Guest reviews
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Overall Rating
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8.8 "Location is great."8.5 "85%
liked the proximity to sightseeing ." -
7.5 "Good service."8.6 "86% found the
staff to be very friendly ." 8.5 "85% werehappy with the shuttle service ." 9.7 "97% said therecreation staff was great ." -
6.9 "Average amenities."6.9 "69% thought the
building was acceptable ." -
5.6 "Rooms are ok."5.6 "Only 56% thought the
air conditioning was adequate ." -
5.1 "Vibe was decent."6.5 "Only 65% thought, the
hotel was stylish ." -
5.0 "Average comfort."6.1 "For only 61%, the
noise level was all right ." 5.6 "Only 56% thought theair conditioning was adequate ." -
4.8 "Breakfast is below average."2.7 "73% said the
breakfast was too expensive ." -
4.5 "Internet is poor."4.5 "55% said the
wifi quality was bad ." -
3.0 "Terrible value."1.5 "The
price was too high for 85%." 2.7 "73% said thebreakfast was too expensive ." -
2.9 "Generally quite dirty."3.3 "67% said
rooms were dirty ." 1.3 "87% thoughtit was rather dirty ." 0.9 "91% said thebathroom was dirty ."
Overall Rating
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9.1 "Terrific location."8.8 "88%
liked the proximity to sightseeing ." -
7.2 "Good service."8.4 "84% found the
staff to be very friendly ." 8.5 "85% werehappy with the shuttle service ." -
6.8 "Average amenities."6.8 "68% thought the
building was acceptable ." -
5.4 "Rooms are ok."5.7 "Only 57% thought the
air conditioning was adequate ." -
5.3 "Average comfort."6.2 "For only 62%, the
noise level was all right ." 5.7 "Only 57% thought theair conditioning was adequate ." -
4.9 "Breakfast is below average."2.6 "74% said the
breakfast was too expensive ." -
4.8 "Vibe wasn't good."1.5 "85%
criticized the unstylish hotel ." 4.6 "For 54%, thelobby entrance was sub-standard ." -
4.3 "Internet is poor."4.2 "58% said the
wifi quality was bad ." -
3.0 "Generally quite dirty."3.5 "65% said
rooms were dirty ." 1.1 "89% thoughtit was rather dirty ." 1.1 "89% said thebathroom was dirty ." -
2.5 "Terrible value."1.3 "The
price was too high for 87%." 2.6 "74% said thebreakfast was too expensive ."
Overall Rating
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8.9 "Location is great."
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6.8 "Service is ok."5.3 "Only 53% found the
restaurant service to be good ." 6.2 "Only 62% thought theservice was professional ." -
5.9 "Rooms are ok."5.0 "
Beds were acceptable for 50%." -
5.4 "Average comfort."5.0 "
Beds were acceptable for 50%." 6.5 "For only 65%, thenoise level was all right ." -
5.2 "Vibe was decent."
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4.6 "Breakfast is below average."
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4.4 "Internet is poor."4.4 "56% said the
wifi quality was bad ." -
2.9 "Generally quite dirty."3.3 "67% said
rooms were dirty ." -
2.8 "Terrible value."
Overall Rating
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8.8 "Location is great."
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7.6 "Good service."
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6.8 "Average amenities."6.8 "68% thought the
building was acceptable ." -
5.3 "Rooms are ok."
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4.2 "Internet is poor."4.2 "58% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.1review from
Location Parking is off-site and a bit inconvenient. We were given a queen double room with very dated, old and run-down furnishings. e.g. there was an two inch gap in the carpet exposing the floor boards. Only the very small bathroom has been renovated in the last 20 years. Food in the lounge was very poor- my wife ordered a quinoa item that should have been served hot but arrived cold. After notifying the waiter it was returned at almost the same lukewarm temperature. Food was very overpriced. We were not told about the water in our room upon arrival. The second day I obtained ice from the only available dispenser (in the clubhouse and was advised to not drink water in the room or use the ice. We were told at the front desk that the water "has been sent out to be tested" and results would be back in 3 days. We were given bottled water for the interim. We observed emergency septic maintenance at the same time, along with malodorous air at the lunch restaurant. Our last night there we were awakened at midnight to a fire alarm and left the room to the small of heavy smoke. The family downstairs had failed to open the flue in their fireplace. Since smoke rises we had noxious and persistent smoke in our room still an hour after we were allowed back in our room. When my wife called to get a fan to more quickly dispel the smoke she was told by the front desk to "open the windows" despite the fact we had already done that. They refused to provide us any further help in dealing with the smoke which by now had permeated all of our clothing, etc.After leaving the property we had very queazy stomachs for two days, coinciding with the delay in the water report. We were never notified about the results of the water testing.
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10.0review from
The location is amazing. One of the best views in the Canadian Rockies. The rooms are nice, with good bedding. The rooms have fireplaces with great firewood. The dining options are great, too. Lots of trails for hiking and fireplaces if not. THE winter is great, too. THERE was nothing that I did not like. I can't wait to return.
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5.4review from
The facilities totally outdated a dozen customers had no electricity no water and no heat I had no heat temperature Room was 55 degrees C all the time. I talk to the staff a number of the times, they could not remedy the situation. I was there from Wednesday through Saturday. It was my daughter's wedding. I do not believe how they were rated number 10 hot spot for weddings.
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8.6review from
The setting is beautiful and close to nature. The room had a nice porch and view.
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4.6review from
Location on Emerald Lake At check in the desk clerk identified me as the "Kayak Room" Our "lodge room" was actually in a small poorly maintained cabin where 3 other couples were staying as well in other rooms. There are no guest rooms in the Lodge. The beautiful view they described from our porch was of another cabins roof. The room we stayed in was described as "rustic". I would describe it as poorly maintained and greatly in need of updating. Everything was old and worn out. The room had no TV, no radio,no A/C, and a shower that did not work very well. The only wifi is in the lodge and the TV in the lodge did not work properly either. The owners know they have the only show in town and charge outrageous prices for everything. I ordered a hamburger for lunch which was $23.00. It was just OK. The staff seemed well trained and provided good service. The facility was pathetic and in desperate need of major renovation.
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7.3review from
We liked the setting in the mountains with snow. The facilities were wonderfull and decorated tastefully. Dinner at the Mount Burgess restuarant was exceptionally delicious and very well presented. The staff is very friendly and help full. We consider making it a tradition to stay at Emerald Lake lodge over Christmas. The heating system (hot water pipes) in our cabin was a little noisy. Sound like someone was nocking on the door.
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7.3review from
Wonderful. Rooms are in chalets (2/4 per chalet). Tranquil, pretty location, friendly and helpful staff. Comfortable rooms, nicely furnished. Nice choice of on-site restaurants. Pricey but you go into the booking knowing that. Great open fire in the room and good view of the lake (not all rooms have this and there may be a premuim to secure a view). No cars, except hotel vehicles, on the site - resident parking 800 m down the road - transport between the two is available 24-hours. Knowing we were only there for 2 nights ...
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10.0review from
The location is amazing. One of the best views in the Canadian Rockies. The rooms are nice, with good bedding. The rooms have fireplaces with great firewood. The dining options are great, too. Lots of trails for hiking and fireplaces if not. THE winter is great, too. THERE was nothing that I did not like. I can't wait to return.
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8.6review from
The setting is beautiful and close to nature. The room had a nice porch and view.
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7.3review from
We liked the setting in the mountains with snow. The facilities were wonderfull and decorated tastefully. Dinner at the Mount Burgess restuarant was exceptionally delicious and very well presented. The staff is very friendly and help full. We consider making it a tradition to stay at Emerald Lake lodge over Christmas. The heating system (hot water pipes) in our cabin was a little noisy. Sound like someone was nocking on the door.
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7.3review from
Wonderful. Rooms are in chalets (2/4 per chalet). Tranquil, pretty location, friendly and helpful staff. Comfortable rooms, nicely furnished. Nice choice of on-site restaurants. Pricey but you go into the booking knowing that. Great open fire in the room and good view of the lake (not all rooms have this and there may be a premuim to secure a view). No cars, except hotel vehicles, on the site - resident parking 800 m down the road - transport between the two is available 24-hours. Knowing we were only there for 2 nights ...
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3.1review from
Location Parking is off-site and a bit inconvenient. We were given a queen double room with very dated, old and run-down furnishings. e.g. there was an two inch gap in the carpet exposing the floor boards. Only the very small bathroom has been renovated in the last 20 years. Food in the lounge was very poor- my wife ordered a quinoa item that should have been served hot but arrived cold. After notifying the waiter it was returned at almost the same lukewarm temperature. Food was very overpriced. We were not told about the water in our room upon arrival. The second day I obtained ice from the only available dispenser (in the clubhouse and was advised to not drink water in the room or use the ice. We were told at the front desk that the water "has been sent out to be tested" and results would be back in 3 days. We were given bottled water for the interim. We observed emergency septic maintenance at the same time, along with malodorous air at the lunch restaurant. Our last night there we were awakened at midnight to a fire alarm and left the room to the small of heavy smoke. The family downstairs had failed to open the flue in their fireplace. Since smoke rises we had noxious and persistent smoke in our room still an hour after we were allowed back in our room. When my wife called to get a fan to more quickly dispel the smoke she was told by the front desk to "open the windows" despite the fact we had already done that. They refused to provide us any further help in dealing with the smoke which by now had permeated all of our clothing, etc.After leaving the property we had very queazy stomachs for two days, coinciding with the delay in the water report. We were never notified about the results of the water testing.
-
5.4review from
The facilities totally outdated a dozen customers had no electricity no water and no heat I had no heat temperature Room was 55 degrees C all the time. I talk to the staff a number of the times, they could not remedy the situation. I was there from Wednesday through Saturday. It was my daughter's wedding. I do not believe how they were rated number 10 hot spot for weddings.
-
4.6review from
Location on Emerald Lake At check in the desk clerk identified me as the "Kayak Room" Our "lodge room" was actually in a small poorly maintained cabin where 3 other couples were staying as well in other rooms. There are no guest rooms in the Lodge. The beautiful view they described from our porch was of another cabins roof. The room we stayed in was described as "rustic". I would describe it as poorly maintained and greatly in need of updating. Everything was old and worn out. The room had no TV, no radio,no A/C, and a shower that did not work very well. The only wifi is in the lodge and the TV in the lodge did not work properly either. The owners know they have the only show in town and charge outrageous prices for everything. I ordered a hamburger for lunch which was $23.00. It was just OK. The staff seemed well trained and provided good service. The facility was pathetic and in desperate need of major renovation.
