Pros: Snowy road conditions made it hard to travel in the 2WD car we rented; they allowed us to turn it in several hours late (to allow as much time as possible for the snow to melt) without additional charge.
Mar 13 2017
Cross country trip
Pros: Price and ease of pickup also vehicle was nice.
Cons: Returning the car was a minor headache
Nov 23 2015
We Don't Have Anything Else to Offer in Your Class
Cons: Guy offered me a car with 1/4 tank of gas. I asked for a car with more gas so I din't have to go straight to the gas station, but was told they didn't have ANYTHING else. Went out to get the car and saw that my car had no hubcaps. Requested something more "together looking...like the exact same car next to it in white with hubcaps!" Note. Remember they didn't have ANYTHING else? Oh...and it had 3/4 of a tank of gas! The whole experience was lacking in proper customer service. I'm sure the guy renting to me is planning his personal exit from the business and doesn't care. No thanks, HERTZ, I'll use Enterprise and let them try to up sell me rather than deal with this flunky location.
Jul 30 2016
Cons: They left us waiting for 1/2 hour to get a ride back to the airport.
Apr 1 2017
quick and painless
Pros: Reserved online in advance and was out of there in 15 minutes with my car. It even happened to be an upgrade!
May 9 2017
Pros: Friendly and helpful staff, easy process, great value.
Mar 20 2017
Eugene airport to North bend airport
Pros: Choice of cars,clean and very friendly help full staff.
May 1 2017
Pros: All as expected--no surprises. I'd use them again
Cons: The car smelled like a urinal cake - some sort of artificial fruity stuff. IT was POTENT. My clothes smelled like it! We left the windows down whenever possible.
Dec 22 2016
Great Car, Great service!
Pros: Great Car...fast pickup. I was out the door within 5 minutes. The weather was horrible (sleet/ice) so getting in the car and out of town to head south was really important to me. The car (a Tahoe) was brand new and a great choice for this type of weather. I really loved that there was no drop fee on my one way trip to Medford. Staff at both locations were great and efficient. Highly recommend.
Jan 31 2017
Pros: Clean, sporty. Could have used someone telling me how to open the trunk, turn on lights.
Mar 6 2017
Easy and fast!
Pros: I walked right up, no line. They had all my paperwork.
Car was waiting in good condition. I was off the plane and in my car driving away in less than 15 mins.
It's a small airport but the service was cheerful and good.
May 2 2017
Cons: Website kept giving an error message so after 3 times entering my credit card details, I gave up. Called the local number, no one took the call. Rented from another company.
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
Nov 22 2016
Pros: Great price and great vehicle! Easy return. Appreciate the pre-checkin to make rental easier and faster.
Cons: Customer service was mediocre. Not rude but not friendly.
Feb 27 2017
Pros: I thought the Hyundai Accent was roomy for its size and
I was able to get 35 miles per gallon. I wasn't expecting
much from the Hyundai but it was actually quite fun
to to drive. Power was fairly good for a small engine
car. Picking up and dropping the car off with Alamo was
very easy at the Eugene Airport. We were in a rainforest
in Oregon and the tires were good, never felt any slippage.
Thank you Alamo keep up the good work
Mar 13 2017
Pros: The car wasn't ready when I got there, but the customer service representative was excellent, and made it up to me. I am quite happy with how things worked out.
Cons: Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!
Sep 9 2016
The car was great, but there was some miscommunica
Pros: The 4runner was perfect for my trip.
Cons: My rental was set to be picked up at 12pm. I had seen a 2pm option but I figured I could make it at 12. Anyways I called in to check and apparently my reservation was moved to another location that closed right at 12pm, and i wouldn't have been able to pick my car up until the next day. I had to pay an EXTRA $100 to move it to another location. Not cool.
Feb 13 2017
Cons: Price seemed like a great deal, but when you realize the facility is not at the airport and add in the cost of transport to and from the facility, ended up more than renting direct with Avis by a significant amount.