Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0
Pros: Pick up & drop off right at airport
Cons: First time ever getting a Rent-A-Car just didn’t seem to get enough information for questions I asked but all in all it was OK
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10.0
Super easy and quick process
Pros: I rented from a previous big rental company at a different location the week before this rental and the difference was astounding. Alamo was awesome. Very simple and easy process to pick up and return the rental (at different locations), which couldn’t have been more welcome considering the rush I was in to catch my flight.
Cons: Nothing
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8.0
Pros: Good size trunk
Cons: Defroster was not working well so it was difficult to manage the windows ad visibility.
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9.6
Pros: Car was clean and performed great! Staff was helpful!
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10.0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
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9.6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
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6.0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
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8.8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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10.0
Fabulous service
Pros: Easy pick up at the airport. Gave us a free upgrade to a bigger car. No pushy upselling. Easy drop off at return.
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9.6
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
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6.4
Pros: Nice little car, fairly reasonable price
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
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10.0
Best airport service ever
Pros: Fast, fast, fast!
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10.0
Super easy and quick process
Pros: I rented from a previous big rental company at a different location the week before this rental and the difference was astounding. Alamo was awesome. Very simple and easy process to pick up and return the rental (at different locations), which couldn’t have been more welcome considering the rush I was in to catch my flight.
Cons: Nothing
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9.6
Pros: Car was clean and performed great! Staff was helpful!
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10.0
Pros: Nice ride. Plenty of space. Good gas milage.
Cons: It's not a Ford!
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9.6
Pickup
Pros: Also rep was very friendly and quick to get me on my way. Very good customer service. Will use this location in future.
Cons: We found the lot easy to find but was unsure where to go from there.
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8.8
Pros: Great car, clean, easy pickup and return.
Cons: Price was steep as rates were jacked up even though it was after the eclipse.
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10.0
Fabulous service
Pros: Easy pick up at the airport. Gave us a free upgrade to a bigger car. No pushy upselling. Easy drop off at return.
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9.6
Pros: Well when I arrived my small car was not ready so they up graded me to a small SUV. Awesome!!
Cons: That I had to return it in 24 hours!!
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10.0
Best airport service ever
Pros: Fast, fast, fast!
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8.0
Pros: Pick up & drop off right at airport
Cons: First time ever getting a Rent-A-Car just didn’t seem to get enough information for questions I asked but all in all it was OK
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8.0
Pros: Good size trunk
Cons: Defroster was not working well so it was difficult to manage the windows ad visibility.
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6.0
Very hard sell on unnecessary additions
Cons: Bad customer service. Very hard sell on unnecessary additions when I picked up the car. Verged on untruthfulness. I won't rent from Alamo again. Parking area unlit making finding the car very difficult on a rainy dark night. Incorrect color of car on paperwork making pickup unnecessarily confusing. I called to have it corrected but never received a callback.
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6.4
Pros: Nice little car, fairly reasonable price
Cons: The communication with the people who worked there was atrocious. They told me the wrong date and time to bring the car back (but listed the correct time on the contract), misquoted me the price for towing insurance, would not answer the phone when I called to make a change to my rental, did not record the change I had made by phone, and tried to charge me twice for everything. I don't usually write negative reviews but this service merits one.
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