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The pool and steam room Service at breakfast, need more staff to serve at tables and fill up the buffet
we were annoyed by the fact that the spa was closed for refurbishment and nobody bothered to tell us about this, part of the price we paid was for the spa and that was the main reason we booked this hotel. the staff seemed unconcerned and told us tha facilities had closed sooner than expected. am sure they would of still had time to make phone calls to customers advising them of the situation. i would never go back. it totally spoiled our evening
the room was very comfortable the choice and quality of food was excellent
Staff welcome very good. frienliness generally was good Noisy guests in corridor - happy chatter, but ladies can be noisy(post wedding ?). Otherwise - no problems.
The rooms were nice and bed very roomy, which we like as we have a superkingsize at home! We were a bit disappointed with breakfast, service could have been better!
Helpful service e.g. checking in early and putting my baggage in the room. Also helping us to the car with wedding presents on the Sunday. No.
this hotel was terrific very helpful reception staff great staff in leisure & fitness centre brilliant hotel very relaxing ******highly recommended*****
We attended a wedding in the hotel and we were allocated a lovely room with an enormous bed. it was great.
Quiet and good breakfast Room service very expensive
staff assistance and service given was excellent
Staff friendly, Rooms clean and well arranged. Car park a little cramped.
Very nice meal in restaurant
The bed, best yet! Everything else, the food was the worst I have ever tasted. The staff were very miserable and although the hotel had been redecorated the interconnecting door I had in my room was too small for the frame so I could clearly hear the guy next door snoring all night. How can someone charge £10 for a three course dinner and then charge £9.50 for a breakfast?! Charge more and buy better ingredients.
I liked the fact the hotel had a park situated opposite. I was able to take my two one year olds there to play whilst we waited for my husband to finish work. We later enjoyed a lovely meal in the restaurant, followed by a few driks in the bar area. Staff were supportive whilst we pushed our boys in their pram to get them off to sleep. The cleaning staff and breakfast waiting staff were lovely.
The beds were very comfortable Paid for b&b but arrived 3mins late for breakfast and refused! Brought one white, one brown slice of toast. Nothing else
public areas were well decorated and attractive The rooms were too hot - not enough ventilation flowing through
availability of all Sky Sports channels on room TV limited choice of breakfast. It was either full Scottish or nothing.I was offered kipper "s" as an alternative and was disappointed to find one tiny kipper on the plate when delivered.Why not have smoked haddock and poached eggs ? I also asked that my toast be provided after eating the main breakfast as I like to eat it hot but this request was ignored
Convenient location. Cheap! Food was decidedly average but expectedly due to the price!
Proximity to Callendar House and park; friendly staff; excellent breakfast; free parking; free Wifi Rooms a bit old and tired, but still comfortable
Excellent staff, food and location. Rooms spotless and fresh. Nothing was too much trouble.
Good value 3 course meal at the restaurant nothing
Staff were always pleasant & helpful. Generous breakfast. Weekend party in function room below room until midnight with disco!
I liked the fact that it was close ot the centre of Falkirk
It was well placed for the centre of Falkirk and easily accessible to the roads network for travelling elsewhere. No, it was fine.
Staff were great
My room was modern, with good amenities and seemed recently refurbished The bar and reception area's are tired and in need of refurbuisment - they did not do justice to the room standerd's
The breakfast that was included was very good. It included hot and cold dishes and drinks. The hotel was quite noisy. There was a wedding on while we were there, and as there is no fan ventilation in the room, we kept the windows open for fresh air. The wedding guests and their celebrations kept us awake until the early hours of the morning...not what you want after a day of driving and a full agenda the next day. Interior noise was also a concern.
Excellent chef . Can't possibly do dinner at £10. Feeling that Tommy Sheridan might appear at any time
Lovely atmosphere,good meals and attention from staff excellent Our bedroom could do with a paint and the upholstery being replaced
Food; Accomodation: Grounds. Would have prefered slightly smaller room, with slightly larger en-suite.
We enjoyed time to chill out without the kids. It was very romantic and the food was fabulous. The restaurant.
Staying in a castle Rooms were poorly decorated and sparse. Not what you would expect from a castle. Additionally the food was very bland and highly overpriced for the descriptions. Not what I expected from a 4star resort and spa.
the staff were particularly helpful during my stay however the food was by far the highlight my compliments to all involved it was the perfect choice of location for the wedding
food good castle rooms old fashioned and depressing, however asked for change to main hotel rooms
Spacious comfortable room looking out onto lovely trees and countryside.
We had booked in for one night only Didnt arrive until very late at night, staff were very pleasant and welcoming.Deductions were made because we were unable to make dinner reservation, this was very much appreciated and also part of the reason we booked up straight away for february 2011.We enjoyed the short time in the hotel wished we could,ve stayed longer. We had stayed in Raddison Blue in Dublin in september and the difference in the staff and courtesy was chalk and cheese. only that we had such a short time there
The food was excellent and the service was very good. I felt misled as I expected to be staying in the hotel, rather than a modern complex near the castle. The view from our room was of dead weeds, which was frankly quite depressing and not what I expect from a 4-star hotel.
The peace and quiet
attended a wedding not enough towels
My second visit because the staff at this hotel are both helpful and friendly, and the hotel location is ideal for access from the motorway. Our room was large and we had an extra bed assembled for a last minute traveller on this occasion, cost £15, she reported it as comfortable enough. Breakfast was good at the hotel and evening meal, the previous night at nearby Wallaces, excellent. Nothing
The Wallace Bistro was excellent.Friendly courteosy staff and good quality food A liitle more assistance on arrival would have been welcomed
The Staff were so friendly and supportive(went for a funeral). Food was excellent and rooms were really special. Nothing
I stayed in the garden wing wich was lovely and quiet - no late night noise. Slow bar service.
friendly staff,clean room,all sky channels We chose the hotel on the basis of the photograph and were very disappointed to be staying in an annex
I wasn't aware that the main restaurant would not be open on the night I stayed (Sunday). Would have affected hotel selection
Made to feel welcome and the helpfullness of the Senior Receptionist
was there for a wedding and stayed only one night but had a very comfortable and enjoyable stay.
Comfortable room + excellent breakfast.
Very pleasant place to stay, convenient for Grandsable where I was attending a Funeral Apple trees over the car park
Staff Rooms all design at the expense of utility
Good Room, Excellent bathroom - Free WiFi Poor Breakfast - Expensive for cereal and toast
Excellent work area in room with free wifi made business use very good. rooms were a good size and well appointed. None
Room was excerlent. Breakfast was a big let down
value for money - modern hotel-"box" like Formule 1 close to highway No private shower or toilet
Hotel was fine for one night but basic and would not be best for more than a single night. However bearing that in mind it was great value for a place to sleep (under £10 per person) None
The new refurbished onsuite room was clean,warm and had everything that i expected, the room and onsuite was cleaned everday during my stay, it had free wifi and and nice 40" wall mounted flat screen tv. The shower was extremely powerful to the point it was uncomfortable but the manageress said that was being looked into, there was no coat hangers for shirts,jumpers,etc and when i asked they said they were not supplied with the new refurbished rooms??, you could also have use of a iron but there was no ironing board which i could not understand the logic in that.
it was a nice place thanks nothing
convenience of locality room was not cleaned, toothbrushes and toothpaste from previousguests still in room
the staff were very helpful and hotel was clean and warm well done all i liked my stay
close to office staff need to make fuss over people staying there no one ask me if the room is ok
well i was working up there and all i needed was a clean tidy and warm room
price shared toilets/showers - insufficient for number of guests
Comfortable nicely decorated rooms. Convenient for my meetings in Falkirk. Food was overpriced and not very good
the rooms were very nice & the staff were friendly
Excellent room. Great food in the restaurant and at breakfast. Great hotel for a stop over. One of the best hotels stayed in this year.Great atmosphere
Clean and tidy.With very helpful staff.Very good breakfast.Will be staying here again.
Comfortable and near to athletic stadium Food could be better, eg kippers were over microwaved not grilled, did me at the time
The staff were genuinely very friendly and the food in the bar was above average & reasonably priced. Our dogs were made most welcome. There was no bath only a shower and had booked executive double room but was given twin on arrival and was told most rooms are twin but the room was really big, clean & comfortable so we did not ask if there was a double available with bath.
Freindly staff, good meals, very clean & comfortable rooms No
Good size room and good food No bad points