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The facilities totally outdated a dozen customers had no electricity no water and no heat I had no heat temperature Room was 55 degrees C all the time. I talk to the staff a number of the times, they could not remedy the situation. I was there from Wednesday through Saturday. It was my daughter's wedding. I do not believe how they were rated number 10 hot spot for weddings.
The location is amazing. One of the best views in the Canadian Rockies. The rooms are nice, with good bedding. The rooms have fireplaces with great firewood. The dining options are great, too. Lots of trails for hiking and fireplaces if not. THE winter is great, too. THERE was nothing that I did not like. I can't wait to return.
The setting is beautiful and close to nature. The room had a nice porch and view.
Location on Emerald Lake At check in the desk clerk identified me as the "Kayak Room" Our "lodge room" was actually in a small poorly maintained cabin where 3 other couples were staying as well in other rooms. There are no guest rooms in the Lodge. The beautiful view they described from our porch was of another cabins roof. The room we stayed in was described as "rustic". I would describe it as poorly maintained and greatly in need of updating. Everything was old and worn out. The room had no TV, no radio,no A/C, and a shower that did not work very well. The only wifi is in the lodge and the TV in the lodge did not work properly either. The owners know they have the only show in town and charge outrageous prices for everything. I ordered a hamburger for lunch which was $23.00. It was just OK. The staff seemed well trained and provided good service. The facility was pathetic and in desperate need of major renovation.
Location Parking is off-site and a bit inconvenient. We were given a queen double room with very dated, old and run-down furnishings. e.g. there was an two inch gap in the carpet exposing the floor boards. Only the very small bathroom has been renovated in the last 20 years. Food in the lounge was very poor- my wife ordered a quinoa item that should have been served hot but arrived cold. After notifying the waiter it was returned at almost the same lukewarm temperature. Food was very overpriced. We were not told about the water in our room upon arrival. The second day I obtained ice from the only available dispenser (in the clubhouse and was advised to not drink water in the room or use the ice. We were told at the front desk that the water "has been sent out to be tested" and results would be back in 3 days. We were given bottled water for the interim. We observed emergency septic maintenance at the same time, along with malodorous air at the lunch restaurant. Our last night there we were awakened at midnight to a fire alarm and left the room to the small of heavy smoke. The family downstairs had failed to open the flue in their fireplace. Since smoke rises we had noxious and persistent smoke in our room still an hour after we were allowed back in our room. When my wife called to get a fan to more quickly dispel the smoke she was told by the front desk to "open the windows" despite the fact we had already done that. They refused to provide us any further help in dealing with the smoke which by now had permeated all of our clothing, etc.After leaving the property we had very queazy stomachs for two days, coinciding with the delay in the water report. We were never notified about the results of the water testing.
We liked the setting in the mountains with snow. The facilities were wonderfull and decorated tastefully. Dinner at the Mount Burgess restuarant was exceptionally delicious and very well presented. The staff is very friendly and help full. We consider making it a tradition to stay at Emerald Lake lodge over Christmas. The heating system (hot water pipes) in our cabin was a little noisy. Sound like someone was nocking on the door.
Wonderful. Rooms are in chalets (2/4 per chalet). Tranquil, pretty location, friendly and helpful staff. Comfortable rooms, nicely furnished. Nice choice of on-site restaurants. Pricey but you go into the booking knowing that. Great open fire in the room and good view of the lake (not all rooms have this and there may be a premuim to secure a view). No cars, except hotel vehicles, on the site - resident parking 800 m down the road - transport between the two is available 24-hours. Knowing we were only there for 2 nights ...
It was remote, but accessable, quiet! very enjoyable. Your website would make you believe the lodge was located in Lake Louise, but in fact their post box is in Lake Louise. The lodge is in BC!
Very pleased with this hotel. The lodge was very comfortable and had all we needed for a superb stay. Log cabin lodge with luxury interior. The gift of a book on the Rockies was unexpected and the daily weather forecast card placed on the bed was most useful. Staff very friendly and helpful. Not cheap but excellent experience. Food in our opinion is not gourmet but it is very good. Maybe we are being a bit picky.
The lodge is beautiful with large well appointed rooms and sits on the edge of a river and the foot of a mountain. The food was first rate.
The restaurant was fabulous and the setting on the Kicking Horse River was exquisite. It was advertised as a luxury hotel, however, while very nice, it did not meet our expectations as a luxury hotel.
Very confortable chalet, well appointed and nicely furnished and decorated, although with no view, due to the situation, deep inbetween moutains (yes,from your little terrace , if you raise up your head and twist you neck, you'll see the top of the glacier and other surrounding summits). Had diner on our first evening, excellent food and nice waiter.The best sorbet ever (peach, blueberry and grapes). 1.La situation très encaissée entre les montagnes et bruit de fond permanent de la route qui passe juste à côté.No view and permanent noise from the close highway. Unless your are completely deaf, you can't call that "peaceful" nor "quiet". 2.No one seems to be really in charge of the place and the obviously restricted personal in the dining room is deficient. Ex: brkfst is fully self service (including dishes and cutlery and coffee). But: one morning, there were no knives and no large plates left. The second morning, no eggs left. Then you had to wait a while for a new can of coffee to come which, by the way, was the weakest and worst we had in 14 days in West Canada.Not a smile, not a "sorry", no presence.
Beautiful views, perfect location. Friendly staff, incredibly accommodating. Tiny room size and need a little modernization. Small room size
I loved the location of this hotel- really can't imagine a better location. The overall feel of the hotel was luxurious, with ample options for dining and great amenities. The staff was extremely friendly and helpful. The sheer number of tour busses (and hoards of people that come out of them to take pictures) is overwhelming and detracts from the ambiance/experience of paying guests. I'd like to return to this hotel, but the crowds give me a bit of pause. Also, room size was a bit small.
Excellent food. Both breakfast and dinner. The room had a sticky carpet. Looked as if someone spilled and it was never cleaned. Long black hairs on the wall in the bathroom. Gross-
Everything about this hotel is great starting with its location on Lake Louise. Visited when the lake was still frozen but it was still a spectacular view. Would like to visit again when the lake has thawed as I am sure it will look just as nice! Ammenities and my room were very good and the hotel employees were very friendly and helpful. I would highly recommend this hotel !
Spacious room overlooking lake. Handsome hotel. Delicious dinner in dining room, knowledgeable server who helped us make the best choices. Gracious staff. Stunning beauty. There was absolutely nothing to dislike.
Their service is the gold standard for all hotels. Staff all seemed genuinely concerned about our wellbeing and genuinely interested in us on a personal level. Complimentary water bottles in the room for some reason made us quite happy The fact that all our hotel stays will now be judged based on our Fairmont experience Good luck all other hotels!
Great Staff! Perfect location except for lack of direct access to ski resort. Amazing winter hiking trails available. Great view from room! Lumpy Bed, high price of food which was generally good but not worth what was being charged, and excessive self parking fees. Otherwise an excellent hotel.
The staff Unable to stay longer because no rooms available
The service was impeccable. Especially the manger was very accommodating. The wine list was rather limited in the restaurant
The view of Lake Louise Luxury Swimming Pool/Hot tub/ Exercise Room Shops High prices Poor food selections in the Deli
The view Everything was great
Newer rooms were beautiful. Close to the skiing at Lake Louise. Albeit disappointed with the room, management did eventually offer us a discount similar to that of the rest of our ski club. If you book late, you'll end up paying through the nose for smaller, dated rooms. Literally end up paying a 5 star rate for 1star room. If you book early enough and know the hotel, you will pay a 3 star rate for a 5 star room. The older rooms are in great need of updating. Literally, repeat clients get the better rooms for less while one time clients pay more for dilapidated rooms. I don't think management gets this or cares. Albeit the hotel.was full, at least when we were there, people.that stayed in our area were dissatisfied. Better rooms were less money, up to date, spacious, new appliances, working fireplaces, granite countertops, quiet heating systems, drawers for clothes, space for toiletries, new mattresses. older rooms were more expensive, dated and dilapidated; peeling wallpaper, cracked tiles. Smaller.rooms, lower ceilings, old appliances, broken fireplaces, 80's vintage counters, heating system, if it worked, sounded like a jet plane taking off, lived out of suitcases, toiletries on toilet, cheap, dated furniture....
Great location! We had a wonderful view of the mountains from our room. Loved the overall feel and design of the inn. Our room was nice, clean, and comfortable. The only thing we didn't like was that our bed only had a thin sheet on top. There was no blanket or comforter. It would have been A LOT more comfortable if there was one.
the room was very dated. furnishings were old. the staff lost our booking when we tried to check in and we had to wait an hour for them to try to dig it up.
As a younger and price sensitive group of friends, we were very happy with the location and cost. Really close to lake Louise proper, Moraine Lake, and walking distance from a small center with about 15 shops. ~45 minutes north of Banff, and ~2.75 hours south of Jasper.
We enjoyed every minute of our trip can't say anything bad about this whole experience. Nothing to report bad
We had 2 separate nights at this hotel. We did not particularly like our room on the first night (when passing through from Banff to Jasper): looked like it needed a redecoration. But the room on the second night (when passing through from Jasper to Revelstoke) was excellent: smart, bright, clean, comfortable and looked like it had been redecorated!
reception area and staff breakfast very good and helpful bedroom size cleanliness poor and very tired looking
Good restaurant for evening meal, excellent servive, warm room Poor and over priced continental breakfast.
Great privacy and great view
we wee lucky to get an upgrade and found the room well laid out and vey comfortable
I stayed here one night over a long weekend and really enjoyed my stay. Mainly, it was because they gave us a free upgrade from a 2 queen bed room to a condo loft, which had three singles, two queens and a queen-sized Murphy bed, along with a living room and kitchen. My parents were thrilled with the unexpected amount of space, so I must give props to the front desk for the upgrade, especially since now they have more space they need to clean up. The pool and hot tub were indoors and were under high ceilings. We didn't have breakfast here, but there was a dining option that looked cozy. Front desk reception was very friendly and helpful. Location of the lodging is pretty central to the Lake Louise Village/visitor's center. The bathroom grout could use some cleaning to look more pristine
I loved the pool and spa. Also the luxury of the hotel and closeness to Lake Louise Village. We booked a room with two beds, but only found one in the room. We went back to the reception to ask about the second bed, and were told that the second bed folded down from the wall. We thought they should have informed us of that.
The room was very comfortable and beautifully appointed. The fireplace was attractive and the view from the room was exceptional. The dining room was excellent and the breakfasts were generous. It was also nice to have the cafe available for purchasing lunches to take for hiking. We had no complaints.
Fireplace, lodge decor, food No hi-speed internet
Private cottages. Unlimited free canoe rentals. Very over priced. Very few (only 1) option for dining.
the scenery and the helpful staff
The location, the fantastic sceanery, peace and tranqility, friendliness of the staff.
Loved the decor and fireplace and scenery. The Babel rock formation has challenged me to return to fitness so that I can return to climb it. The room size could have been a little bigger - room to sit in front of the fireplace.
Staff was very helpful and attentive. Setting is remote and beautiful. Understand July and August are heavy tourist months breakfast food could use a bit of variance
This was the crown jewel of our Canadian Rockies vacation experience. The Lodge was a perfect way to end our experience in Alberta. The combination of a magnificent location combined with the charm of the Lodge is unbeatable. Staff are very courteous and knowledgable. The hiking trails offer significant variety and the views from each of them are simply breathtaking.
Superb location! Log fire in the room was a romantic, rare treat and the view from the enormous picture window of the lake and the mountain was truly 'awesome'. The food was good too!
Scenary through windows of the room was splendid; Blue of the lake and mountains (some of ten peaks) with snow or ice.
Hotel was beautifully decorated and had luxurious amenities. Staff was exceptional and location was close to lake Louise , moraine lake and the village I highly recommend a room with a river view because if your room faces the parking lot you will encounter the very loud noise of a freight train passing through frequently sleepless in lake Louise!!
the location, the beds, the toilets, the staff was un personal, and instrumental.
We rarely write reviews but have found something special in The Post. Andre is a local legend, an architect of the Canadian modern skiing syle, who brings warmth and grace to a superb Swiss-style small hotel offering everything: in-room fireplaces, pool/hottub/steam/full on-site spa, afternoon tea with pastry chef offerings, and one of the finest restaurants (a wine list that puts Chat. Lac Louise to shame) and casual pub on-site plus impeccable, friendly service from the moment of arrival at the front entrance. I slightly injured a knee skiing, and received a personal call from Andre inquiring if he could be of any assistance. Wow. This hotel is for those looking for a "small hotel" remote from the hustle of Banff (Lake Louise is intentionally a tiny community without a bar scene, etc.) operating at the highest levels of service. It is quite expensive, but actually delivers on the price tag, a rare sentiment for me. Lake Louise is an awesome HQ to explore the Canadian Rockies which are stunning. This was a ski trip, and we can't wait to get back for a hiking trip in the summer months. We travel fairly often, rarely to repeat locations, but have every intention of becoming regular guests at The Post assuming the continuing good fortune to do so. Having to leave.
Service and facilites are excellent. Would have liked to stay longer to be able to use them all. Dress code for the dining room meant we had to eat at the onsite pub. The pub food was great but we would have liked to eat in the dining room. Not all travellers take upmarket clothes on their trip but we can still afford upmarket things.
Was a cute place with a very cozy room and cute decor. Loved looking at all the old photographs of Banff. I thought it was a little ridiculous that dinner for two at the restaurant in the hotel would be far more than the cost of the actual room. So if you don't want to double or triple your costs you better be ready to drive into town.
The hotel has tons of charm, the staff was excellent and the short ride to the ski resort was awesome. Met people from all over , England, Netherlands, Brazil, other parts of Canada too. Very cool. The hot tub seemed to only get to 39 degrees. Missed that extra degree or so of warmth. Still nice to sit in after a long day skiing.
Walking distance from Lake Louise. Charming historic hotel. Rooms need renovation
Can't much think of anything. Indifferent staff, cramped beyond imagination room, overpriced.
Gracious, old-fashioned elegance. Friendly, patient, professional and well-informed staff. Delicious and interesting food and great views from the dining room. Very short walk to beautiful Lake Louise. The room was very small, which I think is typical of inns of this vintage. But there were comfortable areas in which to sit downstairs, so there was no need to spend a lot of time in the room.
The staff was incredibly helpful and the food is very good. The hot tub on the roof offers amazing views - not to be missed.. It's also great for unplugging. There is WiFi, though only one TV. It's the kind of thing you appreciate when you've unplugged for a few days. It offers good value for money. Imagine the Fairmont Chateau just a short 10 min walk away. Yes, much grander and directly on the lake, though for a very steep premium and less of the charm. The old rooms need an update. The decor is often still from when the lodge was built, and so is some of the infrastructure (plumbing, heating), which seems to create the odd problem. The old rooms also have a dark feel to them. They are being kept very clean though and one tends to spend little time there anyway.
Gorgeous location, great staff. Beautiful building and restaurant is amazing. Room was tiny without tv... Great for a solo work trip. Shower/bath were dingy and not fully functioning. Walls are thin. Windows dont properly open- temperature is an old radiator which we turned off had a window open and still couldn't sleep from the heat (in March?)
Location, describe stay as necessary for location and activity Room to hot. Unable to lower temp. May be due to the location next to the steam room and hot tub.
friendly staff, quick service, good breakfast incl., reasonable cost, large comfortable room with two queens. no issues
Great location, friendly staff, clean Bed matress was slightly lumpy/worn
The location can't be beat - there aren't many lodging options in Lake Louise but this one is right across the street from the main village/visitor's center. The hot tub was big and jets were powerful (kind of heavy on the chlorine though) and not frequently used. Parking was extremely easy. Breakfast was ok - very carb heavy and fruits were canned. No eggs or breakfast meats. Room was large and relatively clean (not SUPER clean, not egregiously dirty, just a little dusty feeling). Temperature maintained pretty well during the night. Pretty good value for the price Front desk was meh - not particularly warm or friendly
scenery nice to wake up to, ample parking for trucks, trailers, etc the location was totally mis-represented. It is advertised as 'Lake Louise' but it is an hour's drive out of Lake Louise! (I found out they have a PO Box in Lake Louise which is how they can advertise their location as Lake Louise). Not happy at ALL after a long day touring to have to drive another hour at the end of the day!! rooms are (very) small