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We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
It was clean and comfortable. Good value for the price No refrigerator in room
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
Clean and well decorated.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
Very dirty and uncomfortable. Would not recommend.
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
staff, convenience for where we were going, breakfasts no
Huge rooms! Delicious breakfast! Showers have amazing water pressure! The TV didn't work properly.
The staff was so helpful and kind. There was a terrible wind storm when we arrived. The computers were not working properly but they offered refreshments and got us settled into our rooms as quickly as possible.
Very nice, large room with table. Good breakfast selections - unique breakfast sandwiches. Nice, helpful staff. Would have liked a microwave in the room.
Staff, location, breakfast!
The staff was very pleasant and accommodating on arrival. Our room was larger than expected, which included a large seating area. The breakfast was excellent including several hot items and fresh fruit.
Location Hello, Everything was OK BUT Please have Management check out ALL telephones in the room especially room 616 where we stayed the cleanliness of the phone was pathetic just take a look very closely Please, Each time the Maids should wipe them down 100%
Great location, terrific breakfast, very professional staff Our room was right next to the elevator and it was really noisy. You could hear everyone talking at just their normal voices. The pull out bed was old and uncomfortable even for kids. Beware that inventory online doesn't guarantee the room you requested
Pool was warm and room was very clean! The people working the front desk did not meet my expectations in hospitality or customer service.
We especially liked the room layout, the bed, instant hot or cold water, and the breakfast.
relatively close to center where I was facilitating a class. If I was closer to the center.
Spacious rooms, great location close to everything, free breakfast. Malfunctioning airconditioner/heater unit. Since we were there only for a night, we did not bother requesting a room change.
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
I liked the clean rooms. No
The breakfast and amenities. No.
This guest did not leave comments about this hotel.
Staff was very good. Breakfast was good as well. The pictures of the pool area were very deceiving. The pool is quite small.
The social hour that provided free appetizers and beverages I had to be moved to three different rooms during my two night stay. First I was given a room already occupied and walked in on the guest, the second room had a faulty heat/air register that screeched every time it stopped running, third room was ok
Big room No
Great hotel. Everyone was nice. It felt like a 5 star hotel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The breakfast was one of the best included that I have ever had. The omelet station was great. There was a stron food smell in our room anytime there was food in the lobby. I think there was a ventilation problem. WE were on the 2nd floor but it smelled like we were in the kitchen.
The front desk was very friendly and accommodating. Made to order omelets for breakfast was a nice feature. The room was spacious and clean. We will definitely stay at a Hyatt again!
Good location. great staff clean room. Lots of freebies lots of freebies The pool was way too cold . Should at least be 78 degrees in the winter. Breakfast very early. Should end at 10:30 the earliest.Also no where to sit at breakfast if you are on time.
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Easy friendly check in.
Quiet No cookie
Coffee but no coffee maker. No fridge.
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
Staff was nice n the rooms was nice and clean
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
The staff were very professional and friendly. Excellent stay from start to finish.
Staff was friendly. Convenient location to Schaumburg Convention Center, restaurants, and super market (Target). Limited parking. Ice machine was broken. Air was a little dry in our room.
The place was clean and new There was a significant lack of staff and food during breakfast to handle the number of people staying at the hotel. 2 of the three days all of the food we gone, and took some 15-20 minutes to be replenished.
Really happy we stumbled on this hotel while trying to save money for our Chicago trip. It was so worth it! The drive time to Chicago ranged from 40 mins to an hr but was definitely worth it to us. The surrounding area and the actual village of Schaumburg are just so pleasant. The staff was excellent, the rooms were great for the price, and I loved that we got a fridge in the room as well. We would definitely stay there again. The walls are pretty thin so I couldn't imagine staying next to a rowdy group of people or maybe even a small child. Also the fitness center says it has weights but it was just cardio machines and some mats. Still would stay here again.
Super clean excellent service
Rooms are clean and updated,
No safe in the room
Staff was terrible and there rooms had tons of issues with it
Enjoy the breakfast, staff very accomodating People not cleaning up after their children. Carpets are festooned with food. Staff cleans afterwards but this limits where we could sit. Don't want scrambled eggs on my shoes. Clean up after yourselves!
Staff was very friendly, the hotel was very updated, beds were comfortable, everything was so clean and smelled nice, spacious rooms, everything you need. Would be nice if it was closer to Chicago, no microwave, pillows weren't great.
The breakfast made to order is awesome! I don't have anything bad to say.
Friendly staff Happy Hour Noisy Cold showers Water pressure poor
I love that we get two rooms with a door dividing the two with Embassy Suites. The staff was friendly! I feel like this location really needs an update. Everything just feels a little old. We've stayed at many other hotels in this area and this Embassy Suites is our last choice. Nothing in particular that was 'bad', but nothing stood out as spectacular either. The breakfast choices were really minimal and not very tasty. I was really surprised that we felt this way as the breakfast here used to be one of the favorite things about staying here.
Rooms were very spacious, but dated. I liked the mini fridge, microwave and separate living space from the bedroom. The bedroom also had an additional vanity with mirror and sink for getting ready in the mornings. Coffee in room was nice. BRING YOUR OWN HAIRDRYER! It took me over an hour to blow dry my hair, so be sure to bring your own, ladies with longer hair! The rooms were dated, but provided a lot of space. Bathrooms were dated as well.
No privacy! The guests in the pool were children alone. Unattended by parents and over the maximum capacity by DOUBLE. Kids were screaming non stop The door to the hotel room was a wall of glass, if the drapes are open. You could peek right in!
There was a spider in the bathroom.
Myra at the front desk is so awesome and can't say enough good thing about Beatrice who keeps the breakfast going. She always goes out of her way to help you with anything. I could not use points for my stay this time. Never was told you could not use point with a 3fd party booking.
The king suites are perfect for my family needs. This is the second year we have stayed on our trip to Chicago. Plan to stay again next year. The staff is friendly, you don't notice or see them until you need something and then they just appear. Rooms are very clean and the pool is nice.
My room was next to the elevator and across from vending. It was slightly noisy. But this is the room I received because of the discounted price through kayak.
I liked everything That I had to leave
We liked the breakfast, had lots of variety, usually I stick with the cereal, this time I did not, and we stayed the weekend, and it was switched up a bit in the morning, that was awesome. Plus coffee, tea and hot chocolate around the clock. I mentioned they were out of Earl Grey and that I would come back later and I was overheard by the front desk, before I could leave she brought more bags, thats customer service!! that we had to use a password to use the internet and we could not hook up a gaming system, otherwise it was great!!
They didn't have my reservation which may have been the fault of booking.com. Also, the fitness room was pretty small and had little equipment.