. If we stayed in this hotel again I would definately make sure that we didnt stop in room 10.
A pleasant modern hotel in an excellent location. Room lighting level poor. Cleaning of room not upto standard.
Comfortable room with good bathroom. Very helpful staff - happily changed our room immediately when there was a problem with a noisy bathroom fan. Lovely garden surroundings. Free WiFi. Quiet. Very good dinner in Oscar's Restaurant
the room was very nice restaurant very very good
The evening meals taken (3) were very good ,excellent menu. All the staff ,bar one ,were friendly and helpful. Room was comfortable if a little hot. We stayed 3 nights and our first experience of breakfast was not good, however the next 2 were very good.Hairdyer in the en-suite bathroom was a joke,perhaps more modern dryers could be available upon request.It would be good if the duvets could be chosen for the room temperature as the room was very warm and a light weight duvet would have been preferable to having to open the window.
The restaurant food was good. The cleanliness of the room was a disgrace. The view from our room was a building site. There was dust/dirt everywhere, curtains hanging off the rail, carpets threadbear. We actually looked at 3 rooms. Stayed 1 night instead of 2.
Convenient position, friendly service,good food,value for money
The friendly staff and owners and the lovely hospitality that we were given. Nothing at all
easy access from the A%. cleanliness of room and willingness of the Staff to show me how the television worked
Friendly welcoming staff and good food Room a bit tired and no ventilation in the internal en suite.
Owners were welcoming and breakfast was good. Room was small and not cleaned adequately. The shower tray needed sealing, the sink had a crack down it and the bathroom shelf, tea tray and radiators had not been cleaned for a long time. Milk was off on tea tray. Poor attention to detail but could be lovely.
The hospitality of the hotel was 5 Star and the service was excellent.
The staff were very friendly, and we all felt very wecome, however we only stayed over night. If anything it was a little bit cold in the sitting room and bedrooms.
Pleasant owners. Good breakfast Excellent shower Clean Poor decoration - lots of apparently part finished jobs Strong smell of damp in corridor outside our room Advertised as a hotel when it is a guest house No acces to the bar at 10.20 Heating on for a limited period of time.
The friendly service and warm welcome. The room was quiet, away from the road and traffic noise. No.
Friendly greeting on arrival, comfortable room and a great breakfast.Would stay again.
Comfortable bed. Lots of clean white towels. Interesting old building. Handy for river. Noisy (near building site and pubs). Instant coffee with breakfast. Lots of stairs to climb with suitcase. Overpowering "air fresheners". No thermostat on radiator. Owner not particularly friendly.
Queit cozy place but within few minutes of town square. Family-run informality, excellent breakfast. The breakfast window of 8-9 on a Sunday was too early, too short. The room cleaners also worked only till 11 on Sunday which was surprising.
Good location, close to shops, restaurants and attractions but on a quiet(ish) road; easy to come and go when we wanted and a car park nearby. Service a bit uninspired; certainly not the friendliest hotel we have stayed in. Decor a bit tired and old fashioned.
situation, very convenient could do with a few finishing touches
Clean and tidy, staff helpful and friendly No Parking, tv reception was poor.
The bathroom tiles and the wifi I found the brekfast staff unpleasant. It seemed as if he didn't want to be there - he keep banging the plates and cups about - in fact another breakfaster commented upon this. He was quite grumpy. Maybe he should look for a new job. The cleaning lady and the young girl were much nicer.
I only stayed one night, but my overall impression was of an efficiently run hotel. There was nothing I disliked.
Very central setting. Welcoming owners. Parking is an issue in the mornings
The room was very comfortable. The breakfast was excellent.
Very pleasant hotel in picturesque area . Good breakfast and bar food . Good size car park . Comfortable rooms and good guests lounge . Would recommend for walking or relaxation break Some of the decor slightly dated .
Very freindly staff Room in need of re-decoration, wallpaper peeling, spa bath in poor condition.
Peace & quiet! Food was excellent! The fact that pets are allowed in all rooms! (There were dog hairs in our carpet)
The Hotel was Dirty & the approach to the Hotel said so, the Hotel needs updating £150 is all that it takes to update the room and make them look presentable, the Hotel needs to get rid of all the stuffed animals and money needs spending on the decor
We were able to get a family room with separate bedrooms.
The food at this place is spectacular. When people find out about this hidden gem it will go nuts. Try the restaurant.
It was a lovely country hotel, not commercialised, lovely intimate bar area with open fire and lovely food.
very clean godd food to remote
The room we had was spacious, the view was excellent. Lots of wardrobe space and plenty of hangers! Needed re-decorating and bathroom needed a definite upgrade.Nice to meet locals in the bar and the bar food was very good. The hotel generally looked 'tired' but as I understand, the current owners have only been in for a few months, so maybe this is understandable. Restaurant food not as nice as bar food, but was more expensive! All staff very pleasant, but some very young and inexperienced. Some 'in-house training' would be useful?
Lovely hotel good food nice staff and lovely open fire in bar.breakfast good and served early for us to leave for appointmentno Nothing not to like.
Very comfortable, clean, quiet and friendly in pleasing surroundings. It will be good when the leisure club is open
Room was excellant
A first online booking, which was cancelled again, was confirmed to me by e-mail to have been cancelled. However, in the it system of the hotel's reception at arrival it was not cancelled. It was very hard for me as a stranger to find the gate of the premises located on a dark country road by car at arrival at night, as it was not lightened at all. The lightning at the bathroom mirror was not satisfactory to me for shaving purposes.
The silence, the friendly people the good room The breakfast wasn't the best we had.
Good quality and comfortable accommodation good food and nice efficient staff Pity the price of drinks was so high.
Good spa facilities and clean spacious rooms. When I got to the hotel they did not know about my booking. They said booking.com send them bookings by fax and it is unreliable. This is the second time this has happened. The hotel is fine!
leisure facilities - Good sized Swimming pool. Rooms were very spacious. Postal code given did not lead to the hotel but to a dark side road about 4 miles from the hotel-rang the hotel for the correct post code to use. The main reception area lacked warmth & atmosphere
the breakfast in the conservatory overlooking golf course was lovely
High standard of rooms and hotel in general Nothing
Lift down two flights of stairs was not working during our stay.