Fort Worth Car Rentals

Beware of fortworth/Taylor hertz

Pros: Agent was nice but, the business pactice at this loactions is bad.

Cons: Kayak said car available. Daughter drive 1hr because ofnthe low price n when she got there, Hertz said that car rate/car nit available, only car available was a suv for $71 vs $31 that we booked online. They would not budge on price. A waste of our time!!! Will never use Hertz again. Bad business practice...

Pros: the rates i liked and the car selections was nice

Cons: I didn't like that I needed more additional information than i was initially told by the clerk. I didn't like the fact that I had to purchase insurance before I was approved of the rental. I wasn't able to get the rental from Hertz but enterprise instead but I didn't get a refund for the rental insurance purchase from hertz.

Fearful rental and not a value

Pros: Location is difficult to get in and out of. When reviewing car for damage prior to picking up, the rep held on to the paper and we werent sure she was marking down everything we pointed out. Then she expected us to sign it without looking at it. When we turned the car in they did not look at the car for damage. Hoping this doesn't become an issue.

Not happy

Pros: Nothing

Cons: Not happy. When I arrive at the airport I went to pick the car, turns out I was at the wrong location. Pick up was at the down town location and it was close. Called for a refund and was not able to do it.

Very Poor Service

Pros: Nothing

Cons: The fact that because all I have is a debit they could not and would not rent to me. I had to book a flight back to Atlanta to get home!

Poor customer service

Pros: Only one person was able to help me out of this poor ordeal. Customer service via hertz service line. She guaranteed that if I come across issues I can exchange the car at any hertz location during my travel. Very calm at explaining and showed true customer service core values.

Cons: Poor custome service. Pickup time was at 10 am and due to poor vehicle maintenance had to wait 3 hours on site to pick up the vehicle. A previous flat located on the side wall of the tire was fixed by a plug. Caught the issue and told the service rep. The rep calls the manager and I had to convince that it is a hazard and I am traveling 3 days through different states. Asked the rep if I am not satisfied with the vehicle or encounter additional issues what should I do. Come to find out that it is ok to exchange the vehicle if I am dissatisfied at any hertz location. The manager approaches me and raises the issue if my intention is to change the vehicle at another hertz location then they do not intend to change the tire and I should take it as is. Had to convince him that I have a fixed agenda and I need the vehicle. Finally he allowed the replacement of the tire. Please note passenger side tire was bald...less thread then the recommended safety thread by industry experts. The vehicle rental was a need on my side and not want. Under different circumstances I would have asked for a cancellation of my rental.