Cons (-) I’ve stayed there twice since it has opened and both times the pool has been closed for maintenance. I don’t think they have even opened once since opening this remodeled hotel.
4 stars
Graduate by Hilton Eugene
Photos of Graduate by Hilton Eugene
Overview
Graduate Eugene is set in Eugene and is a short walk from Eugene Bus Station. It is situated a brief stroll from Wayne L. Morse United States Courthouse and Peter DeFazio Bridge.
The hotel has 275 rooms and has been recently refurbished. Amenities include complimentary wireless internet, a 24-hour reception and luggage storage. The hotel also features a well-equipped gym.
This hotel provides rooms with an en suite bathroom, air conditioning and a TV. A desk, a telephone and a refrigerator are also available to guests.
Graduate Eugene is close to Shelton McMurphey Johnson House and Eugene Saturday Market. It is also ideally located in close proximity to a selection of eateries.
Latest deals for Graduate by Hilton Eugene
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Graduate by Hilton Eugene
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Valet parking
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Parking and transportation
- Parking
- Parking (surcharge)
- Valet parking
- Private parking
Accessibility and suitability
- Allergy-free room
- No smoking
- Pets allowed on request. Charges may apply.
- Increased accessibility
Services and conveniences
- ATM on-site
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Media and entertainment
- Cable or satellite TV
- Flat-screen TV
- Shared lounge/TV area
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Dining
- Restaurant
- Bar/Lounge
- Refrigerator
General
- Family rooms
- Telephone
- Storage available
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Cribs available
Outdoor
- Garden
Things to do
- Bicycle rental
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Graduate by Hilton Eugene
7.8
Good
677 verified ratings
Wonderful
305
Very good
118
Good
84
Okay
52
Fair
43
Mediocre
30
Poor
45
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, highlighting its proximity to downtown and beautiful views. However, many reviews pointed out significant issues with cleanliness, as rooms were often not properly cleaned, and bathrooms had various maintenance problems. Additionally, the service quality, particularly at the front desk and restaurant, was frequently criticized, indicating a need for better staff training and attention to detail.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
537 reviews
7.1 out of 10
81 reviews
7.8 out of 10
6 reviews
7.9 out of 10
7 reviews
All reviews
Pros (+) The Hilton is located in a great place, is clean, and is much nicer than your average motel.
Cons (-) The service at the restaurant is terrible. The food is okay. The room is just better than okay. We are Hilton honors members and shouldn't have had to pay for parking, but after we left our emailed bill said we were charged. I guess I get to make that call later.
Cons (-) I got charged $19 for parking. Unaware this would be the case.
Pros (+) It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well.
Cons (-) I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but ...
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Pros (+) Location
Cons (-) Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
Pros (+) The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too!
Cons (-) When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
Pros (+) Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place.
Cons (-) The trains....
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a well-equipped gym, indoor pool, and a fun retro theme, providing a unique and enjoyable experience for guests.
How is the quality of the beds at the hotel?
Guests have praised the hotel for its comfortable and clean beds, ensuring a good night's sleep during your stay.
Is parking readily available at the hotel?
While parking is available, some guests have mentioned concerns about the parking fee, so it's advisable to consider this aspect when planning your visit.
What can guests expect from the hotel's food quality?
The hotel offers a restaurant and bar with good drinks and coffee, but some guests have mentioned concerns about the breakfast options and additional charges.
How is the cleanliness and customer service at the hotel?
Guests have appreciated the hotel's clean and modern design, helpful staff, and convenient location, but some have raised concerns about cleanliness and noise levels, so it's recommended to consider these factors when planning your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Noise Levels
Some guests noted that the noise level from the street outside could be bothersome. Light sleepers may want to request a room away from the street to ensure a quieter stay.
Explore Nearby Attractions
The hotel's proximity to attractions like the Hult Center for Performing Arts and the Saturday Market makes it an ideal base for exploring the area on foot.
Check Parking Options
Guests have highlighted the parking charges as a concern. Consider exploring alternative parking options nearby to potentially save on parking fees.
Be Mindful of Additional Charges
Several guests mentioned extra charges for parking and breakfast. It may be worth considering these additional costs when budgeting for your stay.
Room Selection Tip
Some guests found the rooms to be on the smaller side. If space is a priority, consider upgrading to a larger room or suite for a more comfortable experience.
Consider Housekeeping Preferences
The hotel does not provide daily housekeeping for every room, which some guests found inconvenient. Guests who prefer daily housekeeping may want to inquire about this in advance.
Dining Consideration
While the hotel offers dining options, some guests found the breakfast choices limited and the prices high. Exploring nearby dining options for breakfast may be worth considering.
Accessibility Note
The hotel offers increased accessibility, including wheelchair-accessible units. Guests with specific accessibility needs may want to confirm the availability of suitable accommodations during the booking process.
Communication with Staff
Some guests experienced challenges with communication and follow-up regarding billing issues. It may be helpful to ensure clear communication and prompt resolution of any concerns during your stay.
Location
66 East 6th Avenue, Eugene, OR 97401
What's nearby
- Hult Center for Performing Arts98 yd
- Saturday Market234 yd
- Shelton-McMurphey-Johnson House434 yd
- Wayne Lyman Morse United States Courthouse0.3 mi
- Peter DeFazio Bridge0.5 mi
- Alton Baker Park0.6 mi
- Alpha Phi Sorority House0.6 mi
- Lane County Historical Museum0.8 mi
- Eugene Country Club0.8 mi
- Science Factory1 mi
- University of Oregon1.1 mi
- Autzen Stadium1.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Graduate by Hilton Eugene
Low season | February |
|---|---|
High season | October |
Average price (weeknight) | $252 |
Average price (weekend night) | $240 |
When to book a room at Graduate by Hilton Eugene
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.3 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Eugene |
Distance to airport | 7.6 mi |