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Kindness of all staff
Everything was great,staff was friendly and helpful,room was comfortable and breakfast was great Everything was great if I had to have something I didn't like,I guess the hot tub wasn't very hot and had a large amount of chlorine in it..
Every detail is well thought out at this facility. A full size mirror acts as a door for the closet. The night stand is pulled away from the wall to allow easy access to the extra plugs so that you can easily charge your phone and/or your computer. There is an actua wall-mountedl thermostat, not just fan speed control on the under-window air conditioner. The staff are very friendly and helpful. On Wednesday night, there were children seemingly under the age of 5, running up and down the hall, squealing with delight, well past midnight. Clearly, this is on the patents, not the hotel or the children.
I didn't realize that I was reserving under the wrong la quinta and when I showed up at my regular la quinta, they didn't have a reservation for me. They contacted the Euless hotel but they wouldn't allow a transfer. They said because of the 24hr notice policy but it hadn't even been 24hrs since I made the reservation. It was a big client dissatisfier and especially at the end of my day, with luggage in hand and I had to turn around go back to the car, load the luggage, find the other la quinta on my phone and head out again. Breakfast hrs too limited and tried to give me room by elevator, which is a noise issue.
Nice property. Clean. Well maintained. Friendly staff. I'll definitely stay here again.
Clean room, renovated decor, staff was super helpful and nice. The directions and signage were confusing due to anothe hotel being next door. I only saw the other sign. Plumbing in my ro was lacking maintaince
Rooms where not cleaned. First room I found a dirty sock and bugers in the qualt. Second room I was moved to fridge was off and smelt terrible when open stained floor and holes in dressers. The elivator permits where out dated by 8 months. All around it a good hotel gives wyndham a bad name
Do NOT stay here! We were supposed to have a room with a fridge and microwave. That didn't happen. When we got to the room, the sheets were wet!!!! We had no internet service for the entire stay, and after maid service, we had a few items missing from our bags!
Love the look but too much concrete. Rooms are almost like large jail cells
rooms were cool and it was in a cool area. liked it all
Very contemporary style, reminds of big city loft. Furnishings very nice. Huge shower, high end faucets and fixtures. Nice restaurant and bar. Great pool and party area. Concrete floors in rooms. I know it fits the look but it just wasn't exactly what we like. Small think really
It was clean. The bed was comfortable. The exercise room was nice. The staff members were friendly and helpful. Nothing
The quite and relaxed setting Didn't see security on patrol
Hotel had a very a young and hip vibe to it. Different than any other hotel I have stayed in. Very nice. Nothing bad to say.
Enjoyed my stay worth every penny Everything was great can't complain
overall design and look p-tac units were very noisy.
We liked the look of the hotel and that it was not surrounded by busy streets. When we got back to our hotel in the evening, it had 5 cop cars around it. The inside of the hotel was so loud you could not even hear yourself. There was a huge party going on downstairs. It continued on until late in the night. More cops came. The hall was super loud and when we asked them nicely to quiet down, they had stuff to say to us that was uncalled for. We called the front desk to ask them to see if they could talk to the other party occupants, and they never did.
Overall fabulous. Clean, interesting, urban space. Good customer service and even a good restaurant.
The decor! The moment I walked I was in awe. The bar, restraunt, pool area, lounge area, exercise area, and staff were all colorful, fun, and chill! No microwave and frigarator readily available. TV was off center from the bed.
Looking at this place from the outside, you think it is going to be pretty Sweeeeeet! Overall it was, except for the room. Room was clean, but not close to being worth $250 a night. Room was more like what you would see in a 2.0 star hotel. Nothing to brag about at all. If the room was as nice as the rest of the resort you wouldnt be able to say much bad about this place. I would have to say they ARE understaffed for a place this large. Hard to find anybody to help you at times. Seriously, the staff was outstanding if you could find them. However, the rest of the resort was very nice. Actually beautiful atrium area with restaurants (Steak, Italian, Mexican food), good sized fountain, flowers, trees, and other things as well. There were quite of few shops as well bars and sports bars in the resort. They did have a Starbucks in the lobby as well (which made the wife happy as well as the rest of that loooooooong line waiting to get their fix). The water park they have (for guests only) was pretty nice. Adults and kids alike were all enjoying it. They did have a really nice bar there and also served food if you wanted to make a day of it. Overall, pretty nice place The room is a lot to be desired. Stayed at better rooms in a lot CHEAPER motels. Yes, it was clean, but for a $250 a night resort room, I would definitely expect more. A bit understaffed for a place this large. Hard to find anybody to help or even ask questions to, at times. Having to pay $19 dollars to SELF park is ridiculous But then so is $30 for them to park it for you.
Always a pleasure Loud outside your room in mornings. Every employee is a tip whore. Get ready to dish out a lot of cash But they deserve it, ofcourse.
Everything was wonderful
Pool and room temperature in pool area was not heated for enjoyment, too cold!!!
the atrium and restaraunts
The Gaylord Texas was a great stay. We had problems when I got to the hotel (but not with the Gaylord Texan) we called the front desk and they moved us into a larger king size room, large enough to fit two roll away beds for the kids at no extra charge. After this problem the vacation was wonderful. When I booked the hotel room I put down 4 adults where I thought their would be enough room for all four but when we got to the room it was a standard size king room with only a king size room. I was expecting a pull out bed or at least couch for 4 adults. I would suggest showing a room layout for the consumer so someone doesn't get confused with what they are purchasing.
This was a great trip!!! I would suggest this hotel to everyone. It was Christmas Time and the hotel was very festive!!!!
The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect. The only thing I did not like was the confusion at check - in because they could not find my reservation.
I loved everything there was to see and do there. Gorgeous! Everyone was very friendly. The room was tiny.
Room was clean, if you have family there is a lot for kids to do (at least around xmas which is when we went) Glass Cactus club was neat. The pre-check in email asking what your preferences are... DON'T waste 1 minute of your time on that! asked for either a higher room/floor OR a view room... Specifically made a note in the comments that a room higher up was desired.. Got a parking lot, first floor room and the hall was FULL of kids and no parents! Kids were running up and down the halls all day and HALF the night... Also, restaurant staff was not very friendly, lost my reservation and then tried to make ME look like the fool.... But I had a confirmation email to prove the reservation.... So it was just a poor experience.. Staff was either great OR terrible... Grossly understaffed... I know for $220/night it felt more like a "fancy" 2.5 star hotel... I have had much better service at cheaper big-brand hotels and this hotels amenities dod NOT warrant the cost.. I had high hopes for this resort and sadly was let down..
Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport. nothing
The bed was fantastic and it was the best night of sleep we got during our entire vacation. Obviously, it's just a really nice and fancy hotel. You feel comfortable and clean the entire time. Would have loved to stay another night, but the rate doubled the second night, so we had to peace out. :( The staff wasn't terribly nice or attentive. Also, why is it impossible to call the front desk from the phones inside the rooms? Is this just normal nowadays?
It's the little extras. Retractable pen.. . Bathrobe.. . Leaf-shaped aloe soap. .. Extra towels. .. Chilled martini. .. Nice gym. ..Courteous shuttle driver. All in all, royal treatment.
Hotel rate and amenities. Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
I loved having valet parking, help with my luggage and great bed. I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
Overall hotel was what I needed when my flight was canceled due to weather. Spacious rooms, comfortable beds and a bathroom with nice towels. The hotel was hosting the "Texas Foosball Championship" and apparently they were told they had rule of the hotel because they were all over with red solo cups making noise, until 3 am on floor 10 might I add. should also note I needed to be switched rooms when my door wouldn't stay locked properly. Slightly frustrating night when I just wanted to try to get a few hours of sleep before beginning another day of unintended flying.
Clean, quiet even during major storms and tornado watches, this hotel was perfect when American Airlines cancelled my flight 3 times from DFW to Austin.
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
I had an early flight and booked a room at the Westin the evening before to get some extra sleep.... Dropped my rental car off at the airport and it took 11/2 hours for the Westin Staff to pick me up at the airport after multiple phone calls and limited locations that they will pick you up at. Finally got back to the motel about 11:00 so much for the extra sleep as,.Not trusting the shuttle service, (they claim every 1/2 hour) we left one hour earlier so we could assure that we would make it on time...
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
Stayed here because our flight was cancelled. Proximity to DFW. Angelia at Aspen Creek is a fantastic server. Thank you for making this stay bareable. Unannounced $100 deposit, attached restaurant(s) closed has not been updated in a long time. Basic maintenance in the main areas non existant.
When all was said and done all i could say i liked was the bromze statues everywhere and the fact that it had four walls and a roof. While waiting in lobby saw mice running on floor into little holes. Which doesnt scream sanitary especially since this is where i picked to sleep and bathe both begore and after a pretty major surgery. Not only that butbi booked and paid for the room for 2 nights and it wasnt until i got there after a 2 hour drive in Texas Summer heat that they sprung a "by the way all we need now is the $100 deposit for any possible smoking or damages to the room". Dont get me wrong $100 is subjectively expensive or cheap depending on whom you are but id just spent everything i had on my surgery, the meds, food and the fuel to get there and back. I thought that since id paid for the room already there wouldnt be an issue. They were unwilling to negotiate this policy and even though my husband (whom isbin the army) tried to plead our case they did not relent. We even offered to let them bill us after our next payday (which was the friday we were due to check out). They still dod not relent. After seeing thier typical clientelebit was apparent WHY they had that fee ( a LOT of potgead and roughneck type folls to the point where even a few employees werebin front of the building in the drop-off cul-du-sac cracking a stun gun at one another. Finally i had to barrow the funds from my mother as it was already 3 hours after we got to town and i was needing to shower eat my last pee-midnight meal and get to sleep with surgery only 7 hours out. When we finally got to the room we found that there was no fridge or microwave which caused our $30 of food to get chucked, a very hard king mattress with only 3 cheap pillows (for TWO GUESTS!) And both the sink AND tun clogged. So as i showeredbi watched the grimy water pool around my feet with what looked like think layersbof latex tub paint floating around and also blocking the drain... it resembled egg drop soup andbi went to bed feeling dirtier then i felt pre-shower. I wont even mention the number of times the other parrons hit on me in the hallways wheneber my hisband wasnt by myside. And i dont mean, " Hi there you look lovely" i mean, "so you got a man? Dont worry bout him- my room is 4120 ill ahow you a real man." Yeah..... so unless that sounds like fun for you i DO KOT reend this place. OH! I almost forgot, so after begrudgingly painstakingly paying the $100 deposit to ensure we would not damage/smoke in the room we had two employees knock on our door 30 minutes after we got settled (i was already ahowering in my egg drop tub stew) TO CHECK OUR SMOKE ALARMS/DETECTORS!!! Because APPARENTLY thier "system said it shows our alrm going off." My husband had to go down to the reception desk and complain because we BOTH could see them trying tk setbup an excuse to NOT return our deposit! BLEEGGGHHH i DO NOT, i repeat D.O. N.O.T. recommend this sh*t hole... Which is a shame because to look at it you can see how it was probably a pretty upscale place back in the 70's or 80's =/ SORRY FOR TYPOS
I never showed up
Not a very friendly staff. Elevators were not working properly, room key didn't work.. Felt like I didn't wanna touch anything. Very dirty. Didn't even want to touch the carpet in the room with my feet. People there were very scary. People sitting outside the hotel door, seemed very trashy. Didn't feel safe. Even the room number was written in a sharpie! Very unprofessional. Need to work on the cleanliness of the hotel.. Right when I walked into the lobby it had a strong odor.. Strong bleach odor, wasn't very pleasant or welcoming
The lobby We found BED BUGS!!! THEY DONT EVEN HAVE AN IRON. It had an UGLY ODOOR SMELL FROM THE ELEVATOR ALL THE WAY TO OUR ROOM.
Bed linen was dirty Tv was broken and didnt work Hotel very outdated....looks nothing like the pictures online
Bed was comfortable The hallways and do Floor were super dirty looks like the cleaning crew all went on strike
Location to DFW Great Cost Felt dirty Hallways were dirty Water leaking from ceiling in bathroom
It was perfect for the weather and it would be perfect as a family getaway or couple getaway. The staff in the morning didnt notice me or pay much attention when i spoke to them and the night staff gave me quick answers as if not wanting to talk, in all CSR jobs a smile should be practiced and friendliness for your guests to feel welcomed. The shower was not cleaned properly, I found body hair all over it and my door kept getting jammed, I wasnt able to get into my room the card reader was broken. Other than that the place is gorgeous!
Nothing Everything the room and bathroom was dirty
Dark creepy and shady looking people
Nothing There was a mouse in my room it woke me up trying to eat my food. I went to the front desk and they had nothing to say. Didn't apologize or offer to rememdy situation other than change my room. I need the sleep so I stayed. Would never stay again or recommend.
Very comfortable room. Trevi's restaurant was fantastic. Grout in shower needed to be replaced.
The hotel was very nice, big, beautiful and wonderful location. My only problem was that the heat was not working in our room and the temperature outside was in the 30s that night. I woke up feeling extremely congested and realize my friend increased the heat to 89.5 degrees and was still sleeping in her pullover because the room was so cold. I didnt call maintenence to report issue because it was 4 in the morning when i realised the vents was only producing cold air and we were only staying one night. The girl at the front desk asked us how was our stay and i mention the temperature in the room. She asked if i reported last night I told her no. I have been fighting a cold since staying in this room. Other than that I would go back but I hope that they take the time to make sure thermostats are working before assigning guest their room. Also checkout is a 12pm two different cleaning ladies knocked on the door twice between the hours of 7am and 11am. Obviously, we hadn't checked out why were they knocking on our door. I worked in the hotel industry before and cleaning service knows which guest have checked by a reporr the front desk provides them. Other than that very nice hotel and the pros out weight the cons. You will not be disappointed especially since the hotel has a restaurant and popular bar. Also reasonable price resturant non chain food are 10 minutes away by car.
Wanted to add that management and staff were above and beyond accommodating . The double beds are just to small.
The suite I had was great! A well appointed room in which the bed was situated to look out the window. Room service was great. The food was good and a lot of choices that were not terribly expensive. I liked the bathroom had a shower separate from the tub. I stayed in my room and had a wonderful stay. I would go again. The Mokra spa that's attached to the hotel was also very nice. If you are a runner there is a 3 mile course that goes around the lake next to the hotel. Getting to the gym was a hike, think finding your way around the hotel in the Shining. Going to the lower levels of the hotel the smell was rather bad. It smelled like sewage. However, when I got to the gym it was a really nice gym for a hotel. It was large and very clean. The locker room was much better than expected. It housed a dry sauna and two showers. They had amenities such as toothpaste, mouthwash, and feminine products available.
The customer service was excellent! They were very eager to help in all our needs. We were very impressed and would stay here again.
Staff was courteous and changed sheets upon our request, after we noticed stains and discoloration. Location was good. Filthy sheets and comforter. Stained and discolored sheets. Business center requested credit card to use computer, and charged to print when it had technical issues. Expensive snack bar in room. No Continental breakfast. Rooms need updating
Great location an staff was very helpful
Just overall friendly people and clean. Plus one of the most amazing place to eat in DFW is less than 1/10 of a mile from here! All male staff?!?!?
The hotel was very nice and the staff was very nice and professional The price didn't match the room size also while I was there I didn't get much rest because there were a group of young teenagers in a room next door who kept making noise and going in and out of their room each time someone left out I could hear mind you I was there to enjoy and spend time with my fiancé before she left for California
Too expensive for the money n everything coz money there may be just for the rich people don't know what to do with their money staffs there look down on us coz we didn't wear fancy clothes or name brand bags will never go back there even I have so much money ... Nothing to like
The most comfortable beds ever and the best pillows. The balcony overlooking the pool made us just stay in and order room service. Want to find a reason to come stay again. Everything was just great. No complaint.
Outstanding 5 star property, lots to do on-site. Obviously, very expensive.
Evening Reception, and The Breakfast! Room AC wasn't the best in the bedroom. The entry to my room air seemed to circulate well, but the room got hot at night.
The staff were great! We had a group of teenagers camped in front of a broken vebding machine. After I informed the staff they promptly restocked the vending machine and fixed it. A few cons, as with anything. Overall, the hotel has a good location and I would recommend this hotel to future families passing through DFW. The sofa bed was extremely uncomfortable for my children. In addition our room was very warm. We set the thermostat as low as it would go and we still could not get the temperature below 71. Since we were only there one night we did not have it looked at. However given the attentiveness the previous day I have no doubt it would have been looked at promptly.
The room smelled like smoke.
The room was clean in general. It was close to the airport there's a shuttle that brings and picks you up. For the price we paid it's totally ok including breakfast. The receptionist wasn't friendly and the towels weren't clean even after they got changed. Sheets were stained.
I like the shuttle service (24 hours/day at 30 minute intervals), as well as the breakfast: not just the usual crappy continental breakfast, but sausage, biscuits and gravy, do-it-yourself waffles, and more! My tub didn't drain. It's not a big deal since I took a shower and so only a few inches accumulated. Still, it makes me wonder if the hotel, which is indeed aging, has plumbing issues. Also, ask about discounts. I thought I got a good price ($57/night after taxes) only to find that others were staying there for $40-45/night (they made verbal requests for discounts, rather than using the internet). This hotel would be a steal for $40/night. For nearly $60, I felt it was slightly overpriced.
Location and breakfast Very small and noisy air condition.
The service in general: friendly and helpful staff, did not have to wait long for shuttle, breakfast was filling. N/A
Great cuatomer service Some prostitutes outside
Cockroaches were found in the room.
THE FULL BREAKFAST THEY DIDNOT CLEAN ROOM SECOND NIGHT
I enjoyed the breakfast and the staff was super friendly. I got exactly what I paid for. I was looking for a place to lay my head for a night, no frills, safe area and close to several venues. The rooms could have been nicer but for the money I paid it met my expectation.
The room took care of our basic needs. However it was extremely hot in the room everyday and the AC unit did not blow out cool air. The hotel needs updating badly. It wasn't the worst stay but I would not stay at this hotel again.
Staff was very pleasant and the van service to and from the airport was timely and helpful. Thin walls made it easy to hear everything. Not the cleanest or newest.
I was without power for 5 days when I checked in. They allowed me to check in at 1030 so I wouldn't miss the cowboys game. I called multiple times with questions, Michelle was friendly, patient, and extremely knowledgeable. There were plenty of fast and casual food options within 5 minutes of hotel. They took an extremely stressful weekend and allowed it to end peacefully. Literally nothing except the overly high non refundable pet fee. I wasn't able to bring my dog bc it would've doubled the price of the room.
Great room space. Food is very good The location doesn't offer much other than proximity to airport. Airport is very close.
Engaging friendly staff, perfect location for my needs, close to DFW, easy access to major area highway. would like to see expanded menu at restaurant, but hardly a big negative
Our room was on the first floor and we loved it's location. Thanks N/A
This property delivered a good value for a quality hotel during a major event - state fair plus major football game. The location was convenient.
The hotel was very centrally located to the places we wanted to go. It was very clean and nicely decorated. Very sleek and modern and very comfortable.
Continental breakfast wasn't offered.
Location in proximity to where we wanted to go. Staff was friendly. Room service was good. I paid neArly twice the rate of a 3-star to get executive level amenities. We ended up in a normal king room. Not sure if that was a mistake or their definition of executive level.
Friendly staff, I love the tennis courts and want to visit again to use the outdoor pool by the lake. The proximity to shopping is nice and very close to the airport.
In desperate need of updating! First room had a carpeted head board!
The room was very clean and comfortable.
Love the laminate flooring, hate hotel carpet. Outside old inside clean and newer. Enjoyable stay.
Excellent location very close to DFW Airport There were small cockroaches in the room and toilet !
If youre looking for a place to spend a few nights while youre travellingn into dallas or other areas, it gets the job done. It even has a pool. Lots of fas foods around to grab a quick breakfast or late dinner. Cigarette smell in the room when we got there. Besides fast foods there is nothing to do around it.
Indoor water park is included with your stay. We have been going to the Great Wolf every December for 9 years now. Our three kids have always enjoyed our stay here until this year 2016. Sadly this location is in decline and needing to be running at 110%. Staff very sweet and apologetic, but apologies don't get me my full experience for my dollar. Our room was not ready at 4:00pm check in. It took 2 hours and 23minutes to get our room. The Hotel did not offer anything for this inconvenience, I had to ask. (We we're not the only family who's room was not ready...many others were being told the same thing.The 2nd day 1/2 the water park rides and pools were closed. Disappointed this year. Reconsidering our trip next December. Might start new tradition.
fun place for kids and family oriented, great location I'm grapevine, tx. this time we had a great view from our room and really liked being on 4th floor, easy access to lobby and the resturant! and we were close to the elevators! beside the room being very expensive the food and drink especially by the pool area was very pricey! the lines were long for the kids slide! the carpet had few big stain on it, we went there last year and they changed our room because the carport had several stain on it! i also wish the kids can use the wifi for their x box live, when i called the front desk they said they don't have that option any more for the video game! my boys were a bit bummed out! but overall they had a good time!
The water park was a lot of fun for my little one, I do think that it can be kept cleaner though. Dirty floors and towels. There wasn't much to do besides the water park that didn't require tons of money. Besides the magiquest there wasn't much to do and we didn't even do that because it takes on average 3-5 hours.
We absolutely loved this place!! We will definitely be back for more!!
safe and well managed water park with LOTS of lifeguards. integrated room-key/payment system on adult wrist bracelets works everywhere, including vending machines. very expensive, $65 dinner buffet, $60 breakfast buffet, plus tips for a family of 4. Magic quest scavenger hunt game $30-$50 per child. Parking is difficult.
First and most importantly, my children had a blast. My oldest loved the slides and the younger two enjoyed the pools/play areas bot inside and outside. As parents, we liked the outside area better for less chlorine smell and burn. The staff was very nice and attentive from the front desk to the cleaning ladies to the lifeguard and activity leaders. The front desk gave my son a special birthday wolf ears and a token for a free ice cream since he just had his birthday. There was a lot to do besides just the water park which was nice. Our room was clean when we arrived and that was the first thing we checked. I read reviews of crumbs in beds, bed bugs, mold in the bathrooms and so on so I was very nervous about this. But our rooms were great. We loved that they had starbucks right in the lodge! We only got lunch items from the Lodge and went out to dinner off property but we didn't find the food to be that bad or overpriced. My suggestion would be to order a whole pizza instead of slices and just reheat in the microwave for following days to save a lot of money! We also purchased 2 refillable cups and used them for the whole trip which was nice. I was also happy that they had salad options for us adults who didn't want to go overboard on unhealthy choices. And for those that are really on a budget, the rooms have a mini fridge, microwave and coffee maker. We brought breakfast and snacks and even brought our own toaster from home. You can eat whatever you want in your room instead of buying everything there. All of the guests that we had interactions with were nice and also seemed to be having a great time. The location is great with a grocery store, restaurants and entertainment nearby so while you may be tempted to never leave the hotel, you have many options around. If you forget anything don't worry, they have a lot of clothing, toiletries, bags, bathing suits and so on for purchase right at the lodge. You never really need to leave if you don't want to which is great for people who take a flight there. As some other reviewers mentioned, there is a strong smell of chlorine in the inside part. But honestly, this is expected and similar to every indoor pool I have ever been to. But for this reason we spent most of our time at the outdoor section. Renting a cabana is very expensive. Apparently the price changes daily but when we asked it was $170. We were able to find some shaded seats although they are a little hard to come by. Other people mentioned rust and I didn't see it until I waited in line for the slides with my oldest son. There is some rust along the stairs and on the doors to the bathroom. Did I ever feel nervous about it, no. It was NOT rusty nails sticking up all over the place that a kid could easily run over and get hurt on. It is a very moist and corrosive environment so it is bound to happen. Would it be better if they fixed it, yes. But again, I wasn't too worried. The water in our shower would have pockets of colder water come here and there, again not the end of the world but not perfect either. On the flip side, the sink water in the inside downstairs bathroom was incredibly hot, I had to collect the water in my hands and hope it cooled enough to then rinse my kids' hands. They have a candy area right by the refillable drinks that my youngest was attracted to and we had to keep on pulling him away. One of my children has type 1 diabetes and a gluten allergy so we try to stay away from candy, sweets and bakery items for the whole family when we are with her. The placement of this candy and lack of alternative items made for some sour moments but luckily I came prepared with snacks of our own.
I love the waterpark and our room EXPENSIVE, not just the rooms but everything at the lodge is way overpriced...Who has valet parking at a place advertised to be a family hotel, come on now....The waterpark is the only thing included with your room rate, beware of all the add-ons! If you are a Harry Potter fan you will love the hotel but bring your wallet because to play the game it will be roughly $80 per person - Note that's more than admission into SIX FLAGS...just sayin!
Nice hotel, clean room, solid stay. Recommend the upgrade to concierge level. For the small additional charge, received great breakfasts, nice 'happy hour' snacks, plenty of good soft drinks, water, etc., and even cookies at night.
overall I rated the hotel excellent, the front showed great hospitality and very respectful. room service great and on time. the only opportunity was the staff in the gift shop not so friendly did not speak just rang you up I could have went to 7-11.
This is a great hotel and convenient to everything in the metroplex.
The rooms have been recently renovated and the hotel is convenient to DFW Airport, Grapevine, Flower Mound, Southlake and Irving. I used the fitness center and it's well-equipped and well-maintained.
The room I got was very cool! It was layed out with some odd angles and pieces of furniture that fit those spaces (eg, a comfy chair tucked in an angled corner), and was very well furnished (flat screen TV, very comfy bed, desk, etc.). The fitness center is one of the better hotel ones I've experienced, with 6 treadmills with individual TV monitors, plenty of other cardio equipment, and free weights. The indoor-outdoor pool is very nice as well. The hotel is very convenient to the DFW airport and surrounding areas, and they have a shuttle that runs to the airport. The staff was very helpful and went out of their way when I had a need. I will definitely stay here again when working in Dallas.
Clean, comfortable, well appointed room. Like the range of food options - convenient snack bar in lobby, food in sports bar was better than expected, didn't try the fancy restaurant or room service. The food catered for our business meetings was quite good. Helpful staff. My room was on the side of the hotel next to the highway and I found the traffic noise a bit disturbing. If this sort of thing bothers you, you might request a room on the non-highway side. The fitness room was ok, and the pool was well designed indoor/outdoor, but had enough leaves in it that it seemed dirty to me so I didn't use it.
Was on business in the DFW Airport area and found this hotel to be excellent. The rooms were big and clean, and mine included a comfortable chair and love seat. The fitness center was very good by hotel standards (individual TVs on the treadmills) and the indoor/outdoor pool was cool. Since the rooms charge for Internet, I went to the lobby to use their free wireless service in the evenings. I would recommend this hotel for sure.
Shuttle drivers were extremely helpful and friendly
I would stay there again. The Staff is helpful and clean room's
Oh My, What a hotel! I Laid down on this bed and felt like I was in Heaven. ( No disrepect to Starwood but this is the ultimate Heavenly Bed) What a room - Plugs for all your electronics. Coffee in Room and really nice bathrooms. Lobby has been remodedled and is a true gathering place- Fantastic!!! If you must stay out at the airport DO NOT STAY ANYWHERE ELSE!
The automatic revolving doors to the hotel were broke and there was only one instance during the four days where there was someone avaible to assist with opening the heavy door. The rooms were very nice and he beds were very comfortable.
Not pleasant hotel.
extra space of meeting area power outlets not working
The beds are extremely comfortable and the staff was very discreet and respectful. Swimming area was closed until further notice. Location was unexpected. Pictures online are a bit misleading. And the door does not seal so you can hear EVERYTHING that goes on.
The front desk staff was friendly and helpful. Cleanliness. Mold on curtains. Mold in shower. Towels obviously not clean - hair, stains, & cologne on them. Sheets and pillowcases also had stains on them.
Cost and staff
Location to airport. Hot tub not working and appeared for sometime.
Room was clean and spacious. Staff was fantastic, especially Kevin on the night shift. Breakfast was very good. Pool is very small, 3 feet deep the entire way. No hot tub
Friendly and helpful staff!! Prompt service Room needed a little cosmetic maintenance. Wasn't much hot water at 4am when we checked out
Pool closed and exterior door to parking was not working has to use front entrance in the rain
The bedding was good Had 2 rooms reserved we got there and got yhem across the hall and one thr a/c wasnt working so then we had to put our teenage at end og hall. The shower had mold in all 4 corners and there was not shampoo conditioner or anything in room.
Restroom seem outdated
The air conditioning in my room did not get below 74 degrees, This is completely unacceptable to me. If I knew that, I would have never stayed at the hotel. The staff were friendly and the hotel was clean however very old with very old furnishing.
Room was large and comfortable and very clean. Overall, the property was great. We were traveling with our teenage sons, so needed extra room and thought the suite with the sofabed would be a great solution. Room was good, but the sofabed was terrible. Sooo old, uncomfortable, with many springs poking through the very thin mattress. Even worse, there was disgusting, large brown stain on the mattress. Have to say we were grossed out!! Love the concept of the suite with extra space for families with older children, but the sub par sofabed ruined for us what we were hoping would be a perfect solution. We have been a decades-long Choice Hotels customer, but will probably check out other chains that offer suites next time.
This place was excellent. It was home away from home (a place you could appreciate the minute you stepped through the door.