Recent Reviews
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- Negative
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9.6
Pros: Friedly efficient staff . Quick check in . Did not have my Rav ,4 , but got an upgrade to an Infiniy for same price . Car was excellent,and I had a quick checkout .
Cons: Nothing ... except the weather
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6.0
Eugene office needs some customer service training
Pros: The car was fairly new, easy to access, the drop off facility at the Portland Airport was awesome
Cons: The counter rep at the Eugene office wa rude, incorrect on several issues and made hiring the car difficult. She seemed to not be able to stand up ever, but sat there ordering me around from the back of her computer screen. The car smelled of smoke and we are non-smokers
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8.4
Cons: Parfum
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10.0
Easy pickup at Eugene airport
Pros: Everyone was super friendly. The car was clean.
Cons: Nothing. Everything was perfect.
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8.0
Pros: Pick up & drop off right at airport
Cons: First time ever getting a Rent-A-Car just didn’t seem to get enough information for questions I asked but all in all it was OK
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10.0
Super easy and quick process
Pros: I rented from a previous big rental company at a different location the week before this rental and the difference was astounding. Alamo was awesome. Very simple and easy process to pick up and return the rental (at different locations), which couldn’t have been more welcome considering the rush I was in to catch my flight.
Cons: Nothing
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8.0
Pros: Good size trunk
Cons: Defroster was not working well so it was difficult to manage the windows ad visibility.
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9.6
Pros: Car was clean and performed great! Staff was helpful!
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10.0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
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9.6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
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6.0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
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8.8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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9.6
Pros: Friedly efficient staff . Quick check in . Did not have my Rav ,4 , but got an upgrade to an Infiniy for same price . Car was excellent,and I had a quick checkout .
Cons: Nothing ... except the weather
review from
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10.0
Easy pickup at Eugene airport
Pros: Everyone was super friendly. The car was clean.
Cons: Nothing. Everything was perfect.
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10.0
Super easy and quick process
Pros: I rented from a previous big rental company at a different location the week before this rental and the difference was astounding. Alamo was awesome. Very simple and easy process to pick up and return the rental (at different locations), which couldn’t have been more welcome considering the rush I was in to catch my flight.
Cons: Nothing
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9.6
Pros: Car was clean and performed great! Staff was helpful!
review from
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10.0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
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9.6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
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8.8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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8.4
Cons: Parfum
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8.0
Pros: Pick up & drop off right at airport
Cons: First time ever getting a Rent-A-Car just didn’t seem to get enough information for questions I asked but all in all it was OK
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8.0
Pros: Good size trunk
Cons: Defroster was not working well so it was difficult to manage the windows ad visibility.
review from
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6.0
Eugene office needs some customer service training
Pros: The car was fairly new, easy to access, the drop off facility at the Portland Airport was awesome
Cons: The counter rep at the Eugene office wa rude, incorrect on several issues and made hiring the car difficult. She seemed to not be able to stand up ever, but sat there ordering me around from the back of her computer screen. The car smelled of smoke and we are non-smokers
review from
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6.0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
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