LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP
Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.