Funchal Resorts

Pros: The location is perfect until you do not want to be close to the real touristy part of the town, You can meet local people and use their service....good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood. The hotel is large and clean, we liked the common areas, halls, pool area etc. The family suite is large enough for 2 adults + 1 baby but don't think it can be comfortable for 2+2 type of family. The staff is extremely friendly and helpful including waiters, cleaning crew etc.

Cons: The coffee is undrinkable!! If you want a real espresso you need to leave the hotel...the good news is that it is really cheap in this part of the town (0.7 EUR). The food is a strong average...after a few days you feel everything has the same taste. The key is to set the right expectation. I did not expect more in an all inclusive hotel but as we traveled with a 18 months baby it was important to have food available all day. If you want to get to know the taste of Madeira you need to have some lunch and dinner outside of the hotel. The pool bar was above my expectations though...

Pros: After one hiking week we spent on the other side of Madeira we where looking for some relaxing and luxury. This was our honeymoon, so they gave us an upgrade to one of the suites on the top level. That was SO nice. Everything (except the pool bar and tables there) is spotless clean and most of the waiters from the restaurants are really nice. The pool area is also very pleasant and lovely. The hotel has a lift to the stone beach, which we thought was a nice thing. Drinks where nice, they didnt seem to be thinned with water as they do in many other all in hotels. The hotel is certainly better than many 4 stars all inclusive hotels I have been to, but if you are used to 5 star hotels, keep in mind that this hotel stays an all inclusive hotel, 5 stars or not. At least we thought it wasn't as good as a non all inclusive 5 star hotel. We had a great time in general! For us it was easy to overlook the shortcomings and would come again one day.

Cons: The staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite uncomfortable. The tables at the pool bar were so dirty. The guests were cleaning the tables themselves, as the bar staff didnt bother. The animation team was rather disappointing. Only Sisi was very committed, funny and helpful. The coffee was awful! And the food was fine, but after a couple of days all tasted the same. The hotel could do with an extra buffet restaurant space (so you dont have to go to the same place 3 times a day). Also some extra space to sit outside for a pre - or post dinner drink (on the days the other restaurant is open) Even though they say that reserving the loungers is not allowed and the pool boys would take the towels away if they are left for more than 1 hour, the pool boys didnt bother and so some annoying people reserved anyway. Even though it was not necessary, as you always found two, no matter when you come to the pool. I wish the hotel would follow their rules about this annoying habbit from some people

Pros: The restaurant staff were very friendly and helpful and always on hand if you needed a top up.

Cons: The breakfast and lunch menus were standard and OK, however the evening meal was not to everyone's taste and the only option was to eat out as the alternative restaurants were overbooked weeks in advance, not very helpful when you were only staying a week, and when paying for full board you expect more choice. The courtesy shuttle bus was sometimes full and you were stranded at the hotel or town until the next one.

Pros: Stuff was awesome, very helpfull and it was really a pleasure to meet them every day

Cons: Food was less than average. It was a wide menu to choose from, but it tasted the same, and it was really not good. We travelled with a friends, 4 peaople got foos poisoned and from 2 of my family. Some of kitchen stuff were really tired and not pleasent to meet at all..

Pros: For the third adult bed was too little No documentation at all for sites too be visited in Madere. For a five stars hotel this is curious and not normal

Pros: Perfect holiday, friendly and helpfull staff. Super hotel.

Cons: The hotel is aimed at clients especially from France at the age 60+.

Pros: The whole holiday. The hotel is fantastic and the staff are amazing.

Cons: Nothing at all.