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Restaurant & facilities were great No English news channel
Nothing The Restaurant and Food requires a lot of attention!!!
The staff was fantastic; meals were excellent, the hotel and our room had that classic Alpine look; look forward to returning in the future! No
Excellent hotel and food,staff very helpful and friendly,leisure and spa facilities first class.
Great postion with excellent view from balcony. Friendly staff Nothing
Good food Check out process
Small but nice pool, decent breakfast and dinner. Friendly staff. Good location (close to Schlick 2000 and other facilities). Warm rooms and cosiderably big bathroom (in family room) Furniture and TV can be renewed.
friendly and helpful to families, great food no
Nice view and location Not availabla at all King size bed in standard room, old fashion decoration, expensive breakfast, require to be refurnished, some element are not working
Spacy room, great view, great breakfast I think that hotels of this class should provide Internet free of charge
Toured the city
Loved that they had on site parking. Loved the spacious and clean rooms. Steak house in the hotel was wonderful. Close to all major attractions. Very friendly staff. Cost of parking. Cost of breakfast.
after a very difficult check in experience a different member of staff from the orignal receptionist upgraded us as a gesture of goodwill. the orignal receptionist was unhelpful and did not provide any useful information such the availability of the ski bus, breakfast times or other useful services
I think for the price things like internet and parking should have been free. They were not and cost 17 and 10 Euros respectively. I think that is a little low-budget for a nice hotel like a Hilton. They should not "nickle and dime" their customers who are already spending top dollar to stay there.
The room was large with plenty of space. There were very good views of the mountains. The armchair in the room needed replacing. The was no separate shower in the bathroom. The television was not state of the art. At 26 € the breakfast was far too expensive. For the price that I paid I expected better facilities
the location was great and the stuff was help full, over all i loved every thing in the hotel.^^
Localization, cleaness and confortable
Great hotel and great Location!!!! At a reasonable price Breakfast is nor so cheap!
kindly staff N/A
Second stay at this hotel. Standards remain consistent. Excellent staff and breakfast. Room clean and functional. Well-located. Good spa facilities, especially the pool. Will definitely return. Not applicable.
breakfast: good variety and quality we left this hotel after 2 nights, because of the uncomfortable room: we could not turn down the heating and had to turn on the airconditionning in order to cool our room (in the winter!!) As it was situated to the busy street side, we could not sleep with the open window. Their homepage is very stylish and modern, but the hotel itself is kind of oldfashioned inside. Very tiny garage: complicate access for bigger cars. Kind of hectic hotel (bus groups)- no restaurant facilities if you want to eat à la carte.
everything - especially the staff
Location Lack of evening restaurant, but plenty of places nearby
Staff were very polite and ever so helpful. They went out of their way to provide some office equipment etc that I had left at home. There help ensured I had a susscessful visit. Also their Masseur was experienced and assisted with a shoulder problem more thoughoughly than the local medical personal where I live. The breakfast layout could have been a little more ergonomic. I often saw people spinning around to look for the basics.
We did enjoy the location in particular and appreciated the underground parking in central location. The use the car lift for personal purposes with children was not particularly exciting, but the kids liked it.
Location, location, location. Friendly staff, nice rooms, good value. Can't wait to return.
The location was great and the views from the room were fantastic. The facilities at the hotel were the best we had encountered with saunas and pool etc.
The hotel staff is always very polite,the facilities are clean and tidy.
The staff were friendly and helpful. The location was perfect for the train station and the heart of the city.
An excellent restaurant for evening meal with attentive service and superb food which also applied to the included breakfast. nothing
the all hotel was great and the staff were great to us since I was on crutches. they couldn.t do enough for us. the breakfast ladies were dressed in national costume and so friendly.
Vicino al centro storico, camere abbastanza grandi, personale disponibile. L'hotel è di fronte alla stazione ferroviaria: il panorama non è dei migliori! Camera rassettata senza ripristino dei contenitori di shampoo e bagnoschiuma, mancavano le ciabatte. Zona sauna/bagno turco senza personale presente.
Very warm welcome - friendly, old fashioned service, room was extremely comfortable
The staff on the Reception desk were extremely welcoming and helpful.
We were traveling through Bavaria by train, this hotel was just steps from the Innsbruck train station. Luxurious, with every amenity in the room, beautiful modern decor, immaculately clean, luxury bath. Quick walk into Innsbruck, everything can be reached on foot plus there is a bus system. There is a coin laundry just across the street also. The buffet breakfast was amazing, best I've ever had. The staff wa friendly and very helpful. No, it was really wonderful.
Cosy rooms, excellent restaurant & staff.
Room was too hot Room was too hot
Service and facilities were excellent. Food was very good and we were made to feel very comfortable and relaxed. No
Very hospitable family hotel, with easy access to ski centrum SHLIC 2000, hotel transfer bus to ski station, public skibus stop just 50 meters from hotel. You can take sandwich after breakfast for lunch also. ski boots drying room is something cool
Breakfast was excellent. There was some noise from the street in the morning, but there was also a nice view from our window.
Excellent staff, breakfast and location. Free internet with a strong signal was also a nice bonus.
Position in city centre, small, quiet, ok buffet redesign needed
Nothing No a/c
Kindliness, Italian speaking
Beautiful hotel and kind staff There is no slipper in the room, the elevator is too small
The coffee was very good and tasty in the restaurant. There was not enough place in the toillet.
Convenient old - town edge location; very helpful staff and good service; well appointed room.
nice, clean hotel, good breakfast, helpfull staff, very quick check-in, very convenient location to the city centre, room standard not for 4 star (i.e. no air conditioning)
Hotel staffs were very friendly. Ventiration fan in bathroom didn't work.
Beautiful location, really interesting hotel - very retro 70's. Nice large room with balcony.
The breakfast was good, eggs & ham cooked to order!! Location was good for skiing Schlick 2000(5 min) or the Stubai glacier(30 min) The spa facilities were not very good. The jacuzzi cost 10 euros for 15 minutes and it was not even hot. The taxi from the airport was 45 euros and the return was 40. This was for two persons. The bus trip to Innsbruck was about 30 min and cost 17 euros roundtrip for two.
beautifull hotel with stunning views and facilities
Breakfast and dinner included in the room price. Excellent food. Very friendly and serviceminded staff.
Staff at the hotel were very welcoming and helpful. Pleasant rooms and good facilities.
Nice room, friendly staff I would have liked a room for the same price but with a better view
It was very warm, friendly and comfortable.
Good location, very good breakfast, spacy restaurant, airconditioning worked pretty well. A bit expensive
The pool in the top with the view to the Alps was great. Breakfast was also very good. The room was not according to the hotel. I expected better accommodation / furniture in the room for the price I paid.
centrally located, friendly personnel. The bathroom was not clean.... dirty under toilet seat.
This hotel is located within easy walking distance of the older part of town. When I went, the Christmas markets were in full swing so the location was perfect. Service was wonderful too.
A nice hotel at walking distance from the old town,nice quite environment with a rich breakfast buffet
This hotel is a class act with nice rooms, nice buffet breakfast,and a great locations near the historical center of town. You always pay more than you want for this type of arrangement.
The staff were particularly helpful assisting with onward travel information following delays after the volcanic ash disruption. The breakfast selection is very good and the swimming/spa facilities are superb. The hotel is well positioned for the old quarter and the railway station.
We had a balcony which overlooked the mountain which was a wonderful sight even in summer
staff, location, pool, training-room....everything a bit hot in corridors, bar, restaurant - no aricondition?
Panaramic windows of amazing views that shift all day as the mountain weather and light change (try & get 6th fl or higher- mountain side), Comfortable beds and living space- chaise lounge, rocker, table, sofa. AC worked well, free sauna with view in evenings if you book direct with them, very nice restaurant, tea/coffee in room. 1 block from train station so super easy to find and get to and from- only 4-6 blocks walk in safe area to old town and river. I was on the 11th floor and loved it all, but and this is speculation only, if on lower floors the train sounds might be troublesome.
Friendly staff, comfortable rooms, excellent breakfast.
Loved the hotel, full of character, the owners were very kind and hospitable, the pool was lovely, loved the small details in the rooms and the breakfast, you could feel the effort they put in their hosting, would defiantly come back.
Almost everything Could not pay with CC
Nice room, the balcony, the staff excellent, nice, helpful Well, Sweden lost the match against Russia...
The pool and spa facilities Having to pay cash for the stay as they do not accept any credit cards and yet we had to leave credit card details to confirm the booking. We would not recommending booking this hotel through Booking.com
We only stayed one night as a stop over but the room was nice with a balcony. The children loved the swimming pool and it is nicely positioned in the village with easy access to local restaurants. hotel only accepts cash.
The rooms were adequate, if antiquated. We (there were 6 of us) thought the prices for dinner were way too high for the area, so we ate out. The location was good for cyclists who are going through the passes.
The Nature and the staff were exelent. The breakfast was not that good. And the restaurant smelled like old oil for deepfrieing.
Quiet and friendly Small bathroom. No restaurant nearby.
Kindness of staff, nice room
The staff was wonderful. The breakfast delicious.and location we had a problem with our ac condition system
The design, minimal and efficient and comfortable! It all made sense -- uncluttered, roomy, efficient, with wonderful attention to detail. The hotel is efficient and functional. We love the bathroom access to light and ease of use with the two way door, etc. Nothing! We like every thing and admire the folks who designed the entire hotel but especially the guest rooms.
The room is spacious, the hotel brand new and the location excellent.
very nice hotel no
the comfortable and modern designed room After waking up in the morning i felt that the air inside the room was dry probably because of the air condition system. I'd also like to have more available pillows for the nightsleep
one of the best in europe.
Very nice location, excelent staff, highly recommendable hotel Everything was excelent
very good location 5 min walk from city center, very frienly staff, good design in hotel, big rooms, recommended to visit the city.
this is a real design hotel, but nevertheless very comfortable. The rooms are very large and the view opens to the mountains. The station of the "Hungertalbahn", that leads to the mountains is just in front of the hotel. The hotel staff is friendlier than usual. the hotel is on the border of the inner city, so just a 10 minutes walk.
As the name says this hotel is realy in the Center of Innsbruck. The breakfast and bar room still have the charme and stile of the famous austrian "Kaffeehaus" Although the rooms are comfortable, they are very small.
Great location. Easy access to all sites. Bed very comfortable. Breakfast was extensive, and served in their restaurant which is a happening spot early in the morning which made it fun. Lobby staff didnt seem overly friendly. Just kinda there going through the motions.
The hotel was in a very good location. The front desk attendant was marvelous and the rooms had a great deal of storage room. In general, being from the US, we typically sleep on softer beds. Although I don't specifically recall the hardness of your beds, all that we stayed at were harder than we are accustomed to in the US.
It was definetly a superior-class hotel, placed in a good position in respect to the historical downtown, and the room was very big.
Very good breakfast,the Cafè was very nice, good to have dinner,too.Central position.Parking facilities.The room was very clean and with good fornitures. We are very happy to chose this hotel and I think we will visit it again!! The room was very hot and it is not possible to change the temperature!
the location was very good. The parking facility was good. The fitness room equipment was very poor. The 2 cycles were dangerous and broken. The weight machine was OK.
The personal were very friedly and helpful. The room clean a bit of tlc would do the hotel good the lager is good for shopping etc. and the price good. Nothing
Lovely hotel in great location.....
Family room provided was very spacious and comfortable. limited car parking, so had to use public parking.
Friendly staff and good privacy. No complaints.
Hi, the best is family style of owners in this hotel I like it v.much!!! nothing bed, only right things! I am really enjoy in time i was there!
Good meals included in the price of the hotel and very spacious/plush rooms for the price.