Cons: "No tv to track the flight progress"
Pros: "Not Particularly."
Pros: "Nothing in particular. Vouchers for future flights"
Cons: "Not having a 5-hour delay."
Pros: "The crew was very nice and great, especially since turbulence made their jobs stressful as well."
Pros: "Great take-off and smooth landing by the pilots. :)"
Cons: "Wi-Fi connection was very week."
Cons: "The flight was delayed due to rainy weather and "network delays" The weather up and down the east coast was not an issue We then looped for 1 hour flying slowly in a hold"
Cons: "Nothing. Smooth flight, friendly crew, and early arrival. Can’t be beat!"
Pros: "on time! quick, free, baggage! free snacks and drinks"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Cons: "i literally think I got frostbite on the plane, it was so obnoxiously cold."
Cons: "There was no food or drink"
Cons: "The seats are small but I'm also a big dude so that might be a factor"
Pros: "Crew was good"
Cons: "Been on time. Not been hot."
Cons: "Left over 2 hours late!"
Pros: "Southwest crew"
Cons: "Full flight Late Have to pay for movies"
Pros: "Generally went well"
Cons: "Flight delayed"
Cons: "Baggage took 45 min to come out"
Cons: "Packed like sardines No drink or snack provided"
Pros: "I appreciate southwest’s generous family boarding and cheapskate fares"
Cons: "Half hour delay due to “we overworked the crew” as the podium attendant joked (but it was probably true!). They announced another half-hour delay, then rescinded it. But we had to get up at 4:30 am for a flight listed for 7:00 boarding so we didn’t appreciate it!"
Pros: "We are novice flyers. The entire process from purchasing tickets to getting luggage was new to us. WE DID IT! There was always a friendly person to help us, even if we didn't need it :) Our flight was late leaving "waiting on a young passenger" but we landed on time :)"
Cons: "Even though ALMOST everyone was pleasant, helpful, and personable, our stewardess acted like she could use a good night's sleep. She seemed disgusted that we wanted a soda AND a glass of water and made sure we waited a good long time for "your second beverage". It was a 4 hour flight and I am sure with 3 attending the cabin she had plenty of time to get everyone served. Her whole demeanor was just plain grumpy :( She also scolded another couple for taking a bag of cookies and chips--even tho she had plenty for her area of seats. There were no rowdy or impolite passengers that we could tell, but she must have had a very bad day."
Pros: "The crew was great"
Cons: "Being delayed for over an hoir"
Pros: "The flight attendant was funny and on point thru the safety announcement! Wonderful crew !"
Pros: "The crew did a good job trying to serve snacks & drinks during the short time they weren't restricted to their seats by all the turbulence we encountered."
Cons: "Lots of turbulence; obviously not the airlines fault, but we didn't like it! Very much not fans of boarding scheme resulting in people traveling together that can't find seats together. Why don't they actually stop people from bringing larger than allowed baggage on board? One person had 3 large items, and others also items obviously bigger than allowed."
Pros: "We arrived over a half an hour before our projected arrival time. Awesome flight, smooth in the skies and very nice attendants!"
Cons: "Southwest Air is too far from airport exits and entrances. I will not take this airline again."
Cons: "Yes excelente servicio"
Pros: "What a great crew!"
Pros: "Flight was Good. Pilot was informative. Everything was fine it just would have been nice to have a screen on the back of the seat to watch TV or the news."
Cons: "Again I would have liked in-flight entertainment."
Pros: "Very nice comfortable seats and lots of shows to watch."
Cons: "Had to ask for a drink 3 times"
Pros: "No turbulence but the crew decided they didn’t want people standing up. Completely unacceptable."
Pros: "Plane arrived on time, even though it left 10 minutes late. Nice landing. Friendly flight attendants."
Cons: "Passengers were hussled into lines to board long before necessary. Front lavatory ran out of toilet paper rather early into the flight. Evidently it was not attended to in the stopover in Boston, perhaps due to the late arrival and eagerness to get going to arrive in time in Baltimore."
Pros: "Thank you for safely bringing my college student back to school!"
Pros: "I liked the transparency provided by the pilot and crew about the reason for the 3 hour delay, and their positive attitude about it. I also understand that safety comes first, so was fine with leaving later if it meant we'd actually land safely."
Cons: "I didn't care for the quality of the pretzels or peanuts."
Pros: "Great flight, and crew"
Pros: "The crew from Boston to Denver was friendly, professional & fun. Their sense of humor brightened some of the typical announcements making passengers smile & laugh. Our crewperson allowed us to take whatever snacks we wanted instead of giving us 1 bag of peanuts."
Pros: "On time, pleasant staff.. ..great service"
Pros: "Flight attendants were lovely."
Cons: "The airplane was so frigid, I couldn't think bout anything else."
Cons: "An hour late, false alerts about the departure time, no info on the board about when the plane leaves"
Pros: "Free check in for two bags and sit wherever you like on the flight!"
Cons: "4 hours late and no explanation from the gate agents"
Pros: "Staff was very transparent"
Cons: "They should've just cancelled the flight."
Pros: "Got to the layover in just the nick of time to run to the next Southwest gate to catch my flight home."
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "On board free wifi TV"
Cons: "They kept changing departure gate and time 8 or 9 times. LATE and no reason"
Pros: "Nice attendants and smooth flight. Checked in often if I needed anything, e.g. more coffee. One attendant even noticed the dude ahead of me didn't flush the toilet and held me off to flush it herself! Now that's service!"
Cons: "Wish they had food purchase options, but at least the snack packs were free flowing. Relatively comfortable for coach."
Cons: "My family had to pay $ 15 per each person for early-bird check-in. There were some people who on boarded earlier just "block" their seats to save for someone else behind us. Why bother to pay $15 per person? Just get one early bird pass, if you can save seats for the rest of your group - THIS SHOULD NOT BE A CASE ANYMORE. Southwest should pay attention to this will not be happen except for an case of emergency or for an handicap"
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Crew was great as always."
Cons: "Flight was delayed. The cheese plate I ordered had soggy grapes. They were kind of questionable! I didn’t eat them!"
Cons: "Headphone port was plugged full of something"
Pros: "The crew was great. However I have had issues with take offs and landings with Alaska the last two times I’ve flown with them. Literally have been stuck for more than an hour on the tarmac both times."
Cons: "I think that Family’s with young children need to have their own area in the plane. I was screamed at and kicked by children for most of this flight. The extra hour on the tarmac was torture."
Pros: "Love the entertainment options with my own device, food, and power at the seat"
Cons: "Entertainment was disrupted. Departure was delayed by delayed departure of the previous flight without enough explanation to those of us waiting to board"
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "The cheese and fruit tray is great."
Cons: "Boarding takes forever. The seats are too narrow."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Good timing"
Cons: "All went well"
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Cons: "Great crew! Smooth flight. Need more hot options for food"
Pros: "Even though plane was full, comfortable"
Cons: "needed appropriate food for red eye Miss warm cookies and milk"
Pros: "Able to get earlier flight to ORD Did offer complimentary baggage service to destination"
Cons: "Had to pay additional $25 each for earlier flight then had seats behind a dog and toddler both unrestrained and noisy during a 3 1/2 hour flight. WiFi connection was very slow. Only water and one pack of crackers - on travel West via Delta, we had at least 2 offers of variety drinks and snacks."
Pros: "Great crew. Boarding process."
Pros: "Great customer service, fast boarding, media available was good."
Cons: "No outlets to charge electronics. Plane itself seemed a bit on the older end."
Cons: "No free food was offered. Movies were not free."
Pros: "timeliness, courteous, comfortable, charging outlets at every seat."
Cons: "weak movie selection"
Pros: "The Go Go entrainment app is great! Also, best flight crew in the sky."
Cons: "I fell asleep before I could order a drink."
Pros: "New aircraft with plugin for laptop, free movies, and WiFi for a price. Friendly and professional crew. Totally productive flight. Alaska Air is my new favorite."
Pros: "I liked the food options and the entertainment. Staff was really friendly too,"
Pros: "On time."
Cons: "Slow boarding and deplaning."
Pros: "The flight was comfortable"
Cons: "Everything was good"
Cons: "Put on an American carrier despite having booked with Alaskan. Told the wrong gate. Then told the incorrect boarding time at the correct gate. Missed flight due to gate keeper. Had to gheck my back on the next flight despite ample room to carry on. EVERYONE that works for American Airlines is incompetent, rude and terrible. I WILL NEVER FLY YOUR AIRLINE AGAIN. Your company should be sold off and every employee fired."
Pros: "Fruit platter. On time. Efficient. Professional Plane was very clean"
Cons: "Seattle airport first security man grumpy. Not helpful. No reflection on Alaska airlines however"
Pros: "Friendly cabin crew, wonderful food, spacious aircraft, wonderful option to get a tablet to watch a movie. Loved being able to plug in at each seat with USB charger etc."
Pros: "The aircraft was comfortable. I just had a standard coach seat and it was as roomy as other airlines premium economy seats. Alaska airlines had reasonably priced food and drinks, and the entire flight crew was friendly and professional. I also liked the free GoGo texting feature."
Cons: "For some reason the airplane left the gate about 40 minutes late. It was also very difficult to hear the announcements from the flight deck. The only announcement that came through loud and clear was the spiel for the Alaska Airlines credit card."
Pros: "I have been very pleased flying Alaska Airlines."
Cons: "This flight was rather turbulent but not the fault of the airline. Still on time."
Pros: "Great service. Offered me a seat switch on full flt! Internet was tough and not working well but gogo almost always is. That was minor. Easy nice flight."
Pros: "My flight was on time and checking in was made super easy and fast. One of the flights was a bit delayed but that was the weather so I didn't even mind because the staff was attentive."
Pros: "The crew was friendly."
Cons: "I was not allowed to use the restroom when we still had 20 minutes or so to land. As they were collecting final garbage, the restrooms were locked and I was not allowed to use them. I can understand cutting off the use of them once the flight crew is seated but they were still walking around and I really had to go. I don't recall a warning for this. If there was an announcement it was not audible over the hum of the engine. I'm very dissatisfied about that final part of my experience."
Pros: "Crew was very friendly"
Cons: "ran out of many meal types"
Pros: "Your typical airlines for check-in, baggage etc but I was pleasantly surprised when our seat assignments were together for the return trip w/out having to select them. Baggage was extremely fast on the outbound flight but took a few minutes on the return flight."
Cons: "Again, as with most airlines, the seating room leaves a little bit to be desired but the leg room was adequate for a 6'4" man."
Pros: "I've always had a good experience with Alaska Air."
Pros: "Everyone was very friendly and they made sure to fit all carry on bags in the cabin rather than having any of them checked. Boarding from the rear of the plane was a different approach, but a nice change."
Cons: "This flight was overbooked and there wasn't room for my carry on"
Pros: "That I made it to Chicago at some point, however late."
Cons: "Flight was delayed even before we started boarding. There were weight restrictions, so people were moved around. When served lunch, there was nothing else but pasta. Found that odd for First Class passengers. I had to rush to finish my movie as they had to collect players ahead of landing - found that unnecessary. Then there was delay right before landing."
Pros: "comfort of seats, space, food, friendliness of pilot and crew"
Cons: "Still waiting for a good airline to provide blankets again"
Pros: "Plenty of overhead bin space; no excessive announcements; ultra clean cabin; flight deck explained the lengthy ORD taxi time to the arrival gate"
Cons: "FA's appeared to be rushed during boarding. I was asked to put up my tray table, and I spilled all of my French fries on the floor as the flight attendant watched. I had to leave the mess all over the floor. My seat neighbor offered to help clean the mess. I cleaned it up on my own with a safety information card as a scoop and dumped the mess into a puke bag. The flight attendant should have offered a trash bag as there was plenty of time before takeoff. I flew for your airline as a flight attendant for almost four years, and I know AS flight attendants are among the best."
Pros: "Both my flights were great, and especially my outgoing flight from Chicago, the attendants at the gate were amazing. I don't think I've ever met more helpful, nice attendants--nothing seemed rushed, and they were helpful and happy. Similarly, the attendants on the flight were really nice and cheerful. Flights left on time, and I got in early on my first flight. I've flown a lot in the last year, but this was one of my better experiences with an airline. Check-in was really easy too."
Pros: "I like a lot the treatment"
Cons: "I requested an aisle seat because I have broad shoulders and a knee that hurts if I can't extend it. EVERY TIME a particular stewardess would pass, she'd SLAM into my shoulder, with no care or apology. This was very hard to enjoy a drink, or sleep, or do anything on the flight."
Pros: "Great Service and only $25 same day change fee!!!!"
Cons: "Seating a bit tight, but better than most competition"
Pros: "easy check in. (emergency seat with no extra cost) kind staff. board on time. but not declined seat, new plane with two power outlet."
Pros: "The flight attendants were fantastic! The ine giving the safety speech was funny and made you pay attention. Great job all around on that flight!!!"
Pros: "The staff was friendly and efficient"
Pros: "Seats, beer selection, very friendly staff I will be flying again if I get the chance and I never say that anymore about other carriers."
Pros: "Pilot information/anoucements."
Pros: "Leg room was good. Seats and airplane was tidy. Provided complimentary snacks and drinks on time Boarding process was fast and easy. Crew service was excellent."
Cons: "for red-eye flights -recliner will be better than normal seats."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Pros: "MINT CLASS is amazing"
Cons: "The headphone jack.was worn out, so the audio was sporadic."
Cons: "Flight was very delayed, waiting on pilots to arrive. The. We sat on the runway for a long time without leaving as well. Crew also made us gate check bags when there was still plenty of overhead space left on plane."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Cons: "Horrible communication during flight delays and pilot timing out. Sat at the gate for hours with no communication."
Pros: "Crew was great, seat very comfy with good legroom."
Cons: "Two hour delay between boarding and then sitting on the runway."
Pros: "The seats were comfortable, and the crew was friendly."
Cons: "Entertainment units were just there for the sake of it, and didn't actually provide any entertainment"
Cons: "JetBlue is amazing and my favorite airlines for domestic travel."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Plenty of leg room in economy seats."
Cons: "clearly communicate delays. We had no idea what was happening or what our options were."
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Boarding was fast and easy but that may have been because it was a small plane."
Cons: "After landing we sat on the tarmac for 2 hours! This is unacceptable. The gate was occupied by a plane having mechanical issues. This was the second time I have flown JetBlue and the second time I’ve had to sit on the tarmac for hours because of some sort of issue. Never flying JetBlue again if I can help it."
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Pros: "The movies were okay. The crew was accommodating."
Cons: "We spent 45 minutes on the tarmac, enough time to watch the baggage personnel throw our bags into his trolley with zero reason for him to do so. If you pack anything fragile... good luck."
Pros: "Easy boarding and flight"
Cons: "There’s nothing special about jet blue anymore."
Cons: "The new security check in with the automated bins."
Pros: "Huge leg room in coach. Free large bag of snacks and they didn't charge me for a snack box filled with chumous, bean dip, crackers, biscotti etc value $9. I thought Jet Blue was like Spirit, but its TOTALLY different. Not at all a budget level airplane or crew."
Pros: "Extra leg room, comfortable, leather seats, cleanliness of the cabin, efficiency and friendly manner of the staff, assigned seating and enough room in the gate area to be comfortable. I also appreciated being able to hear and understand all announcements made in the gate area and on board by the support staff and the captain."
Cons: "Some passengers in the gate area were "seat hogs" sitting in one seat and taking up one to two extra seats for their baggage while people were trying to find places to sit, especially when we experienced delays.. This is not the fault of the airlines, however, but it occurs to me that there could be gentle reminders on in print or in announcements asking people to make room for other passengers."
Cons: "2 hr delay. Poor ventilation"
Pros: "Leg room was great. Free WiFi and TVs made the flight very accommodating."
Cons: "Crying baby. Not the airlines fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Cons: "Flight over 3 hours late leaving. Flight attendants rude, and nothing comped for drinks or food to make up for it. Had to circle for 45 min due to weather. Sat on tarmac 30 mijn on other end."
Pros: "Having a tv"
Cons: "Sound jack not working properly , older plane no amenities"
Pros: "The crew could not have been more helpful and pleasant making the delay bearable as they were overtly communicative w all via text, email, and in person keeping is updated! HIGHLT RECOMMEND and will definitely be flying again. :)"
Pros: "Great service and smooth flight. On time, all good things."
Cons: "An individual who was very overweight sat next to me and took up half of my seat as well. I understand we all deserv to ride comfortably and my intent is not to shame them. That said, if someone can’t put the armrest down I think the airline should require them to purchase both seats as it’s very uncomfortable to be in the position of having no seat for the entire ride. I’m an average sized person so it was a challenge but even tiny people deserve the full seat they purchased. There really should be a rule or something."
Pros: "Wide array of snacks and drinks, tv/movies to watch for free, excellent staff from beginning to end, and tons of legroom. The complimentary free check of my carryon way awesome."
Cons: "I liked everything! No complaints at all."
Cons: "Six hours late, then there wasn’t enough fuel and had to wait for paperwork multiple times. Hands down the worst experience I have ever had. I will not be flying JetBlue again."
Cons: "Almost a 9 hour ordeal. 4 hour delay because of weather for flight because one crew that was supposed to take our flight had “timed out.” Didn’t take off til after 1am. Finally landed and sat on plane because a plane at our gate was “disabled.” It’s 4:33am, I’ve been off the plane for half an hour, no baggage coming out of the carousel yet and no sign of this absolutely horrific experience ending anytime soon."
Pros: "Loved all the available dedicated JetBlue staff available to answer questions. Have not flown JetBlue often but heard many great things."
Cons: "Weather delay which is out of JetBlue’s control but once we landed (6 hours later) we sat on the runway for an additional hour because our gate had a disable airplane occupying it. I think JetBlue could have done a better job ensuring a back up gate was available or giving their passenger updates on the situation."
Pros: "The leg space"
Cons: "Delay and the space between seats"
Cons: "I never got the opportunity to fly because I was stuck in unusual traffic in a tunnel for over an hour just minutes from the Boston airport. I was later told there was a fire. I called the 1-800-JETBLUE number and I explained that the situation. The agent said that there would be a $75 change fee and at 4:47 pm there were no more flights out that night and that I would also be charged the fare differential the following day. I quickly went on line and found a deep discounted fare on United for $56! When I got to the airport there were several other people with the same situation. Not a enough agents on staff and no concern that I might miss my new flight on United. Thank Gid I acted fast and got another flight that evening or I would have needed to spend the night in the airport like a woman and her mother traveling to San Jose! Need more professionalism !"
Pros: "JetBlue has great staffdelayed by an hour"
Cons: "Delayed by an hour for a 2 hour flight!"
Pros: "When I got off the plane"
Cons: "it was late, the plane was dirty, the tv screens didn't work, and the seats were small."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Cons: "Late flight delayed"
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."
Pros: "Changed to 3 hour earlier flight WITHOUT extra "change fee". It was FREE !! Enjoyed in flight TV with FREE drinks and snacks. As United goes backwards in customer service and costs, JetBlue leaps forward. Good work JetBlue."
Cons: "More options in snack boxes and/or food items"
Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."
Pros: "Solid crew, comfortable flight, free tv and Wi-Fi"
Cons: "A few factors led to a 6 hour delay. Not necessarily Jet Blue's fault but it was certainly a frustrating day of travel"
Pros: "The plane had 2 wings"
Cons: "Staff is rude. Customer Service couldn't possibly be worst. All their food has meat in it. Staff is slow and incompetent. Never had a more dreadful experience with an airline. TAP IS THE WORST AIRLINE I HAVE EVER EXPERIENCED, and I fly 2 times a month."
Pros: "Everything Entertainment Early landing"
Pros: "The on flight tv was down so I couldn't listen to music like I nearly always do on my flights."
Cons: "I didn't like waiting on the tarmac after we landed for what seemed like 25 minutes or so"
Pros: "The crew/staff at Jet Blue are friendly, professional and attentive."
Cons: "TV's in my row of 3 were out of order. They flashed on & off the whole trip. No way to block them out, except put on sunglasses, close one's eyes and try to fall asleep with the screaming kids. Screaming kids in the row across the aisle. Fact of life. It would be wonderful if we could view the age of passengers before we chose a seat. I don't expect that to happen."
Cons: "The flight attendants were fantastic!"
Pros: "great everything!"
Pros: "Well organized and easy to check in."
Pros: "Delayed boarding but made up for lost time in the air"
Cons: "Delayed boarding"
Cons: "No mechanical failures or delays would be nice"
Pros: "Was boarded promptly"
Cons: "Small plane, feels cramped"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Cons: "No sandwiches for sale just snack boxes"
Cons: "Better allergy aware food."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Good flight in air"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Pros: "Amazing crew and clean cabin."
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "wonderfu crew... very helpul`"
Pros: "Everything went great. Flight left a little late but was fine and only arrived a little late. I like the side wings on head rests really help."
Cons: "Seats are always hard on long flights."
Pros: "Staff, service, options"
Cons: "Flight delayed by 2 hours- was just sitting in the plane for couple hours before it took away"
Pros: "Plane was on time."
Cons: "My seat assignment was in the last row of the plan when the plane was not full"
Cons: "insufficient overhead luggage space"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Too tight and seats not comfortable."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Pros: "the service in general very nice"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "Jet airways sucks"
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "The only flight that was a bit better was from Mumbai to Hyderabad."
Cons: "Almost the entire trip, due to the following reasons: 1. The online check in process didn't work at all. The Delta staff at the Boston airport weren't pleasant and courteous at all. 2. Poor coordination between Delta & Jet Airways - the meal preference was selected before flight at the Jet Airways website but the same didn't get registered properly, even though the website confirmed to me that it was all set. This resulted in appropriate food not being available to the customer on the flight from Boston to Amsterdam. The customer had to literally starve on the flight. 3. The pursers and stewards on the flight from Boston to Amsterdam weren't pleasant and courteous at all. For anything they were asked, their responses ."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Cons: "Reservation. Checkin. Seating. Flight."
Pros: "Suncountry has great service, their seats are not cramped and i think that there is enough leg and elbow room in every seat. The crew was attentive and friendly, the flight was punctual and uneventful."
Pros: "Nothing- and it cost me $50 to have voucher issued for future flight."
Cons: "Monitors with Sun Country gate information very difficult to find, if at all. I asked several people about Sun Country and departure gate, and was pointed in several WRONG directions. Since next flight out was 9p, I decided to cancel my trip. I did investigate taking same flight tomorrow, Jul 13, and was told it was full and I would be standby."
Cons: "Flight was determined to be 2 hours late well in advance. No e-mail, no call so we get to the airport 2 hours ahead of departure to find out we have to sit around the airport for 4 hours. This was NOT a last minute delay. This was the second Sun country flight in a row that was late. The first was a ramp gate hold for weather at the destination. Not sure why this one was late."
Cons: "Service and customer handling at MSP and JFK were very poor. This airline charges for everything, and if you select an incorrect option and over pay, then too bad... They offer no reimbursement. Buyer Beware."
Cons: "There were no charging port for phones"
Pros: "Flight was on time"
Cons: "I over paid baggage fee for both departure and return, been trying to call a customer service representative for a refund but their is no direct number. I keep getting switched from one person to another without any feed back and it's so frustrating. It will be nice if I can get someone to just tell me there is no refund rather than keeping me online for over 10mins."
Cons: "Two hour delay. The seats were extremely uncomfortable, it basically felt like 1” of cotton on plywood, the back support kept popping in and out. The staff not pleasant, as in zero smiling, no welcoming on board and they were short with other passengers. It’s unbelievable that snacks are extra when every other airline offers complimentary peanuts/pretzels/cookies. I had to spend $30 extra for my fiancée to sit next to each other, even though we purchased tickets together. As a Minnesota born resident, who now lives out east, this was such a disappointment. I will not fly with again."
Pros: "Everything went quickly"
Cons: "I had to pay to pick my seat, for any food or entertainment."
Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."
Cons: "No free video screen"
Cons: "I was next to the window. It was so cold I could not get comfortable. I was never offered a drink, I think they thought I was sleeping. We sat on the runway at JFK for 45 minutes before taking off."
Pros: "Seats were okay."
Cons: "Rude, borderline racist staff. Overall unprofessional company. Double standards and miscommunications."
Pros: "Flight crew was very friendly and helpful. Staff at check in was very helpful in arranging wheel chair for my wife and arranging for us to sit together. Much appreciated!"
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Pros: "Boarding was easy / I didn't bring a carry on so I wouldn't be charged but i had a big personal item and was a bit worried but no one gave me any trouble. Attendants were very nice when I wanted more than 1 cup of coffee. Boarding let you sit right there before you got on the flight / seats were right next to the gate. Also booked totally last minute and had a window on first leg, and an aisle on second."
Cons: "The flight was delayed because of SC operational impotence and I was missing my connection. SC said they will refund the fare but refused to compensate $200 in fare difference on an alternative flight. I could not afford the alternative ticket and missed my appointment that I have scheduled 3 months in advance. SC customer service manager named Cole enjoyed torturing me on the phone for 30 min saying he was not going to approve the difference in fares blaming on weather. While an agent at the gate indicated the delay had nothing to do with the weather!!! Most horrific experience ever! And I fly all the time"
Pros: "the crew on board was great. no food options offered. no entertainment. are you kidding?"
Cons: "the flight was delayed so the boarding that was to start at 8:15 started at 9:00. We were all called to board within a few minutes, only to hurry up and wait in another line outside the plane for like 10-15 minutes before the crew actually let us board. The plane left the gate and then sat on the tarmac in another line where over 30 plus planes were also waiting to take off. WE SAT THERE ON THE TARMAC FOR OVER 2 HOURS. Not that Sun Country was at fault, but we should have never been able to board, knowing that the airport was that backed up. JFK is notorious for doing this to customers."
Cons: "They didn't have seatback screens and were instead trying to get people to pay to rent tablets. And there were no free snacks. It just felt cheap."
Pros: "I liked the price"
Cons: "Ok so we had to wait for 90 min into the flight before any service."
Cons: "I arrived an hour before my flight and the gate staff had left for the evening, so I couldn't check in for my flight. No self-service web check in either. And their customer service dept couldn't help get me checked in. So I had to miss my flight and go home."
Cons: "15 hour delay with no communication with updates."
Pros: "I like the fact that I finally got to my destination."
Cons: "Sun country did a pretty terrible job of delaying my flight. Instead of delaying it all at once, they pushed it back gradually, a total of 7 or so times, until 16 hours later we finally took off. On top of that, they blamed the weather, yet flights were taking off and landing all around us. The fault was clearly with our particualr aircraft or Sun Country management - or both. As compensation, we received a $200 voicher to fly with Sun Country again. I will likely not even use it."
Pros: "Crew were great! Friendly and always around!"
Cons: "plane was old, no internet and the unit they provided had little entertainment."
Pros: "One kind male steward."
Cons: "2 hour delay and very turbulent. Innacurate arrival time estimate at time of take-off"
Pros: "I got put in first class"
Cons: "The family that got put in front of me first class smelled bad"
Pros: "great staff, super easy and pleasant boarding, clean plane, scented spray in the bathroom."
Cons: "lack of any snacks."
Pros: "On way there it was exellent service and a very comftorble flight."
Cons: "We had to take a bus and walk up the plane steps outside. And passenger next to me was uncomfortable to sit next to."
Pros: "I'm not sure what is and isn't in the control of sun country and what aspects just have to do with the weather/airport. Everything was fine but our flight was delayed an hour with no explanation and then we ended up sitting in the airplane for an hour and a half. I assumed they airport crew was loading luggage into the plane. But no explanation was given. The flight attendants were awesome and I ended up with a whole row to myself."
Pros: "I am still at the airport, the flight that was supposed to leave 3 hrs ago has been delayed for repair. I am happy they are trying g.to be safe but this is a huge inconvenience. The airline thus far has offered a glass of water to its passengers and that was before we had to exit the airplane. How nice"
Pros: "I tried to check in online the night before flight and nothing happened. I relayed this experience to the check-in guy at the airport where I had to be in line for a few minutes, and he apologized for my experience and asked if I wanted a seat more at the front of than what was designated for me. I appreciated that offer."
Pros: "The price of the flight! My luggage got to my destination. Liked flying out of the Humphrey Airport in MPLS."
Cons: "It was delayed about an hour on the way there and about 2 hours on the way home. Sat on the plane & tarmac both ways for along time. Hate having to pay for my luggage both ways."
Pros: "That i did arrive safely"
Cons: "Staff was kinda rude, seem unfriendly didn't want to ring bell for service because I didn't want to deal with rude behavior. Also the business class gets treated like royal, coach we couldn't even receive peanut's, unless you buy it. I spend over 20 extra dollars on food on your plane. I also had to purchase a monitor to watch a movie. I think you flight has poor class."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "Staff was friendly"
Cons: "Flight was fine."
Pros: "Flights were on time. Attendants were helpful. Seats were comfortable enough. No entertainment system or free pretzel's or nuts - But for the price I think that's totally fine. I bring my own snacks and Kindle anyway. Would definitely fly again."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "The employees were all really nice! Except one blond girls was rude to everyone."
Cons: "The fact that the plane was faulty making me miss my connecting flight. Then I had to wait 10 hours for next flight!!! Once we were about to board thunderstorms came! And that was another two hour wait to board. Worst trip ever. Never using this airline again don't care about the price not worth it at all."
Pros: "Boarding was quick, staff was friendly."
Cons: "The plane was really hot the whole flight."
Pros: "Our flight crew was incredibly nice and we even landed a half an hour early. Free beverages were served to everyone - even the economy seats."
Pros: "Flight departed and arrived on time"
Cons: "The seats couldn't recline and i had the middle seat which made it worse"
Pros: "Crew was awesome"
Cons: "The flight was delayed 3.5 hours and it was very unorganized at boarding"
Cons: "1. I booked my parent's seat through Kayak, for 2 person, same flight, same time but their seats were apart and they had to seat separately 2. My dad asked the crew to put their seat next to each other at check-in but the crew ignored 3. My dad took a seat as given, then flight attendant came and told my dad that he had to move to another, more uncomfortable seat because there is someone on wheelchair has to take my dad's seat! In that case, don't they have to save a seat for wheelchair person in advance? Without asking properly, they just said my dad has to move. Very rude and poor customer service!"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Cons: "I wasn't able to book online or check in which delayed me as I didn't have to check a bag. Every time I tried an error occurred both in the flight there and back. Also, I looked like on my reservation my first name was combined with my middle. I thought it was an error and called and waited on the line fur over a half hour and never talked with anyone. I went into the flight nervous it was going to be an issue. Fortunately it want but the added areas was unfortunate."
Pros: "first time flying Sun Country better than Virgin America which i rate very high , my return flight , i got the time wrong but got on board for the fee of $50- no fuss no drama thanks SC carl n"
Pros: "I loved the amount of legroom in regular coach seating. ."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Cons: "There was the rudest flight attendant I ever experienced. I don't like hte way baggage is handled. I wish there were food and free entertainment but it is horrible just the way all American airlines are these days. The flight attendant was unusually bad, however, even for the USA."
Pros: "less cramped than expected. Kind staff"
Cons: "same as all american domestic flights, food/drinks/entertainment are all considered extras"