Outrigger Beach Resort

Not impressed

I liked that it was on the beach. Employees in the office, bar and restaurant were friendly and efficient. Always found a parking spot. Short walk to movie theater and 7 Eleven.

The free WiFi was worthless. Stayed in standard room. Carpets looked terribly dirty. No headboards on beds. Dirt and food crumbs under furniture. Very dusty on shelf and top of tv stand. Small tv. No microwave in standard rooms. People blowing tobacco smoke in your face in tiki bar. Heated pool was very cold. Weather was bad when I was there so I spent more time in the room than I normally would. So, I might be pickier than normal.

Not worth the the price I paid.

Location

Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!