Unbelievable surcharges - including an absolute li
Pros: Car was just as described - new, clean, satellite radio, great amenities. Quick check-in process and friendly staff.
Cons: When I returned my car in Houston, I was billed $166.03(!) for fuel service. When I asked why the charge was so high upon dropping the car off in Houston, the Budget rep told me they bill at $10.00 per gallon, but I had more than half a tank remaining, and the Dodge Charger.'s fuel tank is only 18.5 gallons!
Overall, I paid a total of $543.95 on what was quoted to me as $206.59 including all taxes, surcharges, and fees. These surcharges, particularly the fuel ripoff, were an enormous slap in the face and I will NEVER rent from Budget again.
Sep 11 2016
Cons: They charged a fuel camount even though we turned it in with a full tank.
Sep 25 2016
Do not rent from Budget at DFW in the middle of th
Pros: The car itself was very nice, and very comfortable (higher class than we usually rent).
Cons: Budget (and their partners) are not actually 24h at their DFW location, all the partners go through AVIS during the night... so yeah, waiting an hour to get a car at 1 am (followed by 2 hour drive) is VERY painful. I made some remarks about it to the agent, but both him and us were frustrated; nonetheless, they ended up making some unacceptable comment.
Sep 27 2016
Awesome Customer Service
Pros: I arrived in Dallas at 1:09 am and Budget was closed, but they had a sign to go to Avis counter and my reservation was ready when I arrived at the Avis counter.
Oct 23 2016
Long line, no staffing
Cons: They had two people at the counter and 50 people in line. How do you not know how many reservations you have and staff accordingly. I made a reservation with another company while waiting in line and paid $20 more, but it was worth it.