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Nice view to harbour and sea. Excelent grilled food on 12th floor. There was no printer in whole hotel!!!
Mostly friendly, at least correct staff. I booked a deluxe-room with a wonderful view on the harbor and the Curonian spit. Breakfast was very good and included in the price, and so was Wifi in the rooms. The room-safe was locked when I arrived, so I called the reception. They gave me a code with which I could open it. After I had set my own code and locked the safe, it was still possible to open the safe with the pre-set code I got from the reception. When I asked for this to be changed, the receptionist couldn't see the problem and just gave me the safe key, which was really useless, because the safe still could be opened by everyone who knows the pre-set code. This is not what I would call "safe".
Nice view on the city and the sea of Klaipeda from the bar/restaurant on top of the building.
very good location: a few minutes' walk to the old town, the ferry terminal and other major attractions, accessible also by public transport - take bus no.5 and 8 and it's just 3 stops from the train station. We lived in the new wing and the room is air-conditioned. Good breakfast too. We would expect improvements to minor details such as provison of body lotion, shower caps, laundry service for a 4-star hotel. The hotel gives only a small packet of hair and shower gel for each guest.
Convenience to restaurants, bars and shops in Old Town 1. When I arrived, I was assigned a room in the old non-air conditioned section which was very small. There were two single bids that had to be tied together by the hotel staff to make a bed, large enough to be comfortable. I asked the front desk staff to let me know if there was a cancellation in the new section of the hotel. There was and I was promptly notified. The hotel staff has always been courteous and attentative.
We went to this hotel for the first time. Good food on the 20th floor, the design of the room was great (delux room) Great variety of activities. The staff at the reception desk was very unfriendly and not helpful. Nobody helped us with the luggage. It was very cold in the room, even after they brought us the heater. Shampoo and gel is very cheap and not acceptable for a 4star hotel. The floor in the bathroom would get very wet after taking the shower. How do you suppose to drink the beverage out of the minibar if there is no bottle opener? Again, the major problem with employees. We are not coming back.
Free wifi is not available in all the rooms. The lobby is crowded with web surfers.
I liked the design and layout of the Hotel also the facilities were first class restaurants were excellent and the most important thing was that the staff were helpfull, friendly and professional!
Location. Beautiful seaview. Bathroom.
Isolation between rooms are pure. I heard quite clear what our neighbours are talking.
The friendly qualified staff speaks Lithuanian, Russian, English. Perfect airco all over the place incl. the well equiped room. Modern (Swedish style) outlook, all facilities in the room operates. Restaurant quite good, menu offers enough choice. Safe parkingpossibilities. Efficiently organized.
I like that there was quiet peaceful and and not many peoples. The room was really nice and verry big for three persons. I like that third person bed was on second floor. The room floor was a little sandy.
Big suite Perfect location A/C broken, customer service is lacking. We got back late to the room and found that the room was hot, and the air conditioning was broken. The hotel was fully booked for the festival "Juro Svente", so the staff was unable to relocate us to another room. We could not open the windows to cool the room because there was a load restaurant and busy square below, with smokers under the window. The room was hot and we were stuck. The person at the desk explained that others were having similar issues, and offered a fan to cool a family of 4. Upon checkout, we explained that the reason we booked the hotel is because it had air conditioning, and that we had an uncomfortable night. We were offered a "soft drink" for our terrible night. We asked for the manager and waited a long time. She was very friendly, but not very helpful. In the end, after explaining that our expectations were not met for a "luxury" hotel, the manager offered nothing. After a half-hour of back-and-forth, "It's our fault that we let them know earlier that it was broken" she finally offered a 20% discount, but because my card was already charged she would need to wire the refund to my account. That was a week ago, and I still haven't seen it.
Hotel was not full so there was space to go to the breakfast. Hotel was crowded employee but they were concentrated to discuss with each other, service was not on the top on their list. Breakfast was stuffy like one day used sock. I suggest to chef to visit some good hotel to see what is the fresh and good breakfast. This hotel quality is on B&B level.
Kitchen in the room, free parking and free high-speed cable internet (free WiFi was not available anywhere). When we arrived there was a Russian-style wedding party in the hotel's restaurant. On our attempts to find 2nd restaurant in the hotel the party's host (or "tamada" in Russian) sweared on us like "what are you $@# searching here for?!".
Wonderful restaurant with armenian cusine. Big rooms with kitchen. Good location - not far from port and old city. Good parking.
The room was very nice and spacious, the breakfast was also very nice. Also location was good to old town and also not far from good shopping mall The spa room was not prepared and to cold to enjoy
Room interior, Restaurant
Very well equipped room, convenient free parking, free WiFi, professional staff, nice restaurant (make sure you taste the Armenian wines!). We have stayed at three other hotels in Klaipeda before, but we will definitely come back to this one from now on. The only one disappointment was the breakfast which was served to the room: the plates were obviously prepared on the previous day and kept in the fridge.
Spacious room with a kitchen. Nice modern decoration.
This hotel was amazing. The room was gorgeous and had excellent appliances. The staff was very friendly and helpful. The hotel restaurant is amazing Armenian food and I could have eaten there every day. The Turkish coffee was especially delicious. It is a bit far from the downtown area, so be prepared to walk for 10-15 minutes.
Very good restaurant and design of hotel no air-condition
Beautiful, modern, well equipped room. Comfortable bed and nice bathroom. Good location. Helpful staff. Good restaurant. Across from sculpture park and near old town Klaipeda.
we stayed for 2 nights. rooms were not cleaned during our stay. no hot water on the second morning. receptionist had difficutlies in finding the hotel on the city map, not to talk of directons or tourist information.
I liked the staff, very comfortable hotel. We came with kids but that was not a problem. We had very big room. Most of all I liked design of hotel. Seems that hotel being recently redecorated and everything is cleen and fresh.
Nothing!!!!! Breakfast was poor, room was not cleaned, toilet bowl was broken, WiFi did'n,t work, room calling for capital repairs, I hope that I never come back to this hotel.
Large, comfortable rooms. Reasonable location. Log fire in Reception! Rooms need refurbishing. Now rather expensive for a basic hotel
Room, reseption service
Very pleasant approach of the hotel stuff, excellent buffet breakfast When I booked a hotel I expected ho have a room with one king bed, while finally there were two beds, one beside other, what wasn't very comfortable in fact.
Good and qute location and in city downtown. Free access to WiFi internet in each room.
Nice, spacious room. Staff were not just friendly and helpful, but all seemed to be going out of their way to make guests feel welcome. Food was good too
very functional and isolated rooms breakfast not included
quiet and nice place
big comfortable room, very friendly hotel staff iron in the room was a poor quality
Very Quick Check in and a pleasant smile ,All staff very freindly.
Spacious and light room, comfortable bed, silence. Central location in the city center.
The lady at the check in came with us to our car so that she can speak to the police and grant us access to the road which was closed because of the festival. That was great! Yes, the breakfast at the hotel is rather lacking choice, the food is cold and the overall presentation is insufficient for this type of hotel and price.
It was very nice!) design of the rooms is very interesting, staff is very kind
Room was clean and although a little sparse it was neat. Reception staff hepful in making suggestions of what to do and see. Kitchen staff was very helpful and accommodating. This is billed as a business hotel. There was a group of people in the bar when we arrived. It was a Saturday and as time wore on the crowd became more raucus. This uproar went on until about 2AM It was complicated because the rooms are not air conditioned and since Klaipeda was in the middle of a heat wave, we had to keep the windows open
Based in old town Poor breakfast, cold floor in bathroom
staff, room size, good restaurant, the hotel needs a bussines center
Reception assist very well.
Recently renovated in a very nice way. Nice courtyard where breakfast is served and very helpful and friendy staff At night the corridors were almost in the dark
Close to old town and ferry port. Nice view. Nice new hotel building. Minifridge in the room. Direct bridge to old town is temporarily removed for renovation, so you have to go around the fortress.
It was easy to walk to Old Town (5 min.), New Town (10 min.) and ferry (5 min). TV reception in my room was limited to one Lithuanian channel.
Everything was clean. Breakfest had very little choices. Mayby msome porridge, fruit sallade... It was really cold in the room, small heater helped a bit. No wireless internet, or at least give longer line for internet.
Lovely hotel. Nice reception but sometimes funny behaviour. They have not taken our postcard to the post?!?!?!
Difficut to find the proper way to come there by car, not clear how to get there
Great value for money. Excellent place, room, service and breakfast. Diffucult to find. Not enough parking places.
Excellent location, 5 mins walk to old town (footbridge completed in July). Adjacent to ferry terminal to visit Curonian Spit. Well positioned for local restaurants. Good views over sea and waterways. Excellent venue for ship watchers! Breakfast was disappointing. Limited choice. Wifi did not work in our room so had to sit in reception. Would benefit from tea and coffee making facilities in room.
Nice and attentive staff, good breakfast, big rooms Limited access to the Internet, poor assortment of personal sanitary accessories (no cotton pads/sticks, no sleepers, shower gel from a dispenser...)
very cosy hotel, with nice interier and exterior. Very good quality for your money. Not bad location. Good breakfast and nice surprisevly nice restaurant. Was not mentioned that it is next to the big railroad station. Also no a/c nor fans in the room.
This hotel is good with spacy clean rooms. Located close to the railway station. Breakfast was good, staff was friendly. Just a 20 minute walk from the centre of Klaipeda. During night, sounds of the nearby railway might be annoying. The restaurant of the hotel is quite small, and other restaurants are not in the neighborhood.
Location and staff. -
I love the small dining area which has good food and an excellent COOK.Great location for anyone on business. Major negative for me the smokey smell in the rooms. They need to be completely deodorized to get rid of the smell and ban smoking completely.
Good location, less 10 minutes walk from train/bus station. Food was good for dinner and breakfast.
Close to the place where need to be; quiet place, nice view
Staff was friendly, and helpful, trying to understand our request even though there was a language barrier. Wished hotel resturant would have offered water with meal, or refills of coffee.
Very kind to us. Carrying suitcases up stairs etc. Opened the kitchen one hour early to make an omelette for us before we rushed to the train. No lifts, no guest laundry.
the breakfast is quite good, the rooms are clean the hotel is not prepared for handicaped people: stairs without lift in the entrance.
There is no elevator in the hotel and the guest should take up his baggage alone.
Best breakfast on our trip in Lithuania. The wifi wasn't really working. The street in front of the hotel is very busy, so if you need a quiet room when you sleep, ask for one that is not facing it.
The reception is very kind, and have free pack deposit. The breakfast is the best and it contains fresh fish. Maybe they can improve their English...
The reception staff were all extremely pleasant and helpful, being able to answer all my varied questions, proving to be well informed about Klaipeda and Palanga I was very happy being at this hotel
Приветливый стафф , чистота и порядок , центр города рядом.
Clean and tidy. a good brakefast. Not to far from city center. Good value for what we paid for.
The staff were lovely people who did all that was needed to make you feel at home. The rooms were very clean and well appointed. The hotel was quite and the beds very comfortable. Breakfast was very good and I would recommend this hotel to my friends. It is also in the Old part of Kleipeda close to the market square and the local park and gardens. None
Very friendly, very clean, an excellent stay.
breakfast, administrator no lift
Easy to find, at least if you arrive from Kaunas :) Parking was easy. Free internet in the lobby. Excellent breakfast. The mosquitos in the room. Parking was quite full (well, we always found a spot). Rooms not very big (at least for 3 persons).
Very helpful and friendly staff did everything they could to accomodate us. We would return to this hotel any time!
Very comfortable location, near is port where easy can order ferry, near is old town, comfortable parking, very nice restaurant and rooms No, I have no complain.
nice clear hotel and rooms, perfect and quickly check-in, good and quiet place
bedding was exelent there is no hair dryer in room
Great value for money. Nice staff. Clean and large room.
Good location, nice staff internet connection only in lobby, would love to have in my room as I have business travels
Reception was not staffed upon arrival in the mid evening hours. I waited 15 minutes to be attended. No hot water in the evening.
There is no blanket cover in the set of bed-clothes. Instead of it there is a bed sheet.
room and bathroom (!) were not clean
The room is nice og clean. The staff is friendly and generally helpful. 1. The power and hot water was turned off by the hotel as a demonstration against the government's increase of VAT. However, even though that the hotel staff did it themselves (yes, the hotel actually cut off the power and hot water themselves!!!), they did not give a warning to the hotel guests. It is infuriating that the hotel switches off such things without a warning to the guests.
Nice and cozy hotel next to the habour, only few minutes walk to city centre, very good service, very good breakfast
Fabulous location right by old ferry port, lovely building, big spacious room with air-con, minibar, etc., and helpful and pleasant staff.
It vas a nice quiet place and not big and crowding.
Nice personnel, smiling and kind, very professional. Room was clean, elegant and relaxing. Easy but effective breakfast A bit far from city centre, but near to bus stop
Staff is very pleasant and helpful. Rooms are very nice and clean, especially Lux. The best option for that price.
Location near beach Friendly staff Poor breakfast - especially in weekends
They were extremely helpful despite my being in and out during the night and early hours of the morning for work purposes - so I want to thank them for that. The lack of carpet in the noisy corridors when I was running between car and room in the early hours.