River Terrace Resort & Convention Center

We needed extra linen for my mother-in-law. She caked to the front desk for some and am employee arrived with some within 5 minutes of her hanging up. Check-in isn't until 4 and check out is at 10. I have checked into a lot of hotels before and they've been busy at times, but the wait to check in here was unbelievable. I think it took about 15-20 minutes to finally get to the desk and walk out with keys. We had the pleasure of leaving just before 10 and noticed the housekeeping didn't have any new linen on their carts. Maybe there is a separate one that comes through but we were under the assumption that the sheets aren't changed after each stay.

Easily walkable to downtown Gatlinburg and the mountain views were incredible. Didn't spend much time in the room so these pluses made up for the hotels short comings. The furniture was old. The carpet should be replaced. The stains on the chairs were unsettling. The entire bathroom needed refurbished 15 years ago. How is it possible that in 2016 there was a tube TV in my room?

Within walking distance to everything. For the 3rd time we didn't get the room we booked. Rub had hair in it from previous guest. Pool is still broken, have a second pool up near office that works.

Dirty, out of date, loud guests, overall just a nasty place.

Bugs in the bed!!!!

The room on the river was decent minus the drunk guy who walked by and randomly tried to fight us When we got there the woman could not find our room. I booked through kayak which sent us to getaroom.com, the staff at getaroom handled the situation well considering the mistake on someone's part. Either way it took an hour to check in. Then one of my kids got 23 dollars stolen out of his pants. When I reported it the lady (at the hotel) disregarded it saying the maid thought it was a tip....but it makes sense, every maid should take what they want from kids pockets. Really though for the money I just expected decent humans working for them and none were found. Find another hotel its Gatlinburg, there are plenty.

Location is good for the price. Rooms are in bad need of updating. Rooms haven't been updated for probably 30+ years.

Convenient location, friendly and accommodating staff Size of room great Beds uncomfortable Room location within complex, car could not make steep climb due to rain, kept sliding down was afraid to continue trying, had to park on lower level in rain and had to hike the hill with all our luggage No ice or vending on upper levels had to walk to office in rain climbing 2 steep hills for ice

The river front view and balcony the room smelled like pets had an accident in their and it was being covered up, when you use the heater you could smell the pets then.

Location Unattentive , uncaring staff. No breakfast as advertised, dirty. Foyer/front desk is the only nice thing about this hotel. Needs upgraded badly. Tub was atrocious. I asked for shower gel and was given a free sample of shampoo from a magazine. My son had a wire stuck in his foot from the crumbling wall of the kiddie pool. Maintainence man told me if I didn't like it to go to a different pool. Terribly disappointed. Wasted so much money. I'd never use this site again. Took friend her husband and family with us, utterly embarrassed. No compensation whatsoever considered

There were only two things we liked about this motel. The pool and the location. Everything else was nothing I would ever go back to. The staff was more then helpful however the rooms themselves were completely dated with box TV's, hard beds, hideous bathroom interiors and no water pressure. We had a couple problems with a few bugs in our room. One on the ceiling one in my folded hotel towel when I opened it and one on the floor. Needless to say between the uncomfortable bed and bugs we did not sleep at all.

The river location Cleanliness if the room, lock broke on the door , one bed was lower than the other

The price wasn't too bad The fact that there was dead bugs and I had to kill a few myself. And of course it didn't look as nice as the pictures.