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Lovely town and excellent food Shower in hotel was poor, needed new shower head
The bed They forgot to deliver our newspaper on the second day
We had a large room and staff were very friendly. Shower was not very powerful and the bathroom was cold. The full English breakfast was a bit small.
upgraded to enviable room, it was fanastic especially the bath, ate in the hotel restaurant and that was superb too.We were treated like royalty. The hotels location is second to none car parking is a problem
Comfortable rooms - good media facilities (telly, DVD player, CD player, bathroom was good. Excellent refurbishment of hotel. Breakfast on Bank holiday was poor with a full hotel the buffet was not replenished adequately and service was very slow. Lack of 'care' and personal service from staff. Rather expensive, for room size, breakfast should be included in the price.
It's location - so close to the shops, restaurants and catherdral. Plus, the hotel just felt nice. Although the staff were really polite when checking in, they then ignored our entrances and exits through the lobby thereafter - a good evening every now and then would have been appreciated. The bathroom was also a little sub-standard given the cost of the room.
The bed was very comfortable The fact that you dont provide a 'full english' breakfast
Really good service. Even to the point of giving us a free glass of champange as it was our anniversary Parking is not grat although they will give you a discount on public car park fees if all the car parking spaces are full
Disappointed that the fire alarm went off twice, no hot water in the morning, and they only took off 20% off one night of the hotel bill. Besides that it was good
The beds, the beds, the beds!! Simply the best beds ever. Beautiful interior design, luxuriuos without being pretentious or over elite. Every single thing in this hotel is considered with the customer in mind and makes for the most enjoyable stay. Will always stay there when in Kent now. About time canterbury had a hotel of this standard. Nothing.
Can't beat the location. Front desk staff were very unprofessional. One man at the front desk argued with me when I complained about a slamming door that kept us up all night, rather than trying to help! I had to investigate myself to solve the problem. Staff could use some lessons in hospitality. Also, I had to ask for my baby's cot 3 times, before it finally arrived at 10PM.
Excellent staff - the 2 guys are extremely friendly and helpful and making an enormous effort. The rooms were well decorated. Lumpy bed on 1 side. Shower going hot/cold.
The hotel is in a lovely location and the rooms are comfotable and clean, There is a nice bar and lounge area. No bath in the room and a very small bathroom.
The family who run this hotel are really trying, it is a new venture and they deserve to succeed. They are friendly,cheerful and helpful. The dining room is light and pleasant and breakfast was very good. Our evening meal was of a fair standard and value for money. If I had not previously booked and had just driven up to this hotel I would not have even entered,it does not look like an hotel and the surroundings are rather derelict as this is part of an older hotel that was destroyed by fire. However I would have been the loser. They still have some way to go getting things quite right in the rooms (mirrors and electric plugs etc and no glasses in the bathroom) but these are only minor.
Room provided all required facilities. Large comfortable bed. Good service and quality of breakfast. Parts of the room were not warm enough. Lighting was not adequate/appropriately arranged to support working at the desk.
Very helpful staff, they have made a real effort with the new rooms. Very pleasantly surprised and will come back again.
Newly refurbished rooms. High standard of cleanliness. Ample free parking. Polite and helpful staff. Good selection on breakfast menu which was very tasty. Good location, situated in nice quiet parklands just a few minutes drive from Faversham town centre. Not enough wardrobe space. No chest of drawers for clothing. Poor lighting in bathroom and no shaver point. No clock or phone in room. These are only small points which may be addressed once refurbishment is complete and did not spoil our stay at all.
Great location, nice quiet countryside, lovely hall and bar, nice food, very welcome, worth a visit but check events there, doing a few and might be worth booking in for! Room was cold, when arrived.
Reception, restaurant,views and peace and quiet. Bathroom.
The room was very well decorated and furnished. We received perfect customer service - even from someone carrying a pot of paint!! The room was quite cold when we got there but after the heater had been on for 15 mins it was cosy!!
The receptionist was great and enthusiastic. Bed was comfy, room was small but the shower worked..so all in all quite a comfortable stay. The mug in the room for tea/coffee was really dirty.
Clean, spacious and comfortable room. Not too far from the city centre. Staff friendly and helpful.
easy to get to, good basic price for a good basic hotel, staff were very friendly Hotel rooms were spotless, but stairs were a bit worn and dusty
staff very friendly lovely clean warm room very relaxed nothing
Comfortable bed. Good sized bathroom. Narrow room with little space at foot of bed. Traffic noise. Lack of furniture (bedside cabinet only one side of bed). Noise from other guests in corridor.
The rooms were spacious the bed comfortable but tired looking. But we enjoy staying here.
i had business meetings and fount that the hotel was very close to the main A2, ut also walking distance to the centre of Canterbury.
Room was too warm and could not adjust the temperature
The excellent staff were both welcoming and helpful, genuinely happy to welcome us to Canterbury
The Victoria Hotel is in a good location. The staff and the restaurant are the winning points.
The staff were very freindly and helpful The room was more basis than advertised on their website
Very comfortable room, nice and warm during an extremely cold weekend, well placed for a walk into Whitstable and trip to Canterbury.
Location on the seafront The hotel never seems to be "finished" in terms of refurbishment. Having stayed there 3/4 times either decoration of room or refit has not been completed..
Location, good breakfasts Hotel rooms somewhat outdated
On the seafront and within walking distance fom the raiway station and a short bus ride to Canterbury this was an excellent place to stay while visiting my elderly relatives. The room was clean, food was good and the staff were friendly.
I loved the relaxing nature of the hotel,lovely staff great bar, fab breakfast. Great sea view. No
The friendliness of staff and the way everything about our stay was explained to us Noisy people outside the bar late into the night.
Excellent breakfast and friendly staff. Sea Views, fresh air and easy parking. Pleasant parade of charity and antique shops in Tankerton. Confusion over lack of sea view. Hotel maintained messages put on booking.com are not received by hotel. Eventually sorted out.
the room was pleasing and a comfortable bed. yes, the refurbishment meant that the facilities were not up to standard, especially a make-shift restaurant with no windows/outside light.
Breakfast Hard Bed
Staff, much like the people in Ashford, were very nice. One of the front desk staff gave us a great recommendation and directions to a fantastic indian restaurant. Rooms are definitely not of the standard one would expect given the price and star rating. To say walls are thin is an understatement. Every noise from corridors and neighbouring rooms could be heard - including bathrooms. Rooms have been decorated, but are not maintained well - lots of large cobwebs and handle fell off door of the second room we were moved to (given the excess noise in the first). Second room whihc was a non-smoking room smelt badly of stale cigarettes. While staff/food were excellent, we could not ever recommend this hotel to anyone looking for a nights sleep. Also disappointed that our request for a room at end of corridor / very quiet room, did not get transferred from booking.com to the hotel (according to the hotel).
Only ever stayed for one night many times prior to going and coming back from Spain via the tunnel. Comfortable beds, nice rooms and a good shower (makes a change not to have water all over the floor like many hotels). Breakfast is a feast and hot, dinner at night is also good will be back.
I only stayed for the 1 night but found the staff friendly and helpful. I relaxed in the pool area and enjoyed a good nights sleep before my meeting the next day.
very comfortable room lack of facilities during renovation and particularly concerned for the large number of elderly / infirm people who had to climb stairs due to their being no lift available during the refurbishment.
Food rooms and curteous staff
All of the staff that we met at Ashford where extremely polite and friendly with a very professional manner. Very small point. The fantastic bathroom was let down by the stickers that had been stuck on the tiles (crooked) providing information and warnings.
The evening hotel staff were extremely friendly and we were not rushed at all during our meal I cut my foot in the pool area on a two pronged black 'tack' and had to get some first aid assistance - didnt seem to really be 'on the ball' but did give me spare plasters. Staff did not give the impression they knew how to use the stairlift down to the pool as my mother needed to us it and it took ages whilst they experimented with the different buttons and during all ths time everyone was watching my mum on their and couldnt get past and this was embarrassing for her. Under the DDA Regulations they should be totally prepared to accommodated customers with mobility impairments
Good restaurant with well prepared food Shower in the room was almost impossible to adjust
Plenty of room to move around. Bed was comfortable and the Breakfast Superb! The Toilet roll rail was loose and the TV had only the basic five channels so definatley needs upgrading to have the Freeview Digital Channels! And coludn't get to sleep until after 11pm when the pub closes.
It was a nice character building. Cosy The room was at the front on the street and it was noisy there was also a lot of noise from a banging door late afternoon early evening from the pub below.
Town centre location The menue was expencive compared to similar pub hotels that we have stayed in
Room above pub where band played until 1110' no sound insulation, when complained was asked to join in and have free drink on them.
The room was quaint and comfortable. The staff was friendly and helpful. I liked that this was not a large chain hotel. The only negative comment I have is that the toilet in our room ran all the time (but, nothing a minor plumbing repair wouldn't fix).
The staff and customers were very friendly The room was very compact and the small bore plumbing did make quite noise when flushing the toilet but this was shortlived
Size of room; heat, cleanliness. Overall quality of food served. Friendly approach of staff. Unfortunate that the pub does not serve bar meals on Sunday evenings, and was not serving on New Year's Eve. This was understandable, but somewhat inconvenient.
Friendliness of staff, position of hotel. Food was well cooked and presented, and reasonably priced, all made for an enjoyable stay. Keep up the good work. Well done to all, thank you.
Good location, quiet and not too expensive.
Very friendly staff
Excellent service No lift available. Only continental breakfast available.
comfortable, clean room with good bathroom facilities. Breakfast nice and available at sensible times for a change! Staff freindly. Silly location.
I thought adding 50% on the price for our wednesday night for no added reason was steep, Tuesday and Thursday night was right price for the standard room. Not enough seating in eating area had to wait 30mins for a table, lounge area too small and very cold
The room was basic but clean and was just what I expected On both evenings I stayed there I asked for an extra quilt on the sofa bed and didn't get one although I was given two extra pillows. Too tired to keep moaning.
THe Room was clean and the beg comfortable Access fom Canterbury was really complicated and the signs to the hotel were poor
Convenient for our destination. Good size room and very clean. A bit noisy from hotel work during the early hours.
staff and facilities were as to be expected, yet somehow seemed better than other Holiday Inns i have stayed in. N/A
The room i well designed and just right for a short stay. Too much traffic noise with the window open. Suggest customer is given the option of a room further from road if available
Clean and comfortable room Cold water and shower - boiler broken! Poor quality of breakfast.
Friendly staff, pleasant food
The room had been well refurbished and was well appointed
Helpful staff, good food, lovely room furnishing. No bar for residents after 11:00 p.m.
Friendliness of the staff
staff very helpful, quiet room (which we asked for), good atmosphere
It was easy to stay there, left to yourself. It was quite cold with the radiators not working properly.
Staff friendly and helpful. Good location, easy access. Shabby decor/carpet stains
Ease of location and good value for money
All round a very good experience
The on site bar and restraunt pleny of parking
Very comfortable room, the public area has yet to be renovated but it was ok. Handy for the eurostar also a short walk from restaurant for evening meal.
Nice place, with excellent staff.
Our room was furnished to a very high standard and was very clean It did not mention that currently they are doing the hotel up, therefore the only facilities that are up to standard is the bedrooms.
The view from our room was over the garden and downs, we had the continental breakfast at £4 it was excellent vaue
feeling welcome despite very late arrival after ferry crossing, free upgrade to family suite, well heated room, very friendly breakfast service a shame breakfast is not included in the room rates
Very clean rooms! Excellent self-service breakfast with different cerials, fresh fruits and toast!
room is good, the hotel may be better after finiching work, to find hotel very bad,
The rooms where immaculate and very well equiped with everything you could desire. The staff where extremly helpful and nothing was to much trouble. I really enjoyed staying at downsview, if you wish to stay at a hotel with the comfort of home, downsview is a sure choice.
Fabulous beds! Full English breakfast is not worth the money.
Very nice stay, friendly welcome, excellent breakfast
nice village location,close to canterbury heating in bedroom warm air
The staff were particularly pleasant
Quiet, non-smoking, good breakfast, interesting buildings, off- road parking. None really.
Great place to stay with old fshioned service and friendly staff. Food is excellent value and the Kentish breakfast a must!
Nice place to stay. We were travelling on, so we stayed only one night. Perfect to visit Kent.
Key system to room
The staff was great and responsive. We had to change rooms due to toilet not working. Then, the new room had no toilet paper and the window crank was missing.
Access to full Freeview channels on TV Food not stunning, and felt very much an outstider when walking through the bar to get to the restaurant. Also seemed to be a nuisance as large parties were expected that evening!
no mini bar in room no glasses in room
The rooms were comfortable and well equipped We stayed 2 nights on 2 separate occassions. The second time was very cold. Apparently they had problems with the heating - we learnt on departure. We had a very cold uncomfortable night!!
Friendly & gave impression of a Family run type of hotel. Exceptionally well run, all round enjoyable experience. Will recommend easily to anyone wanting to use facilities locally.
very pleasant setting and liked it since the first time I stayed there,
Good Parking facilities which is important, very clean room, spoilt by one of the lights not working. Bathroom excellent NA
very helpful and friendly staff. Nothing was too much trouble for them
Helpful staff, efficient service, tasty food, spacious and modern accommodation
perfect little pub hotel, faultless
The staff were friendly and the atmosphere was very homely, only item missing was the real fire in the lounge! Bedroom was good and comfortable and it was nice an quiet overnight - no sound of cars or revellers on the street! The food was not to the standard I would have expected of a country inn at the prices being charged. Lack of thought to presentation - a large "splodge" of mashed potatoes was on the plate with a breast of pheasant, and the same for fillet of lamb. Meat portions could have been slightly bigger. Breakfast in the morning was rather poor in quality - croissant was either stale or had been overheated, tea was not hot and service took too long,. Insufficent staff in morning for the number of guest coming down at one time., Would have been better to have done a self service cold buffet style breakfast and taken the pressure of the one girl serving and allowed guests to get their breakfast promptly.
Cleanliness of room, breakfast service For a single, a little on the pricey side
The room was excellent and the location very good. I thought the breakfast for vegetarians was very limited even having phoned previously to check their would be a good selection. The portion given for vegetarians was exceptionally small.
Excellent breakfast, Staff very helpful. The family room not so comfortable. No elevator.
Very good value for money. Very friendly staff.
Room was comfortable. Excellent breakfast. Covenient location for city centre.
convenience for shops and Cathedral, people very friendly and informative a little awkward to find when driving.
The staff were very friendly and helpful and the food was delicious. The location was perfect for the Marlowe as well as bars, pubs and restaurants.
Friendly staff, individually cooked breakfast no separate lounge/bar area for residents-the hotel was packed with diners
excellent hotel staff and lovely rooms the stairs are a bit small when carrying large suit cases
Great stay loved everything about the hotel, staff fanstastic and you cant get a better location - we will be back soon and would defo recomend
The location is excellent and just off the main high street in Canterbury and a 5 minute walk from the railway station. For a budget hotel, it also provided an excellent cooked breakfast. A thick layer of dust on the dressing table where the T.V was perched!
being in city centre, staff very friendly and helpful car parking not closeby
Excellent service from staff, excellent Spa facilites none
The moment you arrive in the lovely grounds and surroundings the peace and tranquility. The restaurant in the pavilion bar and some of the robes need updating.
a great location, quiet and peaceful, the historical significance of the building, the attention to detail, the pool and spa was one of the best i have ever used anywhere, the quality of the food and beverage, the grounds available for a stroll. Really is a very nice hotel, with good management who have set the tone and atmosphere just right. reception staff on the evening i arrived where a little brash. not with myself, but a chap was checking out and they could not even manage a single please or thank you. "enter your pin number" "here is your invoice" The spa reception staff were not exactly welcoming either. A smile goes a long way on front of house. it was noticable as all other staff were excellent and the girls on reception when i checked out were a complete contrast. cheerful, hospitable and very polite.
The staff were very friendly and helpful. The main house and grounds are beautiful and the service was good. The spa and leisure facilities are also excellent. I have stayed in this hotel before but always in the main house. This time we stayed in a room in the Mews. The bed was very uncomfortable and the decor was tired and in need of redecoration (peeling wall paper, furniture with chipped paint,the bedding still had the Matalan labels on it!) I would recomend this hotel again because I know the rooms in the main house are excellent. However the room in the Mews was disappointing and I certainly didn't feel it was value for money (although it was clean).
All of it Price of pre dinner drink
Fantastic hotel with excellent spa facilities.Staff were extremely helpful and made us feel welcome.
facilities they put sugar in my porridge!
quietness, beautiful parkland non smoking policy throughout the hotel!!!
on arrival I wanted to change my room, this was done with ease and extremely well handled by the staff, I found that all the staff very welcoming
The use of the spa facilities
Friendly staff, cleanliness, breakfast, architectural design of building Toilet was cold, decor could be better
Made to feel welcome, very comfortable room and delicious breakfast.
could come and go as you please
It was comfortable and included a good breakfast. It happened to be in the town where I needed to stay. The separate toilet was a minor nuisance.
Their breakfast was good as well as the good choice of TV channels The seperate toilet and the uncomfortable mattress
The proximity to where I needed to be and the free wifi The lack of pressure in shower
Freindly, although we have stayed there last year and ten years ago.
Lovely breakfast, with fresh tomatoes and mushrooms. I arrived just before 7am and they were ready to serve. I was abke to get bbc radio 3 and 4 easily.
The added touches. soap, dressing gown, clean cup & kettle. tissues in room, fan. variety/extra tea bags, coffee ect, biscuit. Good working shower. Not applicable