Cons: Worst people I've ever in counter with in my life. They disn't expect debit . So I rented from enter prize best choice ever. Hertz worst place ever and I will never go back !
Sep 27 2016
Terrible Customer Service
Cons: The customer service was terrible so I cancelled and requested a refund and I will not receive my money for two weeks. I will notify everyone I know to not use this company for car rentals.
Apr 25 2017
Poor customer service
Pros: Only one person was able to help me out of this poor ordeal. Customer service via hertz service line. She guaranteed that if I come across issues I can exchange the car at any hertz location during my travel. Very calm at explaining and showed true customer service core values.
Cons: Poor custome service. Pickup time was at 10 am and due to poor vehicle maintenance had to wait 3 hours on site to pick up the vehicle. A previous flat located on the side wall of the tire was fixed by a plug. Caught the issue and told the service rep. The rep calls the manager and I had to convince that it is a hazard and I am traveling 3 days through different states. Asked the rep if I am not satisfied with the vehicle or encounter additional issues what should I do. Come to find out that it is ok to exchange the vehicle if I am dissatisfied at any hertz location. The manager approaches me and raises the issue if my intention is to change the vehicle at another hertz location then they do not intend to change the tire and I should take it as is. Had to convince him that I have a fixed agenda and I need the vehicle. Finally he allowed the replacement of the tire. Please note passenger side tire was bald...less thread then the recommended safety thread by industry experts. The vehicle rental was a need on my side and not want. Under different circumstances I would have asked for a cancellation of my rental.
May 29 2017
Very Poor Service
Cons: The fact that because all I have is a debit they could not and would not rent to me. I had to book a flight back to Atlanta to get home!
Oct 18 2017
Fearful rental and not a value
Pros: Location is difficult to get in and out of. When reviewing car for damage prior to picking up, the rep held on to the paper and we werent sure she was marking down everything we pointed out. Then she expected us to sign it without looking at it. When we turned the car in they did not look at the car for damage. Hoping this doesn't become an issue.
Oct 19 2017
Clean, fast and friendly
Pros: The representatives on both ends of the rental were friendly and the rental process didn't take long at all.
Pros: It was cheap, and plenty of space inside the vehicle.
Cons: I didn't realize it was so far from the airport, and there was a strange agreement for cleaning the car that could cost 240$
Jan 11 2017
Pros: Employee was helpful and answer all my questions. Car wasn't 100% clean (interior) when I pick up, but there wasn't time to wait.
Sep 14 2017
Excellent Customer Service...
Pros: The young man who assisted me both when picking up and dropping of the vehicle was professional and friendly. I felt taken care of. I felt like he valued my business. Both processes were quickly executed and a quality product was delivered with a genuine demeanor. Well done. You've won my future rental business.
Cons: I rather wish that Avis' "Full Size" vehicles were a bit roomier and therefore comfortable.
Dec 12 2017
Stop hiding prices
Pros: I liked how easy it was....and the gentleman who checked my out and back in was amazing. I would buy ice from him in Antarctica! I had a reservation for 4 pm...well as life happens I needed to leave earlier than expected...so I called and he was able to move up my reservation to 1 pm which helped out a lot!
Cons: So when you check out on kayak it tell you so many dollars per day equals this amount....which was a great price...but when I got to Avis there was an additional $131 in fees that were tacked on...so the rental that costs me $186...was over $300. I had to pay it becuase I was stuck...I had to leave everything was already set...so I was stuck...I paid pretty much a cay payment just to rent a car no bigger than mine for 4 days. No happy with hidden fees! Then I asked what they are for....and all I got was...they are additional fees. I will probably never use them again.