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The receptionist, Monica, was very welcoming and helped us with our travel arrangements to Iasi from Cluj. The hotel itself was excellent -- clean and with all the conveniences of home. The food was fresh, home-made and plentiful -- definitely a good value for the money.
Hotel staff are very plesent and the hotel is very clean. It is to hot in the rooms, and in my room there was no window but 1 small in the bathroom.
Plenty of space, nice design, confortable. Nice staff. Hard to find, no GPS information. The location does not corespond to the google map shown on booking.com. Phone first and ask for details. I think the staff has to insert the GPS coordinates in the booking.com presentation.
Customer Service was very good, especially Monica, she will go out of her way to make your stay enjoyable.
the staff was always very helpful and the room was absolutely fantastic!..so was the food. they have parties during the weekends so if you are a family with young children the noise can be a problem..
The location is not spectacular but service food and rooms are perfect. Highly recomended
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
The space in the room and the staff was very nice
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
Here you can find the same good quality services like in Western Europe.
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
Good staff; good views; good room Need to have tea and coffee making facilities in room
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
Breakfast, employees view from room
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
all is great, te services, the food, the design, the quality of materials and the staff none
I really enjoyed my stay. Great staff and great food. Congratulations
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
the rooms are spectacular, the size, the design, the quality of furniture, the sheets, the balcony huge yes: they didnt took care about the details, not knowing that the room we got the shower didnt work. when we changed the room we realise that we didnt get in first place the right room , according to what we reserved. we got a standard room instead standards superior.
Excellent, very peaceful location. Huge rooms with balcony. Very nice restaurant 20m away.
The rooms are very nice, breakfast was ok. Friendly staff Nobody noticed that the complete door of the showercabine was missing - thats Romania! :-)
a modern clean nice hotel, in a good region in fagget florest and ten minutes of Cluj center
nothing i liked, this is a 5 star class hotel ,advertied spa massage fitness suite, but none avalible for a least another year. should reduce their price to a more acceptable level due to none services. no english spoken ,road to hotel very poor repair, very remote,so if you run out of cigs none on site.
The hotel looked great, very luxury, had a great location. In 5 min with the bus/taxi you arrived in the city center. The staff was excellent and the room was very clean and modern.
Fantastic Design, Very good breakfast Barkeeper refuses to take orders at 23.00 hours. I simply wanted to drink one beer - request refused.
the bed was too short and the pillows too hard
The Hotel is new and clean. Everything was OK this time! We slept in room 213, we would like to tell the managment of the hotel, to check the plates/tails in the shower near the crane, there will be problems in the future. Last time we slept on the 7 floor and there was a problemm with the airco.
Friendly staff, excellent breakfast, comfortable room. Food not v appetising.
The staff was very friendly and very helpful. They went out of their way to help us in every way. We chose this hotel because it advertised a fitness room, sauna, etc. They are in the process of finishing these rooms (due to it is a brand new hotel). But do not advertise these features if they are not ready for use. We were very disappointed that we were not able to work out.
Very good design and comfort. Good breakfast. Small selection of drinks at the reception bar.
The hotel was well appointed and the rooms were large. The staff were very pleasant and helpfull The car parking facilities were not adequate for a full hotel.
Nice design, very nice rooms, nice hotel. No enough parking spaces and the hotel is almost outside the city (not a very good location).
Stuff was very helpful. n/a
Very friendly and helpful staff, the rooms are large and clean and mine had a balcony.
The housekeeping was wonderfur The people at the front desk were rude and indifferent and thought that working there was beneath them but they really should have been working on a garbage truck as that is where they would not have to speak to paying customers.
Guests should be aware the nightclub is a lap dancing club
Large, clean, air-conditioned room. Unlike some hotels we were able to leave the air-con on all day (handy in the hot summer). Long-ish walk to town (30-45 mins), which I didn't mind and in any case taxis in Cluj are cheap. Decent restaurant next door too. Noise during the early hours from people leaving the bar/night club next door.
I stay here each time when visiting Cluj since 3 years.There are many nice-looking,better located hotels of same price range but I've never tempted2change.I feel secure,calm,pampered here.At each visit signs of continuous maintenance and continuous implementation of new things/improvements in interior&services. Owner greeted me by"welcome home" last week-well,that's it! Love the place&people 1. Lack of elevator which front desk staff compensates at 100% but I don't feel nice seeing them tortured by my always huge baggage/ 2. Night bar- seems female are not welcome here so no way to spend part of the night on site;if a female would like to chill out, should move to city center (quick&cheap by taxi)./3.Gym room would be a plus
Excellent choice, very spacious rooms very clean and comfortable.
The cleanliness and the friendlyness of the staff. They arranged all our trips.
great staff cooperation and assistance. the elevator did not work
Food quality and assortment in the restaurant is high level, with good value. Room is OK, huge amount of TV channels. :) Correct mini bar. Safe parking is limited. Bathroom could be better, there is no lamp for cosmetic purposes. To much noises and light at night, night strip club too loud if door was opened (till 5 a.m....).
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
very friendly staff sauna or spa was not available
Clean, decent hotel with good rooms
good for business, not for pleasure. Breakfast was not very good.
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.