Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "World class service."9.9 "99% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." 10.0 "100% said thereception staff was great ." 7.0 "Housekeeping was great , according to 70%." -
9.5 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 7.5 "75% thought it waseasy to get to the train station ." -
8.4 "Breakfast is good."
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6.0 "Internet is average."5.3 "53% thought the
wifi quality was ok ." -
5.1 "Rooms are ok."5.3 "
Beds were acceptable for 53%." 5.9 "Only 59% thought thefurniture was functional ." 5.9 "59% thought thekitchenette was ok ." -
4.8 "Not very comfortable."4.9 "51% said
rooms were small ." 4.1 "59% thought it wastoo noisy ." 2.2 "Air conditioning was criticized by 78%." 0.0 "100%criticized the small bathroom ." -
3.5 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ."
Overall Rating
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9.7 "World class service."10.0 "100% found the
staff to be very friendly ." 10.0 "100% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
9.3 "Terrific location."9.5 "95%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
8.3 "Breakfast is good."
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5.8 "Food is average."
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4.4 "Rooms are not good."4.2 "58% said
rooms were small ." 2.0 "Air conditioning was criticized by 80%." 2.3 "77%complained about the bathroom ." 1.3 "For 87%, therooms looked old ." -
4.1 "Not very comfortable."3.7 "63% thought it was
too noisy ." 4.2 "58% saidrooms were small ." 2.0 "Air conditioning was criticized by 80%." -
3.5 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ."
Overall Rating
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9.5 "World class service."10.0 "100% found the
staff to be very friendly ." -
9.5 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." -
8.7 "Breakfast is good."
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5.6 "Internet is average."5.1 "51% thought the
wifi quality was ok ." -
4.9 "Rooms are not good."4.5 "55% said
rooms were small ." 2.0 "Air conditioning was criticized by 80%." -
4.6 "Not very comfortable."4.5 "55% said
rooms were small ." 4.1 "59% thought it wastoo noisy ." 2.0 "Air conditioning was criticized by 80%." -
3.4 "Vibe wasn't good."1.2 "88%
criticized the unstylish hotel ."
Overall Rating
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9.7 "World class service."
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9.5 "Terrific location."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
Location, friendly staff, bit shabby in places, but use of computer also helpful.
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7.0review from
The position was excellent.Staff gave good advice and were most helpful. I really appreciated the careful explanation about accessing after reception was closed. Good bed and very good linen for a moderate hotel. Breakfast was very good and service was friendly and efficient. I found the floor surface in my rooms uneven and I had to be careful ,especially at night.
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7.0review from
Staff were helpful and friendly. Location ideal. Room large and comfortable. Just what we needed.
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8.0review from
Very friendly staff. All of them speak in English and Irina in Russian too. Very good breakfast. It was very nice to have the kitchen. Location is excellent. Not noisy. I can't recall.
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7.7review from
close to the major sites we wanted to visit in florence. clean room with a very nice european breakfast. slightly disappointed with some of the staff.
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6.8review from
Excellent location and receptive staff.
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6.8review from
terrific location friendliness poor breakfast (no fruit or vegetables)
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7.6review from
Internet service was excellent. The bathroom was a bit small. Great facilities though!
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5.2review from
Nice staff, good location The room was very dark .
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3.6review from
Nothing it was very dismal and didn't have the "makeover" that the website suggested. Breakfast poor, staff unsure of how to use credit card machine! Staff at breakfast were very sweet.
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7.0review from
The position was excellent.Staff gave good advice and were most helpful. I really appreciated the careful explanation about accessing after reception was closed. Good bed and very good linen for a moderate hotel. Breakfast was very good and service was friendly and efficient. I found the floor surface in my rooms uneven and I had to be careful ,especially at night.
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7.0review from
Staff were helpful and friendly. Location ideal. Room large and comfortable. Just what we needed.
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7.7review from
close to the major sites we wanted to visit in florence. clean room with a very nice european breakfast. slightly disappointed with some of the staff.
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6.8review from
Excellent location and receptive staff.
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6.8review from
terrific location friendliness poor breakfast (no fruit or vegetables)
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7.6review from
Internet service was excellent. The bathroom was a bit small. Great facilities though!
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6.0review from
Location, friendly staff, bit shabby in places, but use of computer also helpful.
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5.2review from
Nice staff, good location The room was very dark .
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3.6review from
Nothing it was very dismal and didn't have the "makeover" that the website suggested. Breakfast poor, staff unsure of how to use credit card machine! Staff at breakfast were very sweet.
