Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.0 "Food is to die for."9.4 "94%
loved the menu selection ." 10.0 "100% werehappy with the price ." -
8.9 "Location is great."10.0 "100%
enjoyed the restaurants & bars nearby ." 9.2 "92%liked the proximity to shopping ." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Great service."9.8 "98% found the
staff to be very friendly ." 10.0 "100% thought theservice was very professional ." 8.3 "83% said thereception staff was great ." 7.5 "75% wereimpressed by the valet service ." 9.0 "Lovely bar service , according to 90%." 8.0 "80% werehappy with the room service ." -
8.0 "Breakfast is good."
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7.5 "Nice rooms."8.0 "80% said the
beds were comfortable ." 9.0 "90% thoughtrooms were spacious ." 8.4 "84% saidrooms were clean ." 9.8 "98% thought theview was good ." -
6.0 "Internet is average."6.3 "63% thought it was
adequately priced ." 5.6 "56% thought thewifi quality was ok ." -
4.7 "Value below average."
Overall Rating
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9.1 "Food is to die for."
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8.7 "Location is great."
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8.6 "Great service."9.8 "98% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." -
8.2 "Breakfast is good."
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6.7 "Rooms are ok."5.2 "52% thought the
minibar was ok ." -
6.4 "Average amenities."6.4 "64% thought the
building was acceptable ." -
4.9 "Value below average."
Overall Rating
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9.0 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.6 "Location is great."
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7.1 "Nice rooms."9.8 "98% thought the
view was good ." 7.4 "74% said thebeds were comfortable ." -
6.8 "Average comfort."
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4.4 "Value below average."
Overall Rating
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9.0 "Terrific location."
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8.8 "Great service."
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7.2 "High comfort."
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7.1 "Nice rooms."
Overall Rating
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8.8 "Location is great."
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8.5 "Great service."
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7.8 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
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8.2review from
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
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9.1review from
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
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10.0review from
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
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9.4review from
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
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9.7review from
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
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10.0review from
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
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2.0review from
I am a native of Fort Worth and was in town for one night. This hotel is awful. I stay in hotels more than 100 nights per year. The hotel promised a king bed and had none. The insolent woman at the counter did not care. I placed the breakfast menu on the door and no one collected it. This pretentious hotel was once a destination. It is now poorly managed with an insulting staff. Ed Bass deserved better as a centerpiece of Sundance. I will never stay there again and warn others.
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9.6review from
The staff is extremely helpful and efficient
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10.0review from
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
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6.6review from
Water Preasue in the shower very low. TV did not work all the time. Had to pay for Internet.
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10.0review from
I arrived to hotel at 10pm my room was prepaid but they gave it away they sent me clear down the other end of the city I was looking forward to being right there in middle of sundance square to comf walk to various places. They paid for all accommodations but it still was not what I had set up to do.
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8.2review from
Service was great and attentive. Everyone was very helpful. The bed is hard as a rock. Walls are thin. Room decor is dated.
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9.1review from
The location downtown Fort Worth so we could attend Main Street Arts Festival and have easy access to our room. Due to dietary needs I must carry certain foods and it would have been easier to have a refrigerator and microwave in the room.
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10.0review from
The location is perfect! Close to everything! We were able to walk to the water gardens just fine. Room service wasn't very good. The potatoes were gross and they kept messing up our order.
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9.4review from
I had a screaming headache one of the nights at around midnight, the staff offered to open the small store when I asked if there was anywhere in the area to get some advil. Everyone we encountered was nice, and helpful. The breakfast though great was pricey if you are not a big eater. Also, I did not know parking was additional.
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9.7review from
Right in the thick of a pleasant downtown. All staff encountered friendly and effective. Comfortable room with great view of downtown (our side of the hotel). Expansive lobby. Nothing
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10.0review from
It was very clean. Everyone was helpful and friendly. The bed was amazing! Could not use the hot tub. There was a family of 12 in it. Including babies.
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9.6review from
The staff is extremely helpful and efficient
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10.0review from
The staff was incredibly friendly and helpful! Our valet had a great sense of humor, the staff personally greeted us as we walked through the door and we were on our way to our room in less than 2 minutes. The facilities were incredible w/ an awesome fitness facility, and outdoor tennis & basketball courts. They provided necessary equipment. Excellent location for families! We walked everywhere in Sundance Square which was extremely family friendly. If we ever go back to Ft. Worth, this is where we want to stay! That we had to leave after just 1 day!
