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Wonderful location and view. Brilliant staff, great hotel
Unusual position and extraordinary view, care for nature... Dangerous access road.
Immensely accommodating staff, impeccable views, and quiet, serene and relaxing environment. Would come back and stay anytime. Could not speak highly enough about this place
We very much enjoyed the exceptional view from our room as well as the breakfast and the design. Good services.In general we had a great time!!! Maybe they should consider remodeling the shower.
The hotel is located above Florence. The view is amazing. The rooms are very spacious, and have all necessary facilities, high quality. Danielle, and all the other staff members were amazingly helpful. There is free parking, and if you need a bus, there is a station just outside the hotel. Showers could be bigger (-:
The staff was there to meet us and assist us from the moment we pulled in. Very helpful and very accomodating staff which is nice when travelling with 2 children (ages 7 & 2). Resort was very clean. Breakfast was one of the best I have had at a hotel in Europe.
The hotel's location is excellent fantastic views over Florence. The local bus service is cheap and easy to use. We ate in the hotel restaurant one night and the food was exceptional. I would recommend this hotel to people wanting to stay in a quiet pretty village with easy access to Florence As mentioned on previous reports the rooms are very dated there is a huge price difference between the standard rooms and the superior rooms, which are in need of renovation, but clean all the same!
Mouldy walls. Dirty curtains. Carpets filthy and couch disgusting. Smelt moist and unhealthy. Air con underpowered. Overpriced. Brakfast low quality items
The hotel is very well situated, it's easy to join Florence by the bus 7. The building is wonderful, the vue extraordinary. The wifi does utilise my net'n't work in the room. But I could utilise my netbook in the hall.
Peaceful location - good transport communications.
modern yet traditional, clean, firendly and above all convenient and quiet
Central location and ease of getting to Florence
The town of Fiesole is a lovely hill top retreat just outside Florence, with amazing views over the city. The Hotel Villa Aurora is conveniently situated on the town square and was an extremely welcoming place to stay, with shabby chic architectural charm. Our room was a standard double a little tired but the bathroom was spotlessly clean and the room was a good size, no view. The pool was small but well maintained and quiet. For the deal we got on Booking.com we were extremely happy with our stay and would recommend it. I found the choice of breakfast a bit limiting, lots of choice if you like sweet pastries for breakfast. I personally would have preferred more fresh fruit and eggs.
The location was excellent and we had a room with a terrace and a wonderful view of Florence. It was near everything and had a good bathroom. No elevator, no one to really take care of luggage.
The hotel was a little expensive but worth it. Everything was excellent. I have no hesitation in recommending the hotel. In particular the views over Florence were magnificent. I feel this choice was much superior to staying within Florence itself. Nothing
A good sized room, and friendly, helpful staff. It would help to have times for breakfast in the room - unless they were there and I missed them.
lovely location,breathtaking views That no dinner available.
All the staff were very friendly and helpful. They reserved entrance times to museums in Florence. It was peaceful and cool. The pool was very welcome after a day in Florence
Nice location, despite quiet country side setting, only about 20 minutes from center of Florence by car Breakfast balways lacked several items, rooms are quite dusty, air conditioning did not work in 90+ degree weather
nice room,breakfast and staff helpful only downside is it is about 25-30 minute walk to town to catch bus to Florence (bus #7) and there is little parking in town, so we did not drive our car to town and leave it parked all day while we toured Florence via bus trip to town.
The location, overlooking Florence, was spectacular. Our room was right next to the outdoor pool which was very convenient. Very quiet and restful.
We had a very enjoyable and relaxing stay. The staff was very friendly and accomodating. A pleasant oasis in the crowded Florence area. A pleasant hideaway and short bus ride from the hectic frenzy of Florence. Best if you plan to drive or take the bus around Fiesole and Florence. Enjoyed sitting around and cooling off in the pool. Great views of Florence and the surrounding countryside.
Good bed, nice view. Location on a rather dangerous road - would not stay again. Weak coffee, boring breakfast.
Comfortable and silent hotel. The Internet was very expensive and also very slow.
Liked the pool and room setting. It was a nice setting/feel. Once in town it was easy to get to Florence on buses and nice not to stay in the city. Had to pay for internet but it was good access. Difficult walking into the town (no footpaths) Up hill back to hotel and a difficult/dangerous walk especially with children. No shuttle service offered by the hotel. Need to go into town for dinner nothing provided at hotel.
Beautiful and quiet place with beautiful view, excellent staff gave us good recommandations for some restorants, good breakfast to start your day, rooms very clean with terrace to the pool.:)
The food, the staff, the rooms, the view, the price, the facilities and the location.
pleasant staff, beautiful surroundings the hotel was advertised as in Fiesole but is actually over 10 km outside it.
I had a wonderfully cosy attic room with view on the valley of Firence and Fiesola. Beatifull view at night and during the day. The restaurant was officially closed during that specific day but the staff invited me out of their own initiative and cooked me the same lunch and diner as they were having. That was really nice and food is so good! Wonderful. And the owners were so nice as to pick me up from a busstation personally because I had a late arrival. What more can I say? All in all very good. Enjoy your stay! When travelling with public transport: make sure you arrive early in the day. On your way back you can exactly make the 12:00 hours fligth from Pisa but if you run 10 minutes late you will miss it. So flying after 14:00 hours is much more comfortable.
Nice environment No elevator
The quietness and setting - great for a few days of peace nad quiet away from the noise of Florence and good for walking in the countreyside. Unfortunately we arrived on a Wednesday on a day when the restaurant was closed bedause we had intended to eat there. Luckily we knew the area and drove just a few miles to Feisole,just outside Florence. However, they did recommend a selection of places to eat of all prices but I think it hepled that we were familar with the area and could make our own choice.
Nice staff, good facility, moderate price. Long walk necessary from city centre.1
The hotel was beautiful, the rooms were huge and very smart, the pool was gorgeous and refreshing. The restaurant was some of the best food we encountered in Italy!
Old style Italian building and the overgrown gardens. Room had balcony overlooking River Arno. Pleasant and helpful staff. Shower enclosure very small.
Food at dinner good as was the choice of cold food at breakfast. Staff at reception and restaurant very helpful. Nice size bedroom with balcony. Hot food at breakfast not very good, they had scrambled eggs and bacon each morning but did not look very appetising. Room cleaning not vey good, crisps on floor on day we arrived were still there 3 days later when we left. Bathroom had a musty smell, could do with redecorating the bathroom. Swimming pool not open, would be helpful if they gave a date it closed.
The hotel staff were friendly and helpful, our room was quite large and very clean with a beautiful view overlooking the river. It is the perfect base for a young couple to explore Florence. As long as you are prepared to walk 20-25 minutes into the city centre, there is nothing negative I can say about our stay at Ville Sull'Arno
Very close to centre of Florence - short bus trip to centre. Nice pool and friendly staff. Good breakfast and restaurant was good. Good base for touring Florence and for touring towns in the region - easy access to Auto Strada etc. A little haven in the city. Air Conditioning was a bit noisy and some traffic noise from early morning.
The location was perfect and the view of the river really added to the beauty of the room. We loved the balacony! The staff were all very helpful with advice, booking tickets for us, etc. The breakfast was excellent and we also enjoyed the pool. We would recommend this hotel to anyone!
Beautiful property with great rooms and views directly on the Arno. Quiet & peaceful. Excellent food and service. Fantastic breakfast offering. Spa was amazing and so much enjoyed with a grotto hot pool, steam and sauna. Staff very friendly with great concierge services available. Shuttle bus and bicycles. Could not reccomend this hotel any higher - was best hotel of our entire trip stay and well worth the price. Wife was over the moon happy with this choice...
The staff were very courteous and helpful. Food was excellent and the hotel was very clean. A bit far from the centre of Florence with the result we spent a lot of money on taxis.
excellent concierge and service
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
Friendly staff, great room
Staff and location Breakfast buffet and some rooms noisy
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
This is a beautiful hotel. What we liked most was it's location - very central - walk out the door and you are right where you want to be!! I can not think of anything that we didn't like about the hotel.
Staff were accommodating. They initially offered us a room with a view of the inside of the building (I would not call it a courtyard) and down many halls away from everything. When we requested another they gave us one on the 5th floor, street side with a bath tub. I did request these amenities beforehand, however, they tried to give us a substandard room. Is this because we booked through Booking.com?Need to be persistent. Location can't be beat. Hotel is beautiful.
The bubble bath was a welcome delight. The room decor was awesome! The basket of fruit was delicious. We just loved every mininute! The stay helped make our 25th wedding anniversary wonderful. Had difficulty illiminating the light fixtures in the sitting room. The light switch did not function properly. Had to ask the front desk for assistance.
location bathroom of the room was old and cold, not at the level of a 4 star
The location is ideal The beds were very uncomfortable.
Location was excellent. walked everywhere & many great restaurants & wine bars nearby. Staff was very accomodating & friendly Price was high but quality matched the price
Hotel's position in the historical centre of Florence
It was no rain, thanks.
They offer the best breakfast buffet in the morning, excellent selection of eggs, rolls, pastries, fruits, cheeses, cereal etc and hot american coffee. The breakfast room is nicely decorated and service prompt and friendly. A great way to start your day. The rooms are very clean, bar/lounge area looks newly decorated and a nice place to enjoy an evening cocktail. Very friendly and accommodating staff.
Great Location near the Duamo accompanied by good rooms and helpful staff
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff
It was one of the places I have ever been ther eis nothing to complain
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
very good hotel very helpful staff!everything was perfect no
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
Very elegant, located in a perfect spot in Florence's luxury shopping area and also very close to city's center and monuments, clean rooms and good service by staff.
the welcome and efficiency of the staff and also the quality of the breakfast. a special mention for the sophisticated spa and treatments. The room was very comfortable and wel equipted. the lounge is welcoming. the lighting in the beautiful bathroom was deficient but I understand this will change soon.
this one is a brand new one only opened in May 2009. The room is spacious and is very clean, with a spacious marble bathroom. It is small and cozy. I will go back if I visit Florence again.
The hotel is very well located within few blocks to major attractions and "centro storico". Be careful with the shower in the restroom because it is a step down from the floor and you can easily fell down.
SPA (small but nice) and massages. I am Italian and found breakfast delicious (cappuccino) Room's temperature was too low when we first entered (18°)
Excellent location. Walking distance to all the main attractions of Florence. Quiet neighborhood inside the busy town center. Room service expensive for what it was.
wonderful breakfast with fresh juice, home-made bread and delicious fruit very central to the city nice staff nice room no
the hotel is absolutly great specially its near by the river & the shopping area..the staff were amazingly adorable and helpful ...i remeber "marco" he was great and all the other but i cant recall there names now..last day i needed a late check out ..they provide it free freee freee with a wide smile...u must see this amazing beutiful castle i wished i could stayed more
It was a very beautiful hotel with an excellent staff and it was in an excellent location. We liked everything about the hotel.
Nice location, nice property Be sure not to stay in a standard room, when you pay for a deluxe room. Booking.com classifies the rooms by size, but the hotel receptionist said, size does not matter, it is the services included (spa, mini bar). The receptionist also refused to change the reservation to standard room, as it was made trough booking.com. I took us 15 minutes and some nerves to get the room we paid for as advertised on booking.com.
The building looked beautiful, and it was close to the Tuscan country side. Staff was very helpful and the food was really good. There isn't really much negative things to say here, however I would improve the shuttle service to different locations, ex the Terminal. Also, TV has to have more English channels , that helps relax after a long day of walking.
Spent two nights there in November 2014. Excellent service, room, and amenities. Would definitely return. I can say without equivocation that I would return. Fabulous views of Florence! Tea served in the salon each afternoon. Gorgeous linens. Attentive service. This is a my hotel when I return to Florence!!
The views were stunning and superb facilities. Gourmet dining with elegant surroundings. nothing to complain about
the feeling of luxury, calm, and amazing view over the whold of Florence. The staff were considerate, very helpful , quite perfect.
The location is surely impressive and the staff extremely super nice and helpfull. the free shuttle service is absolutely fantastic! There are a few things that I was not happy about: the bed mattress was old and had a big hole in the middle that made our sleep extremely uncomfortable. they didn't even have a selection of pillows, but only one standard, that , in a hotel room that costs 299 euros per night is not acceptable. the breakfast was totally not worthed 25 euros per person ( they should really have it included in the price). For how perfect is a view , and we all know how important is a room with a view in Florence, they are located next to a camping ground, and in the middle of the night and early in the morning, the camping ground management was calling people with megaphones to move their cars.... ad was utterly annoying and loud!
Nothing specific stood out The service is erratic and at times poor The cleanliness of the crockery (dried sugar on a coffee spoon) and the level of crockery (cracked cup) is not on par with its star rating The rooms already look like they need redecorating and 'romantic room' is in fact a very small room with a limited view of the grounds and Florence. Drinks and meals were prohibitively costly in the hotel We were woken at night by inconsiderate guests arriving late and by the sound of the luggage trollies. The noise was dealt with quickly by the concierge, but you also get noise from a neighbouring campsite (tannoy announcements) which can be quite disconcerting!
The whole stay was excellent. Service top class, views amazing, room outstanding, roof terrace unbeatable in Florence. I will go back and recommend others to stay whenever in Florence.
I love that hotel, everything was perfect!
the old world feel in the rooms. The interior in the public spaces could use some serious attention! It feels cheap and not on the level of a genuine 5 star hotel. Overall needs tasteful direction and overhaul. Restaurant bill for 2 was almost 90 euros for 2 glasses of wine, 2 pastas, and 1 dessert. Each glass of house wine they offered me was 16 euros each. I have dined at many restaurants in Italy ranging from michelin star to amazing local family restaurants therefore I am quite confident to say this was expensive for what is was. The food was standard for what you can expect in any decent Italian kitchen however you can head down the road to find many nicer restaurants that will be over half the price for the same thing. Moreover the interior of the restaurant feels like a cheap Chinese restaurant with an interior inspired by Versace in the 90's.
very friendly staff and very nice restaurant. One of our best meals in Florence. Thanks for the wonderfully chilled bottle of Champagne in our room, on arrival, was a wonderful touch! We will stay there again. Shuttle services needs to be extended in hours and also drop folks in the middle of the town as opposed to the bridge.
I cannot accept that the overnight price of euros299.00does not include breakast! A fabulous location but I have stayed in better hotels before for a lot less! The air conditioning in the annexe was locked on 25.5c and could not be reduced.the room was like a sauna.we stayed at the hotel to attend a wedding on site.the dinner service was poor-at one stage the cutlery ran out.they should be used to mass catering!take care concerning mosquitoes.these seem to be endemic in florence and 5 stars do not stop you from getting bitten.we have come home with numerous bites!
the 25 euros per breakfast for one person is too expensive I think.
Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
space of the rooms sheet of the beds is not soft
very friendly service
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
kind staff, cleanness,well internet service,nice hotel nothing
Liked nearly everything The service around the pool area was a bit slow some days
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
The location was excellent the service was good and the rooms were small but high tec
location was amazing. it is on piazza del republica, walking distance to almost everywhere. that the internet connection and breakfast were not free. i understand that hotels charge for breakfast but seriously which hotel in the world today still charges 20 euro per day for internet. internet is everywhere and it should be given to clients free.
Professional service, exceptionally resourceful/helpful Concierge Internet service very slow, no wireless
Best location Location and the room
I liked every thing in the hotel. Some of the staff at the frontdesk are not friendly. Don't take the breakfast it cost around €30, eat out there are lot's of places to eat in around you.
hotel's placement is perfect. hotel was good .
Beautiful modern rooms. We got two interconnecting rooms and they were very spacious. Hotel within walking distance to all the shops..
excellent friendly staff provided great service
Quiet location, Senior bar, restaurant and porterage staff were excellent Management were not on the ball. Twice we complained about the smell coming from the waste pipe of the bath and nothing was done. Twice we returned to our room in the late afternoon and it had not been serviced. On the one evening we had dinner in the hotel there was a staffing problem and we (along with other guests) had to wait for ever for our food.
Hotel was clean, staff were helpful & friendly. 30 min free wireless a day was useful. Close to train station and I liked the walk to the city centre (either along the river or the back streets which had quirky shops). Hmm the aircon was quite noisy (sounded like it was continuously raining) but it didn't worry me too much.
The room and the hotel interieur it was a little bit too outside
I felt at home. Your system with the lights.I guess if I had more time I could had trained myself to work them better.I think now that I am back home ,I have it figured out but too late.
The fresh squeezed orange juice at breakfast. The staff really helped when they changed our room. The first junior suite was a loft bedroom, hot and viewless. The second one was lovely It was a little too far from the center. You have to like to walk a lot. It was the most expensive one on our trip and we thought it was overpriced.
Beautiful room, luxurious bathroom, very comfortable bed, very nice and helpful staff. Very quiet environment and therefore relaxing. The best hotel I have ever stayed at in 30 years of travel. There was nothing I did not like.
The hotel was clean and elegant. Rooms and facilities were spacious and the service was excellent. The breakfast and gym were top-notch. The dinner, although good, was not as good value for money as I would have liked. Additional recreational facilities (spa, pool, biliard table, other) would have been a bonus.
Outside looking of the building was nice, the fee was cheap as a 5 star.
comfort I would like the restaurant to have more choices on the menu Food could be a little better
We arrived to a rude and dismissive front desk. They proceeded to tell us we couldn't stay in our room unless we paid 50 dollars more than what we paid with kayak. I said absolutely not. they said then we couldn't stay and they would still be charging us the full amount of the room. We left and did not stay there and now have to dispute these fraudulent charges with my credit card. Never stay here!!! Worst service ever!!!!
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
The rooms need more ligth
great service. Beautiful hotel
the overall high level of service and luxury appointments
The staff was excellent, and the restaurant also I was missing a swimmingpool
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
It is an elegant hotel, and nicely located.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Excellent service from an outstanding staff. We were completely satisfied !
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Excellent staff, lovely clean rooms, very good bed, nice shower too
The best hotel in the world! No
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.