They sat me in a better row and seat. Was not squished like the flight from Tucson to Seattle. Because I was in a wheelchair, everyone was very solicitous. Great flight. The only thing that disappointed me was there was no WiFi.
Alaska, in my opinion, is one of the best airlines. I have flown them for 30+ years and watched them grow from a small NW carrier to the size they are today. Day-in, day-out they are very good.
I did not try their food or log in to the WiFi but the rest of the trip both ways was easy and most pleasant.
Different snack. Better coordination between terminal desk and plane for boarding. Stood in jetway for 5 minutes while plane was being cleaned by ground crew.
Staff on the flight were terse, bossy, and impatient with people on the plane.
Crew was so kind, flight was easy, thank you so much for everything
Birding was slow. extremely slow; please do experiments on efficient plane boarding experiences; especially regarding passengers that pass their seat number…
I like not much people. Could tell the kids to be quiet.
Free WiFi was awesome. I hate the five hour delayed take off.. arrrgh!
Flight was on time departure & arrival. Staff was efficient & attentive. Food was better than normal. Wish they had some sort of entertainment screens loke Delta. I would fly Alaska again though.
mechanical problem delayed more than 2 hours on the run way.
They are always helpful and kind. The staff is efficient and professional.
Terrific flight, had a good seat. Flight crew was wonderful, boarding was drama free. And we arrived early.
I was so hungry. No meals. Staff very nice. Seat arms armed too tight and didn’t go up. I was scheduled for First class, but was put on Standby, even though I made my reservation a while ago. Thank you.
Everything was done like clockwork and I find no fault with the airline.
American was the airline that Starlux contracted for this trip. I arrived in time to make the connecting flight on American, and then the baggage-handler debacle happened. For some reason, the first class and premium economy passengers' luggage was unloaded first. Never seen this happen before. They had handlers removing the bags from the carousel for those passengers. Meanwhile, all of the economy passengers were waiting for their bags, including me. And there were a lot of bags because it was an international flight packed full. While waiting for 45 minutes, my bag didn't show. Meanwhile, an American representative showed up asking if anyone has a connecting flight to Phoenix. Of course I spoke up, and they proceeded to try to find my bag because I had to take a bus to the actual terminal to catch my flight. Which I was not informed of before I arrived. After another 15 minutes of searching, my bag was finally found with the first-class passengers' bags because they had pulled it by mistake. So I rushed to the terminal with the American representative to catch my flight, and they informed me that I missed it and could not get another flight until the next day. Of course, after being on an international flight for 18 hours, I was in no mood to hear this. Now, to be fair, there were a few American employees who tried to help me. After hearing about the missed flight, they got a supervisor to talk to. I expressed my situation to the supervisor, and she was not helpful until I asked for compensation. She agreed to get me a hotel room for the night. So I agreed, and she disappeared into her office, and I waited. And waited. And waited. And waited. While waiting, I was asked by three different employees who knew of my situation if I had been helped. I told them I was waiting for the supervisor to get the hotel room, and they said they would check. Finally, after waiting for 75 minutes, one of the employees who had asked me if I had been helped arrived with my hotel room and arranged a ride to the hotel for me. Never saw the supervisor again. It was now 8 o'clock; I arrived at 5:45! My rebooked fight was scheduled for 6:11 this morning and I have now been informed it has been delayed until 10:00. So am I happy with American? NO I'M NOT!! ;
It was good overall but when I book my flight and seat through Kayak, AA will at times change those seats during check-in time which I don’t understand why. I always book aisle seats and had to sit at window for my flight to Austin this trip.
I was very unhappy with the lack of communication from the cockpit. It took close to a half an hour before we took off after the doors were closed, and we got no announcements as to progress. It would be nice to get some acknowledgement of the situation and updates as to when we are taking off.
Movies on my phone are great. It would be nice to have a gluten free snack option.
Liked that it was on time. Staff professional and friendly.
