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The speed we traveled

I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together

They let us off the plane to stretch and get food when we had to return to the gate for mechanical issue.

The flight was over an hour late so we barely made our connection and certainly didn't get food which was our plan. They did not have room for any of our carry on as we were some of the last to board so they took it at the door of plane. . They managed to put our carry on on a flight to Beijing, not in the plane( that is mind boggling). The seats were uncomfortably tight. Our next flight on a smaller plane was roomier. No warning we needed to download the app to our device for entertainment as you had to pay for inseat tv.

The speed of the plane

I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together

Couldn’t get the WiFi to work

West jet staff and crew go beyond to accommodate passengers and make the whole experience positive from start to finish

Nothing

The staff was pleasant and helpful

Seats very narrow

Flight was very pleasant, not full, on time and seats had electrical outlets and USB ports.

They destroyed my checked luggage and refused to give me an adequate replacement. They also refused to cover for the resulting damages to my items.

Service up to standards

Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay...

Flights were smooth and crew was great.

Maybe it was listed in the booking details but everything has been stripped down and everything has an outrageous fee. $45 at check in to check a bag OR carry on a bag , $3 for a soda in the plane, no free snack, stripped tray table, seats don’t recline, poor armrests. I won’t fly Frontier again if given the choice.

The cree

Very friendly

This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure

This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure

3 hours late with no explanation. Old cramped plane.

The crew was friendly and welcoming

Our flight was delayed once again. Once we landed our carry on baggage was not given to us right away. We were told to wait for it outside the plane. After waiting, we were told we would have to pick it up at the baggage carousel with the checked luggage. We had to wait over 30 minutes for our carry on luggage.

Staff was pleasant

Missed the concert I went to see. Total disaster.

Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great.

Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great.

Flight took off 30 min late

Customer service rep was able to move us to an earlier flight

The flight we moved into got delayed after boarding. My wife watched an entire movie before takeoff. This all after having our flight cancelled the night before. I understand delays from weather but I felt air Canada’s communication was kacking

Good wifi, movie options

We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs.

Flight was delayed by 3.5 hours

New plane!!

No WiFi

Nothing

Flight was cancelled and then the gate agent booked me on an already cancelled flight with another airline.

the plane was newer

the very long delay!!!

The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags.

Nice quick, timely flight.

BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac.

Arrived on time and in one piece

On-time, no unpleasant surprises.

Fine,same as the earlier flight...

Again, the size of the plane, interior.

On time...

No service, no snacks!

Plane was comfortable

In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!

I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money.

Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that

..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice.

More room and comfort than American Airlines.

Food was better than on my flight to Porto

There was no water in the washrooms from the start of an 8 hour flight!

The crew was friendly and efficient, and made all the difference.

Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing.

Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time

Old plane small cabin and seats hurt after 4 hrs.

This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure

This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure

45 minute delayed

Flight was cancelled

Park chair is more comfortable than those plastic seat in airplane. horrible experience. I am glad I arrived after 4 hours delay

Snack selection and free alcohol is good and unique; Porter is great for these short trips.

I like the comfortable seats and the 2-2 configuration (no middle seats) but hate the no overhead space.

Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great.

Changed and Billy Bishop Airport in Toronto. Porter has a great little facility there that really treats the passengers well. Both flights to and from Toronto were great.

No issues. Everything took place on time. The staff were very accommodating and patient with the infants on board

Once our plane finally got there the crew and people working the desk were super efficient and concentrated on getting us on our way ASAP.

We were 6 hours delayed. The weather was bad so it wasn’t anyone’s fault. It just sucked.

Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided.

Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible.

New plane!!

No WiFi

Comfortable seats with entertainment screens for everyone and friendly staff.

Flight crew very kind and helpful

Delayed. Missed connection.

The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!

Nice staff. Comfortable seats.. easy boarding.

No air conditioning til we took off, both on our outgoing and incoming flights. That was very annoying as I actually had trouble breathing!

Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare

Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once

In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes.

In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people".

Always like Alaska flights

The plane felt new and was comfy. Crew was nice and the flight was overal pleasant

They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either.

Arrived on time and in one piece

The movies kept my daughter busy.

More room and comfort than American Airlines.

Was not allowed to check in even tho flight was delayed. Horrible!

Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that

..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice.

The service was poor and not friendly. They over sold the flight and put the stress into customers. They kept the flight so cold that I had 2 blankets and still shivering. The seats are so darn tight that the people next to me didn’t fit and I had to sit at a angle for 5 hours. What is dissatisfying is that airlines will continue to treat customers without compassion. We pay for a service and should not be yelled at when you over sell a flight and demand people to check in carry on bags.

Good service.

No power outlets.

After all the delays, made an an 8 hour trip 2 minutes early.

Crowded planes Waiting on the Tarmac LOCATION OF THE CONNECTIONS and the gates. Construction in the Airport ( s) Philadelphia is a MESS. Overhead stowage.( Does anyone check a bag?)

The crew were fine, not their fault for sure.

5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun.