Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.5 "World class service."9.7 "97% found the
staff to be very friendly ." 9.0 "90% thought theservice was very professional ." -
9.2 "Excellent wellness & sports facilities."
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9.2 "Perfectly clean."8.8 "88% said
rooms were clean ." 10.0 "100% thoughtit was clean ." -
9.0 "Terrific location."
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8.3 "Food is delicious."7.0 "70%
loved the menu selection ." -
6.6 "Rooms are ok."6.8 "
Beds were acceptable for 68%." 6.8 "Only 68% saidrooms were big enough ." 5.7 "57% thought thebathroom was big enough ." 6.0 "Only 60% thought thefurniture was functional ." -
5.4 "Average value."
Overall Rating
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9.4 "Perfectly clean."
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9.3 "World class service."9.6 "96% found the
staff to be very friendly ." -
9.2 "Excellent wellness & sports facilities."
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8.9 "Location is great."
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8.5 "Pool is good."
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6.5 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 7.0 "70% thoughtrooms were spacious ." -
5.7 "Average value."
Overall Rating
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9.4 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.2 "Excellent wellness & sports facilities."
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8.3 "Food is delicious."
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7.9 "Good amenities."
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6.4 "Rooms are ok."
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6.3 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.0review from
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
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8.0review from
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
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8.0review from
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
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6.4review from
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
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5.3review from
The location was convenient to our requirements No access to lift after 10pm
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6.4review from
Age/atmosphere
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6.0review from
Great to find this hotel after having to stay in some other pretty awful places in the area
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8.0review from
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
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8.0review from
Easy to find, clean, friendly. Breakfast excellent.
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8.0review from
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing
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8.0review from
Nice environment and a very good restaurant My colleague and I booked early morning alarm calls for 8.30 am (just as a backstop in case we slept through our own alarms). It was annoying that, for both of us, we got these calls at 6.00 am and no calls at 8.30 am. I could not get back to sleep again after the 6.00 am call!
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8.0review from
Decor and colour scheme were restful. Atmosphere was comfortable but relaxed. Good location for Leeds castle and various nature reserves. The meat in the main course of both myself and my companion was tough on the first night, is that a complaint? The meal on the next night was superb.
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8.0review from
Lovely room (no 14), huge bed, excellent customer service and delicious breakfast even though very busy with a wedding party. Nothing to complain about
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8.0review from
Easy to find, clean, friendly. Breakfast excellent.
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8.0review from
Immaculately clean room, excellent breakfast and evening meal. Friendly and helpful staff. Nothing
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5.0review from
At time of reservation I asked for cot as I said I was travelling with my young son. On arrival the cot wasn't in the room and my room was on the second floor. Not ideal when I arrived with my son in his pram as there is no lift! Someone helped carry the front of the pram up the spindle staircase while I followed behind with the heavier part of the pram and bag hanging on the pram and a rucksack on my back. Not ideal at all. When I was checking out I rang reception 3 times for help, they didn't even bother to answer the phone. I started to try and get down the stairs myself with my bags and son. Some helpful work staff on the first floor came to my rescue. The receptionist would have realised this and didn't even bother to apologise.
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6.4review from
Brasserie very nice and good food, pool area excellent First room had water runnimg noise all night so we changed rooms the following night, fan in loo was dirty and not working or very low flow & also when the second room was cleaned before we used it there was a vase on the floor behind the dressing table this was missed.
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5.3review from
The location was convenient to our requirements No access to lift after 10pm
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6.4review from
Age/atmosphere
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6.0review from
Great to find this hotel after having to stay in some other pretty awful places in the area
