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Cons: Plane too small and noisy

Pros: Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!

Cons: They wanted me to check my carry on which could easily have fit under the seat in front of me.

Cons: Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter

Pros: Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP.

Cons: We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked.

Pros: It was nice overall

Cons: You are doing the best you can, I guess.

Pros: The flight attendants were nice and pleasant

Pros: Too short a flight that no entertainment is necessary

Cons: Boarding was confusing

Pros: Yed

Cons: If the flight is over Nigara , a brief commentary on Nigara will enthuse the passengers.

Pros: The flight attendants were nice and pleasant

Pros: Too short a flight that no entertainment is necessary

Pros: I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks.

Cons: We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment.

Pros: Service was great

Pros: Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!

Cons: They wanted me to check my carry on which could easily have fit under the seat in front of me.

Pros: Nothing

Cons: Wasn’t warned on website about applying for ETA. Airline didn’t accommodate me in this situation and proceed to charge me $100 to change my flight.

Pros: Nothing

Cons: Everything

Pros: The flight attendants were nice and pleasant

Pros: Landed on time/early!! Super fast boarding and deplaning. Good service. Free snacks and drinks served in glasses. Good space.

Cons: N/A- it was a great flight

Cons: The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another.

Cons: Would have been nice if we weren’t 2 hours late. Or if the people working at the gate were nice. Or if our bags weren’t hidden in some part of baggage claim with no announcement on where to find them. I’ll never fly porter again.

Cons: The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another.

Pros: I very much enjoyed the ease of traveling on Porter. It was essentially hassle free. It was also a nice change to have a choice of snacks.

Cons: We experienced a turbulent ride which of course was no fault of Porter. There was no entertainment.

Pros: Landed on time/early!! Super fast boarding and deplaning. Good service. Free snacks and drinks served in glasses. Good space.

Cons: N/A- it was a great flight

Pros: Yed

Cons: If the flight is over Nigara , a brief commentary on Nigara will enthuse the passengers.

Cons: Boarding was confusing

Cons: The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed

Cons: Not the airline’s fault but we were delayed. That’s the only thing that could have been better

Pros: Only 15 minutes late and nice new clean plane

Cons: No entertainment No lounge No food

Pros: Staff was pleasant

Cons: Missed the concert I went to see. Total disaster.

Pros: I was so happy to have been bumped up to an earlier flight so easily! The staff was very friendly and the trip was very enjoyable

Pros: Airport

Cons: Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!

Pros: Either my mistake or a computer glitch gave me a ticket for an evening flight when I was looking for a morning flight. I was able to avoid switching fees by showing up at the airport for the first flight, and I was able to be seated comfortably. The staff at the check in was very nice and helpful. There is no entertainment so I gave that a one. On the short flight that I was on there was a choice of snacks, I chose almonds, thank you very much for the almonds and beverage. Happy travels, everyone!

Cons: They wanted me to check my carry on which could easily have fit under the seat in front of me.

Pros: Only 15 minutes late and nice new clean plane

Cons: No entertainment No lounge No food

Pros: Snack selection and free alcohol is good and unique; Porter is great for these short trips.

Cons: I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space.

Pros: Why would you go any other way? Dependable service, complimentary in-flight wine, the world's best shortbread cookies, breeze through customs and the arrival gate is within walking distance of your hotel.

Cons: Are you kidding?

Cons: I was caught off guard to find out at time of check-in that I had to pay a substantial amount for carry-on when I had specifically asked for a carry-on not just a personal item when booking my reservation. I ended up paying more than saving where I could gone with another company.VERY DISAPPOINTED

Pros: Nothing

Cons: There is a Covid-19 outbreak and this airline refused to change my flight. They are a disgrace.

Pros: I needed to cancel my flight and due to the coronavirus outbreak I couldn't get in touch with anyone in time and wasn't able to cancel. I didn't get on my flight and still can't get in touch with anyone

Pros: Porter was great, bumped us up to an earlier flight because we had no checked baggage

Pros: I was so happy to have been bumped up to an earlier flight so easily! The staff was very friendly and the trip was very enjoyable

Cons: Not the airline’s fault but we were delayed. That’s the only thing that could have been better

Pros: Was offered a earlier flight that was available when we arrived for check in

Cons: I thought I had paid for baggage in advance but obviously there was a glitch in the payment process so HATED the cost for 2 bags. We traveled with 6 other airlines within Europe and none charged this exorbitant amount... NOT VERY PLEASED Check in person wasn’t very pleasant to deal with. I think she was having a bad day!!! All other staff and flight attendants were pleasant and good to deal with.

Pros: The flight attendants were nice and pleasant

Pros: Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP.

Cons: We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked.

Pros: Convenience to island airport in Toronto (that’s it)

Cons: Delayed flights to and from YTZ-EWR (due to missing crew members) Aircraft felt like it was shaking and floor vibrating the whole time (uncomfortable) Problems boarding, Porter did not check passports and allowed two passengers to board with expired passports so they had to be ejected off the aircraft once boarding was complete and took 40+ mins to find their bags Rude staff on the surround sound and when I asked for a bottle of water I would rather pay LESS and take the UP express to Pearson than EVER fly Porter again

Cons: The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed

Pros: Airport

Cons: Was late going to NewYork and coming home. We were able to get an early flight which was great. Island Aurpirt is wonderful. Price fantastic!

Pros: Lounge Wine

Pros: Nothing

Cons: Due to unforeseen circumstances, we arrived at 9:00 for a 10:10 flight, and so were not allowed to try to go through customs to make the flight. When we asked if they could put us on the next flight and we'd pay the $100 plus dollars each to do so, as we realized that we were at fault for arriving late, we were told that they wouldn't do this for us because we had booked through Kayak and not through Porter directly. We were then told that we would have to pay full price for new tickets, over $800. I can't afford to pay another $800 and told them so. I realized we were late, but to be told that they could do nothing for us was horrible. They finally said they'd do it after we told them about our horrendous experience with them on our flight to New York, but then wouldn't let us take our carry on luggage on the flight and charged us a further $60 to put it in the hold. We were then told that they could only get us as far as Toronto, (AFTER we'd paid the extra money) and we'd have to find another way home from there. We live in Ottawa, that's a 6 hour drive, and neither I nor my son drive. It was an absolute nightmare getting back from Toronto, and we didn't get home until 1:00 a.m. Shame on you Kayak and Porter airlines. Our flight to New York was a nightmare (see my other email) and so was our flight home. I know you won't do anything about this and don't care about your customers, but I can assure you that I will be posting as many negative things that I can on social media, and will tell everyone I know never to fly with Porter airlines. Shame on you.

Pros: I have flown on Porter numerous time but this was the first for my family. They enjoyed the Porter lounge and convenience of flying from the Toronto island right into EWR. We were able to take the NJ Train right to Penn Station (NYC) faster than any taxi.

Pros: 3 hours delay

Cons: Be on time.

Pros: Cheaper than other airlines though the flight attendants are really great

Cons: Well you get what you pay Small plane, not as confortable seats

Pros: The crew and the food

Cons: The entertaiment selection. Should get better movie, TV and news selection

Pros: everything was fine. uneventful

Cons: Food

Pros: safe trip

Cons: no entertainment, no food, would like to be aware no food

Pros: I wasn't able to take the flight due to the first leg having been canceled.

Pros: No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board

Cons: The flight was delayed by 2 hours and I received no notification of this delay. I checked in on the Porter website and provided my email and phone number to notify me of any chances. I took a $100 taxi ride as opposed to the slower $15 train ride thinking the flight was on time. Absolutely not impressed

Pros: The crew was very nice, and I love the complimentary craft beer!

Cons: The same flight leaving an hour and a half after ours left before ours. I don’t understand how exactly that works the gates were directly next to one another.

Cons: Best check in. Allowed earlier flight for a fee which turned out to be 30 minutes delayed but overall excellent check in and crew. Love porter

Cons: Boarding was confusing

Pros: The courteous and helpful nature of both the ground staff and the crew. The Coffee was super.

Cons: No Complaints whatsoever

Pros: Convenience to island airport in Toronto (that’s it)

Cons: Delayed flights to and from YTZ-EWR (due to missing crew members) Aircraft felt like it was shaking and floor vibrating the whole time (uncomfortable) Problems boarding, Porter did not check passports and allowed two passengers to board with expired passports so they had to be ejected off the aircraft once boarding was complete and took 40+ mins to find their bags Rude staff on the surround sound and when I asked for a bottle of water I would rather pay LESS and take the UP express to Pearson than EVER fly Porter again

Cons: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Pros: The fact that we had dinner and a snack was great! The crew were fantastic!

Cons: It was a bit cramped but overall it was a wonderful experience

Pros: Seats were comfortable.

Cons: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Pros: Crew!

Cons: Seat spaces are so small for long flights. London Helsinki on the back seat was a torture.

Cons: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Pros: The crew was fabulous. Very helpful and upbeat!

Cons: The food wasn’t very good.

Cons: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.

Pros: Nothing

Cons: Everything

Pros: Literally nothing.

Cons: It could have happened.

Pros: Nothing actually

Cons: Everything

Cons: I have to cancel my fly, because i cant arrive in london. First fly was canceled from autority COVID19

Pros: My air hostess was very friendly and kind

Cons: Food for vegetarians

Pros: everything was fine. uneventful

Cons: food

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: Seats were comfortable.

Cons: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: The crew were friendly and helpful as usual. No issues at all.

Cons: Really cannot complain about anything!

Pros: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Cons: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Pros: Love the Airbus, roomy.

Cons: Better entertainment movies, food are boring.

Pros: All was good

Pros: Good comfort service

Cons: Hour and half taking off, many seats were unusable because of a chute malfunction

Pros: Love qantas airways! Such a great and safe airline.

Pros: Boarding through two doors made the process faster.

Cons: A better explanation of the lunch choices would be helpful

Pros: The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt.

Pros: The crew was good, and the airline tried to make our wait in the airport as comfortable as possible.

Cons: The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane.

Cons: was not able to check-in on-line -WestJet website directed me to Delta & Delta web-site directed me to WestJet. was not able to check in using kiosk at terminal, counter staff could not explain why. WestJet was unable to add my TSA pre-check to the ticket so I had to wait on security lines. will never fly Westjet again, will use Air Canada or American to get from NY to Toronto

Pros: Amazing crew

Pros: Highly attentive crew, extremely helpful, made a bad day bearable

Pros: Everyone was perfect...!!!

Cons: We need a real meal, we appreciate the snacks but real meal is necessary.

Pros: Everyone was perfect..!!

Cons: Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary

Pros: Precautions taken appropriate

Cons: Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats.

Cons: 1 hour delay in departure from Lisbon

Pros: The fact that we had dinner and a snack was great! The crew were fantastic!

Cons: It was a bit cramped but overall it was a wonderful experience

Pros: The time and the route and seat pitch.

Cons: Food and crew.

Cons: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Pros: Everything was better than expected.

Cons: Nothing

Pros: No entertainment on the plane and plane was very small...

Cons: Explain flight situations better..

Pros: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.

Cons: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Pros: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!

Cons: Absolutely nothing. I’m going to join the miles points with Delta.

Pros: Felt safe withe the cleanest of the plane

Cons: Price

Pros: Everyone was perfect..!!

Cons: Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary

Pros: didn't take this flight because I cancelled the reservation due to COVID

Pros: Everything was better than expected.

Cons: Nothing

Pros: The crew was good, and the airline tried to make our wait in the airport as comfortable as possible.

Cons: The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane.

Pros: Good

Cons: Good for now

Pros: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Cons: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Cons: Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service.

Pros: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!

Cons: Absolutely nothing. I’m going to join the miles points with Delta.

Pros: Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs.

Cons: I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era.

Cons: There should not be a pay wall around the internet in today's day and age

Pros: Very courteous

Pros: Everything

Pros: The meal was good with pretty rich menu. The crew was very good.

Cons: The flight was delayed, we were taken to aircraft by bus by not convenient way.

Cons: If a person who checks in would not inform me that I have to seat next to bathroom

Pros: the crew was good, seats - on the ok side of the regular economy class

Cons: there was no online check in available in Riga, which means i could not preselect a seat

Pros: Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Cons: Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Pros: Nice staff.

Cons: Although I've ordered vegan food about 3 months in advance, I have not been provided with a vegan meal and received cheese lasagne. Pretty sad on such a long distance flight.

Pros: Nothing. It was a horrible experience.

Cons: They could have checked in our bags but didn't. They could have been more courteous. They could have checked us in through to our final destination (Seattle) but didn't. I will never fly China Eastern again.

Pros: It was a terrible, long and very crowded flight.

Cons: The people/passengers. The whole flight felt like a budget airline. I am not looking forward to the return.

Cons: TVs/outlets on my side and section of the plane were not working.

Pros: The crew was good, and the airline tried to make our wait in the airport as comfortable as possible.

Cons: The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane.

Pros: Plane was comfortable

Cons: In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!

Pros: Nothing. It was cancelled and I received no notice. DL was not taking any calls (8 hr hold

Cons: Assistance from Delta. Not even their website was helpful

Cons: Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!

Pros: Good

Cons: Good for now

Pros: The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!

Pros: cancelled this reservation long ago. Not sure why I'm getting this notification