Guest reviews
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All Reviews
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Couples
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Overall Rating
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9.3 "Terrific location."8.8 "
City centre within easy reach , said 88%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." 7.5 "Great parking , according to 75%." -
8.5 "Food is delicious."9.5 "
Yummy desserts , said 95%." 8.8 "88% werehappy with the price ." 8.6 "86%loved the menu selection ." 8.0 "80%loved the sushi selection ." -
8.3 "Great service."8.7 "87% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 8.3 "83% found therestaurant service to be one of the best ." -
8.2 "Vibe was good."9.4 "94%
enjoyed the lobby entrance ." 9.1 "91%enjoyed the friendly atmosphere ." 10.0 "100% said it was astylish hotel ." -
6.7 "Rooms are ok."5.9 "
Beds were acceptable for 59%." 5.6 "For only 56%, thebathroom was ok ." 6.7 "Only 67% said therooms were modern ." 6.4 "Cleanliness of the bathroom was average , said 64%." 5.6 "Only 56% thought theshower was ok ." 5.0 "Only 50% thought thefurniture was functional ." -
6.5 "Breakfast is mediocre."
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5.8 "Average value."
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5.5 "Internet is average."
Overall Rating
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9.0 "Terrific location."
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8.3 "Food is delicious."9.1 "
Yummy desserts , said 91%." -
8.2 "Great service."8.9 "89% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." -
6.4 "Breakfast is mediocre."
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6.2 "Rooms are ok."5.8 "
Beds were acceptable for 58%." 5.6 "For only 56%, thebathroom was ok ." -
5.8 "Average value."
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5.6 "Average comfort."5.8 "
Beds were acceptable for 58%."
Overall Rating
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9.2 "Terrific location."
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8.2 "Great service."8.7 "87% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
8.1 "Vibe was good."9.3 "93%
enjoyed the lobby entrance ." -
6.5 "Rooms are ok."5.6 "
Beds were acceptable for 56%." 5.3 "For only 53%, thebathroom was ok ." -
6.3 "Breakfast is mediocre."
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5.7 "Average value."
Overall Rating
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8.1 "Great service."
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8.1 "Generally very clean."
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6.5 "Rooms are ok."
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5.3 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
Location The room felt dated. Frayed carpet, etc/
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10.0review from
Front desk Lauren terrific. Bar over priced. $20 for two drinks with tip.
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6.2review from
Clean, updated rooms, nice gym and fitness area. Half of the parking lot was blocked off for a private venue and guest were forced to park off site both Friday and Saturday. The staff didn't mention this until after checkin. Also both nights that we stayed there was very loud music over powering the volume of my tv in our room. I called twice each night and complained about it but the music was loud until almost midnight both nights. Double Tree did end up giving us a free nights stay but only after dealing with it for 2 nights.
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10.0review from
It was cozy, clean, and located centrally to outdoor fun. NAU campus is conveniently down the street. Frisbee Disc Golf course is just around the corner. Sakura is located in the hotel.
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9.4review from
The cookies at check in. And breakfast. The parking lot was very icy. It really needed some salt. Also parking was limited. And they did not have any rooms with a view.
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10.0review from
The Manager straightened out a mistake of mine on the reservation. Thanks Kristen!
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8.8review from
Grounds and hotel are very well maintained. Personnel are friendly and courteous. Shower drain was slow
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8.8review from
The entrence was very cozy and the bar was great. The room was nice, the bed was very comfy. The only thing it the A/C was pretty bad and dust was all around the vent area.
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10.0review from
The staff was outgoing and went out of their way to be helpful. Twice I went looking to get some milk to have with my cookies and on both occasions they got me that milk without any request of payment. A small but meaningful gesture. Some overly noisy children that's poor parenting not poor hotel staff.
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10.0review from
Front desk Lauren terrific. Bar over priced. $20 for two drinks with tip.
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10.0review from
It was cozy, clean, and located centrally to outdoor fun. NAU campus is conveniently down the street. Frisbee Disc Golf course is just around the corner. Sakura is located in the hotel.
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9.4review from
The cookies at check in. And breakfast. The parking lot was very icy. It really needed some salt. Also parking was limited. And they did not have any rooms with a view.
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10.0review from
The Manager straightened out a mistake of mine on the reservation. Thanks Kristen!
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8.8review from
Grounds and hotel are very well maintained. Personnel are friendly and courteous. Shower drain was slow
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8.8review from
The entrence was very cozy and the bar was great. The room was nice, the bed was very comfy. The only thing it the A/C was pretty bad and dust was all around the vent area.
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10.0review from
The staff was outgoing and went out of their way to be helpful. Twice I went looking to get some milk to have with my cookies and on both occasions they got me that milk without any request of payment. A small but meaningful gesture. Some overly noisy children that's poor parenting not poor hotel staff.
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5.4review from
Location The room felt dated. Frayed carpet, etc/
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6.2review from
Clean, updated rooms, nice gym and fitness area. Half of the parking lot was blocked off for a private venue and guest were forced to park off site both Friday and Saturday. The staff didn't mention this until after checkin. Also both nights that we stayed there was very loud music over powering the volume of my tv in our room. I called twice each night and complained about it but the music was loud until almost midnight both nights. Double Tree did end up giving us a free nights stay but only after dealing with it for 2 nights.
